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Student Name: YATIN

Student ID: SAE4807

Assessment Summary

Unit Details SITXHRM004–Recruit, select and induct staff

This is a summative assessment, which requires


Assessment Type each student to have adequate practice prior
to undertaking this assessment

Assessment 1 Written Task


Assessment Methods
Assessment 2 Project/Role-play

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For Assessor Only - ASSESSMENT COVER SHEET


This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on
the students file. Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and
attached to this form.
Student
Student Name: YATIN SAE4807
ID No:
Contact
Email: Jangrayash1325@gmail.com 0452574055
number:
Unit Code &
SITXHRM004 – Recruit, select and induct staff
Title
First Submission  Subsequent submission 
Result
Please attach the following documentation to this form S = Satisfactory
NS = Not Satisfactory

Assessment 1  Written Task S | NS

 Task 1 – Create Recruitment action Plan S | NS

 Task 2 – Role Play S | NS

 Task 3 – Create Induction Program S | NS


Assessment 2
 Task 4 – Complete Application Shortlisting Matrix S | NS

 Task 5 – Role Play S | NS

 Task 6 – Finalise the Employment S | NS


Final Assessment Result for this unit
(Student will be assessed as being competent
only upon satisfactory completion of all the
 Competent  Not Competent (Comments)
above mentioned assessments)
The Evidence provided is:

 Valid  Sufficient  Authentic  Current

Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment
process including the provisions for re-submitting and academic appeals were explained to me and I
understand these processes. I understand the consequences of plagiarism and confirm that this is my own
work and I have acknowledged or referenced all sources of information I have used for the purpose of this
assessment.

Yatin
Student’s Signature: Date: _______/_______/_______
Final feedback:

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Assessor: I declare that I have conducted a fair, valid,


Signature:
reliable and flexible assessment with this student, and I
have provided appropriate feedback.
Date: _______/_______/_______

Administrative use only

Entered onto Student


________________ ________________
Management Database
Date Initials

USE FOR REASSESSMENT ONLY

Assessment Task No/s

Components

Competent - C Not Competent - NC


Result of Reassessment
(Please circle the Final Assessment Outcome)
Feedback to Student

Please provide general feedback on the Student’s performance.

Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.

Assessor Signature Date

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Assessment 2 – Project/Role-play

Instructions for Students

• This is the second of the two assessment tasks you must complete satisfactorily to be
deemed competent in this unit.
• There are six tasks in this assessment. The student must complete all six tasks to the required
standard, to complete this assessment satisfactorily.

Task 1
o Student must create a recruitment action plan. The recruitment plan may be submitted
in Microsoft Word format with no longer than 500 words. Student must also draft the
interview questions.

Task 2
o Students must discuss staffing needs with colleagues and obtain approval. This is a role
play.

Task 3
o Student must create an induction program. The induction program may be submitted in
Microsoft Word format with no longer than 500 words.

Task 4
o Student must complete Application Shortlisting Matrix, draft the template of an interview
letter and a letter to inform unsuccessful applicants of the recruiter’s decision.

Task 5
o Student must conduct interviews with three applicants (one for each position – cook,
kitchen hand and volunteer), using the interview questions drafted in Task 1. This is a role
play.

Task 6
o Student must finalise the employment and prepare a letter of appointment and an
employee file for any one successful candidate.

• Tasks 1, 3, 4 and 6 are to be completed out of class, in the student’s own time.
• Tasks 2 and 5 of this assessment must be conducted in class, in a simulated workplace
environment, as role plays.
• Your assessor will observe you performing this task and record and assess your performance
in the Role Play and Performance Observation Checklist.
• Read the Assessment description carefully.
• Assessment may be submitted in Microsoft Word format.
• Clearly label your work with name, unit code and unit title to all the documents and sheets
that are attached to your submission.

