4.

1 Understanding the
organization and its context
4.2 Understanding the 1 2 3 4
ISO 9001:2015
needs and expectations of 4 5 5.1 Leadership and
interested parties commitment
Quality 4.3 Determining the scope of Context of the Leadership 5.2 Policy
Managment the quality management organization 5.3 Organizational roles,
system responsibilities and authorities
System 4.4 Quality management
system and its processes
5 6 7

6.1 Action to address risks and opportunities

6 6.2 Quality objectives and planning to achieve them
2 Planning 3 6.3 Planning of changes
9 7
Performance Support
evaluation
8.4.1 General 8.4 3
2 6 5 8 Operation Control of externally 7.1 Resources
8.4.2 Type and
9.1 provided (General, People,
extent of control
Monitoring, 8.1 Operational processes, Infrastructure,
measurement, planning and control
Nonconforming Environment,
8.4.3 Information for products and Product
analysis and Measuring
evaluation
external providers services See 10 (left)
7 Resources,
Knowledge)
9.2 Internal Audit
7 8.3
8.2 Quality, 8.5 7.2 Competence
9.3 Management Design and Customer
Review Requirements Production, Production
development Satisfaction 7.3 Awareness
for products Planning and and service
and services of products Scheduling provision 7.4
and services 1 7 Communication
10
8.2.1 Customer 8.3.1 General 8.5.1
Improvement 7.5 Documented
communication 8.3.2 Planning Control of
8.3.3 Inputs production and information
8.2.2 Determining See 8.1, above
2 5 the requirements 8.3.4 Controls service provision
for products and 8.3.5 Outputs 8.5.2 Identification
10.1 General services 8.3.6 Changes and traceability
8.2.3 Review of 8.5.3 Property
10.2 the requirements belonging to
Nonconformity and for products and customers and
corrective action services external providers ISO 9001:2015
8.2.4 Changes to 8.5.4 Preservation Process Interaction with
10.3 Continual requirements for 8.5.5 Post-delivery
improvement products and activities the Seven Quality
services
8.5.6 Control of Management Principles
changes

1: Customer focus 2: Leadership 3: Engagement of people 4: Process Approach

5: Improvement 6: Evidence based decision making 7: Relationship management