Tourism & Hospitality Industry in India

Introduction
The Indian tourism and hospitality industry has emerged as one of the key drivers of growth among
the services sector in India. Tourism in India has significant potential considering the rich cultural and
historical heritage, variety in ecology, terrains and places of natural beauty spread across the country.
Tourism is also a potentially large employment generator besides being a significant source of foreign
exchange for the country. During 2018, FEEs from tourism increased 4.70 per cent* year-on-year to
US$ 28.59 billion. FEEs during January 2019 was US$ 2.55 billion.

Market Size
India is the most digitally-advanced traveller nation in terms of digital tools being used for planning,
booking and experiencing a journey, India’s rising middle class and increasing disposable incomes
has continued to support the growth of domestic and outbound tourism.

During 2018, Foreign Tourist Arrivals (FTAs) in India stood at 10.56 million, achieving a growth rate
of 5.20 per cent year-on-year. FTAs in January 2019 stood at 1.10 million, up 5.30 per cent compared
to 1.05 million year-on-year. During May 2019, arrivals through e-tourist visa increased by 21.70 per
cent year-on-year to 1.23 million.

The travel & tourism sector in India accounted for 8 per cent of the total employment opportunities
generated in the country in 2017, providing employment to around 41.6 million people during the
same year. The number is expected to rise by 2 per cent annum to 52.3 million jobs by 2028.

International hotel chains are increasing their presence in the country, as it will account for around 47
per cent share in the Tourism & Hospitality sector of India by 2020 & 50 per cent by 2022

Investments
During the period April 2000-March 2019, the hotel and tourism sector attracted around US$ 12.35
billion of FDI, according to the data released by Department for Promotion of Industry and Internal
Trade (DPIIT).

Government Initiatives
The Indian government has realized the country’s potential in the tourism industry and has taken
several steps to make India a global tourism hub.
Some of the major initiatives planned by the Government of India to give a boost to the tourism and
hospitality sector of India are as follows:

 Statue of Sardar Vallabhbhai Patel, also known as ‘State of Unity’, was inaugurated in
October 2018. It is the highest standing statue in the world at a height of 182 metre. It is
expected to boost the tourism sector in the country and put India on the world tourism map.
 The Government of India is working to achieve 1 per cent share in world's international tourist
arrivals by 2020 and 2 per cent share by 2025.
 Under Budget 2019-20, the government allotted Rs 1,160 crore (US$ 160.78 million) for
development of tourist circuits under Swadesh Darshan.
 Under Budget 2019-20, the government allotted Rs 160.50 crore (US$ 22.25 million) for
development of tourist circuits under Swadesh Darshan.

Achievements

Following are the achievements of the government during 2017-18:

 During 2018-19, a total of seven projects worth Rs 384.67 crore (US$ 54.81 million) were
sanctioned under the Swadesh Darshan scheme.
 As of July 2018, 14 states had deployed tourist police. In November 2018, Nagaland also
deployed a separate tourist police in the state.

Road Ahead

India’s travel and tourism industry has huge growth potential. The tourism industry is also looking
forward to the expansion of E-visa scheme which is expected to double the tourist inflow to India.
India's travel and tourism industry has the potential to expand by 2.5 per cent on the back of higher
budgetary allocation and low cost healthcare facility, according to a joint study conducted by
Assocham and Yes Bank.

INDIAN HOTELS COMPANY LTD.

Indian Hotels Company Limited (IHCL) provides a fusion of warm Indian hospitality and world class
services to its guests. The group was incorporated in 1903 with its first ever hotel-The Taj Mahal
Palace, Mumbai. It is present in 12 countries across four continents including India, North America,
United Kingdom, Africa, Sri Lanka, etc. The group has a portfolio of about 165 hotels including 20
under development properties. Taj, Vivanta, and The Gateway are the three award winning brands
functioning under the group with 37, 33 and 28 hotels operating under the brands respectively.

