LOCAL GOVERNMENT UNIT OF

SAN DIONISIO

CITIZEN’S CHARTER
2020
 AGENCY PROFILE
I. Vision:

“SAN DIONISIO, the seaweed and eco-tourism capital of Iloilo sustained by a progressive
economy in a well-conserved and resilient environment, nurtured by God-fearing and
empowered citizens, governed by able and transparent leaders.”

II. Mission:

To promote the general welfare of the people through holistic development strategies and
local government unit dynamism and commitment adhering to effective, transparent,
gender responsive, environment–friendly and participatory governance.

III. Service Pledge:

We, the official and employees of the Local Government Unit of San Dionisio, commit to:
1. Serve you from Monday to Friday, 8:00 a.m. to 5:00 p.m.;
2. Attend to you as you enter the premises of the Municipal Building;
3. Assure you that you will be served by authorized personnel with proper
identification;
4. Gives utmost attention to your needs and request promptly;
5. Serve you with courtesy and integrity;
6. Respond to your complaint about our services soonest or within the day through our
complaint and assistance desk;
7. Provide courtesy lane to those with special needs such as differently-able, pregnant
women, and senior citizens;
8. Deliver quality public service as promised in this Citizen Charter.

All these we pledge, because you deserve no less.

2
 LIST OF SERVICES
Page

AGENCY PROFILE 2
LIST OF SERVICES 3
OFFICE OF THE MUNICIPAL MAYOR 4
 MAYOR’S CLEARANCE 5
 MAYOR’S PERMIT 6
MUNCIPAL AGRICULTURE OFFICE 7
 AVAILMENT OF HIGH QUALITY SEEDS 8
 CROP INSURANCE 9
MUNICIPAL ASSESSOR’S OFFICE 10
 CERTIFIED TRUE COPY OF TAX DECLARATION
11
AND CERTIFICATIONS
MUNICIPAL ENGINERRING OFFICE 12
 ISSSUANCE OF BUILDING PERMIT 13
 ISSUANCE OF OCCUPANCY PERMIT 15
MUNICIPAL CIVIL REGISTRAR’S OFFICE 16
 TRUE COPY OF CIVIL REGISTRY DOCUMENTS 17
 REGISTRATION OF CERTIFICATE OF LIVE BIRTH 18
 REGISTRATIONOF DEATH CERTIFICATE 19
 ISSUANCE OF MARRIAGE LICENSE 20
MUNICIPAL HEALTH OFFICE 21
 MEDICAL CONSULTATION 22
 SANITARY PERMIT 23
 HEALTH CARD 24
MUNICIPAL SOCIAL WELFARE & DEVELOPMENT
25
OFFICE
 FINANCIAL ASSISTANCE 26
 SENIOR CITIZEN’S ID & BOOKLET 27
 PERSON WITH DISABILITY ID & BOOKLET 28
 SOLO PARENT ID 29
MUNICIPAL TREASURER’S OFFICE 30
 REGISTRATION OF NEW BUSINESS 31
 REAL PROPERTY TAX PAYMENT 32
 REAL PROPERTY TAX CLEARANCE 33
 COMMUNITY TAX CERTIFICATE 34
 WATERBILL PAYMENT 35

3
 OFFICE OF THE
MUNICIPAL MAYOR

4
1. MAYOR’S CLEARANCE
ISSUANCE OF MAYOR’S CLEARANCE

Office or Division: OFFICE OF THE MUNICIPAL MAYOR

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: THE PUBLIC
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Barangay Clearance Barangay where the client resides
2.Police Clearance Police Station
3.Valid ID

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Check and verifies

Client submit all
the authenticity of 5 minutes
requirements
the documents

The staff will

advise the client
Client shall pay the
to pay the Mayor’s
Mayor’s Clearance at
Clearance Fee.
the Municipal
And after payment
Treasurer’s Office
the staff will Php. 50.00 3 minutes
and present to the
prepare the
assigned staff at the
Mayor’s
Mayor’s Office the
Clearance and
Official Receipt
copy the Official
Receipt number
Mayor’s Office Staff

The staff will ask

Clients shall review
the client to check
the content of
the copy the
clearance to avoid 5 minutes
Mayor’s
clerical/typographical
Clearance for
errors
correction

The staff will let

The client receives the client sign the
the Mayor’s logbook and let
5 minutes
Clearance with him/her received
municipal seal the asked
document

5
2. MAYOR’S PERMIT
ISSUANCE OF MAYOR’S PERMIT

Office or Division: OFFICE OF THE MUNICIPAL MAYOR

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: THE PUBLIC
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request Barangay where the client resides
*For benefit dance the client will request Police Station
the concurrence of the Chief of Police

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Client shall present
the letter request Check and verifies
stating the activity, the authenticity of 5 minutes
purpose, inclusive the documents
date and venue

The staff will

advise the client
Client shall pay the As per
to pay the Mayor’s
Mayor’s Permit at the Municipal
Permit Fee. And
Municipal Treasurer’s Ordinance
after payment the
Office and present to 26-05 3 minutes
staff will prepare
the assigned staff at series of
the Mayor’s
the Mayor’s Office the 2005 as
Clearance and
Official Receipt amended
copy the Official
Receipt number
Mayor’s Office Staff

For benefit dance the

In form the client
client will request the
the concurrence 5 minutes
concurrence of the
of the COP
Chief of Police

