ASSESMENT TASK 4

LEARNING AND DEVELOPMENT PROJECT

Evaluation Report
Introduction
The purpose of this report is to review the learning and development activities undertaken by the team
and to provide recommendations on the further learning and development activities.

Survey results
The following discussion is about the survey results and its analysis.

1. The objectives of the training were clearly defined.

Strongly agree 4
Agree 1
Neutral 0
Disagree 0
Strongly disagree 0
2. Participation and interaction were encouraged.
Strongly agree 3
Agree 1
Neutral 1
Disagree 0
Strongly disagree 0
3. The topics covered were relevant to me.
Strongly agree 2
Agree 3
Neutral 0
Disagree 0
Strongly disagree 0
4. The content was organised and easy to follow.
Strongly agree 1
Agree 3
Neutral 1
Disagree 0
Strongly disagree 0
5. The materials distributed were helpful.
Strongly agree 0
Agree 4
Neutral 1
Disagree 0
Strongly disagree 0
6. The training experience will be useful for my job.
Strongly agree 0
Agree 5
Neutral 0
Disagree 0
Strongly disagree 0
7. The trainer was knowledgeable about the training topics.
Strongly agree 0
 Agree 4
Neutral 1
Disagree 0
Strongly disagree 0
8. The trainer was well prepared.
Strongly agree 3
Agree 1
Neutral 1
Disagree 0
Strongly disagree 0
9. The training objectives were met.
Strongly agree 1
Agree 3
Neutral 1
Disagree 0
Strongly disagree 0
10. The time allotted for the training was sufficient.
Strongly agree 1
Agree 1
Neutral 3
Disagree 0
Strongly disagree 0

The seminar had good results. It can be seen from the survey results where five participants
strongly agreed and agreed that the objectives of the training were clearly defined. Secondly, the results
also showed that the participation and interaction were encouraged. Then, five participants agreed and
strongly agreed that the topics covered were relevant to them. Fourthly, there were four participants also
agreed and strongly agreed that the content was organised and easy to follow. But, there was only one
had the neutral opinion towards this. Fifthly, there was also one participant who had the neutral point of
view towards the materials distributed were helpful. Then, there were five participants also agreed that
the training experience will be useful for their job. Also, there was only one participants stated that the
trainer was knowledgeable about the training topics. As well as, for the trainer was well prepared. The
last but not least is about the time, the only problem that we had was there were three participants had
natural opinion which stated that the time allotted for the training was insufficient yet. It was because the
trainer couldn’t manage the time well and need a better improvement and preparation for the future
seminar.
Analysis of staff performance

Performance management appraisal B (after the training)

The following learning and development activities were conducted since Performance Management Appraisal
A:
1) E-learning new products: staff access Intranet each month to learn about new products. This platform was
in response to staff feedback that new product seminars once every 2 – 4 months were not enough to keep
up.
2) Team building activity: Cooking a meal from scratch with external provider
3) Handling difficult customers: Team leader guided session (1 session – 30 minutes).
4) Time management: watched a series of DVDs about time management over a couple of hours,
brainstormed techniques and discussed every week at staff meetings for a month.
5) Traffic engagement analysis: Watched video of subject matter expert and discussed.

Luke John Hanna Tommy

Quality Of Work Meets Meets Exceed Exceed
requirements requirements requirements requirements
Team Work Exceed Exceed Exceed Exceed
requirements requirements requirements requirements
Problem Solving Meets Exceed Meets Exceed
requirements requirements requirements, requirements
however still
finding
handling of
difficult
customers to
be stressful.
Product knowledge Exceed Meets Exceed Meets
requirements requirements requirements requirements
Communication Exceed Meets Exceed Exceed
requirements requirements- requirements requirements
still finding it
hard to meet
requirements
Time Management Exceed Exceed Exceed Exceed
requirements requirements requirements requirements
Adaptability To Change Meets Meets Meets Meets
requirements- requirements requirements requirements
finding new
traffic
engagement
manageable
but still difficult
Performance management appraisal A (before the training)

Performance management appraisal A (before the training)

Luke John Hanna Tommy

Quality Of Work Meets Meets Exceed Exceed
requirements requirements requirements requirements
Team Work Exceed Meets Exceed Meets
requirements requirements requirements requirements
Problem Solving Meets Exceed Meets Exceed
requirements requirements requirements requirements
- finds
handling
difficult
customers
put her under
pressure and
then finds
problems
more difficult
to solve
Product knowledge Exceed Needs Meets Meets
requirements improvement- requirements requirements
struggling to - would like
keep up with more regular
all the new updates on
products and company
features products
Communication Exceed Meets Exceed Meets
requirements requirements- requirements requirements
finds it hard to
handle difficult
customers
Time Management Meets Meets Exceed Meets
requirements- requirements requirements requirements-
hard to keep skill in
up with all the managing time
work at times need improving
and to manage
competing
priorities
Adaptability To Change Meets Meets Meets Meets
requirements- requirements- requirements requirements-
no skills in no skills in - no skills in no skills in
analysing analysing analysing analysing
engagement engagement engagements engagement
traffic data traffic data. traffic data. traffic data
1. The training provided for handling difficult customers appears not to be sufficient as this is still an
issue. A suggestion would be to use external trainers to develop a short course to be delivered in-
house, or ongoing professional training workshops conducted by HR.
2. Successful adaptability to change learning and development as evidenced by all staff improving
performance rating.
3. Staff performance for time management has improved.
4. Team work and team collaboration has also improved.
5. Arrange further training for the following areas i.e. communication and adaptability to change
6. (Traffic engagement analysis)
7. Handling customer complaints required further development.

Recomendations

1. Continued product knowledge training to keep team members up-to-date.

2. Mentoring sections to learn minimise/eliminate stressful days/enquiries.
3. Mentoring sections to learn how to deal with pressure at work
4. Further training on new products and features

My Folder
Email

From: (your name)

To: (name) – CEO (……………………@ipso.com.au)
Subject: Evaluation report Dear Susana,

Dear …….,
Hope you are well.
I have already completed the evaluation report.
Please have a look the evaluation report is in attachment below.
If you have any further comments, please let me know.

Thank you for your attention.

Regards,
(your name)