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• Review the Observation Checklist so that you are familiar with the behaviours that you are
expected to perform during the observation.
• Review other resources, tools, job aids that provide guidance related to the task you are
going to perform.
• Seek clarification regarding the assessment required to be done.
• Acknowledge clearly when and how you are drawing on the ideas or phrases of others.
• Consult your assessor when you are unsure about how to acknowledge the contributions of
others to your thought and writing.
• Read the Plagiarism policy and procedure carefully to understand the consequences that
you could face if your work is plagiarized.
• Seek clarification regarding the assessment required to be done, if you do not understand
the task.
• Ask for reasonable time from Assessor for preparation of project or Assessment.
• Seek information on additional reading material and reference for completion of the
assessments.
• Students with special needs can seek assistance from assessors depending upon the
natureof the need.
• Submit this document along with your assessment work.

Resources required for assessment

The assessor must ensure that the following resources are made available to students, for
assessment:

• Appendix A: Hospitality industry award (general)


• Appendix B: Job descriptions
• Appendix C: Sample induction checklist from Fair Work Ombudsman
• Appendix D: Applicant Shortlisting Matrix
• Appendix E: Interview Record Form

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Scenario

You are the restaurant manager in a casual dining restaurant, Pesto’s, that has started
receiving negative reviews on social media platforms, such as Zomato, Google maps, and
Facebook.

Three months ago, Pesto’s extended the size of their dining area and started seating more
patrons for each service period. Since then, the restaurant, a local favourite in the North
Melbourne area, has started receiving a lot of complaints about service quality and time.

Your 4.5 stars rating has come down to 3.2 stars. Reviews on Zomato include:

“Great food as usual, however, we did not appreciate being made to wait 25 minutes for our
meals to arrive.”

“I used to love this place. They used to make my favourite pasta. But in my last two visits I have
not enjoyed the experience. The wait is long, the place is overcrowded, and the food was
cold by the time it got to me. I will not come back.”

“The wait staff were friendly and apologetic about the nearly 40 minute wait for our food, and
a mix up in our order. Yet, it does not make up for the fact that the chefs in the kitchen are
clearly not paying attention to what they need to be doing.”

Since expansion, the kitchen team has been struggling to cope with the increasing numbers of
customers. Currently, you have 1 chef and 2 cooks working full time, servicing on an average
50 customers per hour between 5 PM – 10 PM. Your busiest days of the week are Thursday –
Saturday.

Kitchen staff start work at 3 PM and finish at 11 PM.

You need more kitchen staff (cooks and kitchen hands) for the busiest days of the week. You
also have to take on a volunteer work experience student, who is studying a cookery course.
This volunteer can assist in the capacity of a kitchen hand.

It is now April 15th. The new recruits must start work by 1st June.

You have a budget of $900 per week for wages of the new staff.

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Task 1: Create a recruitment action plan

Taking into account the needs of the business, identify how many new kitchen staff you can
employ, within the budget of $900.

Use the Hospitality Award in Appendix A to make this calculation.

Ensure that your calculation includes at least:


• 1 part-time permanent staff
• 1 casual staff
• 1 volunteer staff – kitchen hand (unpaid, can only work 20 hours per week)

After you have made your calculations, you must research and create a recruitment action
plan.

Your plan must be a typed document, no longer than 500 words.

Your plan must include:

1. Business needs analysis:

• immediate issues facing the business


• organisational changes necessary to rectify performance issues

2. Recruitment

• Staffing needs
o number of staff required
o staff costs
o job positions to be advertised

• Selection criteria for each job, based on the job descriptions provided to you in
Appendix B (criteria must be merit-based and adhering to EEO principles), including:
o job skills
o customer service skills

• A recruitment timeline that includes the duration and dates of each stage as follows:
o advertising
o shortlisting
o selection and notification of shortlisted candidates
o notification of unsuccessful candidates
o interview
o role commencement and induction/ training

Against each stage of the timeline, indicate who will be involved in the process (e.g.,
who will advertise, who will interview, etc.)
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• Identify where the interviews will be held. In case your selected candidates cannot
attend the interview in person, identify one alternate arrangement that can be made.
• For each position, draft the text for a job ad.

