Name : Phạm Thị Kiều Loan

ID : 18072123

HOMEWORK

EX1 :

B.

1. F
2. F
3. F
4. F
5. T
6. F

D.

demanding, perfectionist, ruthless

E.
1. not caring if you have to harm others to get what you want ---> ruthless
2. not satisfied with anything unless it is exactly right ---> perfectionist
3. having a natural ability to do something well ---> talented
4. wanting to achieve something by themselves ---> self-motivated
5. against forcing people to obey strict rules ---> anti-authoritarian
6. friendly and easy to talk to ---> approachable
7. expecting a lot of time and effort from others ---> demanding
8. liable to suddenly become angry ---> volatile

F.
1. approachable
2. volatile
3. perfectionist
4. anti-authoritarian
5. talented
6. self-motivated

EX2 :
FILE 1 :
A.
1. I am writing in connection with the negative attitude of a member of your staff.
2. I hope that you will deal with this matter promptly as it is causing me considerable
inconvenience.
3. The equipment I ordered has still not been delivered, despite my phone call to you
last week to say that it is needed urgently.
4. Although you advertise yourself as a top-quality brand, the product I purchased was
well below the standard I expected.
5. I am writing to draw your attention to a problem in your customer services section.
6. I would appreciate it if the faulty goods could be replaced as soon as possible.
7. I wish to complain in the strongest possible terms about the treatment I received
from a member of your staff.
8. I believe that I am entitled to an immediate replacement.
9. I am writing to express my strong dissatisfaction with the goods I received this
morning.
10. Unless I receive the goods by the end of this week, I will have no choice but to cancel
my order.
11. I am writing to complain about the quality of a product I purchased on-line from your
website.
12. I insist on a full refund, otherwise I will forced to take the matter further.
B.
1.f
2.g
3.a
4.b
5.c
6.h
7.d
8.e
FILE 2 :
A.
2. Until -> by
3. will be -> would be
4. attach -> attached
5. can to -> can
6.so -> as
7.been -> have been
8.more better -> better
9.at -> on
10.don't can -> can't
11.informations -> information
12.meet -> meeting
13.am really -> really
14.follow -> following
15.haven't -> haven't been

B.
2 Thank you (for)sending me the catalogue I requested.
3 We are writing to inform (you) that …
4 We are able (to) confirm that ...
5 I apologise (for) the delay.
6 I would appreciate (it) if you could ...
7 Please get back (to) me if there's anything else.
8 What time would (be) convenient for you?
9 If you would like any more details, just let me know.
10 Anyway, that's enough, I think I (am) stop writing now.
11 It was good to meet you (at) the conference in Paris.
12 I look forward to hearing (from) you soon.
13 I've attached a copy (of) the latest sales figures.
14 Thank you for the invitation (to) visit your company.
15 With reference (of) your enquiry, I've attached all the information you need.