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Internationalization Models and Entry Strategy

Adaptation
The Case Study of H3

Catarina Fervença Rocha de Almeida

Department of Engineering and Management, Instituto Superior Técnico

Abstract

In recent years, increasing globalization and competitiveness have led companies to choose to
start activities across borders and thus manage to survive and thrive. This growing concern has
brought the challenge of internationalization to the strategy of most companies.
The issues raised about the behavior of companies when entering a foreign market, and their
entry strategy, are of utmost importance and, therefore, it was found to be relevant to
understand how they could be explained.
To this purpose, it was decided to use a methodology of case study with the brand H3. This
brand, due to its characteristics and to its desired rate of growth, needed to further develop its
internationalization process.
The analysis of the models of internationalization and entry modes, together with the business
and brand characteristics, allowed the assessment of their applicability to explain the
international behavior of the brand. The analysis was performed taking into account the
determinants of the different models and the brand.
Following this, it was proposed a model of internationalization for the brand. This model
combines different models of internationalization reviewed in the literature, adapting them to
the particular characteristics of a services company. This model is intended to guide the
company throughout the various stages of its internationalization process. The adaptation of
the entry strategy was considered taking into account the requirements of the brand and its
goals at the international level, making it possible to recommend an entry mode that will enables
the company to achieve its growth objectives.

Keywords: Internationalization; Internationalization Models; Entry Modes; International


Markets; Franchising; H3

1. Introduction The awareness of this firm strategy and the


desire to contribute in the explanation of such
Over the latest years, with the growing
phenomena, has led to the main purpose of
competitiveness and globalization, there is a
this article, i.e., the development of an
rising need for companies to expand their
internationalization model and a discussion of
business internationally, to survive and
entry mode.
prosper. This growing concern has brought
the challenge of internationalization into the To achieve this goal, a case study
day-to-day operations of most companies. methodology shall be applied in which
theoretical models and modes of entry that
have been described in the literature review

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will be presented with all their characteristics. In The Transaction Cost Approach,
The case study will follow the brand H3 that, Williamson (1979) claims that the costs
similarly to what happened with other associated to different operations are
companies due to their growth, decided to go analyzed to understand if these operations
abroad and compete in foreign countries. The should be executed internally or, on the other
goal is, based on the literature, to propose an hand, by external firms. The
internationalization model that fits the internationalization through this model is
company, and that can be used to explain its explained with the desire to reduce the
behaviors. transaction costs associated with certain
2. Literature Review activities.
2.1. Internationalization In the Resource Based-View, Barney (1991)
explains the sustainable competitive
With the existing globalization and growth, advantage of a company from the resources
one that wishes to detain some competitive it possesses. The internationalization
advantage and lead over another, cannot, in strategy of a company involves the analysis
the current century, be restricted to the of the distinctive company’s resources itself.
national market. Instead it should aim for It is considered that the company’s
ways that allow some sort of advantage superiority is achieved through the
internationally (Gamble et al. 2013). combination of resources that faster
Internationalization can be defined as the internationalization.
“adaptive process of companies’ operations Vernon (1966), in the International Product
(strategy, structure, resources,...) and Life Cycle Theory, justifies the increasing
international environments” (Welch & entry in foreign markets with the stages a
Luostarinen 1988, p.116). This adaptive product faces during his life cycle: punctual
process has to take in account the motives exportations, increasing the commitment
and barriers that a company faces in a given abroad in countries where cultural distance
market. and risk are inferior and, finally, implementing
The decision to go abroad can be based in production facilities in less developed
several reasons such as: having access to countries, to gain advantage of the labor cost
new consumers and reducing the costs reduction, when the processes are already
hence increasing competitiveness; having standardized.
access to resources and capacities only Similar to the International Product Life Cycle
available in foreign markets and to Theory, the Uppsala Internationalization
disseminate risks by associating different Model (Johanson & Wiedersheim-Paul 1975)
activities along different markets. also explains the internationalization of a
The main challenges to the company as a gradual process, in which the
internationalization of a company are company acquires knowledge and increases
associated to the lack of information, its resources commitment. The set of stages
functional aspects linked to time or staff (non-regular exports activities, exports via
shortage to deal with the process of independent representatives, the installation
internationalizing the company, marketing of a sales subsidiary and the installation of a
barriers and obstacles concerning production subsidiary) that a company goes
governmental, institutional and cultural by in its expansion process, is labeled as
aspects (Gamble et al. 2013). “establishment chain.”
2.2. Internationalization Models Johanson & Vahlne (1977), based on the
To explain the behavior of a company, previous model, proposed a dynamic model
several theoretical models were proposed, with aspects of state and aspects of change.
differing in the determinants that are The aspects of change were resources
considered to explain the actions of commitment decision and the current
companies at an international level: performance and the aspects of state were
the knowledge of the market and the foreign
The Internalization Theory (Buckley & operations and the resources commitment
Casson 1976) based its explanation on the with the foreign market (Figure 1).
internalization of operations, with the aim of
reducing transaction costs, in order to
maximize profit. Thereby, the entry into
foreign markets is elaborated with the
objective of internalizing these operations
and maximizing profit.

