Professional Documents
Culture Documents
Trabajon de Josy
Trabajon de Josy
OPEN PUNCTUATION
15 Av. 10-48, zona 20
Guatemala, Guatemala
July 2, 2011
Gentlemen
Please send the receipt to my address but I would like to receive the newspaper at
the school since my students have manifested me their desire to read and
comment the interesting reports you publish in the Herald.
Gentlemen:
I would like to subscribe myself for two years to your monthly magazine “The
Art of Writing Letters”, beginning with the August issue.
A Postal Money Order for $50.00 is enclosed. Please send the magazine to
the address shown in the heading.
Sincerely yours
Donna Dreye
For _____Subscription to “The Uunset Herald”, paid with Money Order No. 4917B2011_______
________Global Bank____________________________________________________________
Mr. James: Ms. Dandrut, please call Mr. Roges from the Nelson Company.
Ms. Dandruf: Yes Mr. James. (Ms. Dandruf contacts Mr. Roges)
Ms. Dandruf: Mr. James, Mr. Rogers is on line one.
Mr. James: Thank you Ms. Dandruf. Hello Mr. Roges, this is just to ask you
it you would accept a purchase order to be paid in two
payments.
Mr. Roges: Of course Mr. James. Do not hesitate in sending it at your
convenience. I will take care of it as soon as I can.
Mr. James: Thank you very much. I knew you would approve it.
ORDER LETTER
SEMI-BLOKED STYLE. STANDARD PUNCTUATION.
August 3, 2012
The Nelson Company
Tower Parkway Bldg.
New Heaven, Connecticut 06441
U.S.A.
Gentlemen
We are enclosing a check for $350.50 to cover 50% of the cost of the
merchandise and shipping charges.
Ms. Stevens: Mr. Jansen, we at our school have inkjet printers and would
like to know whether you would accept them as part of the
payments of a purchase order for IBIM equipment that we
would like to buy from your company.
Mr. Jansen: Before giving you my answer let me discuss the matter with my
colleagues.
August 5, 2010
Gentlemen:
I am interested to change my inkjet printing equipment for the new line of laser
IBIM printers that appeared in the last issue of your catalog.
Please send me by sea freight COD ten units with the corresponding invoice
according to the prices and discounts shown in the catalog.
I will appreciate if you send me an e-mail informing me of the bill of lading number
in order to track the shipment.
Sincerely yours,
Marcia Stevens
Principal
p.c.
Moder Secretarial School – Telefax: (502) 253-8889
e-mail: modernschool@royal.net
CARDER ACKNOWLEDGING AN ORDER
DIALOGUE
Telephone conversation
Mr. Grant: Mr. James, I knew you would like to purchase the Chase Pen. I am
sure you will be very pleased with this product.
Mr. James: Yes Mr. Grant. I know the Chase Pen has been improved which will
be of benefit to our work.
Mr. Grant: I am glad to hear that. Next year I would expect to receive ia new
purchase order for this item from you.
Mr. James: l guarantee it.
ACKNOWLEDGMENT LETTER
THE NELSON COMPANY
TOWER PARKWAY BLDG
NEW HEAVEN, CONECTICUT 06441
I shall appreciate it if you will let me know on the enclosed card which model
you prefer. After I receive the card, I will ship promptly the model you have chosen.
I hope that you will pardon this slight delay in filling your order, but I want to
be sure that you get the pens you like.
Ms. Stevens: Mr. Taylor, I received your letter and let me tell you that I was
assured that you distribute IBIM equipment.
Mr. Taylor: l'm sorry Mr. Stevens but you were probably misinformed
about that. It has been just two months since we stopped the
distribution of this line.
Thank you for your recent order for the IBIM laser printers.
We are sorry to inform you that we are not the distributors of that line any
more therefore we will not be able to fulfill the order you have placed with us.
With our compliments we are sending you a small supply of the publication
“Telephone Communication Techniques" which we are sure will be of particular
interest to the students of your institution.
If you would like to order some other office equipment from our company we
are definitely interested in serving you.
Yours truly,
Donald Taylor
Assistant Manager
TOTAL $.715.00
September 6, 2010
STATEMENT OF ACCOUNT
Month: September 2012
Account Number
093082
Mr. Joseph Brown
325 Main Street
Indiana, PA 17705
September 2, 2014
Enclosed you will End your statement of account dated July 31, 2014
showing a total net balance in the amount of $200.50.
