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Selvam College of Technology, Namakkal - 03 PH: 9942099122
Selvam College of Technology, Namakkal - 03 PH: 9942099122
Selvam College of Technology, Namakkal - 03 PH: 9942099122
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1. Define quality.
Quality is the degree of goodness of a product or service or perceived by the
customer. Quality concept is the way business organizations perform their business
activities that focuses on two things.
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20. What are the four p’s focused on effective software project management?
1. People,
2. Product,
3. Process,
4. Project
21. Define software configuration management.
SCM is a set of activities that have been developed to manage change throughout the
life cycle of computer software.
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31. What are the categories of activities connected with measurement process?
Formulation,
Collection,
Analysis,
Interpretation and feedback.
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41. What are the management responsibilities regarding ISO 9001 requirements?
Management commitment,
Customer focus,
Quality policy,
Planning,
Responsibility,
Authority,
Communication, and Management review.
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44. What are the ISO 9000 series of quality management standards?
ISO 9000, ISO9001,
ISO9002,
ISO9003,
ISO9003,
ISO9004
49. What are the components of the ISO 9000 series to which SPICE is related?
ISO 9001,
ISO 9000-3,
ISO 9004-4.,
ISO DIS.
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52. What are the documents required to implement quality management system in
an organization?
1. Quality policy and quality objectives
2. Quality manual
3. Document to ensure the effective planning, operation and control of its processes
4. Records.
55. What are the different organizations to which the Malcolm Balridge award is
given?
1. Manufacturing
2. Service
3.Small businesses
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4. Managed
5. Optimizing
57. Who are the steps organizations has to take to improve their software
capabilities?
1. Understand the current status
2. Develop a vision of the desired process
3. Establish a list of process improvement actions.
4. Produce a plan to accomplish the required actions.
5. Commit the resources to execute the plans.
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UNIT-1
Part (2 marks)
1. What is quality?
2. Define software quality?
3. What are the views of quality?
4. Give the definitions of quality?
5. What is quality as per ISO?
6. What are the reasons for software becomes problematical?
7. Give the traditional waterfall lifecycle model.
8. What is hierarchical model?
9. Give the schematic hierarchical view of software quality.
10. Mention the two hierarchical models.
11. What are the areas addressed by McCall’s model?
12. Mention the criteria of quality defined by McCall’s model?
13. Draw the GE model.
14. How the quality criteria interrelate?
15. What are software metrics?
16. What are the types of software metrics?
17. What are the seven criteria for good metrics?
18. What makes a good metric?
19. Define MTTF as a measure of reliability
20. What re the problems with metrics?
21. Give the relationship between criteria and measurable properties.
22. What are problems highlighted by Gilb with the implementation of methods?
23. What are the attributes of Gilb’s work?
24. List out the Gilb’s attributes with its sub attribute.
25. Define Workability.
26. Define availability.
27. Define adaptability.
28. Define Usability.
29. Mention the Dickson’s classification of reliability criteria.
30. What is GQM model?
PART-B
1. What are the views of quality? Explain in Detail the views of quality. (16)
2. Explain the hierarchical model of Quality. (16)
3. a) Plain in detail the GE Model. (08)
b) Plain the Boehm model. (08)
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4. Explain how the software quality can be measured and the problems associated
with them. (16)
5. Explain the work of Gilb. (16)
6. Explain in detail GQM model. (16)
Unit-II
Part-A (2 Marks)
Part-B
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Unit- III
Part A (2 Marks)
Part-B
1. Explain in Detail about the Ishikawa’s basic tools in software development (16)
2. a) Explain in detail about the CASE tools. (8)
b) Explain the Defect Prevention Process. (8)
3. Explain the Defect removal Effectiveness. (16)
4. Explain the Reliability models. (16)
5. Explain in detail about the Rayleigh model. (16)
6. Explain Reliability growth model for quality assessment (16)
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Unit-IV
Part-A (2 marks)
1. What is QMS?
2. Define TQM
3. What is QIP?
4. What are the elements of QMS?
5. What is statistical process control?
6. List out the procedures in a QMS.
7. Mention the SPC techniques and its purposes.
8. Write short notes on principles of Rayleigh model framework
9. Compare the Scenarios of Inspection Effort / Defect Rate.
10. What are the activities of Reliability growth models?
11. What are the key metrics and models?
12. Define Lines of Code
13. Define Halstead’s Software Science.
14. Define Cyclomatic Complexity.
15. Write short notes on Syntactic constructs.
16. Write short notes on Structure metrics.
17. What is customer satisfaction analysis?
18. What are the survey methods of Customer satisfaction?
19. Write down the advantages and disadvantages of survey methods
Part- B
1. Explain in detail the elements of QMS. (16)
2. Explain the Rayleigh model framework. (16)
3. Explain the Reliability Growth models. (16)
4. Explain the complexity metrics and its models (16)
5. Explain Lines of Code and Halstead’s Software Science. (16)
6. Explain in detail the Cyclomatic Complexity (16)
7. a)Explain Syntactic constructs (8)
b) Briefly explain structure metrics. (8)
8. Explain in detail the Customer satisfaction surveys / analysis. (16)
Unit – V
Part-A (2 Mark Question)
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Part- B
ASSIGNMENT TOPICS
Unit – I
1. Views of Quality.
2. Quality Models
Unit – II
1. Selecting goals and measures
2. GILB’s Approach
3. Function Points
4. Software Quality Metrics
Unit – III
1. Historical purpose of QMS
2. ISO 9000 series
3. Quality tools
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Unit – IV
1. ISO 9000 & CMM
2. Six Sigma, Zero Defects and Statistical Quality Control
Unit – V
1. Isikawa Diagram
2. Software Engineering Process and Metrics for Small Organiaztion.
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