The staff will let

the client sign the
The client receives
logbook and let
the Mayor’s Permit 5 minutes
him/her received
with municipal seal
the asked
document

6
MUNICIPAL AGRICULTURE
OFFICE

7
1. AVAILMENT OF HIGH QUALITY SEED
FREE CERTIFIED RICE, CORN & VEGETABLE SEED TO REGISTERED FARMERS
OF THE MUNICIPALITY OF SAN DIONISIO

Office or Division: MUNICIPAL AGRICULTURE OFFICE

Classification: COMPLEX
Type of Transaction: G2C, G2G
San Dionisio Rice, Corn & Vegetable Farmers Registered under the
Who may avail:
Registry System on Basic Sector in Agriculture (RSBSA)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Must be a registered farmer under RSBSA Municipal Agriculture Office

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Check if the client

Inquire at any
is a registered None 3 minutes
personnel present
farmer

Assist the
Fill up the required registered farmer
5 minutes Municipal
form in filing and
signing the forms Agriculture Office
Staff

The Municipal
5 minutes
Claim Agriculture staff
(Depend in
Rice/Corn/Vegetable will facilitate the
the Location
Seed release of the
of Seeds)
seeds

8
2. CROP INSURANCE
RICE, CORN, LIVESTOCK, HIGH VALUE CROPS AND FISHPOND

Office or Division: MUNICIPAL AGRICULTURE OFFICE

Classification: SIMPLE
Type of Transaction: G2C
San Dionisio Farmers Registered under the Registry System on Basic
Who may avail:
Sector in Agriculture (RSBSA)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Must be a registered farmer under
RSBSA
2.Must have a standing crop to be insured
(for crop)
Municipal Agriculture Office
3. Must have at least 1 head and
maximum of 10 heads for livestock
4. For High value crops inform the office
for inspection
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Check if the client

Inquire at any
is a registered None 3 minutes
personnel present
farmer

Assist the
Fill up the required registered farmer
5 minutes Municipal
form in filing and
signing the forms Agriculture Office
Staff

The Municipal
Agriculture staff
Claim photocopy of
will facilitate the
the filled-up forms for 5 minutes
release of the
future claims
copy of
Application Form

9
MUNICIPAL ASSESOR’S
OFFICE

10
1. CERTIFIED TRUE COPY OF TAX DECLARATIONS AND CERTIFICATION
THE CERTIFIED TRUE COPY OF TAX DECLARATIONS AND CERTIFICATIONS ARE
DOCUMENTS SHOWING ASSESSMENT RECORDS OF REAL PROPERTY/IES (LAND,
BUILDING, MACHINERIES, ETC.)

Office or Division: MUNICIPAL ASSESSOR’S OFFICE

Classification: SIMPLE
Type of Transaction: G2C
OWNER/S, ADMINISTRATOR/S, AUTHORIZED REPRESENTATIVE
Who may avail:
AND OR ANY INTERESTED PARTY
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. LAND TAX CLEARANCE Municipal Treasurer’s Office

2. OFFICIAL RECEIPT

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Receive and
Submit required checks the
requirements for Municipal
documents and
completeness 5 minutes Assessor’s Office
secure order of
Staff
payment Start processing
the request
Land Tax Municipal
Pay the required fees Clearance 30 minutes Treasurer’s Office
(Php. 50.00) Staff
at the Municipal
Issue official Certified True
Treasurer’s Office Copy of Tax
receipt Municipal
Showing the order of Declaration/
Certification 35 minutes Assessor’s Office
payment
(Php. 50.00) Staff
per copy

Return to Assessor’s Check the Official

5 minutes
Office for processing Receipt
Municipal
and Printing of Print of Certified
Assessor’s Office
Certified True Copy of True Copy of Tax
5 minutes Staff
Tax Declaration/ Declaration/
Certification Certification
Assist the Client in
filling up of Log
Book and release
Client Sign in the Log Client Sign in the
Certified True 5 minutes
Book for releasing Log Book
Copy of Tax
Declaration/
Certification

11
MUNICIPAL ENGINEERING
OFFICE

12
1. ISSUANCE OF BUILDING PERMIT
APPROVAL AND ISSUANCE OF BUILDING PERMIT

Office or Division: MUNICIPAL ENGINEERING OFFICE

Classification: SIMPLE, COMPLEX, HIGHLY TECHNICAL
Type of Transaction: G2C,G2B, G2G
ALL APPLICANTS WITH COMPLETE DOCUMENT
Who may avail:
REQUIREMENTS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. LOCATION CLEARANCE MUNICIPAL PLANNING OFFICE

