Change Management - View Change Request

Change Management - View Change Request https://129.39.238.17/managenow_cncp/change/bin/files/wcls_ch_viewData.asp?strChangeId=...
Change #: 2639214
Category: CNC-ORADB
General Record Status: Closed
Approval Status: Approved
Change Information Change Date Information Change Completion Information

Change Number: 2639214 Created Date/Time: 01/19/2011 20:15:16 Completion Code: INSTALLED
Change Abstract: CNH Oracle DBA - Apply CPU JAN 2011 - patch Required Date/Time: 04/03/2011 10:00:00 Completion Date/Time: 04/03/2011 02:00:00
10249540 to UXHAZDPD
Priority: Scheduled Date/Time: 04/02/2011 22:00:00 Actual Duration: 0000:04:00
Change Risk: MAJOR Estimated Duration: 0000:12:00
Customer ID: CNC
Account ID: Requester Details Assignee Details
Operator Intervention: Yes ID: CELISAJ ID: SWANEC
Pre/Co Requisite Changes: Name: ALMEIDA, CELISA JORGE DE Name: OLIVEIRA, SWANE CAROLINE RODRIGUES
(CNC-ALMEIDA) DE (CNC-SWANEC)
Expedite Reason: Phone: 839-9039 Phone: 55-11-2132-1632
Group: CNC-DBA-ORACLE Group: CNC-DBA-ORACLE
Author Details Area:
ID: CELISAJ Lock Status
Name: ALMEIDA, CELISA JORGE DE Name: none
(CNC-ALMEIDA)
Phone: 839-9039 Phone:
Group: CNC-DBA-ORACLE
Description
Apply the CPU January Oracle patch # 10249540 to the database version 10.2.0.4 on UXHAZDPD server.
REASON FOR CHANGE:

This change is applied to remove any security vulnerabilities in Oracle version 10.
Regarding CIRATS # 100708565
Change #: 2639214
Category: CNC-ORADB
Instructions Record Status: Closed
Installation/Operator Instructions:
TSM team to backup the /lopt/oracle_102 software directory
DBA to apply the patch following Oracle support instructions
SERVER NAME : UXHAZDPD - PRODUCTION ENVIRONMENT
DATABASES NAME :
DPDPSEBL
DPDPEQPR
1 of 10 11/4/2011 15:50
DPDPFSTA
DPDPIVEC
DPDPITIM
DPDPWPR
DPDPCMA1
DPDPCMA2
DPDPCMA3
DPDPCMA4
DPDPCMB1
DPDPCMB2
DPDPWPS0
DPDPWPS1
DPDPWPS2
DPDPWPS3
DPDPWMM0
DPDPWBS1
DPDPWBS2
DPDPWBS3
DPDPWP61
DPDPWP6A
DPDPFBK0
DPDPLM0
Application team test the appl.
Test Plan:
STEPS THAT WILL BE PERFORMED TO CONFIRM CHANGE WAS SUCCESSFUL (AFTER IMPLEMENTATION):
DBA will ensure patch ran successfully and that no errors were generated.
Customer Impact/Customer Approvers:

IMPACT DURING CHANGE: version 10.2.0.4 databases will be unavailable during the change window
(the applications that use 9i database version will be available)
_ NO IMPACT
X APPLICATION(S) WILL BE UNAVAILABLE - of 10g databases
_ CERTAIN APPLICATION FUNCTIONS WILL BE UNAVAILABLE
_ UNSURE - IBM TO EVALUATE POSSIBLE IMPACT ON SERVER AVAILABILITY
_ SERVER OUTAGE
OTHER IMPACT:
RISK ASSESSMENT POINTS

------------------------
RECOVERY TIME (BACKOUT): 3
NUMBER OF SYSTEMS/APPS IMPACTED: 1
CHANGE PLANNING TIME DURATION: 4
2 of 10 11/4/2011 15:50
NUMBER OF SUPPORTS GROUPS IMPACTED: 1

TOTAL POINTS: 9
Backout Plan/Backout Duration:

