Sukhdeep Kaur, aged fifty-two years old, a resident of Staff Colony in her reminisce of hopeless

and painful disability of her nephew due to snake-bite. Mrs. Kaur while sharing her story stated
that her nephew Ramandeep Singh was 9 years old, when a snake had bitten him. He was
playing in the fields along with his friends, who could neither help him nor could bring any help
immediately because of mishap, confusion and unawareness.
Ramandeep is one of 1,500 to 50,000 annual casualty and disability cases of snakebites in India.
Though the number is much larger than recorded by medical officials because many people
could not even manage to get medical help as rural areas are more prone to snakebites.
Even after the tragic case of disability people like Sukhdeep Kaur did not know what to do at the
time of snakebite. They still believe that binding the bitten part tightly with any rope or cloth is
the best first aid. Neither they knew about any helpline number to call for help and guidance in
such mishap. When the SSC102: Community Development Student told her about the helpline
numbers especially about 112; to which one can call in all possible mishappening for quickest
response, she was thrilled and grateful.
Discussing the Helpline numbers, students talked to people of different walks and informed as
they walked in and around LPU (Lovely Professional University) about various Helpline
numbers. But the most discussed was 112, and many frequently asked questions were discussed
which are as follows-
What is 112?
112 is the single Emergency Helpline numbers for folks in variety of distress, be it a need of
police help, medical team, or the fire brigade. The helpline number 112 has been launched in
India in 20 states and union territories including Himachal Pradesh, Andhra Pradesh,
Uttarakhand, Punjab, Kerala, Madhya Pradesh, Rajasthan, Telangana, Tamil Nadu, Gujarat,
Puducherry, Lakshadweep, Andaman and Nicobar Islands, Dadar and Nagar Haveli, Daman and
Diu, Jammu and Nagaland.
Why should one dial 112 instead of other helpline numbers?
112 is an all around perceived single crisis number, embraced by the greater part of European
nations, ward countries and mapped to crisis numbers in USA and Canada. The greater part of
Telephone handsets are fabricated with pre-customized 112 as crisis number to be dialed with
single key press. TRAI allocated this number with the end goal of single crisis number in India in
May 2015.
What is meant by the Panic Button and how can one use it?
According to Paper distributed by Govt of India , every single advanced mobile phone sold after
1st Jan 2017 (w.e.f. 1st April 2017) will have a usefulness of the Power button which would be
initiated by squeezing force button in progression multiple times in the event of a PDA and the
comparative usefulness in a component telephone would be activated with press of numeric key
5 or 9 reliably. This frenzy catch will cause a programmed dialing of crisis number 112.
Is 112 a toll free number, can any person call through one's mobile phone and in which
language should they speak?
112 is an absolutely toll free number and one can dial it 24×7. One can dial 112 with any mobile
phone or smartphone even when the mobile operator network is not there. You communicate in
the language of the State where you call. On the off chance that you don't communicate in this
language, you can give the fundamental data in English/Hindi for example. English/Hindi are the
most utilized dialects; in 36 states/UTs you can get help with English/Hindi. In certain
states/UTs they can accept your call to the crisis number in the language of the neighbouring
State/UT also.
When can a person call 112 and what actions can be taken against me if I call 112
mistakenly, unknowingly or just for fun?
Generally Police Call centre politely suggests not to interrupt the operations for sake of other
genuine callers and use this facility judiciously, if a considerable number of calls are made to
police control room mistakenly or carelessly, this can be taken as nuisance and appropriate legal
action can be initiated against the caller.
• To see whether the 112 or 101 really works.
• To make a joke when everything is fine.
• When you need general information, such as someone's telephone number or address.
• Because you locked yourself out and can't enter your house anymore
• To order a pizza or cab and other unnecessary, meaningless reasons.
If you call the emergency services without a valid reason, the operators in the emergency centres
cannot take the calls from people who are really in distress. All emergency numbers are, amongst
other things because they are free, regularly the victim of "Interrupts". These people expose
themselves to legal action, which may lead to criminal prosecution.
I'm not catching it's meaning when the message "organize inaccessible – crisis number just"
shows up on the screen of my cell phone?
At the point when this message shows up, this implies there are interferences on the cell phone
organizes because of conditions and that briefly just crisis calls are conceivable. It
unquestionably doesn't imply that you need to call the number 112 in light of the fact that your
cell phone doesn't work!
Why and how has 112 been introduced in India?
The Govt of India took the choice to present the crisis number 112, so individuals going in
different States/UTs don't have to realize all neighbourhood crisis numbers.

The crisis number 112 is anything but difficult to recall and in addition it is the main crisis you
have to recollect in India. This is significant on the grounds that individuals stood up to with a
crisis can be focused or even in alarm.
In India your 112 call briefly still lands at an administrator of the assistance focus 112 of the
region where you are. Calls to the number 112 for dire police help are diverted by the
administrator to the Correspondence and Data Focal point of the incorporated police (CIC 101).
Along these lines, important time might be squandered. We in this manner encourage you to
legitimately call the crisis number 101 for earnest police help.
Can a person call a foreign 112 centre from India and an emergency centre in India from
abroad?
At this moment it is not possible to directly contact foreign emergency centres from India. Nor is
it possible to call the emergency rooms of the Indian emergency centres from abroad. When you
call an emergency number, you are redirected to the nearest emergency centre. When you call
112 in India, depending on where you are, you thus get an operator on the phone from the
emergency centre in the region where you are at that moment. When you do wish to contact an
emergency centre in a region you are not yourself, you can try to do this best through a contact
person (for instance a family member or acquaintance) who is in that region.
Is my call to the emergency number 112 in India recorded or saved?
When you call the emergency number 112, your call can be recorded or saved. Emergency calls
are recorded in order for the persons in charge of emergency stations to be able to listen to these
calls again, and help people in need even better. For this reason, recorded phone calls can be
saved for one year.
What amount does an intercession of a rescue vehicle or local group of fire-fighters cost
after a call to the number 112?
The crisis numbers are free and accessible 24h/7. The vehicle costs for critical medicinal help
relies on the sort of Rescue vehicle Administration is called and accessible. The sum is dictated
by the separate free or chargeable Emergency vehicle. Most States/UTs run state based free
administrations and some beneficent associations additionally work their Ambulances.
The expenses for critical help from the local group of fire-fighters are for the most part for
nothing out of pocket, yet your region can request a repayment for intercessions that are not
earnest when these are referenced in the guidelines with respect to charges. For additional data,
contact your district.