2. In case the applicant is the REGISTERED lot owner LOT OWNER
a. Four (4) copies of tax declaration MUNICIPAL ASSESSOR’S OFFICE
b. Four (4) copies of certified true copy of transfer of
title
c. Current Real Property Tax Receipt
3. In case the Applicant is NOT the REGISTERED lot LOT OWNER
owner
a. Duty Notarized Copy of the Contract Lease or,
b. Duty Notarized Copy of the Deed of Absolute Sale
c. Duty Notarized Copy of the Contract of Sale
4. Four (4) copies of Lot Plan GEODETIC ENGINEER
5. Photocopy of PRC Identification Card and PTR of ENGINEER SIGNING THE PLAN
Signing Engineer (updated)
6. Special Power of Attorney- For Representative of LOT OWNER
owner
7. Seven (7) set of Detailed Plan, Cost Estimates, and ENGINEER SIGNING THE PLAN
construction Specifications prepared and sealed by:
a. Duly Licensed Civil Engineer or Architect in case of
structural and Architectural Plan
b. Duly Licensed Sanitary Engineer or Master Plumber
in case of Sanitary or Plumbing Installations
c. Duly Licensed Professional Electrical Engineer in
case of Electrical Plans
d. Duly Licensed Mechanical Engineer in case of
Mechanical Plans
e. Registered Electronics Engineer for Electronic
documents
f. Registered Engineer concerned for other
professional disciplines
8. Application Form for Building Permit MUNICIPAL ENGINEERING OFFICE
9. Clearances from other Government Agencies (if FROM NATIONAL, REGIONAL, PROVINCIAL OFFICE
applicable) CONCERN DENR OR WWW.EMB.GOV.PH
a. Certificate of Non-Coverage (CNC) or
Environmental Compliance Certificate (ECC) from
DENR (if Environmental Projects)

FOR COMMERCIAL AND INDUSTRIAL BUILDING

b. Department of Energy (DOE) If ever theirs a requirement requested ny the said office get the
c. SB Resolution Documents requested in the respective agencies
d. Barangay Clearance (Authority to Construct)
e. Department of Labor & Employment
f. Department of Public Works & Highways (DPWH)
g. Department of Tourism (DOT)
h. Department of Transportation & Railways (DOTR)
i. Department of Interior & Local Government (DILG)
j. Department of Education (DepED)
k. Department of Health (DOH)
l. Philippine Volcanology and Seismology (PHILVOCS)
m. Department of Agrarian Reform (DAR)
n. NWRB
o. National Housing Authority
p. NCWDP

13
 CLIENT STEPS
Applicant submit complete
documentary requirements to
the Office of the Municipal
Engineer (Building Official)
Clients submit one (1) set of
Plan & Specifications to the
Bureau of Fire & Protection
(BFP)
Client Proceeds to the
Municipal Treasurer’s Office
for the payment of the
assessed fee and the Client
waits for the release of
Building Permit
AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
Municipal Engineering Fees Varies from Based on ARTA,
Staff & Building Official the schedule of from the submission
check and evaluate the fees of the of complete Municipal Engineer &
Revised National
completeness of documents to Staff
Building Code of releasing of various
submitted documents by the Philippines:
the client/applicant permits, the Building
Official is mandated
1. Line & Grade to release for
Fee approval within 15
Municipal Engineering 2. Zoning Fee days maximum
Staff will then prepare 3. Building period. ( The time
the endorsement form to Permit may varies upon the
4. Electrical availability or
the Bureau of Fire &
Permit Fee Circumstances of
Protection together with 5. Sanitary/ Municipal Engineer &
one (1) set of Plans & the Building Official)
Plumbing Fee Staff
Specifications duly 6. Mechanical
signed by the Municipal Permit Fee
Engineer (Building 7. Other
Official) for endorsement Required
Legal
Regulatory
The BFP shall act within Fees under
five (5) calendar days for National
Building Code
the Approval/
Disapproval of the said
endorsement for the
Compliance of Fire
Code Requirements, if
within 5 calendar days
Bureau of Fire &
no approval of reply Protection
from the BFP, the
Municipal Engineer is
obliged to approves the
applications as
mandated in the
National Building Code
Approved Copies of
Building, Electrical,
Sanitary and other
necessary permits will
then be released to the
client after signing in the
log book for
acknowledgement.
Municipal Engineer &
Staff
The Municipal Engineer
(Building Official) will Municipal Treasurer’s
then notify the BFP by Office Staff
endorsing a letter
“Building Issued Form”
that the Building Permit
of the applicant has
been approved for them
to monitor the Fire Code
Requirement during
construction is in
progress.
14
2. ISSUANCE OF OCCUPANCY PERMIT
APPROVAL CERTIFICATION OF OCCUPANCY PERMIT

Office or Division: MUNICIPAL ENGINEERING OFFICE

Classification: SIMPLE, COMPLEX, HIGHLY TECHNICAL
Type of Transaction: G2C,G2B, G2G
ALL APPLICANTS WITH COMPLETE DOCUMENT
Who may avail:
REQUIREMENTS AND WITH AAPROVED BUILDING PERMIT
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Certificate of Completion together with five (5) sets ENGINEER SIGNING THE PLAN
-Log Book and Building Inspection sheet duly
Accomplished by the Contractor and sealed
2. Pass built Plan & Specification jointly signed and
sealed by the designing Architect or Civil Engineer in
charge of the construction and signed by the
contractor (if construction in under contractor) and
confirmed by the owner
- Plans & Specification shall reflect all changes.
Modification and altercation made on the originally
approved plans and specification which are the basis
of the issuance of the original Building Permit.
3. Pictures (4R) of completed projects (front, left, right, APPLICANT
rear)
4. Fire Safety Inspection Certificate from the BFP ( after Bureau of Fire & Protection
notification of building official BFP to conduct final
Inspection
5. Updated Tax Receipt of Lot
6. Letter of Request for Occupancy