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considered a static model. Thereby, the
possession of a set of advantages will be
decisive in the process of internationalization
of a company. The advantages are grouped
in firm specific advantages, like the existence
of tangible and intangible resources that
make them superior to its competitors,
independently from its location, the location
advantages, which result from the market
Figure 1. The Basic Mechanism of Internationalization - imperfections, namely the role of the
State and Change Aspects (Johanson & Vahlne 1977) Government, the uncertainty and risk, the
capacity of seizing economies of scale and
After, Johanson & Vahlne (1990) claimed that externalities, the abundance of natural
the company cannot be analyzed as an resources and human resources with quality
independent factor. Having the Uppsala and reduced costs, production costs, access
Internationalization Model in mind, the to raw materials, business and cultural
authors suggest that “market knowledge, environment, absence of business barriers
market commitment, commitment decisions and the political and institutional framework.
and current activities” should not be seen in a Finally, the internalization advantages
unilateral, but instead, in a multilateral way, correspond to the capacity of internalizing its
since the company is part of a network, where activity instead of selling the rights, so that
it establishes relationships. The model goes other foreign companies are able to explore
from intra-organizational to inter- those advantages.
organizational, whereas exploring the
Although it is possible to explain the behavior
capacities and complementary
of a company through the models previously
competencies, the networks provide a joint
presented, it should be noted that the
realization of mutual benefits. Therefore, a
institutions (“cognitive, normative and
specific company is dependent from
regulative structures and activities that
resources controlled by other entities and the
provide stability and meaning to the social
access to those resources is obtained by a
behavior. [Which are] transported by diverse
determined position in the network.
supports – cultures, structures and routines –
Depending on the degree of company and operate in multiple levels of jurisdiction”
internationalization and the respective (Scott 1995, p. 33)) have influence in the
market, the Network Model (Johanson & companies’ decisions and their respective
Mattsson 1987), group companies into four behavior. Therefore, through the Institutional
different categories, “The Early Starter”, “The Theory it is possible to understand the
Late Starter”, “The Lonely International” and relationships between the organizations and
“The International among the Others” (Figure the involving environment. This theory is
2). based in three different pillars, regulative,
normative and cognitive, and, according to
Huang & Sternquist (2007), it is a
supplementary theory that is not
contradictory to the other theories presented
and, for that reason, it should be analyzed in
the context of internationalization, since the
internal and external environment influence
the decisions of a company. The same
authors claim that with the application to the
international context is possible to observe
that the pressures of the macro-environment,
whether from domestic or host country, and
the micro-environment, from the company,
influence not only the choice of foreign
Figure 2. Internationalization Process based on markets, but also the entry mode.
Network Model (Johanson & Mattsson 1987) Finally, Porter (1990) presented a theory
(Porter’s Diamond Model) about the
Opposed to the Behavioral Theories, the competitive advantages to explain the
Eclectic Theory (Dunning 1981) assumes company internationalization. The constant
that companies have access to a perfect and innovation enables a company to highlight
complete information about the market, being
itself from its competitors and providing

