IMO Model Course 1.

28

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
The Goal of Crowd Management

To optimize the chances of survival of

passengers and crew during emergency
situations

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Training Objectives
At the end of the session the trainees shall
be able to :
 Familiarize with the life-saving and fire-
fighting equipment, and the use of
emergency control plans
 Assist passengers en-route to muster
stations and emergency stations
 Execute Mustering procedures through
effective communication with passengers

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 What is Crowd Management
is the disciplined and practical use of
acquired skills intelligently to be able to
control and direct crowds with threat of
panic en-route to muster stations in an
Emergency situation.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 What is panic ?
A reaction of flight, immobility and/or
disorganization stemming from intense

“fear”

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 BASIC INSTINCT

 Prepares you to Fight

 Prepares you to Run
 Brain on red alert
 Adrenaline Rush
 Extra muscle power

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Basic Reaction Patterns
• Active – 10% to 30%
– WILLING TO DO SOMETHING
• Passive – 50% to 75%
– ONLY WAITING DOING NOTHING
• Panic – 1% to 3%
– OVERWHELMED with FEAR

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
An Introduction to STCW 95

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 What is STCW 78?
STCW stands for the International
Convention on Standards of Training,
Certification, and Watchkeeping for Seafarers
ratified in 1978.
– Entered into force 1984
– Ratified by most governments 1992
– Revised Convention signed 1995

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Why the Revision?
• Casualties / human factor
• Lack of competence
• Changes in crew supply
• Varying education and training systems
• Good principles but not specific
• Insufficient backing for the authorities’
implement and control

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 STCW 95
Regulation for Passenger ship
The Regulation in the STCW
concerning passenger ship are:
 Regulation V/2 – for RO-RO
passenger ships
 Regulation V/3 – for
passenger ship other than
RO-RO passenger ships

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Crowd Management Training
The crowd management training required by
STCW’95 as amended regulation V/3,
paragraph 4 for personnel designated in the
muster list to assist passengers in
emergency situations shall include, but not
necessarily be limited to :

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Awareness of
Life Saving Appliances

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Solas Approved Lifejackets

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Other Solas Approved Lifejackets

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Life Boats

Open Life Boats Enclosed Life Boats

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Life Rafts

Pre fall Davit Launch

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Life Ring & Life Bouy

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Immersion Suit & TPA

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Evacuation Slides & Chute

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Fire Fighting Apparatus

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Know Your Fire Extinguisher

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Know Your Fire Extinguisher

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Other Fire Fighting Apparatus

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Control Plan
 IMO symbols of LSA & FFA
 Ship’s Nomenclature
 Location of Evacuation groups
 Quantity & Type
 Escape Routes
 Doors & Ventilation
 Fire Alarms & Fire Lockers

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Control Plan

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Ship’s Signage

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Knowledge of Muster Lists
and
Emergency Instructions

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Muster List or Station Bill
Is a valuable documents containing the
emergency duties and responsibilities of
each crew member, as well as lifeboat
embarkation and abandon ship.
Station bills/ muster list is to be found in
the bridge, engine control room, crew
mess room and crew accommodation’s
alleyways.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Muster List or Station Bill
• The Muster List shows “Where all crew
members should be” during an
Emergency.

• Crew MUST fully understand the list and

the “Emergency Instructions that
accompany it”

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Sample Muster List

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Crew Muster Stations
GENERAL INSTRUCTION :
• All of the instructions on where you must
go in case of an emergency are listed on
your emergency card. It is also referred to
as the BOAT & FIRE DRILL CARD. This
card will be given to you shortly after you
sign on board the ship. It gives instructions
as to your responsibilities in cases of
emergency and during drills on board.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Emergency CARD DUTIES
1. Know instructions on the card for:
(a) "BOAT DRILL" for "Abandon Ship“
emergencies.
(b) "FIRE DRILL" for "fire on board"
emergencies.
2. As a crew member, your participation in the
Boat and Fire Drills is extremely important
so far as ship's safety is concerned.

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College of International Tourism and Hospitality
Management
 Emergency CARD DUTIES
3. It is the duty of each crew member to insure
that he/she is in possession of their own BOAT
AND FIRE DRILL CARD at all times. Each card
shows the date of issuance.
4. No excuse may be offered for being unable to
produce a BOAT AND FIRE DRILL CARD. Any
crew member without such a card must report
it immediately to the Officer on duty on the
bridge.
5. Upon sign-off, the BOAT AND FIRE DRILL
CARD must be turned in to the Department
Head
LYCEUM OF THE PHILIPPINES UNIVERSITY
College of International Tourism and Hospitality
Management
Sample Emergency Card

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Muster Station

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Knowledge of emergency exits