Indian Hotels Company Limited – Tajness - You can feel it with your eyes closed
 2019 The company signs a 33 year revised agreement of Taj Mansingh Hotel with Tata
Group.
 2018 IHCL retained the Taj Mansingh Hotel in Delhi for next three decades. The group also
announced the signing of a new Taj hotel at the Deira Creek in Dubai in partnership with Ithra
Dubai LLC.
 2017 IHCL was the only group with three hotels in 50 World’s Best Hotels at the Conde Nast
Traveller Readers' Travel Awards 2017
 2014 The Taj Mahal Palace, Mumbai was named the Best Overseas Business Hotel at the
Conde Nast Traveller UK Readers' Travel Awards 2014.
  2013 Renewed the lease of Taj Palace Hotel with the Delhi Development Authority (DDA). Taj
Falaknuma Palace, Hyderabad won 2nd place in the 'Best Overseas Holiday Hotels in Asia
and India' category at the Conde Nast Traveller UK Readers' Travel Awards 2013.
 2007 The group acquired 10 per cent stake in Orient Express Hotels
 2002 The group re-entered in the budget hotels category under the brand name of Gateway
Hotels. It also announced an investment of US$ 75million to acquire international hotel chains.
 2000 The Non-Convertible Debentures of the group were rated ‘LAAA’ by the Indian Credit
Rating Agency (ICRA) indicating highest safety.
 1995 The group began the development of two new luxury hotels in Mumbai and one in
Chennai.
 1982 Collaborated with Delhi Development Authority (DDA) to construct a 500 room hotel in
Delhi for the use of delegates and visitors of the ASIAS’82.
 1979 2,016,000 Bonus Equity Shares were issued in the proportion of 4:5.
 1978 The group acquired entire capital of Taj Investment & Finance Co. Ltd of about 246,110
shares.
 1902 The Company was incorporated by the founder of TATA Group, Jamshetji Tata, with its
first ever hotel- The Taj Mahal Palace, Mumbai.

MAHINDRA HOLIDAYS AND RESORTS INDIA LTD.

Mahindra Holidays and Resorts India Limited (MHRIL) is a part of the leisure and hospitality sector of
the US$ 20.7 billion multinational Mahindra Group. It offers conventional vacation ownership
programmes. MHRIL is one of the largest vacation ownership brands in the world. It is the market
leader in India in vacation ownership industry. As of December 2017, the company has 4,500
employees and 230,000 members spread across different memberships. The company operates 49
resorts across various locations in the country. MHRIL caters to the urban families which are able to
incur discretionary expenditure on vacations. The company has a vision to be in the top five vacation
ownership (VO) companies in the world in terms of member base by 2021.

Mahindra Holidays and Resorts India Limited – A holiday you own

 2018 Won ET Now Rise with India - CSR Leadership Award for ‘Regulation of Corporate and
Environmental Behaviour 2017 – 2018
 2016-17 Income surged five times and room inventory reached to 3,326 units.
 2015-16 Member count increased to 199,720. With a 26 per cent year-on-year increase
 2014 Acquired about 19 per cent stake in Finland based Holiday club (HCR)
 2009-10 Clubmahindra.travel became an active member of Travel Agents Association of
India for the year 2009-10
 2008 Launched Mahindra HomeStays
 2007 Number of vacation ownership members crossed 50,000 mark to reach at 53,031
members in March 2007
 2005 Entered into a long-term lease for an international resort in Pattaya, Thailand
 2003 First Club Mahindra Holidays World opened in Chennai
 1998 First ever hotel was inaugurated in Munnar, followed by one in Goa in 1999
 Launched first individual product 'Club Mahindra Holidays Limited'
 1996 The company was incorporated
MAKE MY TRIP
Make My Trip is India’s leading online travel company which provides Indian traveller with instant
bookings and comprehensive choices. It initiated its services by serving the US-India travel market in
2000 offering a range of best-value products and services powered by technology and round-the-
clock customer support. It started its operations in India in 2005. It has proactively diversified its
products offering by adding a variety of online and offline products and services.

Make My Trip – It’s all about travel

 2019 MakeMyTrip Limited Acquires Majority Stake in Quest2Travel.com.
 2017 It consolidated with Goibibo. The consolidation was considered as the biggest
consolidation in the travel space
 2016 It announced the merger with Goibibo, one of the biggest rivalry in the online travel
space
 2010 It bagged second position in ‘Great Places to Work’ survey. It also filled for an IPO of
US$ 100 million on NASDAQ in 2010.
 2009 Expanded business to bus ticketing services and introduced multi city booking
reservations. It also launched itself in the Emirates Markets with www.makemytrip.ae.
 2008 Introduced domestic holiday packages for Indian travellers and hotel searches.
 2005 Started operations in India. Raised first major round of funding of US$ 10 million from
SAIF partners
 2000 Started operations as an online portal focused on the US-India travel market