You are on page 1of 1

(Problem recognition results when a consumer recognizes a substantial difference between what is

perceived as the actual product and the product he/she wants to purchase, which directly impacts
the decision making of the customer in the buying process. It is the first step in consumer decision
making. Examples: The problem recognition might be due to>A product being out of stock >
Dissatisfaction>New needs/wants>Related products/purchases>Marketer induced problem
recognition>New products) (

You might also like