COVID-19/Coronavirus: Safety tips for survivors

Q. How do I know if I’m experiencing abuse?

Domestic abuse is not always physical – it is a pattern of controlling, threatening and coercive
behaviour, that can also be emotional, economic, psychological or sexual. Abuse is a choice a
perpetrator makes, and isolation is already used by many perpetrators as a tool of control. If you need
help recognising the signs of abuse, you can find information and resources on
http://www.mkact.com/?page_id=587 . Alternatively, you can call MK Act on 0344 3754307 or call
the Freephone 24h National Domestic Abuse Helpline, on 0808 2000 247 or visit
www.nationaldahelpline.org.uk.

Q. Who can I contact if I am living with an abusive partner and I’m worried about myself
and/or my children?
MK Act team of staff continue to work and are covering all our phone numbers and email boxes so
please phone/contact us between office hours of 9am-5pm. If you need to speak to someone out of
these hours you can ring the: National Domestic Violence Helpline on: 0808 2000 247

 Crisis Service Helpline – 0344 3754307 and info@mk-act.org

Rest assured that you are not alone.

If you are self-isolating with a perpetrator you may be worried that he is monitoring your devices.
Please remember that if you are unable to call our Helpline you can also seek support online, by
emailing us on info@mk-act.org

Try to keep your phone charged and with you at all times and contact our services listed below if it is
safe for you to do so:

For information and support:

1. Call the Freephone 24h National Domestic Abuse Helpline, on 0808 2000 247. The team of
highly-trained staff can offer you confidential and non-judgmental support, and information on
your rights and options. Translators are available if English is not your native language.
2. If it is not safe for you to call the Helpline, you can visit www.nationaldahelpline.org.uk.
You can use the contact form to register your details and tell us when is a safe time for their
Helpline staff to call you back when your partner is not around.
 3. If you are concerned that your partner is monitoring your devices, including your phone or
laptop, you can access the tech abuse chatbot (look for the pink speech bubble bottom right of the
screen). Here, you can find simple step-by-step instructions in video form that you can use to
safeguard your devices. Only access this service if it is safe for you to do so and use their ‘quick
exit’ button if you are in the vicinity of your abusive partner.

https://www.refuge.org.uk/our-work/forms-of-violence-and-abuse/tech-abuse-2/resources/

If you are in immediate danger:

Always call 999 in an emergency; if you are unable to speak on the phone, there are systems in place
to connect you to the right service:

 If you are calling from a mobile phone, you can use the ‘Silent Solution’ system. Press 55 and
the operator will transfer the call to the relevant police force as an emergency. The police call
handler will then ask you a series of simple yes/no questions. If you’re still not able to speak, listen
to the instructions you are given so the handler can assess your call and send help. Please note that
calling from a mobile does not allow the police to track your location.
 If you are calling from a landline, pressing ‘55’ will not work. If you can’t speak you should
stay on the line and the operator will connect you to a police call handler. If you need to put the
phone down, the line will stay open for 45 seconds. If you pick it up again during this time and the
operator is concerned for your safety, they will put you through to a police call handler. Calling
999 from a landline means the police may be able to retrieve information on your location to send
help.

Q. What steps can I take to protect myself and my children in the home, and how can I prepare
to flee if I need to?

Protecting yourself in the home:

If your partner becomes violent, try to avoid the kitchen, garage or anywhere that might have potential
weapons.

Try to keep your mobile charged and on you at all times. Agree on a code word with trusted friends or
family so that they can call the police if you text or call them. For instance, you could agree that a
certain word or a blank text means you need the police urgently. If your neighbours are aware of the
situation, let them know that they should call the police if they hear a disturbance.

If you have children, talk to them about where they can go to keep safe if the perpetrator becomes
abusive. Emphasise that in this situation their priority is to get to safety first and then call for help.
Tell them not to intervene as this could put them in further danger.

Preparing to leave:

If possible, keep your bank cards, a little cash and car keys (if you have them) in a safe and accessible
place. If you are able, leave an overnight bag with friends or family. Include your Id, Driving license
and passport in the bag, or copies if you have them.

Agree on a code word with your children as a way to instruct them safely to leave the home. It is a
good idea to plan possible escape routes from each room that you can use both day and night. If you
are unable to leave, lock yourself in a room and call the police. Use the Silent Solutions process if you
need to by pressing 55 (see above for more detail).

Important messages for survivors:

Remember – you are not alone. MK Act is here for you and you can access help and support. Abuse is
not your fault. It is a choice that a perpetrator makes; your partner is responsible for his/her violent
and abusive behaviour.

Domestic abuse is a crime and help is available. Do not suffer alone. MK Act is here for you. Pick up
the phone, or if you are unable to do that, access us by email. We stand with you today, tomorrow,
and in the future. You are not alone.

Concerned friends and family members

Q. What should I do if I am concerned about a friend, family member, colleague or neighbour?

If you are concerned about someone you know, call the Freephone 24h National Domestic Abuse
Helpline, on 0808 2000 247. Or visit www.nationaldahelpline.org.uk to use their contact form for a
call back from one of the Helpline staff. They can offer you confidential support on how best to help
the person you are worried about. If you are worried about their safety, call 999.

Do not approach the perpetrator, as this could escalate the abuse and put you and the victim at risk of
harm.