CLIENT STEPS
AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
Municipal Engineering Fees Varies from Based on ARTA,
Applicant submit complete Staff & Building Official the schedule of from the submission
documentary requirements to check and evaluate the fees of the of complete Municipal Engineer &
Revised National
the Office of the Municipal completeness of documents to Staff
Building Code of releasing of various
Engineer (Building Official) submitted documents by the Philippines
the client/applicant permits, the Building
Official is mandated
to release for
approval within 15
Client Proceeds to the Municipal Engineering days maximum
Municipal Treasurer’s Office Staff will conduct final period. ( The time
for the payment of the evaluation and may varies upon the Municipal Engineer &
assessed fee and the Client assessment of fees for availability or Staff
waits for the release of payment Circumstances of
Certification of Occupancy the Building Official)

The Municipal
Treasurer’s Office will Municipal Treasurer’s
receive the payment and Office Staff
Release Official Receipt

15
 MUNICIPAL CIVIL
REGISTRAR’S OFFICE

16
1. TRUE COPY OF CIVIL REGISTRY DOCUMENTS
ISSUANCE OF CERTIFIED TRUE COPY OF CIVIL REGISTRY DOCUMENTS
(CERTIFICATE OF LIVE BIRTH, MARRIAGE CONTRACT AND DEATH CERTIFICATE)

Office or Division: OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: THE PUBLIC
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For owner of Document:
-Valid Identification(ID) Card

If not the Owner:

-Authorization Letter from the
Document Owner
-Valid (ID) Card Authorized Person
-Valid (ID) Card Document Owner
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
MCR staff has to
Client request verify query thru CRIS
Certified True Copy of Database if the
the Document requested document 3 minutes
is available in the Municipal Civil
office or has been
registered Registrar’s Office
Staff
If there is an existing
record the MCR Staff
will prepare the said
10 minutes
document

The client will be

asked to pay to the
Treasurer’s Office and Php. 50.00 Municipal
5 minutes
get an Official Receipt per copy Treasurer’s Office
for the Certified True
Copy of Document

The MCR Staff

The client gives the receives the Official Municipal Civil
Official Receipt to the Receipt and attached 3 minutes Registrar’s Office
MCR Staff to the Document Staff
requested

The MCR Staff bring

the document to the Municipal Civil
Municipal Civil
3 minutes
Registrar
Registrar for signature

The MCR Staff let the

The client received client sign the log Municipal Civil
the requested book before releasing 3 minutes Registrar’s Office
document the requested Staff
document

17
2. REGISTRATION OF CERTIFICATE OF LIVE BIRTH
ISSUANCE OF THE REGISTRATION OF LIVE BIRTH (NEW BORN AND DELAYED REGISTRATION)
Office or Division: OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
Classification: SIMPLE
Type of Transaction: G2C
Who may avail: PERSONS WHO HAVE BEEN BORN IN THE MUNCIPALITY
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Community Tax Certificate MUNICIPAL TREASURER’S OFFICE
2. Marriage Contract (If Parents not MUNICIPAL CIVIL REGISTRAR’S OFFICE
Married: Affidavit to Use the Surname of
the Father (AUSF))
For Delayed Registration:
-Negative Certification of Birth from PHILIPPINE STATISTICS AUTHORITY
PSA
-2 VALID ID’s (Proof of Date of Birth)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
MCR staff interviews
client and reviews
Client submit required Requirement and 10 minutes
documents and prepare the Certificate of
Accomplish Live Birth
Information Sheet If parents are not Municipal Civil
Married the MCR staff
will prepare the Affidavit
Registrar’s Office
to Use the Surname of Staff
the Father (AUSF) to be 10 minutes
signed by the mother
and Admission of
Paternity to be signed by
the father
MCR Staff then advise
the client to have the
Certificate of Live Birth MHO/NURSE/
signed by the Municipal MIDWIFE
Health Officer/ Nurse/
Midwife
Php. 10.00
miscellaneous
for new born
The client will be asked
to pay to the Treasurer’s Php. 100.00 for
the 1st year +
Municipal
Office and get an Official
Receipt for the Php 10.00 per 5 minutes Treasurer’s Office
succeeding year
Registration of Staff
miscellaneous
Certificate of Live Birth for delayed
registration
(As per Mun.
Ordinace 26-05)

The client gives the The MCR Staff receives Municipal Civil
the Official Receipt and
Official Receipt to the attached to the 3 minutes Registrar’s Office
MCR Staff Certificate of Live Birth Staff
The MCR Staff bring 3 minutes
the document to the If Delayed Municipal Civil
registration
Municipal Civil (10 days posting Registrar
Registrar for signature period)
The MCR Staff let the
The client received client sign the log book Municipal Civil
the requested before releasing the 3 minutes Registrar’s Office
document copy of the Certificate of Staff
Live Birth

18
3. REGISTRATION OF DEATH CERTIFICATE
ISSUANCE OF THE REGISTRATION OF DEATH CERTIFICATE

Office or Division: OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: THE PUBLIC
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Community Tax Certificate MUNICIPAL TREASURER’S OFFICE

2. Barangay Certification stating a person BARANGAY WHERE THE PERSON DIED
died in the said barangay
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
MCR staff interviews
Client submit required client and reviews
documents and Requirement and 5 minutes
prepare the Death
Accomplish
Certificates
Information Sheet Municipal Civil
MCR Staff then Registrar’s Office
advise the client to Depends on Staff
have the Death
the availability
Certificate signed by
the Municipal Health of the MHO
Officer and Licensed and Embalmer
Embalmer

The client will be

asked to pay to the Municipal
Treasurer’s Office and Php. 50.00
get an Official Receipt
5 minutes Treasurer’s Office
for the Death Staff
Certificate

