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Assessment Summary
Student Declaration:
I acknowledge that I understand the requirements to complete the assessment tasks. The assessment
process including the provisions for re-submitting and academic appeals were explained to me and I
understand these processes. I understand the consequences of plagiarism and confirm that this is my own
work and I have acknowledged or referenced all sources of information I have used for the purpose of this
assessment.
Yatin
Student’s Signature: Date: _______/_______/_______
Final feedback:
Components
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student,
and I have provided appropriate feedback.
Assessment 2 – Project/Role-play
• This is the second of the two assessment tasks you must complete satisfactorily to be
deemed competent in this unit.
• There are six tasks in this assessment. The student must complete all six tasks to the required
standard, to complete this assessment satisfactorily.
Task 1
o Student must create a recruitment action plan. The recruitment plan may be submitted
in Microsoft Word format with no longer than 500 words. Student must also draft the
interview questions.
Task 2
o Students must discuss staffing needs with colleagues and obtain approval. This is a role
play.
Task 3
o Student must create an induction program. The induction program may be submitted in
Microsoft Word format with no longer than 500 words.
Task 4
o Student must complete Application Shortlisting Matrix, draft the template of an interview
letter and a letter to inform unsuccessful applicants of the recruiter’s decision.
Task 5
o Student must conduct interviews with three applicants (one for each position – cook,
kitchen hand and volunteer), using the interview questions drafted in Task 1. This is a role
play.
Task 6
o Student must finalise the employment and prepare a letter of appointment and an
employee file for any one successful candidate.
• Tasks 1, 3, 4 and 6 are to be completed out of class, in the student’s own time.
• Tasks 2 and 5 of this assessment must be conducted in class, in a simulated workplace
environment, as role plays.
• Your assessor will observe you performing this task and record and assess your performance
in the Role Play and Performance Observation Checklist.
• Read the Assessment description carefully.
• Assessment may be submitted in Microsoft Word format.
• Clearly label your work with name, unit code and unit title to all the documents and sheets
that are attached to your submission.
• Review the Observation Checklist so that you are familiar with the behaviours that you are
expected to perform during the observation.
• Review other resources, tools, job aids that provide guidance related to the task you are
going to perform.
• Seek clarification regarding the assessment required to be done.
• Acknowledge clearly when and how you are drawing on the ideas or phrases of others.
• Consult your assessor when you are unsure about how to acknowledge the contributions of
others to your thought and writing.
• Read the Plagiarism policy and procedure carefully to understand the consequences that
you could face if your work is plagiarized.
• Seek clarification regarding the assessment required to be done, if you do not understand
the task.
• Ask for reasonable time from Assessor for preparation of project or Assessment.
• Seek information on additional reading material and reference for completion of the
assessments.
• Students with special needs can seek assistance from assessors depending upon the
natureof the need.
• Submit this document along with your assessment work.
The assessor must ensure that the following resources are made available to students, for
assessment:
Scenario
You are the restaurant manager in a casual dining restaurant, Pesto’s, that has started
receiving negative reviews on social media platforms, such as Zomato, Google maps, and
Facebook.
Three months ago, Pesto’s extended the size of their dining area and started seating more
patrons for each service period. Since then, the restaurant, a local favourite in the North
Melbourne area, has started receiving a lot of complaints about service quality and time.
Your 4.5 stars rating has come down to 3.2 stars. Reviews on Zomato include:
“Great food as usual, however, we did not appreciate being made to wait 25 minutes for our
meals to arrive.”
“I used to love this place. They used to make my favourite pasta. But in my last two visits I have
not enjoyed the experience. The wait is long, the place is overcrowded, and the food was
cold by the time it got to me. I will not come back.”
“The wait staff were friendly and apologetic about the nearly 40 minute wait for our food, and
a mix up in our order. Yet, it does not make up for the fact that the chefs in the kitchen are
clearly not paying attention to what they need to be doing.”
Since expansion, the kitchen team has been struggling to cope with the increasing numbers of
customers. Currently, you have 1 chef and 2 cooks working full time, servicing on an average
50 customers per hour between 5 PM – 10 PM. Your busiest days of the week are Thursday –
Saturday.
You need more kitchen staff (cooks and kitchen hands) for the busiest days of the week. You
also have to take on a volunteer work experience student, who is studying a cookery course.
