Assessment Details

Qualification Code/Title Advanced Diploma of Hospitality Management

Assessment Type Assessment – 3 Time allowed
Due Date Location Term / Year

Unit of Competency
National Code/Title
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own, Signature: ____________________________
and has not been copied or plagiarised from any person or source. Date: _____/_/_________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY
Feedback to student:

*If Student is Not Satisfactory Assessor Declaration: I declare that I have conducted a fair,
Reassessment Required ☐ Yes ☐ No valid, reliable and flexible assessment with this student, and I
Comment: have provided appropriate feedback.
Signature: ________________________
Date: ______/_______/___________
Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this document.
 Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be
entitled to one (1) resubmit in showing your competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
 Please read the Tasks carefully then complete all Tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a
satisfactory result for another Assessment.
 This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately
 Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line
spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page
Number. Document must be printed double sided.
 This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the
Assessments to your Trainer/ Assessor.
 Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not
Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must
be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except
where indicated by referencing, and that student have followed the good academic practices noted above..

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 Assessment Task 3: Staff selection project
Task summary
You are required to participate in three interviews for the new positions at the Blue Healer Spa.
This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials

 Computer with Microsoft Office and internet access

 Interview Report Template

 Offer of Employment Template

 Recruitment, Selection and Induction Policy and Procedures

 Roleplay participants

 Selection Report Template

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Interview Report

 Email to the unsuccessful applicants

 Email to the successful applicant with offer of employment attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to
complete further assessment to demonstrate competence.

Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Reassessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part
of the assessment.

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 Assessment Task 3 Instructions as provided to students
Complete the following activities:

1. Interview applicants

You are required to conduct fair and equitable selection interviews for each of the
advertised positions.
For the purposes of this assessment, you will interview one applicant for each of
the three advertised positions.
Note that you will be required to adapt your interview technique to reflect the
interviewee’s social and cultural background.
You are required to evaluate each applicant for their customer service attitude and
experience to ensure that they would fit well into the position.
They should also display an attitude and aptitude that would fit well into the existing
organisational culture in general, and the team in particular.
During the interviews, you are required to demonstrate effective communication
skills including:

 Speaking clearly and concisely

 Using non-verbal communication to assist with understanding

 Asking questions to identify required information

 Responding to questions as required

Using active listening techniques to confirm understanding

2. Select successful applicants.

During and immediately following the interviews, you and the rest of the interview
panel completed a report on the candidates.
Use the Interview Report Template and your own experiences from the interviews
to select the successful candidate for each position.
You will need to describe how your selections:

 Are based on the selection criteria

 Are merit-based

 Adherence to equal employment opportunity principles and law

 Were for applicants who displayed appropriate customer service attitudes and
have enough experience to fit into the position.

 Whether their attitude and aptitude would fit well into the existing
organisational culture and will complement existing workers.
Use the Interview Report Template to guide your work.

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 When completed, submit your Interview Report to the Management Team (your
assessor) and ask them for their feedback.

3. Send an email to the unsuccessful applicants (your assessor)

Inform the unsuccessful applicants of your decision and provide other appropriate
recruitment information to them.
Ensure that this email is sent within the timeframe set out in theRecruitment,
Selection and Induction Policy and Procedures.

4. Send an email to the successful applicants

Inform the unsuccessful applicants of your decision and congratulate them on

being accepted for the position.
For the purposes of this assessment, you are only required to contact the
successful applicant for the Qualified Cook position.
Complete the Offer of Employment Template and attach that to the email. The
position will start in two weeks from the date of the interview, when they will attend
the induction session.

5. Take a screen shot of your folder and files.

You are required to demonstrate that you can file all of your records in a logical
structure.
Ensure that you have an overall folder for your work, as well as sub folders if
necessary.
All of the documents you have submitted for this assessment task should be
correctly named and filed.
The screen shot should show all the folders and documents.

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 Assessment Task 3 Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Document and file recruitment records as

set out in the Recruitment, Selection and
Induction Policy and Procedures?

Use the established selection criteria as

the basis for the selection of new
employees, ensuring that the selection is
merit-based selection and conforms to
equal employment opportunity legislation?

Participate in the processes of selecting

staff for three new positions at the Blue
Healer Spa?

Evaluate the applicants’ customer service

attitude as well as their experience to
ensure that they would fit to the position?

Select applicants based on their attitude,

aptitude and how well they would fit into
the team?

Communicate their applicant selection

recommendations to the relevant
colleagues?

Make employment offers to the successful

applicants as set out in the Recruitment,
Selection and Induction Policy and
Procedures?

Advise the new employees about the

details of their employment details as set
out in the Recruitment, Selection and
Induction Policy and Procedures?

Maintain accurate and complete records of

the selection process, filed as set out in
the Recruitment, Selection and Induction
Policy and Procedures?

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 During the interviews, demonstrate
effective communication skills including:
 Speaking clearly and concisely

 Using non-verbal communication to

assist with understanding

 Asking questions to identify required

information

 Responding to questions as required

 Using active listening techniques to

confirm understanding

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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