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competitive advantage. Porter presented a competitiveness by using its own resources,
set of four attributes, named the diamond of and the international diamond analyses the
national advantage. way a country extends its competitiveness
• Factor Conditions: labor or infrastructures; aggregating all the non domestic diamonds of
a country. These two diamonds, together,
• Demand Conditions: nature of domestic
evaluate the competitiveness of a specific
market;
country.
• Related and Support Industries: supplier
or other related industries; Verifying that the diamonds previously
• Firm’s Strategy, Structure and Rivalry: suggested emphasize the physical factors,
conditions for nation governance, in which without considering developing countries,
the companies are created, organized and where the advantage consists mostly on
managed and the nature of domestic labor factors, Cho (1994) presents the Nine
rivalry. Factors Model. In this model it is possible to
verify the existence of more factors, namely
Porter, in his diamond, also presents the role in relation to physical factors.
developed by the government and from
chance, as factors that have the capacity of Lastly, Cho et al. (2009) understood that it
influencing the four determinants. Rugman & would be beneficial to be able to explain the
Verbeke (1993) adapt the model proposed by competitive advantage of a country,
Porter, adding these two factors, with their conciliating the international diamond and the
respective influence, in the capacity of a human factors in one unique model. This last
company to gain competitive advantage and model, the Generalized Double Diamond
also claim that the diamond cannot be only Model, duplicates the model by including an
analyzed at a national level, but must present international diamond, associating it to the
a local, regional, national, foreign and global national diamond, and the Nice Factors
analysis. This way, the authors distinguish Model, with the inclusion of human factors.
endogenous and exogenous variables, being The analysis of these models, reveals the
the first ones the original attributes and the existence of determinants associated to each
latter the factors introduced (Government and model. Therefore, summarized, in the Table
chance). 1, it is possible to find the determinants of
Rugman & D’Cruz (1993), verified that it each model.
would be important to add the international 2.3. Entry Modes
context to the domestic diamond initially
After presenting the theoretical models, and
proposed. Therefore, the Double Diamond
the determinants that explain them, it
Model associates the international context to
becomes necessary to verify the existing
the domestic diamond of each country. Since
entry modes.
this diamond combines developed and less
developed economies in the same diamond, • Exports: characterized by using domestic
the analysis becomes complicated and it production in order to sell in foreign
can’t be applied to all countries. As result, it markets. There are two types of
was necessary to generalize, emerging the exportation (direct or indirect), according
Generalized Double Diamond Model, to whether the company uses or not an
suggested by Moon et al. (1998), where the intermediary distributor in the domestic
domestic diamond evaluates the way in country.
which a country increases its

Table 1. Determinants present in each Internationalization Model


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• Licensing: occurs when a company newly-created entity.” (Teece 1992 cited
establishes a contract with one or more by Klotzle 2002, p. 89).
local partners. Transferring the right to Overall Table 2 presents the different modes
use certain corporate assets (patent, of entry compared under: the risk for the
trademarks, brand’s name, technology). company, the return over its activity, the
This mode of entry occurs when a control over the business and its integration
company has the technological know how, in the company.
however does not wish to use resources
to enter into a certain foreign market. Similarly to the theoretical internationalization
• Franchising: presents similarities with models, the modes of entry also present
licensing, but is distinguished by the fact different determinants that condition
company decisions, such as (Erramilli & Rao
that it has a network structure that
1993):
demands a greater relationship between
the parties (Pedro et al. 2008). This mode • Amount of capital that the company
of entry is a rapid growth form in which the wishes to invest, both the initial amount at
franchiser provides a package of the opening and the resources
standardized products, system and commitment. The smaller the amount of
management services and the franchisee capital the company is ready to invest, the
provides its knowledge of the local greater the probability of establishing a
market, capital and management staff mode of entry with partnerships.
(Ghauri & Cateora 2010). Figure 3 shows • Inseparability of production and
the franchising method of consumption, characteristic of which
internationalization in four stages. services, promotes cultural differences
awareness, implying that the firm adapts
the business to local tendencies, which