September 4, 2010
Your account is now long overdue. We have been expecting a remittance from you
for some time, and you will admit that we have been patient. We so like to
accommodate our customers whenever possible.
We are preparing a list of our preferred customers and are planning to submit it to
the printer next month, but we shall be forced to omit your name unless we have a
remittance from you by the end of this month.
Cordially yours,
Edward Jones
Credit Manager
Oxford Machinery Factory · e-mail: oxfordmf@aol.com
PBX: (564) 618-7158 · Fax: (564) 618-7162
DIALOGUE
Mr. Curry calls Mr. Jones on the telephone
Mr. Curry: Mr. Jones, l just received your collection letter dated on September
4th. It really is embarrassing for me to inform you that we will not be
able to pay by now the balance overdue with your company.
Mr. Curry: I am too, but as you know we have had financial problems. I hope you
understand and ask you to give us some more time to comply with
our obligation, since in the past we have been always on time with the
payments.
Mr. Jones: Let us hope that you will be able to overcome those problems very
soon so that we can make business with you again. We trust you and
hope to have your payment as soon as you overcome your problems.
DIALOGUE
Ms. Harris: Yes, and believe me, l wasn’t sure about my debt amount. I
appreciate your reminder and kindness in releasing my outstanding
orders. A check is on the mail to cancel the pending payment.
Mr. Arnold: l’m glad to hear that. It is always a pleasure to work with you.
I am terribly sorry because I have not paid.my bill for $200.50, but I was not sure
about the amount I owed you. I was expecting my statement of account to know
the exact amount I had pending of payment.
I am enclosing a check in the amount of $100.50 and will send another one for the
rest of the debt by the end of the month to settle my account.
Please excuse this oversight and I will take steps to see that my bills are paid on
time in the future.
I regret very much that it was necessary for you to write me about my past-due
account. I apologize for not having answered your letter before, but I was out of the
city in a business trip trying to solve financial problems. I didn't learn about your
collection letter until now, when I returned to my office and read all the
correspondence received during my absence.
I spoke with you over the phone a few days ago and I am very thankful for your
patience and comprehension on this issue. I am enclosing a check on the NEW
YORK BANK FOR THREE HUNDRED DOLLARS to pay for the total debt I have
with you.
Lincoln Bookstore
17 Stonehill Drive p
Boston, Mass. 02180
Gentlemen;
In our letter dated August 31 we placed an order for 20 copies of your most recent
encyclopedia “The Life in Space".
We received the shipment and sent you the check for the total amount of your
invoice. However while unpacking we realized that the order was incomplete,
instead of the 20 copies there were only 18 and also some of them were torn up.
We look forward to the visit of your representative or news from you telling us what
you will do about our claim.
Yours truly,
Benton Rogers
Manager
CLAIM LETTER
FULL BLOCKED STYLE. OPEN PUNCTUATION
Regents Agency
138 Flager St.
Chicago III, 79582
Gentlemen:
On September 15 I received your bill for $75.25 for my last order for a silk blue
dress sent to me two weeks ago.
Apparently some mistake has been made in charging me the complete price as I
made a down payment of $25; therefore my bill should be for only
$50.25 according to the invoice I have.
Kindly give this letter your prompt attention and look over my credits to have the
right statement.
Sincerely yours,
Mary Anne Wagner
DIALOGUE
The Storekeeper: From Moon City and it is the first time that something is
received from there. Do you want me to return the boxes
to the sender?
This is to inform you that recently we received the following merchandise from your
company,
50 multipliers 100T
25 reproduction sets XM
40 transparent panels 4x4mts.
This merchandise was ver ordered by us, and I presume that it was §§ipp§§)to our
company by mistake. Unfortunately we are not interested in this merchandise.
Therefore we are returning it to you. Fortunately the shipping company has been
willing to transport the merchandise on the COD basis which has made the
operation easy. The arrangement includes insurance coverage to be paid by you.
Eugene Collins
Storekeeper
DIALOGUE
Mr. Jones: Please, accept our apologies for the mistake made in the shipment of
the material you ordered.