Each ad must include:


o job title, clear description of role, location and duties
o employment type
o clear and concise key selection criteria (including job skills and experience, and
customer service skills and experience)
o customer service attitudes and experiences that applicants must have
o wages where applicable
o application deadline

• an estimate of approximate advertising costs and procedures for 3 media (such as


website, newspaper, journal, social media, etc.), using the internet for research,
presented in the following format:

Job advertising Cost of advertising Additional details of product


site/newspaper

• for each position, a sample of 5 interview questions you will ask to ensure the applicants
meet selection criteria

• for each position, 2 types of checks you will perform on shortlisted candidates

• 2 strategies you can use to find more candidates if you do not get a sufficient number of
applications or suitable candidates for any job position

Submission requirements

At the end of this task, you must submit your recruitment plan as a typed document, to your
assessor.

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Performance Checklist and Assessment Outcome – Assessment 2, Task 1

Student name YATIN


Unit code and title SITXHRM004 - Recruit, select and induct staff

Assessor name

Did the student: Satisfactory Comments

Demonstrate understanding of the recruitment needs


of the business based on customer feedback and
 Yes  No
efficiency levels in the restaurant described in
scenario
Calculate staff numbers required based on business
 Yes  No
needs and budgets
Develop a recruitment timeline containing criteria
 Yes  No
specified in the task
Use job descriptions to create clear and concise
 Yes  No
selection criteria, and job ads for all three positions
Ensure selection criteria are merit-based and in
 Yes  No
adherence to EEO principles

Prepare drafts of job ads for each position  Yes  No

Prepare an estimate of advertising costs which


 Yes  No
include three media
Prepare sample interview questions based on
selection criteria (job skills and customer service skills)  Yes  No
for each position
Identify checks to be conducted for shortlisted
 Yes  No
candidates for each position
Identify two problem solving strategies if a suitable
number of candidates is not received in the first round  Yes  No
of recruitment

Result:  Satisfactory  Not Satisfactory  Not Assessed

Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.

Assessor Name:

Assessor Signature: Date: _______/_______/_______


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Student Declaration:
I have read and agree with this assessment record.

Yatin
Student Signature: Date: _______/_______/_______

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Task 2: Role play – Discuss staffing needs with colleagues and obtain
approval

Have a meeting with the owner of Pesto’s to discuss your staffing needs and your proposed
recruitment plan.

During your meeting with the restaurant owner:


• discuss your staffing needs, including the reason for staff changes,
• identify the number of staff you wish to hire, their employment type (full time/ part time,
casual, volunteer), and staff costs;
• identify how the proposed staff changes will improve the quality of service, including how
you will allocate duties;
• describe your recruitment timeline, and who will be involved in the recruitment process;
• discuss the selection criteria you have used and your drafts of the job ads;
• discuss advertising media costs,
• discuss your sample of interview questions
• seek feedback on your plan from the restaurant owner, and seek approval to implement
your plan

At the end of the task, you must receive approval for your recruitment plan, from the owner of
the restaurant.

Your assessor will observe you participating in this role play, and will assess you based on your
ability to:
• Clearly communicate your requirements to the restaurant owner
• Seek input from the owner and actively listen to their ideas

This is a role play. Your assessor will play the role of the restaurant owner, or organise for a
classmate to play the role of the owner of Pesto’s.

Your assessor will assess your performance using the Role Play Observation Checklist Below.

Submission requirements

At the end of this task, you must submit a Role Play Observation Checklist completed by your
assessor and signed by you, to your assessor.

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Role Play Observation Checklist and Assessment Outcome – Assessment 2, Task 2

Student name Yatin


Unit code and title SITXHRM004 - Recruit, select and induct staff

Assessor name

Date of submission
Did the student demonstrate the Comments
Check (X)
following skills: (How did the student demonstrate this?)

Y N

Consult with the restaurant owner


about the staffing needs of Pesto’s,
and rationale for hiring staff
Identify new job roles to be advertised
and staff costs
Discuss how the proposed staff
changes will improve the quality of
service

Outline selection criteria of each job

Outline recruitment timeline persons


responsible for each stage
Present the drafts of the job ads and
seek approval for them

Discuss media costs

Present draft interview questions for


each position and seek for them
Seek feedback on and approval for
implementing the recruitment plan
Listen attentively to inputs of
restaurant owner
Feedback / Comments:

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Result:  Satisfactory  Not Satisfactory  Not Assessed


Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.