Figure 3. Franchise System Internationalization

• Foreign Direct Investment (FDI): the may lead to higher costs and risks. In this
investment associated with this mode of manner, ‘inseparable’ services may force
entry can be taken alone by the company companies to share the responsibility of
that decides to internationalize the the business.
business or through partnerships with • The country risk and the volatility of its
other companies, sharing the costs and environment must be taken in account in
risks (Osland et al. 2001). In the first case the adoption of the entry mode, which
the company has the total responsibility must consider the sharing of risks and
over the operations, it can opt between a costs, in order to achieve a better flexibility
greenfield, in which it establishes to respond to the eventual changes in the
operations from scratch or acquire a country in question.
subsidiary overseas, already with • The size of the company can influence its
established activities. If, on the other mode of entry because the greater its size,
case, it does not wish to detain the total the easier it will be for the company to
responsibility over the business, it can succeed internationally, covering the
establish partnerships through joint costs and risks globally.
ventures or international strategic
alliances. The first involve “two or more
organizations that share a property, a
management, the risks and rewards of a

Table 2. Entry Modes' Characteristics (Kumar & Subramanian 1997)

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3. Case Study – H3 market research. Thus, based on the options,
The case study allows one to analyze the the brand makes its assessment and takes a
characteristics of the brand, its concept and decision on which market to start the activity
both national and international activities. The and on what entry mode can be better applied
main aspects will be identified and the to those markets characteristics. Until now,
brand’s international experience shall be the brand has been in Poland, Spain, Brazil
presented in order to understand its behavior and Angola.
until now. The entry into Poland was carried with a joint
3.1. H3 Characteristics – SWOT Analysis venture with a Polish and a Portuguese
company. However, the lack of existing
The H3 brand, created in 2007 in Portugal, is maturity in the fast food market, combined
a burger restaurant chain. It presents a with some errors resulting from inexperience
differentiating concept combining two in internationalization led to a lack of control
different sectors of the food industry: the fast over the restaurant. The brand concluded
food and the fast casual. This means that it that the welcoming to the gourmet burger H3
offers fast meals, at low prices, but with fresh was associated with the saturation of the
and quality ingredients. traditional offer of burgers, so that the
Having in mind the characteristics of the concept is valued, and as the McDonald's
brand, as well as its business, a SWOT also was a recent chain in Poland, there was
analysis of the brand can be made (Figure 4), no such saturation. The food court system
highlighting the internal (strengths and was not exactly the same as in Portugal.
weaknesses) and external factors Finally, different eating habits from the
(opportunities and threats), with the goal of Portuguese hindered the development of the
understanding the capacity of promoting an operation.
international business. Spain’s case was different, because, after the
experience in Poland, the
company realized it would be
necessary to join a local partner
with experience in the local
market. Thus, the entry mode was
made through a franchise from the
group VIPs. The exit decision
came from the partner, due to
some location errors, aggravated
by the Spanish financial crisis,
forcing the local partner to end the
franchising contract after two
years. Nevertheless, the main
reason was the sale of the group
VIP’s to an American investment
Figure 4. SWOT Analysis fund.
It is possible to verify that the
3.2. H3’s International Experience brand always makes international
The brand decided to initiate the process of adaptations about burgers offer, but not all
internationalization, not only because the the changes result from the desire to respond
saturation of the national market but also due to the culture and needs of consumers.
to its original plan. Given its growth and its Sometimes these changes appear because it
option to stay in the main shopping centers of is impossible to access certain ingredients.
the country, it was difficult to keep the growth Analyzing the process of internationalization
rate same as in the first years in the market. is possible to conclude that the brand
Consequently, given the interest shown by increasingly values the franchising entry
various foreign companies to franchise mode, in order to join a local company that
beyond borders, the brand decided to start its knows the market well and carries also
internationalization process. catering activities. This was also the case of
The entry mode selection and price definition Angola
are specifically made for each market, and Throughout the process, it was possible to
the decision to enter to a specific market is identify the characteristics necessary in a
based, mainly, on options presented by foreign company that could develop the H3
potential partners that provide detailed