Mr. Rogers: Although it is nothing very serious, it is important for us to receive our
order complete.
Mr. Jones: I agree with you and l will see that in the future this mistake is not
repeated.
Mr. Jones: We already made the arrangements to complete your order and
repleace the damaged books.
LINCOLN BOOKSTORE
17 Stonehill Drive
Boston, Massachusetts 02180
We received your letter dated September 17 in which we learned with regret that
your order was incomplete and some of the books were torn up.
We are very sorry and want to apologize for the mistake made. Our Shipping
Department has been completely reorganized and the employee who was in
charge of your order did not finish filling it. The new staff did notorealized that the
order was not complete and delivered it.
We want to inform you that our representative, Mr. John Wiston, will be glad to visit
your bookstore next Tuesday, September 30 to give a solution to this problem.
Cordially yours,
LINCOLN BOOKSTORE
Martin Knox
Sales Manager
REGENTS AGENCY
138 Flager Street
CHICAGO, ILLINOIS 79552
In answer to your letter about your bill for $ 75.25 instead of $50.25, we have
carefully reviewed our credit records to seek for the right amount.
You have indeed made a down payment of $25 for the dress, but at a later date
you ordered a pair of leather shoes for $25.
We regret very much that we did not show this on our statement sent to you, and of
course the amount due was different.
We trust that you will be satisfied with this explanation, and let 5 me tell you that it
will always be a pleasure to serve you in your further orders.
Truly yours,
Margaret Cleveland
Accounting Department
DIALOGUE
Ms. Cleveland: l see that you are satisfied with the clarification presented in
my letter.
Dear Traveler:
The great European Winter is almost at your door, the miracle of the Old Continent
is now in your hands, your dream of visiting: Spain, France, Germany, Italy and
Holland can come true if you join our 40-day trip.
The “GUAT Travel Agency” offers you for a limited time, the 40-day tour to the
most important cities of Europe, visiting the great museums, the gorgeous markets,
the attractive places and historic buildings. All these things will be enjoyable for you
at the reduced price of $1,500 including airplane ticket and your transportation
from one city to another.
We will leave from Philadelphia for our winter trip on November 17. If you want
more information on this wonderful tour, a telephone call, an e-mail or a personal
visit will give you all the additional details. You may also visit our web site for more
wonderful tours!
Cordially yours,
Sue Livingston
Publicity Manager
DIALOGUE
Mr. Lewis: (By phone) Hello Mr. Lavy I would like to know whether your company
has cancelled the advertisement on new products since for a long
time I have not received the circulars you used to send in this regard.
Mr. Lavy: You are right Mr. Lewis we indeed have cancelled such procedure
due to its high costs.
Mr. Lewis: Does that mean that you will release no information on new products?
Mr. Lavy: Not necessarily. We will let you have that information by regular letter
depending on the nature of the new acquisitions. For that purpose we
have already in our tiles the activities developed by your company
and its requirements.
LETTER OFFERING A NEW PRODUCTO
MACHINERY INCURPORATED
589 Beacon Blud., N.lll.
San llntonio, Til 92569
May 4, 2012
This is to inform you that recently we received a shipment of new equipment that
could be of interest to you. It is the K Perforator, which is now available in our
store. Since you are in our roll of privileged customers, we are presenting an offer
of this equipment to you at a very special price, US$55O per unit. As you can see
the price is not very high compared with the advantage of the machine, described
in the enclosed brochure.
If you decide to buy it, have in mind that you can also enjoy our plan to pay it in
installments with a very low surcharge.
On the other hand if you are interested, we can arrange for a demonstration on
how this machine operates.
Enclousure
Mr. Frozen: Mr. Keats, the Board of Directors has decided to revise the
company’s price list as of June 1st.
Mr. Keats: lt was about time since the costs of operation have increased
considerably.
Mr. Frozen: Yes, we were concerned about this issue and we’re waiting for the
East financial report to make the final decision.
Mr. Keats: Well, in that case we will prepare at circular letter to be sent to our
customers for them to know that very soon they will have in their
hands a revised price list.
Office Supplies
903 Brandon St.
Savannah, GA 02598
May 15, 2012
Dear Customer:
During the past three years we have been receiving your purchase orders and if
you have noticed it, no changes have been operated in the prices for the
merchandise you have bought from us.
