BSBDIV501

Manage diversity in the workplace

This unit describes the skills and knowledge required to manage diversity in the workplace. It covers
implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the
benefits of a diverse workplace.

What do I have to do to be competent in this unit?

To achieve competence in this unit you must correctly complete all assessment tasks in AT1 Report, and
AT2 Written Assessment associated with this unit.

Assessment Task 1 (AT1)

Report

Assessment Task 2 (AT2)

Written Assessment

Helpful hints for completing your assessment tasks

 Are you ready for assessment? If you feel you have not gained the skills and knowledge
required to correctly complete these assessment tasks – you should let your assessor know you are
not ready and negotiate another time to submit your work.
 Read carefully and follow the instructions provided for each question.
 Write your answers in blue or black pen only – assessments completed in pencil are not
accepted.
 Reminder – you have rights to appeal, to lodge a complaint and there are general conditions
regarding assessment, amongst other information, available to you in your
09-2134 Student Assessment Instructions booklet.

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Submitting your work
When you are ready to submit your work make sure you:
 submit this assessment book with completed assessment tasks
Assessment Task 1 (AT1) Report
Assessment Task 2 (AT2) Written Assessment
 write your name and Student ID on the Assessment Submission Form
 tick, sign and date the Student declaration on the front page
 retain your assessment Submission Record Student Copy receipt for your records

What are the elements of this unit?

Elements Element Title

1 Implement diversity policy

2 Foster respect for diversity in the work team

3 Promote the benefits of diversity

Learning Outcomes

Learning Outcomes

On successful  demonstrate the application of diversity policy in a work context

completion you should
be able to perform these
tasks independently.
This unit is assessed as a
standalone unit
 critically review a diversity policy
 implement strategies to ensure that diversity is understood and
respected in the work team
 demonstrate compliance with procedures for handling complaints or
harassment allegations
 promote the benefits of diversity to others.

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 Assessment Task 1
AT1 – Report

Unit Purpose This assessment task provides you the opportunity to confirm you have gained the
underpinning knowledge required by you to:
 manage diversity in the workplace.
 implement the organisation’s diversity policy, fostering diversity within the
work team and promoting the benefits of a diverse workplace.

When and Where This assessment will be conducted in the classroom under your assessor’s
supervision and after the theory component has been completed.

What do I have to do? In order to achieve a Satisfactory result for this assessment (AT1) you must:

Read and familiarise yourself with the Kingfisher Resorts and Spa diversity policy.
This is a fictitious diversity policy developed for this assessment :
 review and research current practices in diversity and make suggestions for
how the diversity policy for Kingfisher Resorts and Spa can be improved.
 submit a short report, using the template provided.

Assessment Purpose
Satisfactory completion of this assessment contributes to the evidence your assessor
will collect which will reflect that you understand and are aware of how to manage
diversity in the workplace and also to implement the organisation’s diversity policy,
fostering diversity within the work team and promoting the benefits of a diverse
workplace. Specifically, you must have demonstrated knowledge of:
 outline formal and informal complaints procedures
 identify and outline key features of relevant current legislation regarding:
o age discrimination
o disability discrimination
o racial discrimination
o sex discrimination
o human rights
o equal opportunity.

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Resources and In order to complete this unit of competency you are required to:
Equipment
 read your textbook
 and also access the following key resources:
o legislation, regulations and codes of practice for managing diversity
o workplace diversity policies and procedures
o interaction with others.
 you will need a pen and the assessment document
Note: assessments completed in pencil are not accepted

Timeline  This assessment is due to be submitted with all other assessments for this unit
on the due date noted on your timetable.
 Please hand your completed assessment tasks, AT1 Report and AT2 Written
Assessment to your assessor.

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 AT1 – Report
Diversity Policy Report

Diversity Policy Report

This assessment requires you to review and research current practices in diversity and make suggestions for
how the diversity policy for Kingfisher Resorts and Spa can be improved.
You are required to do the following.
o Complete Tasks 1 to 7 in AT1.
o Read and familiarise yourself with the Kingfisher Resorts and Spa diversity policy provided by your
Assessor. This is a fictitious diversity policy developed for this assessment.
o To gather ideas, research what major companies are doing to manage diversity. Large companies
such as the major banks (Westpac, ANZ and Commonwealth), BHP, PepsiCo, etc., tend to have
information on their websites. Also use the research gathered throughout the unit, as directed in the
‘Extend your learning’ activities.
Report
Your report should be presented fully typed, in a short report format, using the AT1 Report template provided
by your Assessor.
o Follow the short report format:
a) Cover or title page
b) Table of contents
c) Introduction
d) Body – with headings and numbering systems
e) Conclusion
f) References: list sources of information and research referenced in text
g) Appendix: flow chart of the grievance procedure