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ship’s Lay-out importance!
• It is very important for you to know your way
around the ship and find your way to your
muster station.
• You must learn how the ship is organized (the
layout) as soon as possible.
• A good way of doing this is to study the deck
plans color brochure and the "PAX AND CREW
STAIRS PLAN."
• Knowledge of common ship terms for
numbering systems, direction and levels will be
essential for you to know where you are on the
ship.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ship terms and definitions:
• PORT - The "left hand side" of the ship as you
face the bow. Cabins and equipment on the port
side will have even numbers (numbers that can
be divided by 2).
• STARBOARD - The "right hand side" of the ship
as you face the bow. Cabins and equipment on
the starboard side will have odd numbers
(1,3,5,7,9, etc.).
• FORWARD - Going towards the bow (front) of the
ship. Numbers on cabins and equipment will get
smaller as you go forward.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ship terms and definitions:
• AFT - Going towards the stern (back end)
of the ship. Numbers on cabins and
equipment will get larger as you go aft.
• DECK - Similar to a "floor" in a building on
shore. Decks are numbered from 0 (zero)
and increasing to usually a number less
than 20 (twenty). Decks can also have
names and are often color coded.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Color Coded Decks

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Restrictions on the use of
elevators
Execute posting of stewards to direct
passengers to use stairs not elevators in
an emergency
• Posting to restrict
passengers
• Equipment failure
• Safety devices failure
• No appropriate signage

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Assistance to passengers en-route to
muster or embarkation stations

 Initial and intermediate stages of

evacuation
 Confusion & hindrance
 Action of Passengers
 Establish authority

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Clear and Reassuring Orders
• Physical presence
• Location
• Clothing
• Attitude
• Simple orders
• Low pitch voice
• Repeat important information

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Important in communication
 The Passengers feels secured if
somebody looks up to them
 USE A STAGE OR A high Platform or
table for you to be immediately seen by
PASSENGERS

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Necessary when communicating
with passengers

“ STRENGTH of CHARACTER
and a WIDE
MEASURE of DIPLOMACY”

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Areas of Posting
 Arousing Passengers in Cabins
 Corridors / Passage ways guide
 Stairway guide
 Fire Screen Door Assist
 Elevator lobbies
 Intersections
 Muster station personnel

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Control of Passengers in
stairways & passageways

When Passengers Helpers is needed:

 Big Group w/ children
 Panic stricken passengers
 Handicapped & passive
 Hurt and Injured passengers

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Escape Route

An escape route is the entire passage

way from your location up to the Muster
or Embarkation stations

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Escape routes clear from
obstructions
Escape route typical obstructions
 Laundry Trolleys
 Bus boy push carts
 Provision boxes
 Luggage’s
 Locked doors
 Repair tools/equipment
 Fire fighting equipment
 Hard wares

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Escape routes clear from
obstructions
Escape route typical obstructions
 Sun deck chairs
 Portable bars
 Ornamental plants
 Decors
 Sports equipment
 Blocked fire screen doors
 Blocked water tight doors
 Wheel chairs
 Garbage bins
LYCEUM OF THE PHILIPPINES UNIVERSITY
College of International Tourism and Hospitality
Management
Evacuation of Disabled & Persons
Needing Special Assistance
 Location of disabilities
 Attitude of disabled passenger considered
 Communication - calmly
 Accompanying Persons
 Life-support equipment

LYCEUM OF THE PHILIPPINES UNIVERSITY

Crowd Management
College of International Tourism and Hospitality
Management
The Neil Robertson Stretcher

The casualty fully strapped is being

hoisted to a safe area

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
EMS Immobile – VAC Mattress

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Search of accommodation spaces
 Mark door of searched cabin
 Safety of team
 Use proper equipment
 Well communicated action
 Coordinated action
 Efficiency & speed

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Mustering Procedures
 Be familiar with the major considerations
to keep order and avoid panic
 Know the importance of Passenger lists-
roll call’s, passenger’s clothing and
lifejackets donning’s
 Do activities to distract – relieve tension of
passengers
 Prepare passengers for abandon ship –
crocodile queue’s

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Muster Station Personnel Tasks
1) Maintain calm. Seat all passengers if
possible
2) Explain lifejacket issue is precautionary
only
3) Issue lifejacket
4) Silence - Stand where you can be seen -
Demonstrate wearing of lifejacket
5) Instruct Passengers to Don Lifejackets

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Muster Station Personnel Tasks
6) Instruct Passengers to Don Lifejackets
7) Assist where necessary. Ensure all are
worn correctly
8) Maintain calm - Reseat Passengers - Ask
for silence
9) Commence crew count
10) Detail crew members to assist old and
disabled passengers
11) Explain what is happening be factual need
to know basis only
LYCEUM OF THE PHILIPPINES UNIVERSITY
College of International Tourism and Hospitality
Management
 Muster Station Personnel Tasks
12) Control parties are dealing with the
incident
13) Captain in full control of the situation
14) Boat preparation team in action for
precautionary measures only
15) Update information as required
16) Explain evacuation procedures and
indicate exits
17) Assure passengers that the ship is the
best lifeboat
LYCEUM OF THE PHILIPPINES UNIVERSITY
College of International Tourism and Hospitality
Management
 Muster Station Personnel Tasks
18) Explain the abandon ship procedures
19) Communicate passenger and crew
headcount to central command
20) Continue to maintain calm and re-assure
passengers

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
FIRE TEAMS & MAN-OVERBOARD
EVAC. GROUPS
TEAMS
ABANDONSHIP
RESPONSE TEAMS &
EVACUATION GROUPS

