Professional Documents
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TRAINING EVALUATION
Name :
Organization :
Date :
B 10 5
C 10 5
D 10 5
E 10 5
F 20 10
G 20 10
H 10 5
Total 100 50
Overall Assessment Result
5) A Packing Instruction is a
(A) Level-1 Doc (B) Level-2 Doc (C) Level-3 Doc (E) Level-4 Doc
2.4 Contingency plan shall include internal and External risks related to manufacturing
2.6 Persons involved in Appearance items inspection shall be competent and qualified
2.7 Product recalls need not be taken as an input for evaluating customer satisfaction
2.9 Reaction plans are required for effort proofing device failure
2.10 Work instructions are required for only rework not for repair
Section – D: Define the following as per ISO 19011 Guideline (10x1 = 10 Marks)
Audit
Auditor
Auditee
Audit Criteria
Audit Evidence
Audit Finding
Audit Scope
Non-conformity
NC1 While u are auditing production shop, you find shafts (part nos. K1234 & L 6789) of same dia
meter – 15.0 mm and length –200mm, but of different material specifications are kept in
two separate containers in work-in-progress area. There is no identification of the components
with respect to Part No. either on the component or on the container.
NC2 During the internal audit of forge shop, the internal auditor find that the work instruction (WI
108) for Hub forging (Part No X 1286) specifies that the furnace temperature is to be
maintained at 800 10C. The auditor observed that smallest value that the temperature
indicator reads is 20C.
NC3 During the internal audit of plating shop, you observed that acid fumes are emanating from
plating tanks creating lot of discomfort for the operators. The exhaust fans provided in the
plating shop are also not working.
NC4 During internal audit of purchase department the auditor finds that purchase order
P02131/311/03 dated 5.02.03 for item gear (Part No. G 1824) was released to M/s. ABC Ltd,
Ambattur. The purchase officer could not show any evidence for evaluation of M/s. ABC Ltd.,
NC5 During internal audit of QA, it was found that fuel tank assemblies (Part No . FT 2122) are being
accepted with a deviation is 25 0.5 mm while the accepted dimension is 23.0/23.5 mm.
When the auditor asked the quality engineer, whether customer (TELCO) approval was
obtained for the deviation, the engineer replied that fuel tanks with deviation in mounting
dimension were tried out for fitment on Telco Sumo Vehicle and found to be OK and hence
there was no need for approval of the deviation from the customer.
Section-F: Prepare a process map for any TWO activities given below using SIPOC & PDCA (2x5 = 10 marks)