Academic Inquires: Central Christian College of Kansas

MGT 368: Operations Management

Term: Summer, 2018
Time: Monday – Friday, 6 Weeks
Class Sessions per Week: 5
Class Session Length (minutes): 150
Total Contact Hours: 60

Course Description
This course provides students with the principles of operations management in
manufacturing and service industries. Through the use of case study analysis, students
will learn the systematic planning process of how inputs get turning into goods and
services. Students will be exposed to the following topics: process analysis, forecasting,
materials planning and management, quality and productivity, purchasing, inventory,
technology and project scheduling.

Learning Outcomes
Through this course, students will be able to:
1) Explain the concept and importance of operations management.
2) Describe what operations managers do.
3) Describe current challenges facing operations management.
4) Explain the concept of value and how it can be increased.
5) Describe the models of organizational performance.
6) Describe the steps involved in designing goods and services.
7) Understand supply chain management.
8) Explain the concept of capacity.
9) Understand and practice judgment in forecasting to the value chain.
10) Aggregate planning, evaluate level production and explain the concept of capacity
requirements planning.
11) Apply the four principals of lean operating systems to non-manufacturing system.
12) Know how to make time/cost trade-off decisions in management projects.

Textbook(s)
Collier, D., & Evans, J., (2008). Operations Management (4th ed.) Cengage Learning.
ISBN-13:978-1133372424 ISBN-10:1133372422

Methods of Evaluation
Evaluations
1
There are five evaluations in this course. The evaluations will cover the knowledge and
skills discussed in the course.

Pre/Post Tests
There is a pre and a post test in this course. The pre-test is scheduled for the first week of
classes. The post test is scheduled for the last week of classes. While the actual score for
both the pre and the post test do not get configured into your grade, you will earn 5
participation points for the submission of each. The pre and post tests should be taken
seriously as they provide important feedback on your learning outcomes. This information
is used to continuously improve the course.

Final Paper
Your final submission for this course will be a written paper that discusses your ideas
about Operations Management. Include a minimum of three citations. The paper will need
to reflect a cohesive use of the information from the course. Your paper should represent
an application of key applicable concepts. The final paper is worth 240 points.

Content Requirements:

Quality management refers to systematic policies, methods, and procedures used to

ensure that goods and services are produced with appropriate levels of quality to meet the
needs of customers. Many individuals have contributed to quality management thought
and applications but three have been spotlighted in our text. The contribution of these
three men has led to them being regarded as “management gurus” in the quality
revolution. As you think about your final paper, consider the following questions to help
your thinking. “What can you learn from their philosophies? What can you learn from
these three men? How can their philosophies impact your management skills?”

Our textbook referenced three specific, influential leaders in MQM (Modern Quality
Management): 1) Edwards Deming 2) Joseph Juan 3) Philip B. Crosby

In a 5-7 page paper, compare and contrast these leaders and summarize their
contributions to MQM. Which leader would be your chosen role model? Justify why you
selected this leader and explain how you could use his leadership skills in your life.
Consider the following questions as you prepare your paper:

 What are their strengths and weaknesses?

 What would it be like to walk in ________________________’s shoes?

 How would you feel if you were_____________________?

 What was ____________________trying to accomplish?

 How might this look from _______________’s perspective?

2
  How is ____________similar to/different than ___________?

Grading

Discussion 6 50 300

Application 5 50 250
Assignments

Evaluations 5 40 200

Pre-test 1 5 5

Post-test 1 5 5

Final Paper 1 240 240

Total 1000

GRADING RANGES (Assigned by Central Christian College)

A A- B+ B B- C+ C C- D+ D D- F
93+ 90-92 87-89 83-86 80-82 77-79 73-76 70-72 68-69 63-67 60-62 <60

Schedule
Week 1/2
Goods, Services, and Value Chains (Chapter 1-2)
Performance Measurement and Technology (Chapter 3, 5)
Pre-Test

Week 3
Performance Measurement and Technology (Chapter 3, 5)
Goods, Services, Process Selection and Analysis (Chapter 6-7)

Week 4
Supply Chain, Capacity, Forecasting and Demand (Chapter 9-11)
Inventories, Resource and Quality (Chapter 12, 13, 15)

Week 5/6
Lean Operating Systems (Chapter 17-18)

3
Post-Test
Recap
Final Examination

Academic Integrity
Assigned by Central Christian College
As a reflection of the Lifestyle Covenant signed by all students at Central Christian
College, it is expected that all work submitted for this course is your own. The submission
of any work, without proper citing or referencing, which is not original to you, will be
considered plagiarism. Plagiarism is dishonest and illegal. It includes, but is not limited to,
the use, by paraphrase or direct quotation, of the published or unpublished work of
another person without full and clear acknowledgment. It also includes the use of
materials prepared by another person or agency on your behalf. Plagiarized assignments
may result in one of the following punitive measures:
1. A failing grade applied to the plagiarized assignment
2. Dismissal from the course
Academic probation or dismissal
Each student is expected to be honest in his or her work. Cheating is dishonest. The term
“cheating” includes but is not limited to:
1. use of any unauthorized assistance in taking quizzes, tests, or examinations;
2. dependence upon the aid of sources beyond those authorized by the instructor in
writing papers, preparing reports, solving problems, or carrying out other
assignments; or
3. the acquisition, without permission, of tests or other academic material belonging
to a member of the College faculty or staff.
Any interaction between students in a testing situation may be interpreted as cheating.
Academic honesty is twofold on the part of the student; first, not to cheat, and second, not
to enable others to cheat. Students found cheating will immediately forfeit a passing grade
on the assignment and may face other punitive measures.
More information concerning Academic Integrity can be found in the Catalog.