1. 1.

WHAT
WHAT ARE
ARE THE
THE INPUTS,
INPUTS, PROCESSING,
PROCESSING, OUTPUTS
OUTPUTS OFOF UPS’S
UPS’S PACKAGE
PACKAGE TRACKING
TRACKING
SYSTEM? SYSTEM?

Answer:

The inputs of UPS include package information, customer

signature, pickup, delivery, time-card data, current location,and
billing and customer clearance documentation

The outputs include pickup and delivery times, location while

enroute, and package recipient. The outputs also include various
reports, such as all packages for a specific account or a specific
driver or route, as well as summary reports for management.

The Processing of UPS are transmitted to a central computer and

stored for retrieval. Data are also reorganized so that they can be
tracked by customer account, date, driver, and other criteria such
as the consolidation of orders for efficient final delivery of
packages.
2. What technologies are used by UPS? How are these technologies related to UPS
business strategy?

Answer:

The technologies used by UPS are DIAD, Barcode

Scanner, Wireless Communication, ERP, Web service
and GPS tracking device.

These technologies are related to UPS’s business strategy

because they improve efficiency and make parcel
service’s cheaper. UPS also uses Delivery Information
Acquisition Device (DIAD) which can be accessed by
wireless network. Drivers can know more detailed
information (for example geographic location of entire
fleet) from handheld PCs that captures customer
signatures automatically.

These technologies also help the strategy to increase

flexibility in business. These technologies help the
business to integrate tracking, rating, address validation
and other stuffs to be done easily in a real time.
3.WHAT STRATEGIC BUSINESS OBJECTIVES DO UPS`S INFORMATON SYSTEMS
ADDRESS?

Answer:

The strategic business objective that UPS information

system address were provided best customer services to
the customers. Every year UPS spend more than $1
billion to maintain high level of customer services.

UPS also focus on improve the efficiency of the

performance. UPS invest and use a lot of systems or
software to increase the company performance. For
example, Packing Tracking System, UPS using this
system to monitor and re-route package throughout the
delivery process. The UPS can always improve
operational efficiency.

The others strategic business objective is lower cost. UPS

was keeping costs low to compete with competitors.By
using information system in UPS, it can reduce cost of
operation.
4. WHAT WOULD HAPPEN IF UPS’S INFORMATION SYSTEM WERE NOT AVAILABLE?

Answer:

If UPS’s information system were not available then UPS

Company wouldn’t be as efficient as it is now.
From the customer perspective, these technologies
provide value because they help customers complete their
tasks more efficiently. This is because we know that the
information system solve is to keep the level of services
high yet bring the costs and prices down to compete with
other competitors. If these systems were not available
then UPS will not be able to compete with others and it
will not become the largest package deliver company as it
is today.

Thank You