Assessor Signature: Date: _______/_______/_______


Student Declaration:
I have read and agree with this assessment record.

Yatin
Student Signature: Date: _______/_______/_______

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Task 3 – Create an induction program

Pesto’s restaurant’s operating hours are Monday – Sunday, 5 PM – 10 PM.

The kitchen staff working the start working at 3 PM, prior to the restaurant opening.

The induction program that Pesto’s provides employees is 1 hour in duration.

Prepare a plan for induction and orientation for new employees.

Your induction plan must include:

• location
• duration
• date and time (ensure the induction is conducted at a time when disruption to operations
can be minimised)
• who the induction program will be conducted by
• content and structure of induction program
• documentation the new employees must complete at induction
• where the documentation will be filed and maintained
• an induction acknowledgement form which lists all items covered in the induction program,
and which employees must sign and date to indicate they have received the induction
program

You plan must be submitted as a typed document, no longer than 500 words.

Use the Induction Checklist Template from Fair Work Ombudsman (Appendix C) to plan the
content and structure of your induction program.

Submission requirements

At the end of this task, you must submit:


• an induction plan as a typed document, including:
o outline of the induction program
o information about documentation and filing of employee records
o acknowledgment form

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Performance Checklist and Assessment Outcome – Assessment 2, Task 3

Student name Yatin


Unit code and title SITXHRM004 - Recruit, select and induct staff

Assessor name

Did the student: Satisfactory Comments

Research and prepare an induction and orientation


 Yes  No
plan for employees
Identify when, where, and by whom the induction will
be conducted, and ensured that the program  Yes  No
minimises disruption to operations
Prepares structure and outlines content for the
induction program, and includes:
• key organisational policies and procedures  Yes  No
• job role details
• facilities orientation
Identifies documentation that employees must
 Yes  No
complete, at the end of the induction program
Identifies procedure for filing and maintaining
 Yes  No
documentation
Prepares acknowledgement form for employees to
 Yes  No
complete after induction

Result:  Satisfactory  Not Satisfactory  Not Assessed

Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.

Assessor Name:

Assessor Signature: Date: _______/_______/_______


Student Declaration:
I have read and agree with this assessment record.

Yatin
Student Signature: Date: _______/_______/_______

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Task 4 – Analysis and selection of job candidates

Scenario

You have received two applications and CVs for each position advertised. These have been
summarized in table format in the Application Shortlisting Matrix in Appendix D.

The matrix contains information about the candidates’ qualifications and work experience.

1. Complete the application shortlisting matrix by indicating, against each applicant, whether
the applicant has been shortlisted or not, and providing a rationale for your decision.

2. Research and draft the template of an interview letter for a shortlisted applicant; ensure
you:
o inform candidates of their progress to interview stage
o inform candidates of the location and time of their interview
o ask candidates to inform you if they cannot attend the interview, and provide
information on alternate arrangements that can be made in such a case

(this is only a template of a letter and does not need to be addressed to any individuals)

3. Draft the template of a letter to inform unsuccessful applicants of your decision (this is only a
template and does not need to be addressed to any individuals)

Submission requirements

At the end of this task, you must submit:


• a completed Applicant Shortlisting Matrix
• one draft of an interview letter
• one draft of a letter informing unsuccessful applicants of your decision

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Performance Checklist and Assessment Outcome – Assessment 2, Task 4

Student name Yatin


Unit code and title SITXHRM004 - Recruit, select and induct staff

Assessor name

Did the student: Satisfactory Comments

Read and interpret applications, and evaluate


applications against selection criteria and customer  Yes  No
service criteria
Follow recruitment procedures by completing the
 Yes  No
Applicant Shortlisting Matrix for each applicant
Shortlist 3 applicants, one for each position, to move to
 Yes  No
interview stage
Draft the template of an interview letter to advise
successful applicants of their progress to the next
stage of recruitment, ensuring access instructions and  Yes  No
special arrangements are included in the interview
letter
Draft the template of a letter to advise unsuccessful
 Yes  No
applicants of the recruiter’s decision

Result:  Satisfactory  Not Satisfactory  Not Assessed

Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.

