ONLINE POLLING FOR PRODUCTS

ONLINE POLLING FOR PRODUCTS

There are many users who purchase products through E-commerce websites.
Through online shopping many E-commerce enterprises were unable to know whether the
customers are satisfied by the services provided by the firm. This boosts us to develop a
system where various customers give reviews about the product and online shopping
services, which in turn help the E-commerce enterprises and manufacturers to get
customer opinion to improve service and merchandise through mining customer reviews.
An algorithm could be used to track and manage customer reviews, through mining topics
and sentiment orientation from online customer reviews.

Users are allowed to search for various products, provide ratings and can even
write reviews or comments and can purchase products online. Customer gives review
about the merchandise and online shopping services. Certain keywords mentioned in the
customer review will be mined and will be matched with the keywords which are already
exist in the database based on the comparison, system will rate the product and services
provided by the enterprise. This system will use text mining algorithm in order to mine
keywords.

The System takes review of various users, based on the review, system will
specify whether the products and services provided by the E-commerce enterprise is
good, bad, or worst. Sentiment based keywords are used along with positive or negative
weight in database and then based on these sentiment keywords mined in user review is
ranked. This system is a web application where user will view various products and
purchase products online and can give review about the merchandise and online shopping
services.

This system will help many E-commerce enterprises to improve or maintain their
services based on the customer review as well as to improve the merchandise based on
the customer review

1.1 Problem Statement:

The user has to vote for a product. Also comments, complaints or feedbacks are
collected from users through simple interfaces. A company launching a new product has
to upload details into the website. The seller who has the ability to first test the market

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and gather demand information before deciding whether or not to launch a new product.
The case is similar in which the seller sets up an online voting system that potential
customers can use to provide feedback about their willingness to buy the new product.

The system has the potential of offering a win-win situation whereby a consumer
who votes hopes to influence the seller's final assortment, while at the same time these
votes and their face benefit the seller as they provide valuable information to better
forecast demand.

Existing System:

Existing system has features such as product data entry, searching the desired
product, collecting feedbacks and ratings. But it fails to make a thorough analysis of
ratings and reviews so as to provide a detailed report to the manufacturer / companies /
business organizations of all kind (small / mid / large scale) regarding the product to be
launched or has already launched in market.

Proposed System:
The proposed system has the ability to collect user reviews, analyze the reviews
and make inferences such as whether the product has good market acceptance, whether it
will be a hit or a flop. The system is more reliable, flexible, scalable and secure and easy
to use than the present systems offered by different online shopping sites. It has the ability
to draw clear idea of the market acceptance. The system provides diagrammatic
representation of inferences from customer reviews. It reduces the time needed for
analysis.
The online web based portal is an easy to use solution for customers and company
personnel. Each user is provided their own access level to get the required contents based
on privilege. The admin is considered as the topmost authority to maintain control over
working of the site. Data can be added or modified by either company staff or admin.

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Objectives:

The objectives are

 A system capable of collecting reviews from the customer through a simple and
easy to use interface.
 A digital branding solution for companies or manufacturers to launch product idea
into the market for forecasting the sales and performance.
 Analysing customer reviews and generating inferences and gain knowledge about
the product by mining through reviews.
 Generating reports on data obtained and diagrammatically representing the details
so obtained about the product.
 System helps many E-commerce enterprises to know about their customers.

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SYSTEM REQUIREMENTS SPECIFICATION

Overall Description
The system is more reliable, flexible, scalable and secure and easy to use than the
present system. In the proposed system all the parameter are considered to maintain neat
and easier solutions.

Functional Requirements
The basic services that the System include,
1. Entry of New Products’ to the Database
2. Update the comments modified by customers.
3. The system shall provide for password protected administrator access to add,
delete & modify the basic services offered by the system.
4. User Interface & Security: A flexible and easy to use user interface in provided
which guarantees the required security as it is operated online.

Software Requirement
 Operating System : Windows XP or above
 Web Server : XAMPP
 IDE : Netbeans
 Scripting language : PHP,Javascript
 Database : MySQL 5.0

Hardware Requirements
 Processor : Pentium

 Speed : 1.1 GHz

 RAM : 2GB

 Hard Disk : 20 GB

 Key Board : Standard Windows Keyboard

 Mouse : Two or Three Button Mouse

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SYSTEM DESIGN

System design provides an overview of a solution, system, product, service, or

process with the help of graphical aids or tabular structures. Design is the actual process
of producing a solution according to the specification derived from the analysis stage.
Module description and other diagrams are explained here.

Modules

1. Admin Module
2. User Module
3. Search Module
4. Comments Module

Admin Module:

The Administrator can upload the product details as well as he can view the user
comments and rating. The admin can manage the product details such as edit the product
information and delete the product details.

User Module:

The user can view the product in this website as well as he/she can give the
voting and comments for the particular product.

Search Module:

In this module, the search consists of search using company name, product
prices, product features and product types. The user can click on search box and then
view the corresponding product details.

Comments Module:

The user is giving comments to the particular product. Based on the user
comment the stem will analyse whether it is a positive or negative opinion. While

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entering the comments, user must enter the following details such as, user name, email id
and user comment. The admin can view user comments and details.

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