BOAT PREP TEAM STEERING

CASUALTY TEAMS

CENTRAL
CLEARING OUT Operational Command EVACUATION
PARTY Bridge COMMAND

BOMB THREAT COLLISION TEAMS

TEAMS & EVAC. & EVAC. GROUPS
GROUPS Zone leaders

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College of International Tourism and Hospitality
Management
 Importance of keeping order
In-charge of the muster station are from time
to time to give factual information to the
passengers and make some activity for the
passengers.
This way their minds will be focused on
something else rather than the danger itself

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Importance of keeping order
The primary function in keeping order is to
organize queue’s, to ensure that the
persons are seated correctly in the
lifeboats. This way the passengers will less
likely to panic. There will be an atmosphere
of order and control
Passengers without lifejacket should be
issued one from the spares locker

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ways in keeping order at the
muster station
Apply the clear and re-assuring orders, this
simply means that you give the passengers
factual information from time to time.
You must keep the passengers busy, keep
them occupied in both information and activity
The activity that you can do is by doing a
simple roll call or do a lifejacket demonstration
or the crocodile queue.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ways in keeping order at the
muster station
Try to assess the situation. Look for signs of
unusual behavior amongst the passengers
and try to address it.
Be prepared in organizing the crocodile queue
of passengers routed to the lifeboat stations.
Assign a crewmember to demonstrate it to the
passengers.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Keeping Order in the Muster
Station
• Establish authority
• Keep people occupied
• Organize crocodile queue to lifeboats
• Ensure correct boarding and seating in the
lifeboat

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ability to use procedures for
reducing and avoiding panic
• Re-uniting families and disabilities with
their accompanying persons. Children
require special attention. It is essential to
connect capable helpers with such children

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ability to use procedures for
reducing and avoiding panic
• Stop the rumor mill of detrimental
information amongst the passengers
• Inject fresh information about the good
progress of the evacuation

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ability to use procedures for
reducing and avoiding panic
• The trouble makers (the active persons)
must not be allowed to act freely, they
should be kept occupied with helping
others
• Connect active persons with persons
having panicked or which are in need of
help in any other way

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Ability to use procedures for
reducing and avoiding panic
• Panic consumes resources. Ask help from
composed adult persons
• Leadership is essential, in it’s absence
rumors will spread and strong-willed but
ill-informed passengers may attempt to
influence events

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Passenger List for Mustering

A passenger list for

each muster station
may facilitate an
efficient and focused
search of the
passenger areas.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
International Legislation , Codes
and Agreements
• One compartment ship is not allowed
• Can withstand wave heights of more than
1.5 meters
• Can survive in more severe sea conditions
• Shell doors must be hydro-tested on
annual ship survey
• Passenger ship safety certificate renewed
every year.
• International ship security certificate
renewed every year

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
International Legislation , Codes
and Agreements
• RO-RO vessel can not operate with open
doors unless it is power operated or can be
closed from the bridge
• Lashing and securing 01.06.96 SOLAS
made mandatory to carry a cargo securing
manual to ensure cargo is secured for the
intended voyage.

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
Opening, Closing and Securing
Hull Openings
• Ship’s Procedures
• Entries in the log book
• Certified Operators
• Positive Reports
• Indicator lights and CCTV

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Details of Appliances

• Deck Gangway shell doors

• Pilot Doors
• Stern door
• Bow door and ramp
• Hoistable car decks
• Stores cranes
• Main Engine Room Crane

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Hull Opening Regulations
• No Ramp door / Shell door to be open
without OOW informed and full approval
given
• Only Certified operators is authorized to
open the Ramp doors
• One deck crew to attend at all times when
Ramp door is open
• Ramp door to be closed as soon as work is
completed
• Activities to be logged in the official logbook
LYCEUM OF THE PHILIPPINES UNIVERSITY
College of International Tourism and Hospitality
Management
 Legislation Affecting RO-RO
Passenger Ships
• National & International Regulations
• Ship Restrictions
• Approved loading and discharging berths

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Passenger Safety Training
The passengers safety training required by
regulation V/3,paragraph 7 for masters, chief
mates and persons assigned immediate
responsibility for embarking and
disembarking passengers shall at least
ensure attainment of the ability appropriate to
their duties and responsibilities to embark
and disembark passengers with special
attention to disabled persons and persons
needing assistance

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Passenger Safety Training
Relation with other requirement
ISM code
• ISM code awareness
• Safety management system (SMS) training – ship
specific
STCW code
• Shipboard familiarization
• Safety familiarization
• Periodic Safety drills and exercises
ISPS code training
• Ship security awareness
• Anti-piracy training

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management
 Passenger Safety Training
- Ship Type Specific Competence -

• Technical arrangements for passenger

embarkation and disembarkation
• Special considerations for the handicapped
passengers
• The use of tenders on the embarkation and
disembarkation of passengers
• Security arrangements on the embarkation
of passengers

LYCEUM OF THE PHILIPPINES UNIVERSITY

College of International Tourism and Hospitality
Management