Assessor Name:

Assessor Signature: Date: _______/_______/_______


Student Declaration:
I have read and agree with this assessment record.

Yatin
Student Signature: Date: _______/_______/_______

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Task 5: Conduct interviews

You are to conduct interviews with three applicants (one for each position), using the
interview questions you have drafted in Task 1.

Prior to the interview:

• discuss with your assessor which candidates (names) you are going to interview for each
position, so that your assessor can organise for three volunteers to play the roles of the
interviewees

• provide each interviewee with a copy of the relevant interview questions; since this is a
simulation, your interviewees will need to prepare their responses

• provide each interviewee with a copy of the selection criteria for their role

• prepare an interview Record Form for each interview using the template in Appendix E,
customising the template with your own interview questions.

Part A - During the interviews

During the interviews you must:

• Confirm that the information provided in the résumés is accurate


• Ensure the candidates have the skills and knowledge required for the job
• Ensure the candidates have the customer service attitudes and experience required for the
job

Use the Interview Record Form you have prepared to make notes of the candidates’
responses in the interviews.

Part B - After the interviews

After the interviews, you must discuss the performance of all three candidates with the owner
of the restaurant and make recommendations for recruitment based on the outcomes of the
interview, i.e. – whether the candidates were successful or not.

This is a role play.

For the interviews, your assessor will organise three volunteers to play interview candidates.

After the interview, your assessor will play the role of the restaurant owner.

Your assessor will observe you conducting interviews and assess you on your ability to:

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• use verbal and non-verbal communication skills clearly


• use questioning skills to get information about job skills, experience and customer service
attitudes
• use rapport building skills to put interviewees at ease
• quickly adapt interview techniques to meet the needs of your interviewees (such as
language and comprehension levels)

During the meeting with the restaurant owner, you will be assessed on your ability to:
• communicate your ideas clearly to your colleague and obtain their inputs and feedback
• collaboratively arrive at a decision

Your assessor will assess your performance using the Role Play Observation Checklist below.

Submission requirements

At the end of this task, you must submit:


• three Interview Record Forms (one for each interview)
• a Role Play Observation Checklist completed by your assessor and signed by you

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Role Play Observation Checklist and Assessment Outcome – Assessment 2, Task 5

Student name Yatin


Unit code and title SITXHRM004 - Recruit, select and induct staff

Assessor name

Cook: Kitchen hand: Volunteer:


Part A:
Date of submission
Part B:

Part A
Did the student demonstrate Comments
Check (X)
the following skills: (How did the student
Kitchen demonstrate this?)
Cook Volunteer
hand

Y N Y N Y N

Use questioning skills to get


information about
candidate’s attitudes,
aptitude, experience and fit
for the needs of the
restaurant
Demonstrate communication
skills of active listening, clear
and concise speech, and
rapport building during the
interview, and when
discussing interview outcomes
with colleagues
Adapt/ rephrase interview
techniques to meet the needs
of the interviewee
Listen attentively to inputs of
interviewees

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Part B
Did the student demonstrate the Check (X) Comments
following skills:
Y N (How did the student demonstrate this?)

Describe the outcome of each


interview, and make
recommendations for the recruitment
of staff
Demonstrate critical thinking skills to
evaluate candidature, when
describing rationale for
recommendations
Seek feedback from restaurant
owner, and approval to recruit
selected staff
Listen attentively to inputs of
restaurant owner
Feedback / Comments:

Result:  Satisfactory  Not Satisfactory  Not Assessed

Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback.

Assessor Signature: Date: _______/_______/_______


Student Declaration:
I have read and agree with this assessment record.