This volunteer can assist in the capacity of a kitchen hand.
It is now April 15th. The new recruits must start work by 1st June.
You have a budget of $900 per week for wages of the new staff.
Taking into account the needs of the business, identify how many new kitchen staff you can
employ, within the budget of $900.
After you have made your calculations, you must research and create a recruitment action
plan.
2. Recruitment
• Staffing needs
o number of staff required
o staff costs
o job positions to be advertised
• Selection criteria for each job, based on the job descriptions provided to you in
Appendix B (criteria must be merit-based and adhering to EEO principles), including:
o job skills
o customer service skills
• A recruitment timeline that includes the duration and dates of each stage as follows:
o advertising
o shortlisting
o selection and notification of shortlisted candidates
o notification of unsuccessful candidates
o interview
o role commencement and induction/ training
Against each stage of the timeline, indicate who will be involved in the process (e.g.,
who will advertise, who will interview, etc.)
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Assessment Tool|SITXHRM004
• Identify where the interviews will be held. In case your selected candidates cannot
attend the interview in person, identify one alternate arrangement that can be made.
• For each position, draft the text for a job ad.
• for each position, a sample of 5 interview questions you will ask to ensure the applicants
meet selection criteria
• for each position, 2 types of checks you will perform on shortlisted candidates
• 2 strategies you can use to find more candidates if you do not get a sufficient number of
applications or suitable candidates for any job position
Submission requirements
At the end of this task, you must submit your recruitment plan as a typed document, to your
assessor.
Assessor name
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.
Assessor Name:
Student Declaration:
I have read and agree with this assessment record.
Yatin
Student Signature: Date: _______/_______/_______
Task 2: Role play – Discuss staffing needs with colleagues and obtain
approval
Have a meeting with the owner of Pesto’s to discuss your staffing needs and your proposed
recruitment plan.
At the end of the task, you must receive approval for your recruitment plan, from the owner of
the restaurant.
Your assessor will observe you participating in this role play, and will assess you based on your
ability to:
• Clearly communicate your requirements to the restaurant owner
• Seek input from the owner and actively listen to their ideas
This is a role play. Your assessor will play the role of the restaurant owner, or organise for a
classmate to play the role of the owner of Pesto’s.
Your assessor will assess your performance using the Role Play Observation Checklist Below.
Submission requirements
At the end of this task, you must submit a Role Play Observation Checklist completed by your
assessor and signed by you, to your assessor.
Assessor name
Date of submission
Did the student demonstrate the Comments
Check (X)
following skills: (How did the student demonstrate this?)
Y N
Yatin
Student Signature: Date: _______/_______/_______
The kitchen staff working the start working at 3 PM, prior to the restaurant opening.
• location
• duration
• date and time (ensure the induction is conducted at a time when disruption to operations
can be minimised)
• who the induction program will be conducted by
• content and structure of induction program
• documentation the new employees must complete at induction
• where the documentation will be filed and maintained
• an induction acknowledgement form which lists all items covered in the induction program,
and which employees must sign and date to indicate they have received the induction
program
You plan must be submitted as a typed document, no longer than 500 words.
Use the Induction Checklist Template from Fair Work Ombudsman (Appendix C) to plan the
content and structure of your induction program.
Submission requirements
Assessor name
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.
Assessor Name:
Yatin
Student Signature: Date: _______/_______/_______
Scenario
You have received two applications and CVs for each position advertised. These have been
summarized in table format in the Application Shortlisting Matrix in Appendix D.
The matrix contains information about the candidates’ qualifications and work experience.
1. Complete the application shortlisting matrix by indicating, against each applicant, whether
the applicant has been shortlisted or not, and providing a rationale for your decision.
2. Research and draft the template of an interview letter for a shortlisted applicant; ensure
you:
o inform candidates of their progress to interview stage
o inform candidates of the location and time of their interview
o ask candidates to inform you if they cannot attend the interview, and provide
information on alternate arrangements that can be made in such a case
(this is only a template of a letter and does not need to be addressed to any individuals)
3. Draft the template of a letter to inform unsuccessful applicants of your decision (this is only a
template and does not need to be addressed to any individuals)
Submission requirements
Assessor name
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.