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Task 1: Introduction and legislation

1. Introduction
Write an introduction to the report. Clearly identify the purpose of the report and what the report aims to
achieve.
Include a definition of diversity and comments on the benefits of diversity in the workplace.
2. Legislation
2.1 Relevant legislation
Make a list of the applicable federal and state/territory legislation.
2.2 Key features of legislation
Outline the key features of current legislation relating to age, disability, racial and sex discrimination,
human rights and equal opportunity; its aim, purpose or objective and what or who it protects (if
relevant).
2.3 Protected attributes
Include a list of all the protected attributes or grounds for discrimination.
3. Discrimination
Create a statement about Kingfisher Resorts and Spa’s position on discrimination and define the term
discrimination.
3.1 Direct discrimination
Provide a clear definition of direct discrimination and provide examples to clarify understanding.
3.2 Indirect discrimination
Provide a clear definition of indirect discrimination and provide examples to clarify understanding.
3.3 Adverse actions
Explain what ‘adverse actions’ means and provide examples to clarify understanding.
3.4 Allowable discrimination
Explain how sometimes discrimination is allowable. Give examples that relate to the Kingfisher Resorts
and Spa to clarify understanding.
Once completed, save your document. You don’t need to submit it yet.

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Task 2: Age, gender and family diversity

Go to your saved document Diversity policy report and complete Task 2.

Review Kingfisher’s diversity policy. How could you improve the diversity policy in the following areas?
4. Age-based diversity
How well does it provide for age-based diversity? How could it be improved?
5. Gender diversity
How well does it provide for gender-based diversity? How could it be improved?
6. Parental support, including supporting women returning to the workforce after maternity leave
How well does it provide for family-based diversity? How could it be improved?
7. Work/life balance
State Kingfisher’s policy stance on work/life balance and any supporting policies and procedures.
Review your suggestions for improvement and develop at least three strategies that should be
implemented to support and improve work/life balance.
Ensure you address strategies that would support the policy. For example, if you say Kingfisher values
work/life balance, what strategies will you implement to achieve this?
Once completed, save your document. You don’t need to submit it yet.

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Task 3: LGBTI, disability and Aboriginal and Torres Strait Islander peoples

Go to your saved document Diversity policy report and complete Task 3.

Review Kingfisher’s diversity policy. How could you improve the diversity policy in the following areas?
8. LGBTI community
How well does it provide for LGBTI diversity and how could it be improved?
9. Disability
How well does it provide for disability diversity and how could it be improved?
10. Aboriginal and Torres Strait Islander peoples
How well does it provide for Indigenous diversity and how could it be improved?
Ensure you address strategies to support the policy in the areas in 8, 9 and 10. For example, Kingfisher
has a scholarship program for Indigenous people. How can the company encourage an uptake of this?
11. Diversity strategies
Review your suggestions for improvement and develop at least three strategies that should be
implemented to improve diversity in the workplace.
Ensure you address strategies that would support the policy. For example, if you think Kingfisher offer
assistive technology to encourage disabled applicants, what strategies will you implement to achieve this?
Once completed, save your document. You don’t need to submit it yet.

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Task 4: Bullying and harassment

Go to your saved document Diversity policy report and complete Task 4.

Review Kingfisher’s diversity policy. Address the following topic areas.

12. Bullying and harassment
12.1 Definitions
Write a clear definition of bullying and sexual harassment. Provide employees with links to websites for
where they can go for support and further assistance if they feel they have been bullied or harassed.
12.2 Grievance procedures
How could Kingfisher’s current grievance procedure be improved? Create a flow chart on the grievance
procedure and include it in the Appendix.

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Task 5: Recruitment, selection and training

Go to your saved document Diversity policy report and complete Task 5.

Review Kingfisher’s diversity policy. Address the following topic areas.

13. Recruitment and selection
13.1 Recruiting employees
How can Kingfisher aim for diversity in recruiting (attracting applicants) and promoting employees?
13.2 Selecting employees
What strategies can be put in place to prevent discrimination and bias in the selection process? Consider
selection processes, employee prejudices and job role bias.
14. Training needs
Based on the suggestions for improvement you have made in Tasks 1, 2, 3 and 4, write an overview of
the training needs Kingfisher employees will have. Include suggestions for how these training needs
will be met, taking into consideration the different needs of your employees. This can be presented as a
table.
Once completed, save your document. You don’t need to submit it yet.