BACKOUT STEPS TO BE PERFORMED, IF NECESSARY:
restore the oracle software directory from backup
TIME NEEDED TO PERFORM BACKOUT (SHOULD ALSO BE INCLUDED IN OVERALL DURATION): 1 hour
Change #: 2639214
Category: CNC-ORADB
Approvals Record Status: Closed
Approver ID Approver Name Group Priority Approver Type Approval Date Approval Time Disposition Reject Reason
CNC-AVM CNC-AVM 1 Group 03/31/2011 10:44:18 Approved
CNC-C-CAPAPPSUP CNC-C-CAPAPPSUP 1 Group 03/18/2011 13:37:32 Approved
CNC-C-DLRPORTAL CNC-C-DLRPORTAL 1 Group 03/02/2011 12:04:13 Approved
CNC-CHNGCONT CNC-CHNGCONT 1 Group 03/18/2011 17:27:35 Approved
CNC-DBA-ORACLE CNC-DBA-ORACLE 1 Group 03/02/2011 09:54:34 Approved
CNC-MIDLWARE CNC-MIDLWARE 1 Group 04/01/2011 10:51:30 Approved
CNC-PLAT-UNIX CNC-PLAT-UNIX 1 Group 03/31/2011 11:16:35 Approved
CNC-TSM-SUPP CNC-TSM-SUPP 1 Group 03/04/2011 15:39:02 Approved
Change #: 2639214
Category: CNC-ORADB
Outages Record Status: Closed
There are no outage records for this change request.
Change #: 2639214
Category: CNC-ORADB
Schedules Record Status: Closed
Assignee Group / ID Task Name %Complete Start Date Start Time End Date End Time Description
CNC-DBA-ORACLE /
SWANEC - OLIVEIRA,
SWANE CAROLINE DBA 04/02/2011 22:00:00 04/03/2011 10:00:00 DBA to implement the change
RODRIGUES DE
(CNC-SWANEC)
Middleware to stop / start the application for the
CNC-MIDLWARE MIDDLEWARE 04/02/2011 22:00:00 04/03/2011 10:00:00
Dealer Portal.
3 of 10 11/4/2011 15:50
TSM team to backup the /lopt/oracle_102

