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Netbackup 5220 and Symantec Storage Shelf Technote - Additional Configuration and Troubleshooting Guide
Netbackup 5220 and Symantec Storage Shelf Technote - Additional Configuration and Troubleshooting Guide
Table of Contents
Table of Contents ........................................................................................................................ 1
Introduction ................................................................................................................................. 4
Switching between sysadmin and root for NetBackup PureDisk appliances ........................... 52
Problem ................................................................................................................................. 52
Environment .......................................................................................................................... 52
Solution ................................................................................................................................. 52
Switching between admin and root for NetBackup appliances ................................................ 52
Problem ................................................................................................................................. 52
Environment .......................................................................................................................... 52
Solution ................................................................................................................................. 52
Legal Notice
Storage expansion 4
Introduction
Storage expansion 5
Storage expansion
Installing the Battery Backup Unit (BBU) onto the PCIe RAID add-in card
Storage expansion 10
Storage expansion 17
Main menu...
Admin General appliance administration
Appliance Configure this host as a master or a media server appliance
Exit Logout and exit of the current CLI session
FC Fibre Channel Administration
Help Display an overview of the CLI syntax
History Display the current session's command line history
License License Administration
Main Return to the main menu
Network Network Administration
Storage Storage Configuration
Support NetBackup Support
Storage
nb-appliance.Main_Menu> Storage
Entering Storage Configuration mode...
Storage expansion 22
Support
nb-appliance.Main_Menu> support
Entering NetBackup Support mode...
elevate
vxprint
nb-appliance:/home/maintenance # vxprint
Disk group: nbuapp
TY NAME ASSOC KSTATE LENGTH PLOFFS STATE TUTIL0 PUTIL0
dg nbuapp nbuapp - - - - - -
Hardware
RAID battery discharge
Ports
Software
Accessing the root shell from the command line
maintenance
elevate
admin P@ssw0rd
Support
Software 30
Maintenance
P@ssw0rd,
elevate
Software 31
su <admin or root>
Logging into the Symantec Remote Management tool with a Web browser
http://<IPaddress>
Software 32
System Information
Launch Console
Security message
Software 33
Remote Control
Software 34
nb-appliance
admin
P@ssw0rd
nb-appliance.Main_Menu
Support
Maintenance
P@ssw0rd
nb-appliance/home/maintenance
Software 35
/opt/MegaRAID/MegaCli64 <command>
nb-appliance
admin
P@ssw0rd
3.
/opt/MegaRAID/MegaCli/MegaCli64 -AdpSetProp -CopyBackDsbl -0 -a0
/opt/MegaRAID
Slot Number: 6
Firmware state: Unconfigured(bad)
Foreign State: Foreign
PD
Connector : Port B<External><Encl Pos 1 >: Slot 1
Vendor Id : SEAGATE
Product Id : ST33000650SS
State : Unconfigured Good
Disk Type : SAS, Hard Disk Device
Capacity : 2.727 TB
Power State : Active
Capacity : 2.727 TB
Power State : Active
Operation : Rebuild
Placing existing hard disk drives into a new Symantec Storage Shelf
admin P@ssw0rd
Support
Test Hardware
maintenance
elevate
About IPsec
Share options
admin
Software 42
admin
P@ssw0rd
Show
Network > Security > Show verbose
Software 43
show (verbose)
IPsec> show
- [Error] IPsec: Host certificate is missing.
- [Error] Incomplete or No IPsec configuration on the system.
