Assessment Cover Sheet

Student Name Agus budiono

Student ID GI210083
Unit Code / Unit Name SITXHRM003 Lead and manage people
Assessment No. 1
Date of Submission

Student Declaration:
I certify that:
 I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.
 I have read the Assessment and Student Handbook and I understand all the rules and guidelines for undertaking
assessments.
 I give permission for my assessment material to be used for continuous improvement purposes.

Student Signature:-----------Agus Budiono-------- Date:---1----/-11------/-

2021------

Result: □ Satisfactory | □ Not Satisfactory

Trainer/Assessor Feedback

Student Declaration: I declare that I have been Trainer/Assessor Declaration: I declare that I have
assessed in this unit, and I have been advised of my conducted a fair, valid, reliable and flexible assessment with this
result. I also am aware of my appeal rights. student, and I have provided appropriate feedback
Name: ___________Agus Budiono______ Name: ____________________________
Signature: ___________Agus Budiono_______ Signature: __________________________
Date: _1_/11___/__2021_ Date: ____/_____/_____

Tear off from

here………………………………………………………………………………………………….......................................................................
......

Assessment Acknowledgement Receipt

Student Name: Agus Budiono Student ID: GI210083
Unit Code /Name: SITXHRM003 Lead and manage people Assessment No: 1
Trainer/Assessor Signature: Date:

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Assessment Task 1 SITXHRM003

Assessment Task 1 – Questions and Answers

Performance objective
Students are required to demonstrate performance outcomes, skills and knowledge required to lead
and manage people including in teams and support and encourage their commitment to the
organisation.

Assessment description
In this assessment task students should answers all the questions appropriately.

Procedure
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this assessment.

Once completed, carefully read the responses you have provided and check for completeness. Your
trainer will provide you with feedback and the result you have achieved.

Submissions
You must submit:

 Answers to all the questions satisfactorily

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Assessment Task 1 SITXHRM003

Your assessor will be looking for:

 roles of and functions performed by supervisors and managers:

o decision making
o delegating tasks
o monitoring staff
o planning and organising
o providing information:
 organisation performance
 changes in organisational policies
 marketing information and targets
 overall organisational objectives
 plans for new equipment
 rationale for management decisions
 technology updates
 training developments
 expectations, roles and responsibilities of team members:
o adhering to policies and procedures
o cooperative and open communication
o nature and scope of work
o relationships with others in the workplace and interdependent areas of activity
o reporting requirements
 considerations in the individual development of staff:
o change in job responsibilities
o external training and professional development
o formal promotion
o internal training and professional development
o opportunity for greater autonomy or responsibility
 features of different leadership styles
 features of open and supportive communication
 characteristics of effective leadership
 principles of teamwork and:
o characteristics of effective teams
o roles and attributes of team members
o organisation of teams
o potential team problems
o benefits of effective teamwork
 role and theories of motivation as they apply to the management of individuals and teams
 the role of group dynamics in successful team management
 forms of recognition and reward applicable to leading staff:
o acknowledging individual good performance to the whole team
o incentive initiatives
o informal acknowledgement
o presenting awards
o written reports to management
o types of organisational plans and planning processes.

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Assessment Task 1 SITXHRM003

Your Task: Answer the following questions below. All questions must be answered.

Question 1: List 3 roles and functions performed by supervisors and managers:

Training: It is management job develop the training.

Reporting: Supervises must report to management daily dados.

Roster: Management will make the roster based on availability of the staffs

Question 2: Match the leadership style on the left to the description on the right:

1 Authoritarian or autocratic 2 Gives guidance to the team, but also seek their input and
leadership opinions when making decisions.

2 Participative or democratic 3 Involves somebody speaking from a position of power

3 Laissez-faire style
4 Transactional leadership
5 Transformational leadership
6 Situational leadership
and exercising tight control over their subordinates.
1 Involves giving people a job and a possible direction and
letting them do it themselves.
5 Involves modifying your style of leadership to suit the
particular situation.
6 Involves setting out clear goals and objectives, along
with the corresponding rewards and punishment.
4 The leader will offer some kind of personal
transformation to the follower.

Question 3: List 2 important skills (or characteristics) of members of an effective team:

1. They are committed to the team

2. They communicate within their team

Question 4: List the 2 individual job roles of members in YOUR team, and describe what each role does.
Job Role 1: Excecutive Chef

Job Function: it is responsible for creating the menu, build the team and paperwork. Basically, the
manager of the kitchen

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Job Role 2: sous chef

Job Function: Second in charge, it is who runs the kitchen on the daily basics.