Assessor Name:
Yatin
Student Signature: Date: _______/_______/_______
You are to conduct interviews with three applicants (one for each position), using the
interview questions you have drafted in Task 1.
• discuss with your assessor which candidates (names) you are going to interview for each
position, so that your assessor can organise for three volunteers to play the roles of the
interviewees
•
• provide each interviewee with a copy of the relevant interview questions; since this is a
simulation, your interviewees will need to prepare their responses
•
• provide each interviewee with a copy of the selection criteria for their role
•
• prepare an interview Record Form for each interview using the template in Appendix E,
customising the template with your own interview questions.
Use the Interview Record Form you have prepared to make notes of the candidates’
responses in the interviews.
After the interviews, you must discuss the performance of all three candidates with the owner
of the restaurant and make recommendations for recruitment based on the outcomes of the
interview, i.e. – whether the candidates were successful or not.
For the interviews, your assessor will organise three volunteers to play interview candidates.
After the interview, your assessor will play the role of the restaurant owner.
Your assessor will observe you conducting interviews and assess you on your ability to:
During the meeting with the restaurant owner, you will be assessed on your ability to:
• communicate your ideas clearly to your colleague and obtain their inputs and feedback
• collaboratively arrive at a decision
Your assessor will assess your performance using the Role Play Observation Checklist below.
Submission requirements
Assessor name
Part A
Did the student demonstrate Comments
Check (X)
the following skills: (How did the student
Kitchen demonstrate this?)
Cook Volunteer
hand
Y N Y N Y N
Part B
Did the student demonstrate the Check (X) Comments
following skills:
Y N (How did the student demonstrate this?)
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback.
Yatin
Student Signature: Date: _______/_______/_______
Part A
Part B
Draft an email to all kitchen staff of the restaurant, advising them of the following:
Assessor name
Part A
Prepare a letter of appointment for one selected
Yes No
candidate
Advise candidate of:
• terms of employment
Yes No
• key dates
• induction and orientation schedule
Prepare an employee file that contains:
• Applicant Shortlist Matrix
• interview notes
Yes No
• letter of appointment
• copy of induction checklist to be signed by
candidate
Part B
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided appropriate feedback.
Assessor Name:
Student Declaration:
I have read and agree with this assessment record.
Yatin
Student Signature: Date: _______/_______/_______
Appendices
Appendix A:
Appendix B:
Appendix C:
Appendix E:
Applicant Position Education Vocational Relevant Skills/ Attributes Communication Shortlist Comments –
Name applied for Qualifications Work skills ed rationale for
Experience (Y/N) decision
John Dew Cook Year 10 Certificate III in • 2 years as • Organisational • Excellent
Commercial Cookery kitchen Skills communicatio
hand • Willingness to n skills
• 1 year as work on • Team member
cook weekends as well as
• Good customer leader
service skills
Bina Cook Year 12 Diploma in Hospitality 3 years’ • Can handle high • Good listener
Noonan experience stress • Very good
in restaurant environments. communicatio
as cook
• Physical stamina n and
• Multitasking negotiation
• IT skills skills
• Good customer
service skills
Mary Fry Kitchen High • Certificate II in • 2 months’ • Flexibility • Strong
hand School Hospitality experienc • Being able to communicatio
• Food handlers e in food stand for long n and
certificate and hours and lift interpersonal
beverage heavy items skills
service • Able to work cash
register Can work as part
6 months’ of a team
kitchen Can work under
hand pressure
experience
The ability to
listen and learn
quickly
Mahi Way Kitchen Year 12 • Certificate III in • Worked in • Excellent • Very good
hand Commercial cafeteria customer service communicatio
(volunteer) Cookery- to be as kitchen skills n skills
completed in four hand – 1 • Ability to prioritise • IELTS score 5.5
months year workload
• Barista training • Working in • Problem solving
course completed restaurant skills
• Responsible Service as wait • Work rights in
of Alcohol (RSA) staff for 1 Australia
year
Polly Bora Kitchen VCE • Certificate 1 in • Working • Excellent • Good
hand Hospitality (Kitchen inSafeway customer service communicatio
(volunteer) Operations) for 1 year skills n skills
• Worked in • Can operate POS • Ability to work
KFC for 1 machine on a team/in a
year • Positive attitude team
• Adaptability environment