Assessment Cover Sheet

Student Name Agus Budiono

Student ID GI210083

Unit Code / Unit Name SITXHRM003 Lead and manage people

Assessment No. 3
Date of Submission

Student Declaration:
I certify that:
 I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.
 I have read the Assessment and Student Handbook and I understand all the rules and guidelines for undertaking
assessments.
 I give permission for my assessment material to be used for continuous improvement purposes.

Student Signature:------Agus Budiono------------- Date:---1----/-----11--/--

2021-----

Result: □ Satisfactory | □ Not Satisfactory

Trainer/Assessor Feedback

Student Declaration: I declare that I have been Trainer/Assessor Declaration: I declare that I have
assessed in this unit, and I have been advised of my conducted a fair, valid, reliable and flexible assessment with this
result. I also am aware of my appeal rights. student, and I have provided appropriate feedback
Name: __________Agus Budiono_______ Name: ____________________________
Signature: ______________Agus Budiono__ Signature: __________________________
Date: _1_/11__/_2021_ Date: ____/_____/_____

Tear off from

here………………………………………………………………………………………………….......................................................................
......

Assessment Acknowledgement Receipt

Student Name: Agus Budiono Student ID: GI210083
Unit Code /Name: SITXHRM003 Lead and manage people Assessment No: 3

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Trainer/Assessor Signature: Date:

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Assessment Task 3 SITXHRM003

Assessment Task 3 –Presentation

Performance objective
Students are required to demonstrate performance outcomes, skills and knowledge required to lead
and manage people including in teams and support and encourage their commitment to the
organisation.

Assessment description
In this assessment you need to select 4 activities and plan, demonstrate and evaluate the activities as
per instructions in Part A, B and C.

Procedure
1. You are required to wear a complete uniform applicable to your area of training or as
instructed. Your personal presentation must reflect the standards typically expected and
acceptable in the tourism, hospitality and events industry.

2. The observation consists of 3 parts:

Part A – Prior to the observation. Planning

Select 4 different activities relevant to your job role or workplace from the list below. You
will need to develop a plan for the situation(s) where you undertake monitoring as detailed in
Part A of this assessment below.

 decision making
 delegation of tasks
 information provision
 provision of feedback
 motivation through recognition and rewards
 planning and organising

Part B – Observation – You will be observed completing the 4 different monitoring

activities you selected in Part A.

Part C – Post monitoring/observation. Evaluating the monitoring processes

Part C requires you to evaluate the workplace practices, the effectiveness of communication,
task allocation and delegation, and the feedback provisions that were employed during the
monitoring instances. As part of continuous improvement and critical self reflection, for each
deficiency identified, a realistic improvement needs to be provided which can be implemented
for future service instances.

The observation criteria in each Part of this assessment below provide a guideline for criteria relevant
for each task.

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Assessment Task 3 SITXHRM003

Submissions
You must:

o Demonstrate and submit all the evidences required in Part A, B and C

Your assessor will be looking for:

 monitor individual or team performance demonstrating at least four of the following leadership
and management roles:
o decision making
o delegation of tasks
o information provision
o provision of feedback
o motivation through recognition and rewards
o planning and organising
 seek and respond to feedback from team members during the above service periods, in line with
organisational goals and policies in the following areas:
o allocation or performance of work
o effectiveness of communication within team, between other teams or within organisation
o efficiency or deficiency in workplace practices.

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Assessment Task 3 SITXHRM003

Service Instances – Details

You will be observed monitoring individual or team performance demonstrating at least 4 of the
following leadership and management roles: (Select 4)
decision making
delegation of tasks
information provision
provision of feedback
motivation through recognition and rewards
planning and organising

The selected roles may be observed individually on several occasions or during e.g. preparation and
service for a function, organising or holding an event or similar where a complete operational cycle
can be observed.

Instance Date Duration from ... Leadership role

to... observed

Instance 1: customer is not happy 01/05/2018 1:00 pm to The manager

with food, because they were being 2:00pm told Head chef
served cold food about
customer’s
complain then
head chef
asked for their
forgiveness and
served hot
food.
Instance 2: Divied the work with 02/05/2018 11.00 am When the job
team members to12.00 pm roster is been
finalised, the
task has been
divided by
head chef to
allthe team
members
according to
their
experience

Instance 3: information regarding 03/05/2018 10:00 am Before the

delivery processfor a function to12:00 pm period of
function
Manager and
head chef has
informed about
how to execute
delivery to all

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Assessment Task 3 SITXHRM003

the team
members.

