ASSESSMENT METHOD 2 – PROJECT-PART D

Instructions to students
• This assessment requires you to plan, acquire resources for and monitor an operational plan

• You must complete all the assessment tasks in this Project – Part D

• In this assessment, you must complete Stages 1 to 7 in the flow chart

• To be competent in Part –D, you must demonstrate all the skills satisfactory listed in the
marking guide

• Your assessor will go over the marking guide with you prior to the assessment. This will allow
you the opportunity to ask questions and to better complete your assessment.

• You must use suitable word processing software to complete tasks.

• Recommended font sizes of the document should range between 10 and 14 and font type
should be as Calibri, Arial, Times New Roman or Tahoma

• You must use the templates and other documents given by your assessor to complete this Part
D.

• You could complete this assessment in classroom, Computer lab or self-paced.

• You must spend approximately 12 hours to complete the Part D.

• Once you complete the Part D- you must discuss the progress of the project with your
assessor before proceeding to Part E.

• The additional and specific instructions are listed under each task

• If you have any special needs, must inform to your assessor before commencing the
assessment.
• Assessor will brief the assessment policy before commencing the assessment to
students, all additional and specific instructions are listed under each task.
•
•
• If you do not agree with the outcome, you could discuss the matter with your assessor.
If it’s unsuccessful you could appeal the outcome by lodging a formal complaint as per
the assessment EAA policy and procedure.

• If your work is found to have been plagiarised or copied from another source without
proper references, the submitted work will be subject to the plagiarism and academic
dishonesty policy of EAA.

• Copying, paraphrasing or summarising the work of another student or another source without
appropriate acknowledgement is considered as plagiarism. Therefore, the assessment must be
your own work.

Assessment Tasks – Part D

This assessment is based on the organisation Kingfisher Garden Centre. Information about the
business is available on the Kingfisher intranet: www.didasko-online.com/kingfisher/index.php.
If there is insufficient information about Kingfisher organisational or operational details to allow
you to complete an assessment task to the depth of detail you wish, you may make
assumptions about Kingfisher’s operations.

However, you must discuss this with your assessor and gain approval prior to commencing the
relevant assessment task. Any assumptions about organisational policies or procedures or
operational processes which affect the responses to an assessment task must be listed at the
start of your assessment.

In this assessment you are required to do the following.

• Read the Project background information given by your assessor, and the project
information provided throughout the assessment and within task descriptions.
• Access and read all supporting policies and procedures, documentation given by your
assessor and templates as listed throughout the assessment.
• Complete all tasks in Stages 1 – 7.
• Stage 1
• 1.1 requires you to identify all strategies and activities required to achieve
planned goals
 • Stage 2
• 2.1 requires you to identify physical resources required to undertake and
complete operational plan activities
• 2.2 requires you to identify consultation processes
• 2.3 requires you to conduct research into potential suppliers of physical
resources
• Stage 3
• 3.1 requires you to identify human resources required to undertake and
complete operational plan activities
• 3.2 requires you to identify consultation processes
• Stage 4
• 4.1 requires you to prioritise and sequence the plan’s activities
• Stage 5
• 5.1 requires you to develop performance indicators for the operational plan’s
activities
• Stage 6
• 6.1 requires you to identify potential risks for an activity
• 6.2 requires you to develop a contingency plan for one of the identified risks
• Stage 7
• 7.1 requires you to develop a proposal for the acquisition of a physical
resource
• requires you to answer questions about approval processes
• Answer all questions (where applicable) within each assessment task of the assessment.
• Submit the following assessment materials you have completed in this Part D.
• A completed operational plan
• Flow chart or Gantt chart
• A contingency plan
• A written proposal for one type of physical resource
• Responses to all questions

Stage 1 – Identify operational plan tasks

Task 1.1
• Read and familiar with the “Operational Plan” template given by your assessor.
• Based on the project background information provided, start planning how you are going to
achieve the operational plan’s goals.
• Complete initial details in Section 1: Overview in the operational plan.

Operational 1 Commencement
plan number date:

Department(s) Marketing, finance, Contact details:

affected: operation

Project Marketing manager, Version number:

coordinator: human
resource manager,
 finance
manager
Summary of The goal is to open a Planned
plan goals new office completion date:
and recruit competent
employees in the
organization.