The MCR Staff

The client gives the receives the Official Municipal Civil
Official Receipt to the Receipt and attached 3 minutes Registrar’s Office
MCR Staff to the Death Staff
Certificate

The MCR Staff bring

the document to the Municipal Civil
Municipal Civil
3 minutes
Registrar
Registrar for signature

The MCR Staff let the

The client received client sign the log Municipal Civil
the copy of Death book before releasing 3 minutes Registrar’s Office
Certificate the copy of the Death Staff
Certificate

19
4. ISSUANCE OF MARRIAGE LICENSE
ISSUANCE OF THE APPLICATION OF MARRIAGE LICENSE
Office or Division: OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
Classification: SIMPLE
Type of Transaction: G2C
CONTRACTING PARTIES WHO BOTHE/EITHER RESIDES IN THE
Who may avail:
MUNICIPALITY
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Pre-marital Counseling Certificate MSWD/PopCom/ Family Planning Personnel
2. Birth Certificate of contracting parties MUNICIPAL CIVIL REGISTRAR
3. Parental Consent (18-20 of age)
4. Parental Advise ( 21-40 of age)
5. Certificate of No Marriage (CENOMAR) PHILIPPINES STATISTICS AUTHORITY
6. Legal Capacity to contract marriage EMBASSY
(Foreigner)
7. Personal Appearance of both Contracting
Parties
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Client submit required MCR staff interviews Municipal Civil

documents and client and reviews 5 minutes Registrar’s Office
Requirement Staff
provide the necessary
information needed &
Php. 52.00
both sign the Marriage
The client will be
application form asked to pay to the License Municipal
Treasurer’s Office and
get an Official Receipt Php. 200.00 5 minutes Treasurer’s Office
for the Application of Application Staff
Marriage License for Marriage

The client submits the The MCR Staff Municipal Civil

Official Receipt to the informs the client the
date of release of the
3 minutes Registrar’s Office
MCR Staff for the 10
Marriage License Staff
day posting Period
The MCR Staff bring
the document to the Municipal Civil
Municipal Civil
3 minutes
Registrar
Registrar for signature

The MCR Staff let the Municipal Civil

The client claims the client sign the log
book before releasing
3 minutes Registrar’s Office
Marriage License
the Marriage License Staff

20
MUNICIPAL HEALTH OFFICE

21
1. MEDICAL CONSULTATION
DAILY CONSULTATION OF PERSONS WHO SEEK MEDICAL SERVICES

Office or Division: MUNICIPAL HEALTH OFFICE

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: THE PUBLIC
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Valid ID
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Staff interviews None

Register at the front
patient/clients for 3 minutes
desk
consultation
Municipal Health
Office Staff
Wait for the name to
be called and be Staff will take
5 minutes
ready for vital signs clients Vital Sign
taking

Clients Submit vital MHO will assess,

signs for consultation diagnose and 10 minutes
to the MHO treat the client

MHO give
Municipal Health
prescription,
The client receive Officer
available
medical prescription
medications,
and advise when to 5 minutes
health education
comeback for follow
and advise for
up check-up
follow-up check-
up if necessary

22
2. SANITARY PERMIT
ISSUANCE OF SANITARY PERMIT TO BUSINESSES

Office or Division: MUNICIPAL HEALTH OFFICE

Classification: SIMPLE
Type of Transaction: G2B – Government to Business Entity
Who may avail: Business that required Sanitary Permit in the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Laboratory Results for sputum and stool LABORATORY CENTERS

exam for non-food business
2. Laboratory Results for sputum and stool
exam and HBsAg for food business

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Staff interviews
Client Submit client and advise
Municipal Health
laboratory results to to pay Sanitary 5 minutes
Office Staff
Sanitary Inspector Permit Fee at
Treasurer’s Office
Client Pay sanitary Treasurer’s Office
permit fee at the Staff will issue Municipal
cashier in the Official Receipt for Php.200.00 5 minutes Treasurer’s Office
Municipal Treasurer's the Sanitary Staff
Office Permit

MHO/Sanitary
Inspector will
5 minutes
assess and review
Laboratory Result

Municipal Health
Officer/Sanitary
MHO/Sanitary Inspector
Client waits for the
Inspector issues
release of Sanitary 5 minutes
Sanitary Permit to
Permit
the Client

23
3. HEALTH CARD
ISSUANCE OF HEALTH CARD TO BUSINESS EMPLOYEES

Office or Division: MUNICIPAL HEALTH OFFICE

Classification: SIMPLE
Type of Transaction: G2B – Government to Business Entity
Who may avail: Business Employees that required Health Card in the Municipality
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Laboratory Results for sputum and stool LABORATORY CENTERS

exam for non-food business
2. Laboratory Results for sputum and stool
exam and HBsAg for food business

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Staff interviews
Client Submit client and advise
Municipal Health
laboratory results to to pay Health 5 minutes
Office Staff
Sanitary Inspector Card Fee at
Treasurer’s Office
Client Pay Health
Treasurer’s Office
Card fee at the Municipal
Staff will issue
cashier in the Php.50.00 5 minutes Treasurer’s Office
Official Receipt for
Municipal Treasurer's Staff
the Health Card
Office

MHO/Sanitary
Inspector will
5 minutes
assess and review
Laboratory Result

Municipal Health
Officer/Sanitary
MHO/Sanitary Inspector
Client waits for the
Inspector issues
release of Health 5 minutes
Health Card to the
Card
Client

