Syed Ameer Ahmed

Email: ahmedameersyed@gmail.com
Contact no: +923329262926

Qualifications Summary

 A highly motivated and dedicated professional with work experience in United Kingdom and
Pakistan
 Proven credentials in forging long lasting customer satisfaction. Well versed in achieving and
delivering on established KPIs in any customer facing role
 Recognized for my Target Focused professional approach.
 Consistently received customer appreciation and enhanced the Customer Satisfaction Index for
which I was recognized by top management
 Challenged myself with establishing my own business and have managed to create a brand
around customer satisfaction and turned it into a profitable venture within 18 months of start-
up

Professional Experience

Matech Consulting and Outsourcing – April 2019 – June 2020

Matech Consulting & Outsourcing is a leading Information and Communications Technology provider.
The company offers state-of-the-art web development & web designing, Business Process Outsourcing
(BPO) and IT outsourcing.

Designation: Team Coach

Work Experience:
 Single handedly managed the entire operation
 Designed training and development programs for team including training manuals
 Designed quality protocols to be followed on calls and implemented by training accordingly
 Assisted the operations and utilities department by gaining knowledge through the portal
myself
 Preparation of monthly performance report

Behavioural transformation & Personal Excellence by Mariam Ahmed – June 2018 –April
2019

Behavioural transformation & Personal Excellence is a business where training and hypnotherapy is
implemented together to change the attitude and behaviour of people, corporations, as well as
entrepreneurs, break all barriers when it came to making their dreams a reality

Designation: Expense Management Counselor

Work Experience:
Taught and mentored young entrepreneurs on basic accounting principles that included:

 Designing start-up budgets limiting scope creeps to ensure they spent the start-up budget
appropriately
 Expense management / Cost advisor
 Determine the best time to make major purchases
 Forecasting future revenue
 Determine when to adjust operations or personnel
 Keeping accurate records for future investors and for tracking financial health.
Ravon Ltd – July 2017 – June 2018

Ravon Ltd is working since 2014 and is one of the fastest growing BPO in Pakistan. In the past few
years Ravon has accomplished remarkable achievements in the field of Business Process Outsourcing.

Designation: Team Supervisor

Work Experience:
 Designed training and development programs
 Trained sales executive representative
 Designed quality protocols to be followed on calls
 Trained and Certified on all laws & regulations regarding data protection (PCI compliance)
 Product knowledge of all the leading Satellite and cable providers in states

Digital Globe Service – Feb 2017 – June 2017

DGS world is a Global provider of outsourced online customer acquisition solutions principally to
large, consumer-facing organizations and to clients offering products or services to business users.

Designation: Sales Executive

Work Experience:
 Trained and certified as a sales executive representative
 Dealt primarily with clients requiring composite solutions
 Trained and Certified on all laws & regulations regarding data protection. (PCI compliance)
 Product knowledge of all the leading providers in states

Cyber Business Consultants UK – Feb 2014 – Jun 2017

Cyber Business Consultants is a Startup that I founded which Provides services within diversified
industry verticals, i.e. Logistics support to Amazon, an Online Shop and a Motor Vehicle dealership.

Designation:

Services Offered:
- Logistical support to Amazon.co.uk

 Provided logistical support and services to Amazon through a service organization

 Organization is Responsible for arranging deliveries for Amazon UK
 The organization met and exceeded challenging targets over peak seasons and continue to
renew our contract with Amazon.

- Online Mac Shop

 Converted my hobby into a small startup and successfully delivered on the objectives.
 Generated revenue of over £45,000 over 12 months through sales of Apple Products and
other premium electronics.
 Contracted service providers for refurbishing MacBooks and extending 90 day Warranties.
 Was responsible for entire logistics aspects of the business including warehousing,
transportation, Delivery Receipt Sheets etc.
 Received brilliant products reviews, multiple referrals and repeat orders from several
customers

- Car Dealership

 Identified most profitable Spare Parts for the top motor Brands in the UK.
 Made the parts available to customers within 24 hours in my region in case of emergency
 repairs.
 Divested the Parts Business in to selling cars after restoration.
 Upgraded specifications on individuals cars to add additional value to each car
 Exported car parts to the Middle East achieving 70-80% profit on each item sold, whilst
ensuring and maintaining international trading standards and requirements.

Sitel (Stratford Upon Avon) – Apr 2013 – Jan 2014

SITEL is a telemarketing and outsourcing business. With over 27 years of industry experience today it
maintains over 130 call centers in 26 countries with 58,000 employee
Designation: Customer service Advisor - Wonga

Work Experience:
 Trained and certified as a service representative for WONGA.
 Fully aware of all laws & regulations regarding data protection.
 Responding to customers who have special communication needs, such as language difficulties
or disabilities.
 Dealt with customers on call in a highly professional manner.
 Quickly understood a callers point of view and to empathies with them.
 Had a target to resolve all enquires on first contact with the caller.
 Identifying and escalating priority issues or customer complaints.
 Accurately updating customer records with information

Internships

SG Petroleum Services Company - 2009

 Acquired information on latest health and safety technologies through seminars and technology
updates held by service providers and partners. 
 Participated as an exhibitor in Saudi Arabia International Oil and Gas Exhibition (SOAGE 2009), one
of the largest oil & gas industry exhibition ever staged in Saudi Arabia.
 Created and managed data base of two thousand five hundred perspective clients from the exhibition. 
 Actively involved in designing artwork for various adverts circulated in magazine within the region
and participated in the design of SGPT’s catalogue. (sgpetroleum.com.sa).

AlKefah Gen. (Trading, Construction and Contracting) Networking Department – 2008

 Supervised construction and networking employees on site to ensure that the job is completed
safely and efficiently.
 Responsible for procurement of materials such as bags of cement, bricks and networking
equipment.
 Developed good business communication skills in the process .

Sony – 2006

 Part of the Sony marketing team at Mall of Dhahran promoting new products and technologies
including mp3 players and showing potential customers the location of the Sony store in the
mall.

Academic Credentials
 B.A by Full-Time Study with a focus on Coventry University, UK 2010 - 2011
International Business and Marketing

International Advanced Diploma in Thames Valley University, Saudi 2008 - 2010

Business Administration Arabia Campus

IT Skillset

Familiar with MS Word, MS Excel, MS PowerPoint, Outlook, Internet Browsers, Search Engines and
Business Card Scanning Databases.

Certificates and Courses

Certificates  Security Awareness

 Anxiety Model
 Preventing Fraud

Courses Attended  Defensive driving (National Safety Council UK)

 Advanced safety certificate (National Safety Council UK)

Personal Qualities

Interests Travel, sports, video games, car tuning, gadgets and reading.
Languages English (fluent), Urdu (mother tongue), Arabic (conversational)

References

References will be furnished upon request.