• Identify the strategies and actions or activities required to achieve your planned goal and
complete the appropriate columns in Section 2: Activities

Strategy Actions/Activities Resources Timelines

required
Review the Evaluation of the Human resources 5 days
organizational organizational
mission mission and
vision in
relation to
strategies
Implementing Analysing the Human resources 1 week
environmental internal and the
scanning external
environment in
relation to
organizational
objective
Allocation of the Allocating the External agencies, 10 days
resources man, machines internal
employees,
and equipments
Office furniture,
such as chairs,
work
printers, tables,
station
coffee machineries.
machines,
reception
desks,
 photocopiers,
computer
hardware the
right place
Budgeting Preparing a Human resources 4 days
proper
budget plan for
the project
Implementing Implementing the Human resources 4 days
the strategies strategies
among all the
strategies
prepared in the
project
Choosing the Choosing the Human resources 3 days
final strategy right strategies
in relation to
the project with
the help of
Human
Resource
department.
Taking Comparing Human resources 3 days
corrective between
actions standard
performance
and actual
performance
and take
corrective
actions

Stage 2 – Identify, research and document physical resource needs

Task 2.1 Question and answer

Q1: At this point in the planning process, who do you need to consult about physical resource
requirements needed for your operational plan? Why should they be consulted and what
method(s) could you use to consult with them?

Who Why Method(s)

Marketing manager • We need information about what marketing E-mail
department need in new office building

finance & legal • We need know that how much we can cost Face to face
manager in this project , we need budget for the
project
HR manager • We need hire 2 more staff for marketing Phone call
department

National general • We need project been approve by director Face to face

manager meeting

Purchasing manager • We need know that how long for equipment E-mail
can been delivery

Task 2.2
• Using the Project background information provided, and the activities now listed in your
operational plan, identify the physical resources required to undertake and complete each
activity in the plan.

• You have consulted with both the marketing manager and the team about their physical
resource needs. Read the Team meeting consultation and Marketing manager resources
email contained in the Project background information.

• Then, complete the Resources required column in Section 2: Activities of your

operational plan by listing the physical resources required for each activity.

Small colour printer

Wall -mounted whiteboard
Open wall cabinets / display shelving
A small meeting table and chairs that seats four people
8 desk with drawers , chair ,telephone and waste bin
8 Computer monitor , keyboard , mouse and hard drive and connection to the company's
intranet and the internet
High speed black and white A4 photocopier
Colour printer which can print both A4 and A3
Reception work desk , comfortable seating and coffee table , tea , coffe machine
One large set of open shelving is also needed for books , folders.
Task 2.3
• Research potential suppliers of the required physical resources to gain an understanding of
the following information.
• Options available for each type of physical resource (e.g., types of office
desks, photocopiers, computer hardware).
• Timelines for delivery and installation (if required).

What Where Delivery time

Small colour printer Target 1-5day

Wall -mounted whiteboard Fantastic futuiture 1-5 day

Open wall cabinets / display shelving Fantastic future 1-7day

meeting table Harvey norman 1-3 day

Office desk Harvey norman 1-3 day

Computer hardware JIBI HI-FI 2-7 day

Telephone JIBI HI-FI 2-7 day

Bin Target 1 day

Chairs Harvey norman 1-7days

Black and white photoprinter Faxcomm Solutions 1-7days

• Researched resource information will be used in 7.1 and Part E. Timelines for delivery and
installation should be included in calculations for Stage 4.1.
• Save the information you have researched for later use.

Stage 3 – Identify and document human resource needs

Task 3.1
• Based on the Project background information and additional information provided, identify
the human resources required to undertake and complete each activity in the plan. Human
resources can include internal employees and external contractors or service providers.

the human resources that are required to complete each activity in the plan are the
service
providers of the recruitment process can used in the recruitment process, internal employees
can be used in transferring to new office and the external contractors can be used to
operate heavy machineries.
machineries
• Update your operational plan by adding human resource requirements to the Resources
required column for each activity.

Task 3.2: Question and answer

Q1: At this point in the planning process, who do you need to consult about human resource
requirements? Who can suggest resources, provide additional information about those
you have already identified, or outline how or where they can be acquired? Why should
they be consulted and what method(s) could you use to consult with them?