We are sure that you are aware that nowadays the costs of operation of any
company have increased signihcantly which makes it necessary to revise any price
catalogue or list.
In a recent meeting of the Board of Directors of this company, it was decided that
the policy on prices must be revised. Therefore it is anticipated that a new price list
will be published as of June 1st reflecting increase in the prices of some products.
Of course, whenever it is possible we will continue with our policy of discounts and
special prices.
We invite you to visit our web site http://www.offsup.com where you will find the
new price list and a comprehensive catalog of all our products.
Sincerely,
Daniel Keats
General Manager
The Chief Engineer: We are taking care of the final details to have the new
installations of the Company finished.
The General Manager: lt seems to me that the premises have been designed
adequately.
They will undoubtedly satisfy our customers.
The General Manager: For the future we have to keep it in mind that technology
does not stop and that we have to keep an eye on new
developments.
LETTER OF INVITATION
ELECTRONICS CITY
4th avenue No. 234, N. E.
Magic City, Paradise State 30005
Dear Customer,
It is a pleasure to announce you the opening of our new installations. We invite you
cordially to visit us. The company is located now at the following address:
We will be very glad to show you our new facilities. In this regard the company is
very grateful for the suggestions received from our customers, to include details
that will facilitate the attention to the public and to carry out the operations more
eficiently.
So, our company possesses now a new image with an improved and more
pleasant environment that we are sure will make you feel as at home.
We are happy to share with you this achievement and hope you will visit us soon.
Sincerely,
Peter Lopez
Store Manager
Electronic City-Phone(304)987-5437-Fax(304)987-5490
e-mail: eleccity@netw.com
ADVERTISEMENT
SEEKING FOR A
STAFF ACCOUNTANT/BOOKKEEPER
We are one of the top 100 companies in the insurance field located in Sausalito.
We seek a highly motivated Staff Accountant/Bookkeeper for full—time permanent
position. Excellent opportunity for those who are career minded.
Required:
• Accounting diploma
• Proficient in the use of electronic spreadsheets and word processing
• Strong verbal and written communication skills
• Team player able to work independently, and assist others when needed
• Ability to multi task and work under deadlines
• Strong attention to detail
The Best company, one of Cambridge’s largest and fastest growing companies, is
seeking a full-time Executive Assistant for our Corporate office. Duties include but
are not limited to, phone attention, generating reports, word processing, scheduling
and event planning. This position is part of an Executive Assistant team, supporting
several executives.
Must have experience with word processing, spreadsheet and e-mail. The right
candidate would possess excellent interpersonal skills and have the ability to
handle personal and confidential information. Must be flexible, well organized,
detail—oriented and be able to multi-task.
Work hours for this position are 8:0Oam to 5:0Opm (we will consider other
schedules), Monday through Friday. We offer a very competitive salary, according
to experience and a generous benefits package, including medical, dental,
prescription, retirement fund, vacation time and more.
Jane: Hi Tod! I was wondering if you are still looking for a new job.
Tod: Yes Jane, the reason is that even though l cannot complain about
the company l am working for, l don’t see a possibility of getting a
promotion.
Jane: Well, in that case, let me tell you that this morning l read in The
Continental Herald that an insurance company is looking for an
accountant and l thought of you.
Jane: Yes, it appeared in the classifieds section. l think you meet the
requirements specified in the ad. Besides, the perspectives look
fine.
Tod: Thank you Jane for thinking about me. l’ll get the paper to find out
what l have to do to apply for this position.
Jane: You are welcome Tod! l hope this is what you are looking for.
LETTER OF APPLICATION
5023 Knox Avenue I
Augusta, Georgia 30904
October 1st, 2011.
Gentlemen:
An advertisement in the current issue of the Continental Herald states you are
seeking for a general accountant for a commercial enterprise.
My experience in accounting procedures has been varied as you can see from the
enclosed resume.
May I have an interview? You may write me, or call me either at it my home after
6:30 p.m. or at the ofice between 8:30 and 5 p.m.
enc. Resume
LETTER OF APPLICATION
Gentlemen:
My speed in Shorthand is 90 words per minute, and in typing 80 words per minute.
As the secretary to the manager, I have had experience in translating from English
to Spanish and vice versa, as well as performing all the clerical work.
