TOP 5 REASONS

YOU NEED
CUSTOMER FIRST
FOR CITECT
SCADA

CUSTOMER FIRST IS YOUR CITECT SCADA

1 INSURANCE POLICY
The assurance you need throughout your production lifecycle.

Protection for your

operations, throughout
your plant's lifecycle
Comprehensive
service coverage for
your SCADA software

Gain assistance Ensure peace of mind,

when incidents happen, knowing help and support is
to help minimise downtime always on hand if you need it

2 SUPPORT & ADVICE AT YOUR FINGERTIPS

Ensuring that help is at hand, wherever and however you need it.

Support through social media

forums, online chats and
self-paced e-learning
modules and
Global telephone
webinar modules
support coverage with
experienced engineers

E-ticketing of issues &

case management

Mobile app for convenient

access to knowledgebase Comprehensive knowledgebase
& case management to post and review articles on
topical and industry challenges

3 MAXIMISE YOUR SCADA INVESTMENT

Stay up to date with regular updates, new features & enhancements.

Receive regular Mitigate risk ensuring

software updates across you are protected against
all connected devices any identified security
vulnerabilities

Benefit from value-rich annual

software releases, plus rolling month
ly
patches and updates

4 24x7 GLOBAL ACCESS TO TECHNICAL EXPERTS

Minimise your costly downtime

Global customer
support team,
with core SCADA
competencies

Gain direct
Focus on optimising
access to expert-level
production instead
engineers with extensive
of troubleshooting
experience supporting
software concerns
SCADA

Diverse application
expertise with exposure
to complex
industry-specific IT
environments

5 CUSTOMER FIRST IS AN ONGOING RELATIONSHIP

The difference between a vendor and a partner is Customer FIRST.

Maximise
your investment with
a strategic long-term
partnership with you
Gain exclusive
every step of the way
access to additional
services with business
and technical teams

Ensure peace of
mind when expanding
operations and adapting Benefit from greater ROIs
to evolving market factors while engaging with a partner
who understands your business

For more on Citect SCADA For more on Customer FIRST

sw.aveva.com/citectscada sw.aveva.com/support/customer-first

www.aveva.com linkedin.com/company/aveva @avevagroup

About AVEVA
AVEVA is a global leader in engineering and industrial software driving digital transformation across the entire asset and operational life cycle of capital-intensive
industries. The company’s engineering, planning and operations, asset performance, and monitoring and control solutions deliver proven results to over 16,000
customers across the globe. Its customers are supported by the largest industrial software ecosystem, including 4,200 partners and 5,700 certified developers.
AVEVA is headquartered in Cambridge, UK, with over 4,400 employees at 80 locations in over 40 countries.

AVEVA believes the information in this publication is correct as of its publication date. As part of continued product development, such information is subject
to change without prior notice and is related to the current software release. AVEVA is not responsible for any inadvertent errors. All product names mentioned
are the trademarks of their respective holders.

© 2018 AVEVA Group plc and its subsidiaries. All rights reserved.