24
 MUNICIPAL SOCIAL
WELFARE & DEVELOPMENT
OFFICE

25
1. FINANCIAL ASSISTANCE
PROVISION OF ASSISTANCE IN CRISIS SITUATION (AICS)

Office or Division: MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: INDIVIDUALS IN DISTRESS SITUATION
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. CERTIFICATE OF INDIGENCY BARANGAY HALL OF RESIDENCE

2. MEDICAL CERTIFICATE ATTENDING PHYSICIAN
3. DOCTOR’S PRESCRIPTION/ ATTENDING PHYSICIAN
FUNERAL CONTRACT FUNERAL HOMES
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Client ask for financial MWSD Staff

assistance and interview client 10 minutes –
submit required and assess if 40 minutes
documents Qualified for AICS

Provide
Psychosocial
Support or MWSDO and Staff
Psychosocial First
Aid
MSWD Staff
Client signs the prepares
documents and certificate of
voucher eligibility and
voucher
Staff then submits
Voucher to Municipal Budget
Municipal Budget Office, Accounting
Office, Accounting Office, Mayor’s
Office and Office
Mayor’s Office

MSWDO Staff
MWSDO and Staff,
Client receives assist client to
Municipal
Financial Assistance received financial
Treasurer’s Office
assistance

26
2. SENIOR CITIZEN’S ID AND BOOKLET
AVAILMENT OF SENIOR CITIZEN’S ID AND BOOKLET PER R.A. 9257

Office or Division: MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE/OSCA

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: RESIDENTS OF THE MUNICIPALITY AGING 60 AND ABOVE
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. CERTIFICATE OF LIVE BIRTH MUNICIPAL CIVIL REGISTRAR’S OFFICE

2. VOTER’S ID COMELEC

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
MWSD Staff
interview client
Client submit required
and assess if 5 minutes
documents
Qualified for
Senior Citizen’s

Php. 50.00
MSWD Staff Senior
prepares Senior Citizen ID MWSDO and Staff,
20 minutes
Citizen’s ID and OSCA
Booklet Php. 40.00
Booklet

MSWDO Staff
Client claim Senior
issue Senior
Citizen’s ID and 3 minutes
Citizen’s ID and
Booklet
Booklet to client

27
3. PERSONS WITH DISABILITY ID AND BOOKLET
AVAILMENT OF PERSONS WITH DISABILITY ID AND BOOKLET PER R.A. 9462

Office or Division: MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE

Classification: SIMPLE
Type of Transaction: G2C
RESIDENTS OF THE MUNICIPALITY WHO ARE PERSONS WITH
Who may avail:
DISABILITY
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. CERTIFICATE OF LIVE BIRTH MUNICIPAL CIVIL REGISTRAR’S OFFICE

2. VOTER’S ID COMELEC
3. CERTIFICATE OF RESIDENCY BARANGAY HALL WHERE CLIENT RESIDES
4. MEDICAL CERTIFICATE MUNICIPAL HEALTH OFFICE
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

MWSD Staff
Client submit required interview client
5 minutes
documents and assess if
Qualified for PWD

Php. 50.00
MSWD Staff PWD ID
prepares PWD ID 20 minutes
and Booklet Php. 40.00 MWSDO and Staff
Booklet

MSWDO Staff
Client claim PWD ID
issue PWD ID and 3 minutes
and Booklet
Booklet to client

28
4. SOLO PARENT ID AND BOOKLET
AVAILMENT OF SOLO PARENT ID PER R.A. 8972

Office or Division: MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE

Classification: SIMPLE
Type of Transaction: G2C
ANY PERSON QUALIFIED UNDER RA 8972 “SOLOPARENTS
Who may avail:
WELFARE ACT OF 2000”
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. CERTIFICATE OF LIVE BIRTH MUNICIPAL CIVIL REGISTRAR’S OFFICE

2. VOTER’S ID COMELEC
3. CERTIFICATE OF RESIDENCY BARANGAY HALL WHERE CLIENT RESIDES
4. MEDICAL CERTIFICATE MUNICIPAL HEALTH OFFICE
5. CHILD’S BIRTH CERTIFICATE MUNICIPAL CIVIL REGISTRAR’S OFFICE
6. AFFIDAVIT OF SOLO PARENT/
DEATH CERTIFICATE (IF PARTNER
IS DECEASED)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
MWSD Staff
interview client
Client submit required
and assess if 5 minutes
documents
Qualified as Solo
Parent

MSWD Staff
prepares Solo Php. 50.00 15 minutes MWSDO and Staff
Parent ID

MSWDO Staff
Client claims Solo
issue Solo Parent 3 minutes
Parent ID
ID to client