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Task 6: Promote diversity

Go to your saved document Diversity policy report and complete Task 6.

15. Promoting diversity

15.1 Promoting diversity to staff
How would you promote the benefits of diversity to staff so they see diversity as a strength?
How would you communicate the diversity policy to staff and any updates to ensure it is understood and
implemented correctly?
Describe techniques and mediums you would use and why they are appropriate.
15.2 Promoting diversity externally
Besides the AHRI awards, what other external forums could be used to promote Kingfisher’s diversity
success and further enhance the benefits of diversity in the workplace to the broader society?
Once completed, save your document. You don’t need to submit it yet.

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Task 7: Conclusion and submission

Go to your saved document Diversity policy report and complete Task 7.

16. Conclusion
Now that you have a good understanding of what should be in a diversity policy, reflect on Kingfisher’s
policy.
Discuss the following in your conclusion.
 What areas were neglected, or not adequately addressed?
 What are the benefits to the business of having a policy on managing diversity?
 How can you support diversity in the workplace? What techniques can you use to support the
diversity policy and organisational goals?
 What have you learnt from doing this report and studying this unit?

17. Submission
Save your completed Diversity policy report and submit it to you assessor.

Important!
Once you have completed your report, proofread it and check that your reference list (sources of research) has
been included.
You must also update the table of contents. To do this in Microsoft Word, follow these steps:
 Click on the table of contents. It will turn grey and a small tab will appear at the top of the table that says ‘Table of’. Click on
the ‘down arrow’ next to it. It will give you the menu option ‘update table’.
 Click on ‘update table’.
 Select ‘update entire table’ and press ‘OK’.
 The table of contents will now reflect the correct page numbers.
If using Apache OpenOffice, Google Docs, AbiWord or other apps, please refer to the application’s help files for relevant instructions to
create the table of contents.
Mark this attachment as AT1 Report

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 AT1 Report
Assessor Checklist for Task 1 to 7

Satisfactory
Assessor Checklist for AT1 Report
Did the student successfully demonstrate the following skills and knowledge? Yes No

Developed a report using the report format. a)1. Cover or title page b). Table of contents
c). Introduction d). Body – with headings and numbering systems e). Conclusion f).  
References: list sources of information and research referenced in text g). Appendix: flow
chart of the grievance procedure

Identified, analysed and evaluated complex texts to determine particular diversity  

requirements.

Located and critically reviewed diversity policy and determined how to apply in a specific  
work context

Produced a factual and informative report that demonstrated the application of a diversity  
policy in a work context.

Described improvements to policies and procedures to better meet organisational goals.  

Presented information and opinions using language and non-verbal features appropriate to  
audience.

Identified and described strategies to ensure that diversity is understood and respected in  
the work team.

Described actions to enable staff to see the diversity policy as a strength and ensure it’s  
understood and implemented by relevant parties.

Provided feedback and suggestions for improvement to ensure currency and efficacy of  
diversity policy.

Discussed how to aim for diversity in selecting and recruiting staff.  

Identified and discuss training needs to address issues of difference in the team.  

Described how to promote workforce diversity in internal and external forums to enhance  
the company’s image and reputation.

Identified actions that support organisational efforts to value diversity.  

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 Satisfactory
Assessor Checklist for AT1 Report
Did the student successfully demonstrate the following skills and knowledge? Yes No

Outlined processes and procedures for handling formal and informal  

grievance/complaints.

Identified and outlined key features of relevant current legislation.  

Collated ideas and information from various sources.  

Discussed how they supported organisational efforts to value diversity.  

Investigated new and innovative ideas to improve work practices and processes.  

Satisfactory Not satisfactory

AT1 Report Overall result

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 Assessment Task 2
AT2 – Written Assessment

Unit Purpose This assessment task provides you the opportunity to confirm you have gained the
underpinning knowledge required by you to:
 manage diversity in the workplace.
 implement the organisation’s diversity policy, fostering diversity within the
work team and promoting the benefits of a diverse workplace.

When and Where This assessment will be conducted in the classroom under your assessor’s
supervision and after the theory component has been completed.

What do I have to do?
There are 16 questions in this task (AT2), all which must be completed correctly to
achieve a satisfactory outcome.
You are to construct short and long answer responses according to the instructions
of the individual question.
This is a closed book assessment.