Question 5: List 2 common problems teams may encounter.

1. Absence of team identify

2. Difficulty making decisions

Question 6: What does ‘Group Dynamics’ mean?

Group dynamics is a system of behaviors and psychological processes occurring within a

social group, or between social groups

Question 7: List 3 advantages of working as a team, as opposed to working individually.

1. Good Environment

2. Better results

3. The team works faster

Question 8: The most important part of being a leader is setting a good example. Why is this?

Leadership is a process by which one individual influences the behaviours, attitudes and
thoughts of others. So, it is a kind of setting standards for others

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Assessment Task 1 SITXHRM003

Leadership is a process by which

one individual influences the
behaviours, attitudes and thoughts
of others. So, it is a kind of
setting standards for others

Question 9: List 2 ways you can act to send a positive message to your team as a leader:

1. Leading by action

2. Ethics

Question 10: What is a manager’s role in achieving company goals?

Managers just do not go out and

haphazardly perform their
responsibilities. Good managers
discover how to master five basic
functions i.e. planning,
organizing, staffing , leading and
controlling

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Assessment Task 1 SITXHRM003

Managers just do not go out and

haphazardly perform their
responsibilities. Good managers
discover how to master five basic
functions i.e. planning,
organizing, staffing , leading and
controlling
Managers just do not go out and
haphazardly perform their
responsibilities. Good managers
discover how to master five basic
functions i.e. planning,
organizing, staffing , leading and
controlling
Managers just do not go out and haphazardly perform their responsibilities. Good managers
discover how to master five basic functions i.e. planning, organizing, staffing , leading and
controlling

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Assessment Task 1 SITXHRM003

Question 11: Why must you show your staff that you support the business goals?

It connects employees’ goals to larger company goals

Allows employees to take ownership of the decisions

Question 12: List 2 reasons why treating people with integrity, respect and empathy will help you
manage your team.

1. Trust in and respect of the leader will result in commitment to the cause

2. fear and submission will result in compliance.

Question 13: If you don’t treat people with respect (for example use fear and threats) this can have a
negative effect on your team. List 2 examples of how lack of respect can negatively impact on a team:

1. The staff will lower their standards level in order to complete the tasks.

2. this will require you to watch over them every single moment, wasting your time.

Question 14: There are 3 types of goals you need to set, they are;

Term: Short -Term

Term: Medium-Term

Term: Long -term

Question 15: List 2 methods you could use to help your team to monitor the progress of meeting
goals:

1. Create daily and weekly To Do lists

2.Prioritise tasks and objectives weekly

Question 16: Setting KPIs helps to keep the organisational goals, in line with the plans and objectives
of your team.

List 2 good KPIs that might help your team achieve the organisational goals.

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Assessment Task 1 SITXHRM003

1. Increased top-shelf liquor sales

2. Increase in beverage units sold per month, per beverage

Question 17: Why is setting a KPI of ‘increased sales’ a bad KPI for helping your team achieve
business goals?

KPI should be set up so that they

cover the major goals and
objectives of a team in a
quantifiable way
allow you to quantitatively assess
how well your staff are
performing
KPI should be set up so that they
cover the major goals and
objectives of a team in a
quantifiable way
allow you to quantitatively assess
how well your staff are
performing
KPI should be set up so that they cover the major goals and objectives of a team in a quantifiable way

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allow you to quantitatively assess how well your staff are performing

Question 18: What type of communication methods can you use to help a team become more
independent and take responsibility for their own work?

1. Mobile marketing which lets customers use their mobile to look up or redeem offers and specials

2. Social network marketing and special offers

Question 19: You must inform staff of what is expected in their individual role or activities they
undertake. One example is making sure you have told them expected outcomes – list 2 other aspects
you must clearly communicate to them:

Method of communication

Whom to report

Question 20: How can encouraging open communication and innovative thinking help your team meet
goals?

When we open communication,

we can allow staff to creative
may help us as manager to
achieve
the goals quickly
When we open communication, we can allow staff to creative may help us as manager to achieve the
goals quickly

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Question 21: List 2 innovations in the hospitality industry, that you may discuss with your team:

1. Phone as an eftpost machine

2. Do not need meeting face to
face we can use chat group to
inform each other
3. Order food with application
like uber
1. Phone as an eftpost machine

2. Do not need meeting face to face we can use chat group to inform each other

Question 22: Why is encouraging and rewarding staff important?