29
MUNICIPAL TREASURER’S
OFFICE

30
1. REGISTRATION OF NEW BUSINESS
Office or
Division:
MUNICIPAL TREASURER’S OFFICE
Classification: SIMPLE
Type of Transaction: G2B
Who may avail: MUNICIPALITY OF SAN DIONISIO BUSINESS ENITIES/OWNERS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. BUSINESS APLLICATION FORM MUNICIPAL TREASURER’S OFFICE
2. COMMUNITY TAX CERTIFICATE
3. BARANGAY CERTIFICATE BARANGAY WITHIN TERRITORIAL JURISDICTION
4. POLICE CLEARNCE POLICE STATION
5. SANITARY PERMIT MHO/SANITARY INSPECTOR
6. BIR ANNUAL REGISTRATION BIR
7. FIRE SAFETY INSPECTION CERTIFICATE BUREAU OF FIRE & PROTECTION
8. DTI/SEC/CDA REGISTRATION DTI/SEC/CDA
9. OCCUPANY PERMIT (IF REQUIRED BY MUNICIPAL ENGINEERING OFFICE
LAW)
10. CONTRACT LESSE (IF LESSE) MUNICIPAL TREASURER’S OFFICE
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Review and
File application for validate submitted Php. As per BPLO
New Business documents Municipal
Ordinance
Municipal Engineer/ 26-05 series
Building Official of 2005 as
Assess eligibility for amended
60 minutes
renewal based on 50.00 Municipal Engineer/
record of Building Official
businesses with
Occupancy Permits
transmitted
Assessment of
One-time assessment business taxes,
of taxes, fees and charges and fire Municipal
charges safety fees Treasurer’s Office
1 hour – 2 staff & BFP
Preparation of Tax hours
Order of Payment
Issue ToP and
advise to pay at BPLO
the counters
Accept Payment
and Print OR Print
One-time payment of and sign Mayor’s
taxes, fees and permit and other Municipal
charges, Receipt OR, Clearances (if Treasurer’s Office
applicable) 1 hour – 2
and Claim Mayor’s staff, BPLO, Other
hours
Permit and Other Office (if
Regulatory Permits Issue OR, Mayor’s necessary) & BFP
and Clearances Permit and other
Clearances

31
2. REGISTRATION OF RENEWAL OF BUSINESS
Office or
Division:
MUNICIPAL TREASURER’S OFFICE
Classification: SIMPLE
Type of Transaction: G2B
Who may avail: MUNICIPALITY OF SAN DIONISIO BUSINESS ENITIES/OWNERS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. BUSINESS APLLICATION FORM MUNICIPAL TREASURER’S OFFICE
2. COMMUNITY TAX CERTIFICATE
3. BARANGAY CERTIFICATE BARANGAY WITHIN TERRITORIAL JURISDICTION
4. POLICE CLEARNCE POLICE STATION
5. SANITARY PERMIT MHO/SANITARY INSPECTOR
6. BIR ANNUAL REGISTRATION BIR
7. INCOME TAX RETURN PREVIOUS YEAR
8. FIRE SAFETY INSPECTION CERTIFICATE BUREAU OF FIRE & PROTECTION
9. DTI/SEC/CDA REGISTRATION DTI/SEC/CDA
10.OCCUPANY PERMIT (IF REQUIRED BY MUNICIPAL ENGINEERING OFFICE
LAW)
11. CONTRACT LESSE (IF LESSE) MUNICIPAL TREASURER’S OFFICE
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Review and
File application for validate submitted Php. As per BPLO
New Business documents Municipal
Ordinance
26-05 series 30 minutes
Assess eligibility for of 2005 as
renewal based on amended Municipal Engineer/
consolidated Building Official
negative list

Assessment of
One-time assessment business taxes,
of taxes, fees and charges and fire Municipal
charges safety fees Treasurer’s Office
1 hour – 2 staff & BFP
Preparation of Tax hours
Order of Payment
Issue ToP and
advise to pay at BPLO
the counters
Accept Payment
and Print OR Print
One-time payment of and sign Mayor’s
taxes, fees and permit and other Municipal
charges, Receipt OR, Clearances (if Treasurer’s Office
applicable) 1 hour – 2
and Claim Mayor’s staff, BPLO, Other
hours
Permit and Other Office (if
Regulatory Permits Issue OR, Mayor’s necessary) & BFP
and Clearances Permit and other
Clearances

32
3. REAL PROPERTY TAX PAYMENT
ISSUANCE OF REAL PROPERTY TAX RECEIPT

Office or Division: MUNICIPAL TREASURER’S OFFICE

Classification: SIMPLE
Type of Transaction: G2C, G2B
Who may avail: MUNICIPAL REAL PROPERTY TAX OWNERS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Latest Official Receipt RPT TAX PAYER

2. Tax Declaration to recognize PIN MUNICIPAL ASSESSOR’S OFFICE

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Submit latest copy of Php. As per

Generate
RPT Official Receipt Municipal
Statement of 3 minutes
or tax declaration to Ordinance
Accounts
recognize PIN 26-05 series
of 2005 as RPT Focal
amended Person/Municipal
Treasurer’s Office
Issue official staff
Proceed to Cashier or
receipt and 2 minutes
Teller for Payment
Accept Payment

33
4. REAL PROPERTY TAX CLEARANCE
ISSUANCE OF REAL PROPERTY TAX CLEARANCE

Office or Division: MUNICIPAL TREASURER’S OFFICE

Classification: SIMPLE
Type of Transaction: G2C, G2B
Who may avail: MUNICIPAL REAL PROPERTY TAX OWNERS
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Latest Official Receipt RPT TAX PAYER

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Receive and
Fill-up application Evaluate if RPT is Php. As per
form for tax clearance updated and issue Municipal
order slip for Ordinance
miscellaneous fees. 26-05 series
Pull out tax registry of 2005 as
card and print amended
payment history.
Verify Check
Records of
Payment 5 minutes
if tax with
delinquency –
required payment of
RPT to update
record
Prepare RPT
Clearance for Municipal
signature of RPT In- Treasurer’s Office
charge staff

