SCMT 320 - Quality: A Supply Chain Perspective

Course Description:
This course will cover concepts of total quality management (TQM), just-in-time (JIT) management and lean management.
Methodologies such as Deming, Six Sigma and ISO will be covered, as well as procurement, logistics and transportation.
You will gain an appreciation of quality concepts and be able to correlate between theory and practical application. Through
a mix of theory and practical learning, you will develop an understanding of quality management from a supply chain
perspective.

3 credits

Time Guidelines:
The standard instructional time for this course is 60 hours. Continuing Education and Distance Education hours will vary.

Effective Term:
Fall 2018/2019

Prerequisite(s):

SCMT 255

Additional Requisite Information:

Required Materials:
A textbook is required for this course. Please refer to current booklist on the SAIT Bookstore website
(http://bookstore.sait.ca ).

Course Assessment:

Class activities and/or discussions 10%

Assignments 15%
Quizzes 30%
Group Project 10%
Team Presentation 5%
Final Exam 30%

Total: 100%

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Other Course Information:
School of Business Information:

1. Students may be required to submit work in this course through plagiarism detection software. When this software is
used, students are required to submit their own assignments into the software by the due date provided by your
instructor and will be able to view the comparability report.
2. Recording (audio, image, video) is permitted only for individual private study and only with instructor approval prior
to the recording being done. Any other use of recording constitutes Non-academic Misconduct and will be dealt with in
accordance with the Student Code of Conduct procedure.
3. All communications regarding and within a course shall be considered confidential and solely for the use of the
intended recipient.
4. This 3 credit course requires 135 - 180 hours of total learning effort. The total learning effort includes a combination of
class contact time and independent study. Independent study is work outside of class, for example: reading, homework
assignments, group work, practice questions and exam preparation. The table below will help you plan your weekly
learning effort required to be successful in this course.

Weekly Learning Effort - based on a 15 week schedule

Delivery
Class Contact Independent Study Total Learning Effort

Hours Hours (outside of class) (contact + independent study)

On campus daytime 4 5-8 9 - 12

On campus continuing education 3 6-9 9 - 12
Distance education N/A N/A N/A

SAIT Policies and Procedures:

For information on the SAIT Grading Scale, please visit policy AC 3.1.1 Grading Progression Procedure: http://www.sait.ca
/Documents/About SAIT/Administration/Policies and Procedures/AC.3.1.1 Grading and Progression Procedure.pdf

For information on SAIT Academic Policies, please visit: www.sait.ca/about-sait/administration/policies-and-procedures

/academic-student

Required Course Publication(s):

Foster, S. Thomas. (2017). Managing Quality Integrating the Supply Chain (6th ed.). Upper Saddle River, New Jersey:
Pearson Education. ISBN: 9780133798258.

For the textbook, Managing Quality Integrating the Supply Chain, students will use the companion website:
www.pearsonhighered.com/foster

Please refer to the learning management system (LMS) to access resources for this course.

Course Material(s):

Required calculator - Texas Instruments BA II Plus - The standard calculator for this course is the Texas Instruments
BA II Plus. This calculator is common for all financial, math and statistical related courses in the BA/ACTD/BADM/BBA
program. No other calculator will be taught or supported for this course therefore students are expected to purchase
the standard calculator. All non-standard calculators can only be used in examinations if they meet the same user

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 specifications as the standard calculator.
Bring Your Own Device - There are specific technology requirements for this course. Make sure you are aware of
these minimum requirements as you are bringing your own device (BYOD). Go to the Business Administration (BA)
program page, “Costs and Supplies” link on sait.ca for the BYOD specifications.

Course Learning Outcome(s):

1. Explain the different perspectives of quality management and how these perspectives relate to supply chain management.

Objectives:

1.1 Explore product quality.

1.2 Discuss service quality.

1.3 Discuss supply chain quality.

1.4 Discuss quality from an engineering, operations, strategic management, marketing, financial and human
resource perspective.

1.5 Explain the spheres of quality.

1.6 Illustrate how supply chain quality adds value to an organization.

2. Relate the theories and theoretical framework of quality theory to quality management.

Objectives:

2.1 Explore the leading contributors to quality theory.

2.2 Explain Deming’s 14 Points for Management.

2.3 Discuss Juran’s trilogy.

2.4 Outline the different perspectives in approaches to quality.

3. Examine global cultural influences and quality standards from a North American, Japanese, European and Chinese
supply chain perspective.

Objectives:

3.1 Describe global diversity in the supply chain.

3.2 Correlate the global perspective of supply chain quality.

3.3 Explore quality from a North American perspective.

3.4 Explore quality from a Japanese perspective.

3.5 Explore quality from a European perspective.

3.6 Explore quality from a Chinese perspective.

4. Explain the relationship and importance of quality planning for the supply chain in an organization’s strategic planning
process.

Objectives:

4.1 Explore the relationship of time, quality improvement and strategy.

4.2 Explain the correlation between leadership and quality.

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 4.3 Describe how quality and ethics are part of organizational strategy.

4.4 Explore strategic components of strategy, including cost, differentiation, order winners and core
competency.

4.5 Explore quality as a strategic process.

4.6 Discuss quality from a supply chain perspective.

5. Analyze how quality is perceived by the customer, and how it is built into every part of the design process.

Objectives:

5.1 Explain customer driven quality.

5.2 Discuss the GAPs Service Design methodology.

5.3 Explore the quality and strategic supply chain both from the customer’s and the supplier’s perspective.

5.4 Explore how customers shape the market.

5.5 Examine the types of benchmarking.

5.6 Explore benchmarking measures and processes.

5.7 Explore quality and the design process.

6. Specify how to design quality services from a supply chain perspective.

Objectives:

6.1 Characterize the differences between services and manufacturing.

6.2 Explore improving service transactions.

6.3 Discuss customer benefits package.

6.4 Examine service analysis.

6.5 Discuss quality services from a supply chain perspective.

7. Explain the importance of managing supplier quality from a supply chain perspective.

Objectives:

7.1 Discuss the value chain and value system for supply chains.

7.2 Examine supplier alliances.

7.3 Explore supplier development.

7.4 Explore supplier development programs.

7.5 Explain supply chain quality management.

8. Compare and contrast quality management tools that enable an organization to balance the needs of different functional
areas with the organization’s vision, mission and strategy.

Objectives:

8.1 Explore the seven basic tools of quality.

8.2 Discuss the seven new tools for quality improvement.

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 8.3 Construct a balanced scorecard.

8.4 Examine dashboards.

9. Apply statistical thinking as a foundation for continuous improvement.

Objectives:

9.1 Explore statistical thinking.

9.2 Discuss why statistics fail.

9.3 Explore process variation.

9.4 Examine process control charts.

9.5 Explore the five attributes for services or products.

10. Explore lean quality management tools as they pertain to management of the supply chain.

Objectives:

10.1 Define lean quality management.

10.2 Discuss Six Sigma.

10.3 Discuss the Taguchi design of experiments.

11. Interpret how organizational learning, assessment and development of employees is a key aspect of quality
management.

Objectives:

11.1 Explore employee empowerment and involvement.

11.2 Explore the different types of quality improvement teams.

11.3 Explain how to manage teams.

11.4 Discuss conflict resolution in teams.

11.5 Discuss how to diagnose and prevent quality team failure.

11.6 Explore how to manage quality projects and teams.

12. Use quality management as a foundation for continual improvement when quality management has reached maturity.

Objectives:

12.1 Explore the building blocks for system improvement.

12.2 Discuss quality audits.

12.3 Explain how to validate a quality system.

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