INTRODUCTION


 Zoho is a division of Zoho Corporation and that is based in China, USA
and Japan.
 It’s main aim is to provide business solutions in several categories that
help businesses make right decisions efficiently.
 To date, the company has over 25 online applications that range from
CRM, Mail, Office Suite, Project Management, Invoicing, Web
Conferencing, Surveys among others.
 The company has won several awards including Product of the Year and
one of its products was recognised among the 25 Most Innovative
Products and also Best Enterprise Start-up.
 The company has more than 8 million online users.
 Business Collaboration

 Zoho offers solutions for companies to connect with each other using
computers that are located remotely.
 With Zoho assistance, consumers can work collaboratively online
anywhere in the globe without necessarily needing to be physically
located together.
 The importance of this is seen in the time it saves where workers work
together and achieve more without worrying to travel or security of
their information.
 Customers are required to sign in to register to use the services.
 Software development

 In this, the company offers solutions to businesses that develop
customised software for their various projects. Its products include
fixing bugs and optimising the software such that it is used flawlessly.
 The products for this service is the Zoho Bug Tracker.
 Contact Management

 This is a service that is aimed at assisting business users collect and
access business contacts easily and accurately.
 Users can access and plan meetings together using the database of
contacts.
 Users can also assign and prioritise tasks in what is to be done when
and follow them up to ensure they are performed optimally.
 These tasks can be accessed on mobile platforms and this includes
emails, addresses, notes and other important information.
Customer Relationship Management

 This solution helps in assisting in automation of usual business
activities of a typical business.
 This helps in tracking business services for their customers by collecting
data from customers and using them to generate useful information for
its advantage.
 It is easier to connect with the customers and ensuring their satisfaction.
 Also, it helps on tracking sales for a business.
 Email Services

 This is an alternative to Microsoft 365 and Google Apps.
 These services are aimed at offering small businesses with free email
solutions that are ad free for up to 5 users.
 One of the features of Zoho Mail that makes it to stand out is that of
integrating with Dropbox that make s it easier to store large files.
 It also offers free email hosting services for up to 20 free users.
 Also offered is Zoho Docs which offers free service of opening
documents for free.
 Books

 The aim of this service at providing specialised accounting and finance
management that most businesses need to run effectively.
 These services can help a business to track and measure their
performance against their goals set goals.
 Several features are made easy so that basic needs of small businesses
are met.
 Promotions and campaigns

 New products and services by companies need to reach customers for
them to generate desired objectives.
 Campaigns are done using emails and CRM technologies using
customisable templates
 Also, social media platforms are used where web of users is targeted
and messages sent.
 Invoicing services

 This is an innovation by the company that helps businesses to generate
invoices and sending them for payment
 All customers are tracked and sent invoices automatically so that there
is never any missed payment.
 App Development

 Businesses need apps that they use to reach their customers easily
 Zoho offers an interface where businesses drag –n-drop information,
they do not need to know coding and programming procedures
 Apps can aid businesses in data collection and also reaching customers
easily
 Welcome to ZAPP - Zoho Alliance
Partner Program

 To improve the services that the company offers to its customers, the
company seeks to partner with several people where they assist the
company to develop and implement some of the services.
 These people range from a number of developers, resellers to strategic
technology partners that help them to add value to their customers.
 By working collaboratively, the company offers several services that are
aimed at satisfying customers.
 References

 http://www.zoho.com- Retrieved- December 2, 2013