How might you best request help during a Characteristic Catastrophe?

Possibly consider 112 when a salvage is fundamental or when a life-threatening circumstance is
included. At the point when you call 112, persistently sit tight for an answer. Try not to put the
collector down, in light of the fact that you will at that point get yourself again at the base of the
holding up list.
Safety of women has become one of the very important issues not only in our country but also in
several other parts of the world. The strange thing about India is that it is the country where
women are given the places of various Goddesses and rituals are beings performed in their
honour. But, behind the curtains what we see is crime against women at home, offices, streets,
various institutions, etc. Well, we can not even call it behind the curtains, since all these inhuman
practices against women often happens openly in front of our eyes almost every day.
A study was conducted in 2004 which showed that 60-80% women face some sort of abuse or
violence in their marriage. International Journal of Criminology and Sociological Theory
National Crime Records Bureau found out that the highest rate of crime against women was
recorded in Chennai in 2000, where around 4,037 incidences came to light. Although some
decrease has been seen in crime rate in subsequent years, around 838 by 2013. While talking of
Delhi, the case is quite opposite.
The crime rate against women has spiked up from 17.6/100,000 females in 2000 (2,122
incidents) to 151.13/100,000 females in 2013 (11,449 incidents). According to the various
statistics, it is found that every two out of three women have suffered around two to five times
sexual harassment in the last year. Various surveys point out that women are losing their
confidence in police.
A survey of Delhi government’s Women and Child Development Department suggested that
around 80% of the women in the capital, Delhi have fear regarding their safety. To find the cure
of this problem various government agencies are coming up with new policies. Women cell
department has been created by Government of India to enhance the protection and security of
the women across India and various states.
Every state has formed different women cell departments with a unique women helpline number
to solve the women issues like , physical torture, divorce, sexual harassment, and several other
matters. A helpline number '112' has been launched this year which is joined by twenty states
and union territories for immediate assistance of those in distress or any emergencies.
The '112' helpline is an integration of police (100), fire (101) and women (1090) helpline
numbers and the project comes under the central government's Nirbhaya Fund. In order to access
emergency services, a person can dial '112' on a phone or can press the power button of a smart
phone thrice quickly to send a panic call to the Emergency Response Centre. In case of a normal
phone, a long press of the '5' or '9' key will activate the panic call. Moreover, for women in
distress '1091' is the helpline number that can be useful and if there are domestic abuse issues
then once can dial '181'.

Although several initiatives have been taken by the government including various women
helpline numbers, but the question arises how reliable are they in actual? While conducting our
research we came across the story of a Muslim girl who was found disappeared and some of her
friends claimed that she wanted to marry a Hindu guy, which her parents didn’t allow her. She
even tried to run away but was caught and then beaten and tortured. The police refused to file
their complain saying that they are not her parents or relatives, hence, no action was taken. They
were suggested to go to an NGO, but most of the numbers they tried were not answered. A
helpline number “1298” transferred them to some another NGO saying the same thing.
So, it’s quite evident that still many problems are needed to be tackled and various obstacles to
be eradicated. We have a long journey ahead and together only with the help and support of each
other we can tackle these issues and hopefully create a more safer, secure and better place to live
peacefully for everyone.

CHILDCARE HELPLINE
Firstly we need to know what is a Childcare Helpline also known as Childline .
So a Childcare helpline is a scheme that tries to help the children in need or danger, the childcare
helpline number 1098 is a toll free number, This number can be used by any one between the age
of 0-18 years.
Now the web definition of Childline
 1098 Tele Helpline Model. CHILDLINE stands for a friendly 'didi' or a sympathetic 'bhaiya'
who is always there for vulnerable children 24 hours of the day, 365 days of the year.
The founder of this Childline is Jeroo Billimoria, a professor at the Tata Institute of Social
Sciences (TISS), Mumbai at the department of Family and Child Welfare , it was established as
an experimental project in June 1996. And was a great success in helping out children in need all
over India.
The main purpose of Childline – it is a non-profit organisation whose only purpose is the
development of a society free from child abuse, and a safe environment for children in which
every person takes responsibility for promoting the protection and rights of these innocent
children all around the world.
This was India’s first 24 hour toll free, phone outreach service for children focusing on who are
in need of care and protection. Especially the more vulnerable sections of the society, example
children being sexually abused, victims of child trafficking, missing children and all other
problems.
This toll free number was helpful to a lot of children all over India and soon the scheme went on
to spread and save children overseas making it an international scheme, In 2003 a meeting was
held in Amsterdam which was attended by representatives from 49 child helplines across the
globe.
The international Child helpline is based in Amsterdam Netherland. The executive director of
child helpline International is Patrick Krens. It is a membership based organisation with 178
members in 146 countries and territories around the world. The main focus and intentions of
Childline is to provide and spread the rights of children and helping them through any means to
overcome the problem that children’s face across the world.