Instance 4: Discuss on the issues 04/05/2018 4:00 pm to If there is any

5:00pm issue or
problem which
need to be sort
out then
manager and
head chef will
discuss on
it.1Sanjaya
BogatiDC4483

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Assessment Task 3 SITXHRM003

Part A – Planning monitoring

1. Once you have selected the activities with your trainer, you will need to develop a plan for the
situation(s) where you undertake monitoring including:

A. An overview of the activities typically undertaken by the team in the workplace or

simulated training environment

B. A description of the team

C. The job roles and duties undertaken by each team member

D. How the tasks to be completed during the instance(s) will be planned, organised and
allocated, and communicated to each team member or the team as a group

E. Provisions for decision making and delegation of tasks

F. The documentation you will use to assist you to inform staff (e.g. booking
information, menus, schedules etc.)

G. The provisions for monitoring

H. The provisions for de-briefing staff at the end of the service instance(s)

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Assessment Task 3 SITXHRM003

Part A – Planning monitoring S NYS

Provides an overview of the activities undertaken in the workplace/ department

Provides an overview of the team characteristics

The individual job roles for each team member are provided

The tasks typically performed in each job role are provided

A description of how tasks are planned for the monitoring instance is provided

A description of how task requirements are organised for the monitoring instance is
provided

A description of how tasks are allocated and communicated to staff for the monitoring
instance is provided

The planned task allocation is suitable to the individual job roles and task typically
performed

The provisions for decision making processes are explained

The provisions for and principles of delegation processes are outlined

The documentation which will be used for briefing, information of staff to plan and
undertake the service instance is explained

The key steps for monitoring are outlined relevant for the type of tasks performed by the
team and the monitoring instance.

The de-brief provisions and details are outlined

Comments

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Assessment Task 3 SITXHRM003

Part B – Observation

You will demonstrate your ability to carry out each of the 4 activities planned for in Part A. Using
your knowledge of leadership and management techniques, you will need to:
1. Plan and organise the activity (e.g. a meeting to provide workplace information)
2. Use appropriate decision making techniques
3. Delegate suitable tasks using the correct techniques
4. Collect and provide relevant feedback from and to staff
5. Use suitable motivation techniques

Criteria 1.Instance 2.Instance 3.Instance 4.Instance

S NYS S NYS S NYS S NYS

Planning and Organising

Establishes rapport with the team

Communicates the requirements for the service instance

The individual roles and tasks are explained

The individual and team roles are allocated

Acts pro-actively during service periods and attends to

problems as these arise

The operation remains effective during the instance

observed

Disruption to service or production is minimal

The instance is managed without impacts on customer

service or schedules

Interacts with team members in a positive manner

Encourage and promotes open communication

Conducts in a professional manner reflective of a supervisor

in a leading role

Decision Making

Involves the team in decision making processes relevant to

tasks and procedures:

1.

2.

3.

4.

Decisions are made collectively and agreed on

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Assessment Task 3 SITXHRM003

Valid concerns are considered and evaluated

Delegation of Tasks

Tasks for delegation are discussed:

1.

2.

3.

The individual capacity is considered for delegation of tasks

The potential barriers which may affect delegation or

associated tasks are identified

Tasks are explained clearly

Delegation is implemented and followed up

Shortfalls or problems are identified

The reasons for performance issues are identified:

_________________________

Pro-active steps are taken to ensure the outcomes are

achieved:
_________________________

Mentoring and coaching is used to help staff to achieve

tasks where possible

Provisions of Feedback

Provides feedback and encouragement to staff where

difficult or new tasks are undertaken

Provides fee back on individual performance

Provides feedback on team performance

Feedback to staff is provided in a constructive manner

Student seeks feedback from individuals in the workplace

Student seeks feedback from the team

The feedback received is used to suggest changes for the

operation

Where feasible, suggested changes from feedback are

implemented into processes

Suggestions and improvements from the team are

acknowledged as “coming from the team”

Motivation through Recognition and Rewards

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Assessment Task 3 SITXHRM003

Motivates team members to achieve tasks through

supportive actions and constructive feedback

Recognises and uses praise for achievement of individuals

and the team overall

Uses rewards where applicable within realistic means and

constraints

Comments:

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Assessment Task 3 SITXHRM003

Part C – Post monitoring/observation. Evaluating the monitoring processes

A. Provide an overview of the efficiency and/or deficiency of the workplace practices:

B. When we are organizing a

function, we must look after
all the things. If we find any
mistake in that we
C. must solve it as soon as
possible or make sure it will
not happen in the upcoming
project. We should
D. always try to do things in a
simple way and focus that
everyone doing their tasks
properly
E. When we are organizing a
function, we must look after

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Assessment Task 3 SITXHRM003

all the things. If we find any

mistake in that we
F. must solve it as soon as
possible or make sure it will
not happen in the upcoming
project. We should
G. always try to do things in a
simple way and focus that
everyone doing their tasks
properly
 When we are organizing a function, we must look after all the things. If we find any
mistake in that we must solve it as soon as possible or make sure it will not happen in
the upcoming project. We should always try to do things in a simple way and focus
that everyone doing their tasks properly

b. How effective was the communication?

c. Effective communication is
about more than just
exchanging information. It's
about understanding the

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Assessment Task 3 SITXHRM003

d. emotion and intentions

behind the information. As
well as being able to clearly
convey a message, we need
to
e. also listen in a way that
gains the full meaning of
what is being said and makes
the other person feel heard
f. and understood. Overall,
between me & individual
team members the
communication impact was
good as we
g. had expected
 Effective communication is about more than just exchanging information. It's about
understanding the emotion and intentions behind the information. As well as being
able to clearly convey a message, we need to also listen in a way that gains the full
meaning of what is being said and makes the other person feel heard and understood.
Overall, between me & individual team members the communication impact was
good as we had expected

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Assessment Task 3 SITXHRM003

h. How effective was the allocation and delegation of tasks to individuals and the team
overall? What were the shortfalls or weaknesses you have identified, and which actions
will you take to overcome these?

 Since jobs are generally divided according to the abilities of staff there was not much
hassle to get done job. However, some weakness in serving time was appeared
because of new staff such as (plating, presentation). I have realized that lack of self-
confidence on new staff could be the reason for it. So, I will have to coach and teach
them properly before the period of events to tackle such problems

i. What feedback have you provided? To whom?

 After the function I have reported to my manager regarding what went wrong or what
was good while getting job done. I have pointed out some necessary thing as well to
not let happened this thing again in our upcoming project.

j. What feedback have you received from individuals, and the team overall?

 After the function I have reported to my manager regarding what went wrong or what
was good while getting job done. I have pointed out some necessary thing as well to
not let happened this thing again in our upcoming project.

k. How have you used feedback received and in which instances? How will you use
feedback received for future services as part of continuous improvement?

Since feedback is the cheapest,

most powerful, yet, most
underused management tool that
we have at our

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Assessment Task 3 SITXHRM003

workplace. It helps us to get on

track and serves as a guide to
assist people to know how they
and others
perceive their performance. I’ll
take all the feedback as a highly
motivating and energizing. It has
strong
links to employee satisfaction and
productivity, which will leave the
positive impact for our future
services
 Since feedback is the cheapest, most powerful, yet, most underused management tool
that we have at our workplace. It helps us to get on track and serves as a guide to
assist people to know how they and others perceive their performance. I’ll take all the
feedback as a highly motivating and energizing. It has strong links to employee
satisfaction and productivity, which will leave the positive impact for our future
services

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Assessment Task 3 SITXHRM003

Part C – Post monitoring/observation. S NYS

The efficiencies in the workplace during monitoring have been identified and discussed

The efficiencies in the workplace during monitoring have been identified and discussed

The effectiveness of communication between has been identified and evaluated:

1. Student and individual team members

2. Student and team
3. Amongst the team

The effectiveness of allocation of tasks has been evaluated

Suggested provisions to overcome identified shortfalls are realistic and can be applied

The effectiveness of delegation has been evaluated

Suggested provisions to overcome identified shortfalls from delegation are realistic and can
be applied

Provides an overview of feedback provided to individuals during the monitoring instances

Provides an overview of feedback received from individuals during the monitoring instances

Provides an overview how feedback received was applied and used in service instances where
applicable

Provides suggestions for use of received feedback for future service instances

The suggestions for use/ application of feedback for future instances are realistic and provide
for improvement

Comments:

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