Could you grant me an interview at any date and time you consider convenient?
Sue Maler
Sincerely,
Maribel Méndez
Licenciada
REFERENCE LETTER
Closed punctuation
Gentlemen:
As manage: of the Green Gardens Insurance Company, and boss to Miss Sue
Maler, I am pleased to tell you that I know Miss Maler since she has been working
for our company for two years and six months. She is a very efdcient secretary and
an excellent person; as a secretary to the manager she has been doing a great job.
Our company is sorry for having her go, but let us assure you that your company
will make a great acquisition by hiring her.
Sincerely,
Wayne Thompson
Manager
.
The Green Gardens Insurance Company-1234 Sheridan Street, El Paso, Texas
79940 PBX: (426)-517-4357-Fax(426)-517-4385-email: helpdesk@ggardinsur.com
DIALOGUE
Mr. Richards: Mr. Thompson, will you please confirm a detail concerning your
reference letter on Ms. Maler?
Mr. Thompson: No problem, I hope Ms. Maler gets the position she’s applying
for.
LETTER APPLYING FOR CREDIT
P.O.B. 999
Guatemala City, Guatemala
October 5, 2010
Gentlemen:
I would like to apply for credit with your firm. For about six months I have been
buying from you on a cash basis. I find this inconvenient because of the additional
time it involves; therefore I would like to arrange to pay you on a monthly basis.
I have used this system for a long time with the following firms that could supply
you the necessary information and references about my solvency with them.
Metropol Bank
The Tower Bldg.
Central Zone
If you wish any further references to consider my request, I shall be glad to furnish
them to you.
Sincerely yours,
Steven Livingston
DIALOGUE
Mr. Livingston: Mr. Manager, as of today, l have not received your answer to
my application for credit. ls there anything ANLOIJQ with it?
Mr. Manager: No Mr. Livingston. We have not been able to answer your
application due to the tact that during the last three months we
have received quite a number of applications similar to yours
and it takes time to examine them.
Mr. Livingston: I understand that but, would it be possible that you examine
mine with some priority?
Mr. Manager: We will do our best. I assure you that we will notify you of our
decision as soon as we can.
In response to your letter dated October 5, we are very pleased to inform you that
your application for credit at our gas station has been approved.
The information we have received from the companies you included as references
was so favorable that we are proud to count you among our customers.
Cordially yours,
Charles Gray
Manager
We are very sorry to inform you that for the moment we are not approving credit
accounts due to the fact that we are bringing to a close a series of operations.
Your request has been included in the list of matters pending of resolution. As soon
as we have the opportunity, your request will be given every consideration.
In the meantime, please come by our station, we will be very happy to serve you.
Yours truly,
Charles Gray
Manager
Mr. Gray: This is the manager of National Gas Station calling Mr. Livingston to
confirm the contents of a letter l sent him refusing his application for
credit.
Mr. Johnson: Mr. Livingston is not in right now and let me tell you that l know he is
not interested in that application any more.
Mr. Gray: Well, l feel better because in spite of our efforts it was not possible to
approve his application.
Mr. Johnson: Anyhow, l will tell Mr. Livingston that you called him. Thank you for
your concern.
MEMORANDUM NUMBER 18
This memorandum is an invitation to all the Typing Teachers to attend the lecture
and demonstration that will be given by the “King Typewriter Company", on Friday
24 at 9 a. m. in our Conference Room.
In this demonstration experts will talk about how to use the new typewriter; it is a
meeting in which you will have the opportunity to learn the maintenance service of
the “King Machine", and also a variety of works that you can do with it.
At the end of the demonstration, time will be provided to everyone to ask questions
to the lecturers.
I need not to ask you for your cooperation, to make this event a great success. You
will never regret having come to this demonstration.
Please inform your students and tell them to attend this event.
INTER-OFFICE MEMORANDUM
Now that Christmas is approaching, we need to have a special promotion of all our
products from the different departments. Special emphasis é will be placed on our
Electrical Appliances.
The company has decided to grant a 10% discount on purchases made from
November 17 to December 24 as an attraction to increase our sales and the
number of customers.
To discuss all the aspects of this plan you are requested to attend a meeting on
Monday 20 at 9 a. m. at the conference room. Please bring suggestions.