Who Why Method(s)

• Because we need know what
require and background staff
Marketing department manager that marketing department
want it E mail

Finance & legal department • Because we need know that

manager how much we can pay to staff
and what benefit they can from Phone call
organization , wage is
important when we hire
member

Stage 4 – Develop timelines and prioritise tasks

Task 4.1
The National Marketing Manager has established a timeframe for planning, implementing and
completing the operational plan. The manager wants all activities and expenses to be finalised
by the end of the financial year (30th June) at the very latest.

Action Date
1. Today’s date 14th April
2. Plan to be developed and presented to the management team for 14th May
approval
3. Office transfer completed 14th June
4. New marketing employees recruited and commencing induction program 21st June

• Develop a flow chart or Gantt chart which indicates all activities in the operational plan.
Clearly identify the critical path. Refer to Section 1 of the learner guide material on how to
develop these charts if unsure.
 Activities Week (1-2) Week 2-3) Week (3-4) Week (4-5) Week( 5- Week (6-
6) 7)

Review the
organizational

mission
Implementing
environmental

scanning
Implementing
environmental

scanning
ALLOcation of

the resources

Budgeting

Implementing
the strategies

Choosing the
final strate

Taking
corrective
actions

• Calculate the number of days each activity will take to complete using the weighted formula
in your resource – O + (4xM) + P / 6 = ET. Update Section 2: Activities of your
operational plan to show the number of days calculated and anticipated completion dates
for each activity.

For Activity A:

o = 4 hours , m = 8 hours , p = 16 hours

Triangular Distribution:

E = (4 + 8 + 16 ) / 3

E = 28 / 3

E = 9.3 hours
Beta Distribution (PERT):

E = (4 + 4(8) + 16) / 6

E = 52 / 6

E = 8.7 hours

• Identify either start and completion dates or number of days allocated for each activity on
the chart.
• .

Stage 5 – Establish performance indicators

Task 5.1
• Performance indicators allow you to monitor performance, progress towards goals and
outcomes from the operational plan. Therefore, develop milestones, objectives or key
performance indicators (KPIs) for each of the activities in the plan. They must be written
using the SMART technique.
• Determine what data sources will be used to measure the KPIs and how they will be
monitored.
• Update all columns under the Performance measurement heading of Section 3:
Performance and risk management of your operational plan.

Strategy Action/Activity Performance measurement Risk management

Transfer strategies and action/activities KPI Data Monitoring Identified Risk

from Section 3. Activities sources method risks level

Reviewing the Evaluation of Current Company’s Benchmar Strategies mediu

mission of the the financial king may fail m
organization organizational position of past in relation
mission in the data to the
relation to the organization, organization
objectives of Company’s
the image in
organization market
Performing Scanning the Impact of secondary Productivity External High
environmental internal and internal sources, ratio, factors
analysis the external and market performanc such as
environment external surveys e environmenta
factors on appraisal l
the factors
organization,
organization’
s
productivity

ans.
Key Performance Indicator of activity reviewing organisational vision and mission is current
financial position of the organisation and company image

Specific:: Analysis of current financial position and the market image of the company
Measurable:: Making a comparison between the balance sheets of existing competitors of the
company.

Achievable:: Implementing the marketing and financial department in order to make a

comparative analysis.

Relevant:: Review the organisational vision and mission in relation to the accuracy of the
strategy

Stage 6 – Develop contingency plans

Task 6.1
• Choose one activity within the operational plan and identify at least two potential risks which
could impair or disrupt the implementation or completion of the activity. Use the risk priority
chart in your resource to determine its risk level.
• Provide details of the potential risks and their priority levels for the selected activity in the
appropriate Risk management columns in Section 3: Performance and risk management in
the operational plan.
•

Task 6.2

• Using the Contingency plan template, provided by your assessor develop a contingency
plan for one of the risks identified in 6.1.

Stage 7 – Obtain approval

Task 7.1
• Develop a brief proposal for one type of physical resource required for the operational plan
(e.g., office equipment, computer hardware, one of the new marketing positions).
• The proposal should include the following information.
• The resource’s role in the operational plan.
• Timelines for acquisition and installation or recruitment and induction.
• If it is permanent or temporary acquisition.
• A brief outline of how it will be acquired.
• How acquisition of the resource will benefit the operational plan or organisation.
• Attach relevant supporting information from the research conducted in Task 2.3 to your
proposal.
• The proposal should be addressed to the marketing manager and saved the file as
“Part_D_Physical resource proposal”
• Submit your proposal together with this assessment.

