Professional Documents
Culture Documents
Competitiveness,
Strategy,
and Productivity
McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives
List and briefly discuss the primary ways
that business organizations compete.
List five reasons for the poor
competitiveness of some companies.
Define the term strategy and explain why
strategy is important for competitiveness.
Contrast strategy and tactics.
2-2
Learning Objectives
Discuss and compare organization strategy
and operations strategy, and explain why it is
important to link the two.
Describe and give examples of time-based
strategies.
Define the term productivity and explain why
it is important to organizations and to
countries.
List some of the reasons for poor productivity
and some ways of improving it.
2-3
Competitiveness:
2-4
Businesses Compete Using
Marketing
Identifying consumer wants and needs
Pricing
Advertising and promotion
2-5
Businesses Compete Using
Operations
Product and service design
Cost
Location
Quality
Quick response
2-6
Businesses Compete Using
Operations
Flexibility
Inventory management
Supply chain management
Service and service quality
Managers and workers
2-7
Why Some Organizations Fail
2-8
Why Some Organizations Fail
Too much emphasis in product and
service design and not enough on
improvement
Neglecting investments in capital and
human resources
Failing to establish good internal
communications
Failing to consider customer wants and
needs
2-9
Productivity
Productivity
A measure of the effective use of resources,
usually expressed as the ratio of output to
input
Productivity ratios are used for
Planning workforce requirements
Scheduling equipment
Financial analysis
2-10
Productivity
Partial measures
output/(single input)
Multi-factor measures
output/(multiple inputs)
Total measure
output/(total inputs)
Outputs
Productivity =
Inputs
2-11
Productivity Growth
Productivity Growth =
Current Period Productivity – Previous Period Productivity
Previous Period Productivity
2-12
Measures of Productivity
Table 2.4
2-13
Examples of Partial Productivity Measures
Table 2.5
MFP = Output
Labor + Materials + Overhead
2-16
Process Yield
Process yield is the ratio of output of good
product to input
Defective product is not included in the
output
Service example:
Ratio of cars rented to cars available to rent
2-17
Factors Affecting Productivity
Capital Quality
Technology Management
2-18
Other Factors Affecting Productivity
Standardization
Quality
Use of Internet
Computer viruses
Searching for lost or misplaced items
Scrap rates
New workers
2-19
Other Factors Affecting Productivity
Safety
Shortage of IT workers
Layoffs
Labor turnover
Design of the workspace
Incentive plans that reward productivity
2-20
Outsourcing
Higher productivity in another company is a
key reason organizations outsource work
Improving productivity may reduce the need
for outsourcing
2-21
Improving Productivity