software directory and please be available
CNC-TSM-SUPP TSM 04/02/2011 22:00:00 04/03/2011 10:00:00
during the change window in case If a recover is
needed.
CNC-PLAT-UNIX / page out the DBQ Unix team as needed through
LUISFRA - Alarmpoint If need any help with script or space
FRANCESCHI, LUIS UNIX 04/02/2011 22:00:00 04/03/2011 10:00:00 :
ALBERTO
(CNC-FRANCESCHI) DBQ UNIX POOL 03A
Change #: 2639214
Category: CNC-ORADB
Problems Record Status: Closed
There are no problems associated with this change request.
Change #: 2639214
Category: CNC-ORADB
Notes Record Status: Closed
User ID Name Date Time Notes
GUYOT,
GUYOT MANUEL 03/31/2011 10:44:17 P&C Coord Reviewed ok.-
(CNC-GUYOT)
Change #: 2639214
Category: CNC-ORADB
Field History Record Status: Closed
Column Name Event Date Event Time User ID Name Old Value New Value
OLIVEIRA, SWANE
CAROLINE
UNAUTHORIZED 04/04/2011 13:27:44 SWANEC FALSE
RODRIGUES DE
(CNC-SWANEC)
OLIVEIRA, SWANE
CAROLINE
ACTUAL_DURATION 04/04/2011 13:27:44 SWANEC 0000:04:00
RODRIGUES DE
(CNC-SWANEC)
4 of 10 11/4/2011 15:50
OLIVEIRA, SWANE
CAROLINE
DATE_CLOSED 04/04/2011 13:27:44 SWANEC 04/03/2011
RODRIGUES DE
(CNC-SWANEC)
OLIVEIRA, SWANE
CAROLINE
TIME_CLOSED 04/04/2011 13:27:44 SWANEC 02:00:00
RODRIGUES DE
(CNC-SWANEC)
OLIVEIRA, SWANE
CAROLINE
COMPLETION_CODE 04/04/2011 13:27:44 SWANEC INSTALLED
RODRIGUES DE
(CNC-SWANEC)
OLIVEIRA, SWANE
CAROLINE
STATUS_ID 04/04/2011 13:27:44 SWANEC Approved Completed
RODRIGUES DE
(CNC-SWANEC)
OLIVEIRA, SWANE
CAROLINE
RECORD_STATUS 04/04/2011 13:27:44 SWANEC Open Closed
RODRIGUES DE
(CNC-SWANEC)
KANNOORI,
PHANIKALPANA
STATUS_ID 04/01/2011 10:51:30 I9D3867 Submitted Approved
RAI
(CNC-KANNOORI)
KANNOORI,
PHANIKALPANA
APPROVAL_STATUS 04/01/2011 10:51:30 I9D3867 Pending Approved
RAI
(CNC-KANNOORI)
New Approver Added:
ENGELHARDT,
Approver:
APPROVER CHANGE 03/31/2011 09:36:11 ENGELHAR RALPH
CNC-MIDLWARE
(CNC-ENGELHARDT)
Approver Type: Group
ALMEIDA, CELISA
DATE_SCHEDULED 03/02/2011 09:54:10 CELISAJ JORGE DE 03/12/2011 04/02/2011
(CNC-ALMEIDA)
ALMEIDA, CELISA
DATE_REQUIRED 03/02/2011 09:54:10 CELISAJ JORGE DE 03/13/2011 04/03/2011
5 of 10 11/4/2011 15:50
(CNC-ALMEIDA)
ALMEIDA, CELISA
TIME_SCHEDULED 01/21/2011 09:30:51 CELISAJ JORGE DE 20:00:00 23:00:00
(CNC-ALMEIDA)
ALMEIDA, CELISA
TIME_REQUIRED 01/21/2011 09:30:51 CELISAJ JORGE DE 08:00:00 11:00:00
(CNC-ALMEIDA)
New Approver Added:
ENGELHARDT,
Approver: CNC-C-
CAPAPPSUP
(CNC-ENGELHARDT)
New Approver Added:
ENGELHARDT,
Approver: CNC-C-
DLRPORTAL
(CNC-ENGELHARDT)
TSM team to backup the TSM team to backup the
/lopt/oracle_102 software /lopt/oracle_102 software
directory directory
DBA to apply the patch DBA to apply the patch
following Oracle support following Oracle support
instructions instructions
SERVER NAME : SERVER NAME :
UXHAZDPD and UXHAZDPD -
ALMEIDA, CELISA
UXHAZMT2 - BOTH PRODUCTION
RISK_REASON 01/20/2011 11:16:17 CELISAJ JORGE DE
PRODUCTION ENVIRONMENT
(CNC-ALMEIDA)
ENVIRONMENT DATABASES NAME :
DATABASES NAME : DPDPSEBL
UXHAZMT2 : DPDPEQPR
MTXCDM DPDPFSTA
MTXCPM DPDPIVEC
DPDPITIM
UXHAZDPDA : DPDPWPR
DPDP DPDPCM
CNH Oracle DBA -
CNH Oracle DBA -
ALMEIDA, CELISA Apply CPU JAN 2011 -
Apply CPU JAN 2011 -
NAME 01/20/2011 11:16:17 CELISAJ JORGE DE patch 10249540 to
patch 10249540 to
(CNC-ALMEIDA) UXHAZDPD and
UXHAZDPD
UXHAZMT2
6 of 10 11/4/2011 15:50
Apply the CPU January Apply the CPU January

