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SIGNATURE ASSIGNMENT: CHANGE PROCESS

Signature Assignment: Change Process Communication Plan

Part II

Carter L. Clark-Adams

University of Phoenix

AET 560: Facilitating Change

Dr. Christine Nortz

August 3, 2020
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SIGNATURE ASSIGNMENT: CHANGE PROCESS

Signature Assignment: Change Process Communication Plan Part II

Memorandum

TO: All Employees

The Vanguard Group, Inc.

Capital Research and Management Company

TCI Fund Management, Ltd.

BlackRock Fund Advisors

SSgA Funds Management, Inc

FROM: Carter L. Clark-Adams, Change Leader

DATE: August 4, 2020

SUBJECT: Covid-19 Organizational Change

Following are the specific details of the changes that are going to be taking place Tuesday,
August 4, 2020. The need for the change is because of the arrival of the recent pandemic, Covid-
19. The effects that the change will have on resources, personnel, organizational structure are as
follows:
 All employees will be working from home;
 Teams will be formulated;
 All communication will be done via virtual communication, email, and over the phone;
 No paper correspondences will be used;
 Resources will be sent out to educate and train everyone on how to stay safe at home and
at work;
 Online learning courses and webinars will be made available to better prepare us for
working at home and to educate us about our options during Covid-19;
 Communication systems will be put in place to allow every employee to self-report
temperatures and sickness and to encourage self-care; and
 A hotline will be put in place for anonymous concerns to be reported.

The timeline for the change will be within a four-month timeframe. Starting in August, all
employees will be working from home. Employees are projected to return back to the physical
location of Charter Spectrum by the first of January 2021. Weekly, leadership will be hosting
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SIGNATURE ASSIGNMENT: CHANGE PROCESS
staff meetings to keep all teams focused and give everyone an opportunity to distantly socialize
and to hold discussions openly.

These are challenging times ahead of us. Not just us, but for the entire world. We are all in a
place where we are to hold on to hope and each other. The distancing is for our good. The
change will keep us protected and keep up filled with purpose simultaneously. We will work to
stay connected as we await the pandemic to dissipate. We will put on our superhero capes as
essential workers and provide services that help keep the world going. Soon, we will rediscover
our new normal and return back to living in good health, peace and strength.

Thank you for your efforts in keeping Charter Spectrum the great organization that it is. Without
you, the organization would not exist. Thank you for helping Charter Spectrum smoothly and
successfully change so that we all can remain Charter Spectrum! Keep up the excellent work and
be healthy! Be well! Be safe!