8.

1 Operations Planning and Control

8.2.1 Customer Communication

8.2.2 Determining the requirements for products and

services
8.2 Requirements for products and services
8.2.3
Review Of the Requirements for products and
services

8.2.4 changes to requirements for products and

services
8.3.1 General
8.3.2 Design and Development Planning
8.3.3 Design and Development Inputs
8.3 Design and Development of products and services
8.3.4 Design and Development controls
8.3.5 Design and Development outputs
8.3.6 Design and Development Changes

8.4.1 General

Control of externally provided processes, products and

8.4
services
8.4.2 Type and extent of control

8 Operations
8.4.3 Information for external providers

8.5.1 Control Of Production and Service Provision

8.5.2
Identification and Traceability

8.5.3 property belonging to customers or external

8.5 Production and Service Provision providers

8.5.4 Preservation

8.5.5 Post-deliivery Activity

8.5.6
Control of Changes

8.6 Release Of Products and Services

8.7.1 N/A
8.7 Control Of Non Conforming outputs
8.7.2 N/A

9.1.1 General
9.1 Monitoring,Measurement, Analysis and Evaluation
9.1.2 Customer Satisfaction
9.1.3 Analysis and Evaluation
9 Performance Evaluation 9.2.1 N/A
9.2 Internal Audit
9.2.2 N/A
9.3.1 General
9.3 Management Review Meeting 9.3.2 Management Review Inputs
9.3.3 Management Review Outputs
10.1 General
10 Improvement 10.2 Non conformity and corrective action
10 Improvement
10.3 Continual Improvement
Determining Criteria for Acceptance of Products( Quality Control plan) or Operation
Control plan for Key Operations. Control plan for outsourced processes
Document all the Communication with Client which includes Handling Customer
Enquiry, contract and any changes, Customer complaint, Cusomer feedback

Determine whether the organization can meet the claim that is offered to customers.

Review the Requirement intenally to ensure we have ability to offer the Service and
whether organization complaince with Statutory and Regulatory requirements to offer
service. This can be your precontract review
Amend and retain all documented information with respect to Customer request
change to products and Services
Documents all Design Documents and Design Changes and Control the Drawings with
Version control. Maintain the List of Drawing and Design Change Log

Supplier registration carried covering all the suppliers whose product / service affect
quality. List of approved suppliers available. Supplier evaluation carried out for all the
suppliers and analysis is done. Incoming Inspection while receiving the products. Third
party inspection certificate for first purchase from a particular supplier/ supplier test
report for the products to be obtained from all the suppliers where incoming inspection
is not possible. List of outsourced processes and identification of control parameters
for outsourced processes. Records to prove that outsourced partner's work is as per our
requirement and meeting product / service conformity requirements.

Work Instruction available at point of use. Carry out Preventive maintainance for
machine. Production planning available and Execution Plan available and Daily Job
Execution report available.

Clear identification for our Product/project or service throughout the proces. Unique
identifcation number provided to trace the products throughout the process
Any customer or supplier property damaged, found lost or not in use to be reported to
the Cutomer or Supplier

Determine and implement the identifcation, Storage, Packing handling and

transporatation of the Products. Warehouse/Invenetory Manageement is applicable

identify activities that are carried out after post delivery of products and service. For
example- Warranty claims, Service, Annual maintanance. Retain the records
Review the changes required in products and service and document the changes done
and communicate among the employees

Verify the Products at appropraite stages, Carry out Inprocess Inspection and Final
Inspection wherever applicable and retain the Records. (For example - Final Inspection
Record, Work Completion Report, Final Submittal of project, Delivery note)

Any Rejection, NC will be docmented and Segregation and corrective action will be
taken. Inform the customer.
Carry out Data Analysis in regular frequent interval of time. Collect the Customer
feedback and carry out analysis. Identify what to be monitored in different department
and carry out data analysis.

Carry out internal Audit in regular interval of time. Document Annual Internal Audit
schdule, Internal Audit Plan, Internal Audit Report and status of Internal Audit

Carry out MRM atleast once in a year. Document the mInutes of meeting and Action
plan.

Any Deviation, NC will be docmented and corrective action will be taken.

Any Suggestions for Improvement activity will be reviewed and documented