Assessment Purpose
Satisfactory completion of this assessment contributes to the evidence your assessor
will collect which will reflect that you understand and are aware of how to manage
diversity in the workplace and also to implement the organisation’s diversity policy,
fostering diversity within the work team and promoting the benefits of a diverse
workplace. Specifically, you must have demonstrated knowledge of:
 outline formal and informal complaints procedures
 identify and outline key features of relevant current legislation regarding:
o age discrimination
o disability discrimination
o racial discrimination
o sex discrimination
o human rights
o equal opportunity.

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Resources and In order to complete this unit of competency you are required to:
Equipment
 read your textbook
 and also access the following key resources:
o legislation, regulations and codes of practice for managing diversity
o workplace diversity policies and procedures
o interaction with others.
 you will need a pen and the assessment document
Note: assessments completed in pencil are not accepted

Timeline  You will have 120 minutes to complete this task in the classroom.
 Please hand your completed assessment tasks, AT1 Report and AT2 Written
Assessment to your assessor.

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SECTION 1: Implement diversity policy
Question 1
Read the grievance policy statement. It states that the organisation will attempt to resolve the complaints as
quickly as possible and support a fair and equitable process. How would the organisation resolve a grievance
informally?

Grievance policy statement

We are an equal opportunity employer and committed to creating an inclusive and harmonious working
environment. We do not tolerate discrimination, bullying, harassment or victimisation of staff.
We will attempt to resolve employee complaints as quickly as possible and support a fair and equitable
process. No assumptions are made or actions taken until all relevant information has been collected and all
parties have access to support should they need it.

Anyone unhappy with the outcome or decision made has an opportunity to appeal. All people involved in
handling the grievance will treat the matter in the strictest confidence. No information will be released to a
third party without the written consent from those involved.

Satisfactory  Not Satisfactory


Question 2
Based on the flowchart in your resource, briefly outline the three steps of the formal grievance process you
would follow to resolve a complaint.

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Step 1

Step 2

Step 3

Satisfactory  Not Satisfactory


Question 3
The grievance is related to pay and conditions but it wasn’t resolved. Which external organisation should you
refer the issue to and obtain advice and support from?

Satisfactory  Not Satisfactory 

Question 4
What actions can an organisation take to resolve a matter once they have found a party or parties to be at fault?
List three.

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 Satisfactory  Not Satisfactory 
Question 5
List four legislative Acts that have a direct impact on the information that must be incorporated into diversity
management policies and work practices.

Satisfactory  Not Satisfactory 

Question 6
Explain the aim of EEO (Equal Employment Opportunity).

Satisfactory
 Not Satisfactory 

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Question 7
List six grounds or protected areas within anti-discrimination legislation.

Satisfactory  Not Satisfactory 

Question 8
An applicant for a cleaning job is required to fill out a detailed application form and submit it via email along
with an electronic copy of their résumé. The applicant has a learning disability making it difficult to fill out the
form and so they don’t apply. Could this process be a form of direct or indirect discrimination? Explain.

Satisfactory  Not Satisfactory 

Question 9
Legislation requires an organisation to make reasonable accommodation or adjustment to support a person with
a disability. Give two examples of this.

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 Satisfactory  Not Satisfactory 
Question 10
At times, discrimination can be allowable. Give two reasons that can support allowable discrimination.

Satisfactory  Not Satisfactory 

Question 11
Define sexual harassment, identifying the key legal components of the definition.

Satisfactory  Not Satisfactory 

Question 12
What legislation covers bullying in the workplace?

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 Satisfactory  Not Satisfactory 
Question 13
Describe four types of behaviour that could be considered bullying.

Satisfactory  Not Satisfactory 

Question 14
What suggestions would you make to the job advertisement part of a recruitment process to ensure you aim for
a diverse range of applicants?

Satisfactory
 Not Satisfactory 

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Question 15
Gina wants to hire a new salesperson for the firm. It is essential the new person can cope with a very busy
environment and has excellent customer service skills. She thinks about the image of her firm and wants to
convey how vibrant and modern it is. Gina decides that a young person will best fill this role and asks applicants
to include a photo with their résumé. What type of discrimination is it and is it allowable?

Satisfactory  Not Satisfactory 

Question 16
What are the key features of the Sex Discrimination Act 1984?

Satisfactory  Not Satisfactory 

Satisfactory Not satisfactory

AT2 Written Assessment Overall result

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