Case Analysis: When Consultants and clients clash

The case manages the experience of Susan Barlow, a Statler bunch specialist taking a shot at the
Kellogg and Meyer – Champion protections merger. She is helped by Jim Roussos, an advisor. Barlow
was in as a trade for a senior advisor who resigned out of nowhere because of personal reasons. She
was chosen because of her involvement with the protections business.

Barlow was excited about the commitment as Statler bunch is focusing on the securities and
protections business as a vehicle of development. In any case, her underlying eagerness gradually
blurs away as the commitment bit by bit turns out to be more terrible to such a degree, that
Barlow laments being associated with it.

For this situation, neither the expert nor the customer is content with the commitment. The
principle explanation behind the severe commitment is that the experts are gotten between the
two socially various associations. Independent of the office/work, the two organizations'
representatives and chiefs vary significantly in their perspectives. The specialists seem, by all
accounts, to be gotten between the force battle between the 2 organizations.

Another purpose behind the disappointment of this commitment is that the individual who should
drive the commitment from the customer's side, Royce Kellogg, is incredibly miserable that Statler
had offloaded the merger work to unpracticed specialists. Kellogg had believed that the
accomplished experts who were there during the primer gathering would be the ones who might
convey forward with the commitment. The second he understood that the 2 senior individuals from
Statler Group were there just to sell the business.

One more explanation behind the disappointment is the absence of experience of Barlow and
Roussos. In spite of the fact that Barlow had 6 years' understanding, this was only her first
commitment managing mergers. Roussos was having only 2 years of experience. Thus, the two of
them came up short on the experience of managing such incredibly confused circumstances.

So as to push ahead with the commitment, it would be fundamental for the advisors to assemble
the customer for a conference with George Gray, the person who was associated with starting the
commitment. This is required on the grounds that nor are Kellogg and his representatives willing to
co-work with Barlow and Roussos, nor are Barlow and Roussos finding the circumstance agreeable
enough to work in.