.pfx
admin
Network > Security > Export > <yes/no> /inst/client
.pfx
\\<appliance-name>\install pfx
C:\IPsec\<appliance-name>
cd /net/<appliance-name/inst/client/
pfx
/root/IPsec/<appliance-name>
Software 44
Enter
Skip Enter
Software 45
admin
P@ssw0rd
Main > Support > Maintenance
whoami
Manage > Software > Share Open
\\<appliance-name>\incoming\patches <appliance-
name>:/inst/patch/incoming
.pfx
<appliance-name.IPsec> Import > <yes/no> /inst/patch/incoming/<filename.pfx>
Slot Number: 0
Firmware state: Unconfigured(bad)
Foreign State: Foreign
Foreign Secure: Drive is not secured by a foreign lock key
Slot Number: 1
Firmware state: Online
Foreign State: None
Slot Number: 2
Firmware state: Rebuild
Foreign State: None
Firmware and foreign state examples 48
Slot Number: 0
Firmware state: Unconfigured(bad)
Foreign State: Foreign
Foreign Secure: Drive is not secured by a foreign lock key
Slot Number: 1
Firmware state: Online
Foreign State: None
Firmware and foreign state examples 49
Slot Number: 2
Firmware state: Rebuild
Foreign State: None
Slot Number: 4
Firmware state: Online
Foreign State: None
Slot Number: 5
Firmware state: Online
Foreign State: None
Slot Number: 6
Firmware state: Online
Foreign State: None
Slot Number: 7
Firmware state: Online
Foreign State: None
Slot Number: 8
Firmware state: Online
Foreign State: None
Slot Number: 9
Firmware state: Online
Foreign State: None
Slot Number: 10
Firmware state: Online
Foreign State: None
Slot Number: 11
Firmware state: Online
Foreign State: None
Slot Number: 12
Firmware state: Online
Foreign State: None
Slot Number: 13
Firmware state: Online
Foreign State: None
Slot Number: 14
Firmware state: Online
Foreign State: None
Slot Number: 15
Firmware state: Online
Foreign State: None
Slot Number: 16
Firmware state: Online
Foreign State: None
Slot Number: 17
Firmware state: Online
Foreign State: None
Slot Number: 18
Firmware state: Online
Foreign State: None
Slot Number: 19
Firmware state: Online
Foreign State: None
Slot Number: 20
Firmware state: Online
Foreign State: None
Slot Number: 21
Firmware state: Online
Foreign State: None
Slot Number: 22
Firmware state: Online
Foreign State: None
Slot Number: 23
Firmware state: Online
Foreign State: None
Firmware and foreign state examples 50
Collecting logs
Main_Menu >
Support
Logs Browse
Logs GetLevel
Logs SetLevel Option Level
Logs Share
Logs Unshare
Logs VXLogView JobID job_id
Logs VXLogView Minutes minutes_ago
Logs Upload JobID jobid case_num
Logs Upload Time start end case_num
■
Browse
Logs Browse
LOGROOT/> LOGROOT/
■ ls
■ tree
■ cd DIR DIR
cd . cd .. cd -
■ less FILE q” quit
■ exit|quit
■ help|? help ?
Firmware and foreign state examples 51
LOGROOT/> ls
■ APPLIANCE
■ GUI
■ NBU
■ OS
■ PD
■ VxVM
■ WEBSERVER
LOGROOT/
cd OS
LOGROOT/> LOGROOT/OS>/
ls less filename
Troubleshooting scenarios 52
Troubleshooting scenarios
Switching between sysadmin and root for NetBackup
PureDisk appliances
Problem
Environment
Solution
su
nbapp37.admin> su
nbapp37:~ #
# su sysadmin
Environment
Solution
Maintenance
Troubleshooting scenarios 53
elevate
:/home/maintenance # su admin
System "hangs"
Platform settings and firmware upgrade process 55
Boot options
Link to firmware:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19805&lan
g=eng&wapkw=(1.40.232+%e2%80%93+1007)
Link to firmware
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3149&DwnldI
D=19696&ProductFamily=Server+Products&ProductLine=Intel%c2%ae+RAID+
Controllers&ProductProduct=Intel%c2%ae+RAID+Controller+RS2PI008eng
1. BIOS Firmware Upgrade
Platform settings and firmware upgrade process 57
3. SROMBSASMP2 FIRMWARE UPGRADE
4. RS2PI008 FIRMWARE UPGRADE (If the appliance has a External Raid Card)
6. SYMC logo:
Documentation corrections 58
Documentation corrections
NIC1/2 port locations
References
Technical support