This document is BSBINM601 Appraisal B.

It is part of the supporting resources for lesson plan BSBINM601.

Grow Management Consultants

Performance management appraisal B
The following learning and development activities were conducted since Performance Management Appraisal A:

o E-learning new products: staff access Intranet each month to learn about new products. This platform was in response to staff feedback that new
product seminars once every 2 to 4 months were not enough to keep up.
o Team building activity: Cooking a meal from scratch with external provider
o Handling difficult customers: Team leader guided session (1 session – 30 minutes).
o Time management: watched a series of DVDs about time management over a couple of hours, brainstormed techniques and discussed every week at
staff meetings for a month.
o Traffic engagement analysis: Watched video of subject matter expert and discussed.

Terry Giselle Barbara Prem

Quality of work Meets requirements Meets requirements Exceeds requirements Exceeds requirements
Team work Exceeds requirements Exceeds requirements Exceeds requirements Exceeds requirements
Problem solving Meets requirements Exceeds requirements Meets requirements, however still finding Exceeds requirements
handling of difficult customers to be stressful.
Product Exceeds requirements Meets requirements Exceeds requirements Meets requirements
knowledge
Communication Exceeds requirements Meets requirements – still Exceeds requirements Meets requirements
finding it hard to meet
requirements
Time Exceeds requirements Exceeds requirements Exceeds requirements Exceeds requirements
management
Adaptability to Meets requirements – finding Meets requirements Meets requirements Meets requirements
change new traffic engagement
manageable but still difficult.

BSBINM601 Lesson Plan resources V1.0 (20 September2019)

Richmond School of Business | CRICOS Code: 03717E | RTO Code: 45432
This document is BSBINM601 Appraisal B.
It is part of the supporting resources for lesson plan BSBINM601.

BSBINM601 Lesson Plan resources V1.0 (20 September2019)

Richmond School of Business | CRICOS Code: 03717E | RTO Code: 45432