LETTER OF COMPLAINT

(Reclamaţie/Plângere)

Tips
1. Focus on the most important facts. Don't give unnecessary background
information.
2. Make sure you include:
o the reason for writing (e.g. I am writing to ...)
o what went wrong
o what you would like to happen now.
3. Complaint letters are usually written in a formal style.
4. Use passives to be less direct and more formal, e.g. I was served quickly.
5. Use Yours faithfully to sign off if you don't know the name of the person
you're writing to.

Structure
1.Greeting ->
2. Paraghraph 1 (reason for writing) ->
3.Paragraph 2,3 (complaint with justification) ->
4.Final paragraph (closing remarks) ->
5.Name

E.g.

Dear Sir/Madam

I am writing to complain about the quality of the clothes I ordered

from your catalogue last month.
 When I received the clothes, the trousers were made of synthetic
fabric instead of wool, as advertised in the catalogue. Also, the blouse had a
small hole under the left armpit.

Moreover, when I ordered the items over the phone, I was told that if I
was not satisfied, I could return the clothes and receive a fund. Although I
have already sent back the items with a letter requesting my money be
returned, I have not yet received a reply from you.

I insist that you refund my money immediately. I look forward to

hearing from you soon.

Yours faithfully,
Adam Bingham

Homework
1. Write a complaint letter to an online shopping company regarding
receiving damaged goods.