Usability Test Plan Example

You can learn a lot from the work of experienced usability testers, and the first time you plan a
usability test it’s best to take a look at examples of their previous work. In this template, we provide
an example of a usability test plan created by Frank Spillers, CEO of Experience Dynamics as part
of a project for SkyTeam China.

The key takeaways of this example include:

• The usability test plan starts with a brief description of the background of the test: Status,
authors, focus and other details such as actions and deadlines.

• The objectives and test tasks are placed on separate lines to ensure they are clearly defined.
There are extra columns for comments and anything else required for the task.

• The objectives are relatively abstract e.g. “test SkyTips section of website” and these get turned
into concrete, user-centered test tasks that clearly relate to their objective e.g. “You will have 4
hours at San Francisco airport. What is there to do in the airport?”

• There is space at the end of the plan to add any other questions they would like to ask users.
These will typically be questions that sit outside of the test itself, like “How often do you fly” or
“Do you have any experience with SkyTeam China?”

[Continued on next page]

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SkyTeam China Usability Test Plan
Status: DRAFT
Action required: Review
Date action due: 8 Jan Shanghai Time
Task Objectives
1 Testing Section(s):
• Lounge Finder
Found in:
Flights and Destinations
Airports and Services (Lounge
Finder)
2 Testing Section(s):
• SkyTips
Found in:
Airports and Services (Sky Tips)
LabBrand - SkyTeam Usability Testing
Document authors:
Frank Spillers, Brett Ao
Focus: http://www.skyteam.com/zh/
Test details: 60min each user online
Test tasks Comments Needed
For upcoming travel to the United
States, you want to make sure the
airports you will visit have SkyTeam
lounges.
According to the website, is there a
SkyTeam lounge in San Francisco?
How about Vancouver BC Canada?
Do the lounges have wireless Internet
wifi?
You will have 4 hours at San Francisco
airport. What is there to do in the
airport? You heard there is a museum-
is it free of charge?
© Copyright Frank Spillers, www.ExperienceDynamics.com
 Task Objectives
3 Testing Section(s):
• Global Meetings (for organiz-
ers of events, travel agents –
subgroup 3 organizer)
Found in:
For Your Business (Global
Meetings)
4 Testing Section(s):
• Round the World booking tool
Found in:
Home> Global Travel Planning
Flights and Destinations section
LabBrand - SkyTeam Usability Testing
Test tasks Comments Needed
To arrange a meeting, what does the QUESTION- DO WE WANT
SkyTeam offer:? USERS TO REGISTER FOR
AN ACCOUNT OR LOGIN??
Can you register your event?
You want to see if SkyTeam allows for NOTE button link is
discounts if you book with them. broken:
What does the website offer for help- http://roundthe-
ing with reservations? world.skyteam.com/B2C/-
Consumer-
Tool/zh/Home/Wel-
comePage
© Copyright Frank Spillers, www.ExperienceDynamics.com
 Task Objectives
5 Testing Section(s):
• Information in general (for
people interested, media –
subgroup 4 information
seeker)
Found in:
Flights and Destinations
6 Testing Section(s):
• Information in general (for
people interested, media –
subgroup 4 information
seeker)
Found in:
Home page social media area
(lower right)
7 Testing Section(s):
• Find Flights, Flight Status
Found in:
Airports and Services > Services
> Find Flights (or from home left
infographic= 1052 A destination
for exploration) or top left home
Find Flights.
LabBrand - SkyTeam Usability Testing
Test tasks Comments Needed
What are the benefits of using the
SkyTeam network?
Does SkyTeam have a mobile app?
You want to check the SkyTeam Face-
book page to see what they are
saying. How about SkyTeam Weibo?
What stories are they sharing?
You would like to see if flights are Does flight status exist?
available for a business trip next week.
Leaving Shanghai and arriving in New
York City. What flights does the
SkyTeam website offer?
What is the status of a flight arriving
FROM Los Angeles to Shanghai?
© Copyright Frank Spillers, www.ExperienceDynamics.com
Other questions for users: (Client / LabBrand to list)

LabBrand - SkyTeam Usability Testing

© Copyright Frank Spillers, www.ExperienceDynamics.com

Learn more about how to use
this template
Methods of using this template are taught in our online course Conducting Usability Testing. Make
full use of this template and learn more about AR and VR by signing up for it today.

Conducting Usability Testing

Intermediate course
Do you know if your website or app is being used effectively? Are your users/customers completely
satisfied with the experience? What is the key feature that makes them come back? You’ll learn
methods by which to answer such questions, and with confidence, too—through our course
Conducting Usability Testing. Great usability is one of the key factors in keeping your users
engaged and satisfied with your website or app. This course is built on evidence-based approaches,
as well as solid evidence, distilled from decades of research and practice. Learn from the CEO of
ExperienceDynamics.com, Frank Spillers, who is a distinguished speaker, author, and internationally
respected Senior Usability practitioner.

Learn more about this course

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Creative Commons BY-SA license: You are free to edit and redistribute this template, even for commercial use, as long as you give credit to the Interaction Design Foundation. Also, if you remix,
transform, or build upon this template, you must distribute it under the same CC BY-SA license.