Yatin
Student Signature: Date: _______/_______/_______

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Task 6: Finalise employment

Part A

You must prepare for any one successful candidate:

1. a letter of appointment that contains:


o terms and conditions of employment
o key dates
o an induction and orientation schedule, including date and times

2. an employee file that contains:


o Applicant Shortlist Matrix
o interview notes
o letter of appointment
o copy of induction checklist to be signed by candidate (prepared in Task 3)

Part B

Draft an email to all kitchen staff of the restaurant, advising them of the following:

• names of new employees


• start date of new employees
• induction time, location and duration
• how the induction program will affect the work of other kitchen staff (e.g. introductions,
facilities tours, etc.)
• how the induction will ensure operations are not disrupted

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Performance Checklist and Assessment Outcome – Assessment 2, Task 6

Student name Yatin


Unit code and title SITXHRM004 - Recruit, select and induct staff

Assessor name

Did the student: Satisfactory Comments

Part A
Prepare a letter of appointment for one selected
 Yes  No
candidate
Advise candidate of:
• terms of employment
 Yes  No
• key dates
• induction and orientation schedule
Prepare an employee file that contains:
• Applicant Shortlist Matrix
• interview notes
 Yes  No
• letter of appointment
• copy of induction checklist to be signed by
candidate

Part B

Draft an email to staff advising of new recruits and the


 Yes  No
induction schedule

Identify staff involvement in induction program  Yes  No

Identify how disruptions to operations will be minimised  Yes  No

Result:  Satisfactory  Not Satisfactory  Not Assessed

Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.

Assessor Name:

Assessor Signature: Date: _______/_______/_______

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Student Declaration:
I have read and agree with this assessment record.

Yatin
Student Signature: Date: _______/_______/_______

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Appendices

Appendix A:

Refer Hospitality Industry Award Sample Document

Appendix B:

Refer Position Description Sample Document

Appendix C:

Refer Induction Checklist Sample Document

Appendix E:

Refer Interview Record Form Sample Document

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Appendix D: Applicant Shortlisting Matrix

Applicant Position Education Vocational Relevant Skills/ Attributes Communication Shortlist Comments –
Name applied for Qualifications Work skills ed rationale for
Experience (Y/N) decision
John Dew Cook Year 10 Certificate III in • 2 years as • Organisational • Excellent
Commercial Cookery kitchen Skills communicatio
hand • Willingness to n skills
• 1 year as work on • Team member
cook weekends as well as
• Good customer leader
service skills
Bina Cook Year 12 Diploma in Hospitality 3 years’ • Can handle high • Good listener
Noonan experience stress • Very good
in restaurant environments. communicatio
as cook
• Physical stamina n and
• Multitasking negotiation
• IT skills skills
• Good customer
service skills
Mary Fry Kitchen High • Certificate II in • 2 months’ • Flexibility • Strong
hand School Hospitality experienc • Being able to communicatio
• Food handlers e in food stand for long n and
certificate and hours and lift interpersonal
beverage heavy items skills
service • Able to work cash
register Can work as part
6 months’ of a team
kitchen Can work under
hand pressure
experience

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Ravi Singh Kitchen Year 10 None None • Able to work • Good


hand quickly and safely communicatio
n skills and
Plenty of stamina team player

The ability to
listen and learn
quickly

Applicant Position Education Vocational Relevant Skills/ Attributes Communication


Name applied Qualifications Work skills
for Experience

Mahi Way Kitchen Year 12 • Certificate III in • Worked in • Excellent • Very good
hand Commercial cafeteria customer service communicatio
(volunteer) Cookery- to be as kitchen skills n skills
completed in four hand – 1 • Ability to prioritise • IELTS score 5.5
months year workload
• Barista training • Working in • Problem solving
course completed restaurant skills
• Responsible Service as wait • Work rights in
of Alcohol (RSA) staff for 1 Australia
year
Polly Bora Kitchen VCE • Certificate 1 in • Working • Excellent • Good
hand Hospitality (Kitchen inSafeway customer service communicatio
(volunteer) Operations) for 1 year skills n skills
• Worked in • Can operate POS • Ability to work
KFC for 1 machine on a team/in a
year • Positive attitude team
• Adaptability environment

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