Answer :
Physical resource : Office equipment -white and black printer

Why

Because belong to staff compliance , the old printer is not work useful ,

l Older printer The speed is slow and do not have Wi-Fi connect ,

l can not have printer directly from computer or i pad ,

l it cost more time wait print .

so , we decide to have new printer which is high speed and with Wi-Fi connect .

Role

Printer

Timelne

Must delivery before 19/6 . and the company will delivered in 1-7 day after we pay

Situation

It will permanent use in company

The benefit

l Save money ,This is by far the biggest and most obvious benefit. When everyone is printing
from the same machine, you can save money in numerous ways.

l Less Maintenance,In addition to saving money, your overall print technology will require less
maintenance because there are fewer devices and more like models. Your maintenance will be
more centralized and easier to manage for your office staff and your maintenance provider.

l Less Training, More Uniformity,Employees will be equally knowledgeable on the use of your
central printers, leading to greater workplace efficiency

How net work in printer

Easier Tracking
it is difficult or perhaps even impossible, to track the usage of personal printers and their
supplies usage. This lack of tracking almost certainly converts to unmanaged and uncontrolled
costs. It becomes easier to track the printer and associated supply usage when your printing
technology is on a network, especially when used with a Managed Print Services program.

Cost

Price $ 2250 , with 3 year or 150.000 page on site warranty

Task 7.2: Question and answer

Q1: Look at the Kingfisher Garden Centre’s organisational chart:www.didasko-
online.com/kingfisher/about-us.php#overview. Based on the organisational chart and
Project background information provided, who do you have to present your operational
plan to, or obtain approval from, before implementing the plan?
ans. Kingfisher Garden Centre’s organisational director

Q2: Where could you find out about the correct format for the operational plan proposal and
approval processes?
ans.

from internet , get enough knowledge to start operational plan

Talk with experience people, get information how they doing plan more effective
Reading booking , understand every stage about how operational plan going.

Q3: Describe who you need to communicate the contents of the operational plan to and the
technique(s) you will use to do it.

ans.

company director , finance manger , marketing manager , HR manager , purchasing manger , i

should communicate with them totally , and understand each other what is important in project
and how we achieve goal together
Email , phone call ,internet ,
To be completed by the assessor

Marking Guide
Student’s ID No:
Student’s Name:

Did the student successfully Please comment if not satisfactory

demonstrate evidence of their ability Satisfactory
to do the following?
Researched, analysed and
documented resource requirements
in consultation with personnel,
colleagues and specialist resource
managers.
Developed an operational plan. Yes No

Developed or implemented
Yes No
consultation processes during the
planning process using appropriate
conventions and protocols.
Ensured the operational plan
Yes No
includes key performance indicators
to measure organisational
performance.
Used systematic analytical
processes to identify potential Yes No
problems and developed
contingency plans for the
operational plan.
Ensured the development and
presentation of proposals for Yes No
resource requirements is supported
by a variety of information sources.
Obtained approval for the plan from Yes No
relevant parties and explained the
plan to relevant work teams.
Selected and used effective
communication skills to
Yes No
communicate with relevant
stakeholders to explain the plan and
supporting information, sought
approvals and engaged work teams.
Gathered, interpreted and analysed
Yes No
workplace documentation to
determine requirements for the
operational plan.
Developed and documented a
range of detailed texts relating to Yes No
the management of an operational
plan according to organisational
requirements.
Ensured the vocabulary,
Yes No
grammatical structures and
conventions are appropriate for the
context and target audience.
Selected and used mathematical
Yes No
problem-solving strategies to
organise resource requirements and
performance benchmarks.
Understood the implications of legal Yes No
responsibilities with specific
reference to safety.
Taken responsibility for developing
and implementing systems and
processes to achieve organisational Yes No
objectives, seeking advice,
feedback and support as required to
assist in the development and
planning phase.
Sequenced and scheduled complex Yes No
activities.