Payment of Accept Payment

Certification fee to the and issue official 3 minutes
cashier receipt

Release of Real
Claim RPT Clearance Property Tax 2 minutes
Clearance

34
5. COMMUNITY TAX CERTIFICATE (CEDULA)
ISSUANCE OF COMMUNITY TAX CERTIFICATE

Office or Division: MUNICIPAL TREASURER’S OFFICE

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: THE PUBLIC AGING 18 AND ABOVE
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

RPT TAX PAYER

1. Latest Community Tax Certificate
MUNICIPAL TREASURER’S OFFICE

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Submit Latest Php. As per

Staff prepares Municipal
CEDULA or Filled-up 5 minutes
Cedula Ordinance
Information Sheet
26-05 series
of 2005 as
amended
Accept Payment
and assist client to
Pay the
Affix signature
corresponding taxes 2 minutes Municipal
and put thumb
and fees Treasurer’s Office
mark on the
Cedula staff

3. Claim Community Release Cedula to

2 minutes
Tax Certificate the Client

35
5. WATERBILL PAYMENT

Office or Division: MUNICIPAL TREASURER’S OFFICE

Classification: SIMPLE
Type of Transaction: G2C
Who may avail: THE PUBLIC
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

WATERWORKS SYSTEM OFFICE/ MUNICIPAL

1. LATEST MONTHLY WATER BILLING
TREASURER’S OFFICE

AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE

Based on
Present water bill at Staff records monthly 5 minutes
the cashier payment Billing

Municipal
Treasurer’s Office
staff
Accept Payment
Pay corresponding
and release 2 minutes
water bill fee.
Official Receipt

36
 FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
How feedbacks are processed
How to file a complaint
How complaints are processed
Contact Information of CCB, PCC,
ARTA
37
Drop your feedback suggestion, complaints or
recommendation and compliments in our drop
box located at the Municipal Lobby of our
municipal building
Every Friday the Mayor’s Office Staff opens
the drop box and compiles all feedback
submitted. Feedback requiring answer are
forwarded to concern offices and required to
answer within (3) days of receipt of the
feedback. The answer of the office is then
relayed to the citizens.
For inquiries and follow-ups, client may
contact LGU San Dionisio Facebook Account
or email at HRMOsandionisio@gmail.com
Answer the complaint form and drop it to the
designated box. Complain can be also be filed
via email or messenger Make sure to provide
the Following Information:
 Name of person being complained
 Incident
 Evidence
For inquiries and follow-ups, client may
contact LGU San Dionisio Facebook Account
or email at HRMOsandionisio@gmail.com
The Complaints Officer opens the box every
Friday and evaluated each complaint.
Upon evaluation, the Complaints Officer shall
start the investigation and forward the
complaint to the relevant office for their
explanation.
The Complaints Officer will create a report
after the investigation and shall submit it to
the Head of Agency for Appropriate Action.
The Complaints Officer will give feedback to
the client
For inquiries and follow-ups, client may
contact LGU San Dionisio Facebook Account
or email at HRMOsandionisio@gmail.com
 LGU San Dionisio Facebook Account or
email at HRMOsandionisio@gmail.com
 8888- Presidential Complaints Center
 0908-8816565 – CSC Contact Center
 478-5093 – Anti-Red Tape Act Authority
 LIST OF OFFICES
OFFICES ADDRESS CONTACT NUMBER

OFFICE OF THE BRGY POBLACION, SAN 09296952540/

MUNICIPAL MAYOR DIONISIO, ILOILO 5015 09778556600

OFFICE OF THE BRGY POBLACION, SAN

09177722786
MUNICIPAL VICE MAYOR DIONISIO, ILOILO 5015

MUNICIPAL REGISTRAR’S BRGY POBLACION, SAN

09198305843
OFFICE DIONISIO, ILOILO 5015

MUNICIPAL BUDGET BRGY POBLACION, SAN

097778292620
OFFICE DIONISIO, ILOILO 5015

MUNICIPAL ACCOUNTING BRGY POBLACION, SAN

09477839194
OFFICE DIONISIO, ILOILO 5015

MUNICIPAL TREASURER’S BRGY POBLACION, SAN

09299797440
OFFICE DIONISIO, ILOILO 5015

MUNICIPAL ASSESSOR’S BRGY POBLACION, SAN

09279824687
OFFICE DIONISIO, ILOILO 5015
MUNICIPAL PLANNING &
BRGY POBLACION, SAN
DEVELOPMENT 09198305843
DIONISIO, ILOILO 5015
COORDINATOR OFFICE
MUNICIPAL ENGINEERING BRGY POBLACION, SAN
09213279041
OFFICE DIONISIO, ILOILO 5015

MUNICIPAL AGRICULTURE BRGY POBLACION, SAN

09491106663
OFFICE DIONISIO, ILOILO 5015
MUNICIPAL SOCIAL
BRGY POBLACION, SAN
WELFARE & 09212273861
DIONISIO, ILOILO 5015
DEVELOPMENT OFFICE
MUNICIPAL HEALTH BRGY POBLACION, SAN
09062177818
OFFICE DIONISIO, ILOILO 5015
MUNICIPAL DISASTER
BRGY POBLACION, SAN
RISK REDUCTION 09198305843
DIONISIO, ILOILO 5015
MANAGEMENT

38