Employees respond to
appreciation expressed through
recognition of their good work
because it
confirms their work is valued by
others. When employees and their
work are valued, their
satisfaction and productivity rise,

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Assessment Task 1 SITXHRM003

and they are motivated to

maintain or improve their good
work
Employees respond to appreciation expressed through recognition of their good work because it
confirms their work is valued by others. When employees and their work are valued, their satisfaction
and productivity rise, and they are motivated to maintain or improve their good work

Question 23: List 2 ways to reward individual or team performance.

1.Praise

2.Gift Cards

Question 24: List 2 benefits of communicating with your staff and involving them in making
decisions.

1.. The staff feel they are a valued part of the team. When staff are involved in the decision making,
they feel that people in ownership and management positions value them as a significant contributor
to the team’s success. When people feel valued, they will usually raise their level of effort and
commitment to ensure the departments or company’s success.

2. The staff are able to make better day-to-day decisions because they have accurate information
regarding the direction of the company or department. Managers and supervisors who do not share
information or involve staff in the decision making are

Question 25: List 2 ways to show your employees that you support and value open communication
within the team

1.Invite people to suggest improvements

2.Keep them informed on the overall business environment and goals so that they can see how they fit
in to the bigger picture.

Question 26: As a manager or team leader you need to communicate the important ideas, plans and
objectives. List 2 pieces of data or information the team may need full access to.

1. Sales target

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Assessment Task 1 SITXHRM003

2. Previous sales data

Question 27: How does having your team fully informed about business objectives and goals help the
business?

Including the team in all aspects

of their project is an excellent
way of motivating them and
focussing their energies on the
required tasks. This requires you
to communicate with them
openly on all issues affecting
their work.
Including the team in all aspects of their project is an excellent way of motivating them and focusing
their energies on the required tasks. This requires you to communicate with them openly on all issues
affecting their work.

Question 28: When someone has a criticism of your team’s performance why does this reflect badly
on you?

Any failure of the team is your failure, and your failures are the team's failures. If your team
is partof a broader department or business, then you will be responsible for the performance
of the team within the organization. Whatever the team does is your responsibility.

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Question 29: What are the benefits of providing feedback to team members?

To give team members an indication of their progress. This can be part of a formal review
process where the employee and supervisors meet to discuss their progress in the job

To give team members an

indication of their progress. This
can be part of a formal review
process
where the employee and
supervisors meet to discuss their
progress in the job

Question 30: Finish the sentence.

If the employee has done a good job, then the feedback should be...... (If the employee has done a
good job, then the feedback should be positive)

If you need to provide criticism to an employee, then the feedback should be ......( If you need to
provide criticism to an employee, then the feedback should be constructive)

Question 31: List 3 benefits of delegation

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Skills development and enhancement.

Increased loyalty as there are career growth opportunities.

Decreased delays for those waiting on you, the manager, to make decisions or take actions

Question 32: List 2 reasons managers don’t delegate.

They are afraid that someone else might do the task more effectively

They may truly believe that they are the only ones who really know how to do the task well

Question 33:List 2 ways you can help individuals develop within a team

1.Giving them more responsibility within the team

2.Change their job role by adding higher level tasks

Question 34: KPIs should conform to the SMART principle. What does S.M.A.R.T. stand for?

A Key Performance Indicator

(KPI) is a measurable value that
demonstrates how effectively a
company is achieving key
business objectives.
Organizations use KPIs to
evaluate their success at
reaching targets
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a
company is achieving key business objectives. Organizations use KPIs to evaluate their success at
reaching targets

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Question 35: List 2 aspects which can affect how much coaching or mentoring a person may need.

1.You should use feedback to give team members an indication of their progress. This can be part of a
formal review process where the employee and supervisors meet to discuss their progress in the job

2. Feedback should also form part of the day-by-day operations. As mentioned earlier, feedback
should be positive if the employee has done a good job; it should be sincere and if criticism is
necessary then it should be constructive

Question 36: When it comes to motivation – what is more important to most people than money?

Encounter some people who appear to have no interest in their job. Have respect and a good
environment at work is more important to most people than money

Question 37: Why is recognising and rewarding good performance important?

Recognizing and rewarding good

performance validates the team
members and helps encourage
and motivate them. External
rewards can play a role in
motivation as well.
Recognizing and rewarding good performance validates the team members and helps
encourage and motivate them. External rewards can play a role in motivation as well.

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Question 38: List 2 examples of motivational theories

1. Some managers use staff initiatives to motivate and reward staff, these may include vouchers, time
off, food and drink offers.

2. Some managers reward staff with formal or informal praise, such as verbal praise, awards.

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