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business in different countries. The features 4. Applicability of Internationalization
are: Models to H3
• Being a company that already is engaged The determinants that have a higher impact
in the catering business and is a reputable on the brand’s international activities are:
company, which means that it knows the distance, as in cultural distance, institutional
catering sector and that already has environment, uncertainty and risk,
relationships with suppliers and relationships with other companies and the
consumers, making it easier to operate company’s assets. Therefore, it is possible to
and to access distribution networks and conclude that no model adapts entirely to the
suppliers; brand behavior making it necessary to
• Being a company that does not want to associate different theories.
open just a single store in a given market, Studying the context and the nature of the
to take advantage of possible economies business of H3 and the determinants found to
of scale, reducing the price of burgers; be the most relevant for the company’s
• Being a company that works exclusively in business, it was found that the model of
the field of catering; internationalization should combine: the
• Presenting a team already formed and International Product Life Cycle Theory, the
dedicated to this area, to reduce the costs Institutional Theory, the Network Model, the
of creating the company and training in Eclectic Theory and Porter’s Diamond Model.
different areas of management required
It was considered that the other models did
for this type of business.
not add explaining power to the
Through the analysis of the markets where it internationalization decision of the company.
existed, or still exists, it is possible to identify As such, bearing in mind the desired
the main barriers to internationalization, such parsimony, capable of describing brand
as labor laws, the specificities of each activities in a model (Hosmer & Lemeshow
market, the procurement of suppliers abroad, 1989), it was decided not to include an
since the brand wants the meat produced in excessive number of models that could inhibit
the market where it operates, and language. the overall evaluation.
In certain markets were found local lifestyles
By utilizing the proposed model, it is possible
very different from the Portuguese, and
to recognize that a company with similar
different development levels of distribution
characteristics to H3 should, initially, analyze
chains, which made difficult carrying
the market, either by pre-existing market
operations exactly as in Portugal. Finally, the
research or, in case of insufficient research
brand found markets where the eating habits
material, create their own study that allows
forced it to adapt the menu.
for the understanding of a certain country’s
Finally, there is the need to evaluate the culture. Subsequently, the firm should
introduction of a concept with a healthier offer analyze the institutional environment and
due to market saturation with the traditional verify how the laws and rules are set, not just
fast food chains offers, such as McDonald's. in terms of labor but also regarding the food
This did not happen in the Polish market, industry sector, as in the need for licensing
which turned out to be a barrier to the the business and staff bonuses. The market
introduction of business in that country. analysis provides the means to evaluate the
The brand, which was already present in the risk of starting a business in a specific market
Euro zone and the European Union and now when it comes to cultural terms and
lies just outside Europe, realized that there institutional environment. The brand should
are differences in the negotiation process and be aware of existing supplier and distribution
these differences are more noticeable in companies to assure interactions that are
other continents. able to keep the brand’s concept. It will be
also necessary to establish connections with
Host countries have no requirements, a country’s shopping centers and understand
however the different laws and rules require the existing laws in order to install a
H3 to adapt its activities and supply to the restaurant. Finally, as the company does not
different market specificities. The restrictions wish to start a business with a FDI, of
are mainly bureaucratic and the lack of exclusive business responsibility, it will be
knowledge of these restrictions and necessary to identify the characteristics of
excessive tax rules mean that the brand is these companies and verify their assets in
required to hire lawyers and consultants, order to negotiate, bearing in mind the
leading to higher costs of the operation. qualities that the brand considers essential
for success. It is possible to conclude that

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Porter’s Diamond Model does not present potential company and also in the
itself as an isolated step but instead verification of the presence of certain
accompanies the brand’s internationalization assets considered indispensable for the
process, which allows the identification of success of the brand
competitive advantages throughout the Finally, as mentioned previously, it is possible
decision process. to simultaneously include in each stage
The company’s business model may in fact Porter’s Diamond Model, along with its
be analyzed separately. In other words, respective extensions, since it evaluates the
different stages can be established in the competitive advantages relative to the
presented model, each of which corresponds national and international value of the
to a theoretical model (Figure 5), namely: diamond with respect to each of the previous
determinants.
5. Applicability of Entry Modes to H3
Through the observation of the determinants
that affect the control that a company wants
to have on its international business,
presented in the literature review, the brand's
characteristics and previous international
experiences, it’s possible to realize which of
the entry modes is more adequate.
The brand wants a low risk on the
business, not demanding a high
resources commitment, which
could facilitate the development of
their main goal, this is, the
improvement of the brand concept
and constant innovation, combined
with the effort to standardize the
processes. Thus, the company also
doesn’t want a high level of control
over the restaurants, which could
lead to a resources commitment.
It’s possible to verify that the two entry
modes, franchising and IDE, through a joint
venture, can be adopted by the brand, since
both fit these requirements. Franchising
allows the operational responsibility to rest
with an external company and ensures the
desired quality, but at the same time, it does
not require the franchiser to commit
Figure 5. Internationalization Model
resources to operations. The H3 brand, as
• The International Product Life Cycle said before, wants the partnering companies
Theory, with an analysis of the cultural to have specific characteristics, so that both
distance and of the risk and uncertainty service quality and business success are
associated with the business in a specific assured. In case these companies don’t fully
market. have these qualities, the brand can opt for a
joint venture, which allows the entrance in a
• The Institutional Theory as it investigates
market without the investment, leaving the
the regulative, normative and cognitive
operations to the brand’s responsibility.
environment of a country, which provides
an understanding of the brand’s capability By looking to the determinants that define the
to operate in that market, considering the entry mode to be used by the company, it is
existing laws and regulations. concluded that, in most cases, franchising
• Network Model that verifies the existence would be the best option due to it’s low risk
of firms from which relationships can be characteristics, investment and resources
established in order to develop the brand commitment.
concept. With the purpose of getting how the
• The Eclectic Theory, in so far as it company’s internationalization should be, it
addresses the analysis of the assets of the could be used, as an example, the study

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proposed by McIntyre & Huszagh (1995) and the Porter’s Diamond Model, could be
(presented in the literature review), since it used to explain the brands’
represents exactly, the company’s behavior internationalization process. The proposed
so far. model is divided into stages - in which each
In order to facilitate the franchising process of one is explored through the use of a model
the brand for a particular market, it would be analysis - in order to explain in what ways H3
important for the brand to contact a company may decide about internationalization, taking
that is responsible of creating partnerships in into account its characteristics and the
the involved country, to find a master determinants it deems important at the time
franchisor. The responsibility of finding of such decision. The models’ sequence was
adequate franchisees would rest with this determined not only by the importance the
master franchisor, accordingly to the brand gives to each determinant, but also
company’s requirements. according to the weight they hold towards the
success of the business.
Despite being franchising the entry mode that
the company should adopt, due to its On the other hand, the characterization of the
characteristics and its business, that it is brand’s internationalization process leads to
possible, in certain attractive markets there better understanding of the way the risk, the
are no companies with the desired attributes. resources commitment and the capital H3
In such cases, the brand should adopt joint wishes to invest, influence the choice of the
ventures as an entry mode, since an entry mode. It was concluded that the
investment would not be necessary, and the franchising system is best suited to the
brand would only be responsible for the brand’s necessities and promotes growth at a
operation, ensuring the desired standards. desired pace, without the need to invest
capital and incur in an elevated risk,
An example of a market in which could be compared to other entry modes.
adopted a joint venture is the US market, as
due to its size it would be necessary to open Despite the fact that the market entry
a large number of restaurants in a short decisions are made taking in account the
period of time. This opening would be proposals presented, it would be fruitful to
associated with a large investment and if any conduct an analysis of markets that initially
company was interested in financing the have conditions for the development of
opening of restaurants, it would be an brands such as H3’s. As such, it would thus
opportunity to consider, even if the brand had be possible to apply the proposed model to a
to remain responsible for the operation. The specific market, with the objective of
US market is an exception, given its size and validating and understanding if it would be
characteristics, since, as previously stated, possible to apply it, without having any
the brand does not want to enter markets with market in mind.
some participation in operations. 7. References
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