Oracle patch # 10249540 Oracle patch # 10249540
to the database version to the database version
10.2.0.4 on UXHAZDPD 10.2.0.4 on UXHAZDPD
and UXHAZMT2 server. server.
ALMEIDA, CELISA
REASON FOR REASON FOR
DESCRIPTION 01/20/2011 11:16:17 CELISAJ JORGE DE
CHANGE: CHANGE:
(CNC-ALMEIDA)
This change is applied to This change is applied to
remove any security remove any security
vulnerabilities in Oracle vulnerabilities in Oracle
version 10. version 10.
Regarding CIRATS # Regarding CIRATS #
100708565 100708565
New Approver Added:
ALMEIDA, CELISA
Approver: CNC-DBA-
APPROVER CHANGE 01/19/2011 21:19:31 CELISAJ JORGE DE
ORACLE
(CNC-ALMEIDA)
Change #: 2639214
Category: CNC-ORADB
Change History Record Status: Closed
Event ID Event Date Event Time Notes
Status of request has been set to Completed as the result of a modification performed by
Completed 04/04/2011 13:27:43
OLIVEIRA, SWANE CAROLINE RODRIGUES DE (CNC-SWANEC)
Modified 04/04/2011 13:27:43 Modified by OLIVEIRA, SWANE CAROLINE RODRIGUES DE (CNC-SWANEC)
Status of request has been set to Approved as the result of a modification performed by
Approved 04/01/2011 10:51:30
KANNOORI, PHANIKALPANA RAI (CNC-KANNOORI)
Modified 04/01/2011 10:51:30 Modified by KANNOORI, PHANIKALPANA RAI (CNC-KANNOORI)
This change was approved by Approver KANNOORI, PHANIKALPANA RAI
ModifiedChange 04/01/2011 10:51:30
(CNC-KANNOORI) , a member of group CNC-MIDLWARE.
Status of request has been set to Submitted as the result of a modification performed by
Submitted 03/31/2011 11:37:57
CHIQUITELLI GALERA, FABIO (CNC-CHIQUITELLI GALERA)
Modified 03/31/2011 11:37:57 Modified by CHIQUITELLI GALERA, FABIO (CNC-CHIQUITELLI GALERA)
This change was approved by Approver BLOW, TIMOTHY (CNC-BLOW) , a member of
group CNC-PLAT-UNIX.
7 of 10 11/4/2011 15:50
This change was approved by Approver GUYOT, MANUEL (CNC-GUYOT) , a member

of group CNC-AVM.
Submitted 03/31/2011 09:36:11
ENGELHARDT, RALPH (CNC-ENGELHARDT)
Modified 03/31/2011 09:36:11 Modified by ENGELHARDT, RALPH (CNC-ENGELHARDT)
This change was approved by Approver ENGELHARDT, RALPH
(CNC-ENGELHARDT) , a member of group CNC-CHNGCONT.
This change was approved by Approver HENSGEN, LINDA (CNC-UW807) , a member
of group CNC-C-CAPAPPSUP.
This change was approved by Approver NIEVES, PABLO JAVIER (CNC-NIEVES) , a
member of group CNC-TSM-SUPP.
Submitted 03/04/2011 13:16:17
ALMEIDA, CELISA JORGE DE (CNC-ALMEIDA)
Modified 03/04/2011 13:16:17 Modified by ALMEIDA, CELISA JORGE DE (CNC-ALMEIDA)
This change was approved by Approver RICHTER, CATHERINE (CNC-RICHTERC) , a
member of group CNC-C-DLRPORTAL.
This change was approved by Approver ALMEIDA, CELISA JORGE DE
(CNC-ALMEIDA) , a member of group CNC-DBA-ORACLE.
Submitted 03/02/2011 09:54:16
This change was approved by Approver HENSGEN, LINDA (CNC-UW807) , a member
of group CNC-C-CAPAPPSUP.
This change was approved by Approver NIEVES, PABLO JAVIER (CNC-NIEVES) , a
member of group CNC-TSM-SUPP.
Submitted 02/07/2011 20:21:51
CAMPS PALACIOS, BERNARDO LUIS (CNC-CAMPS)
Modified 02/07/2011 20:21:51 Modified by CAMPS PALACIOS, BERNARDO LUIS (CNC-CAMPS)
This change was approved by Approver CAMPS PALACIOS, BERNARDO LUIS
(CNC-CAMPS) , a member of group CNC-PLAT-UNIX.
Submitted 01/21/2011 09:34:48
Submitted 01/21/2011 09:30:56
8 of 10 11/4/2011 15:50

Submitted 01/20/2011 18:19:18
ENGELHARDT, RALPH (CNC-ENGELHARDT)
Modified 01/20/2011 18:19:18 Modified by ENGELHARDT, RALPH (CNC-ENGELHARDT)
Submitted 01/20/2011 11:16:18
Submitted 01/19/2011 21:19:31
Submitted 01/19/2011 20:22:41
9 of 10 11/4/2011 15:50
10 of 10 11/4/2011 15:50

Change Management - View Change Request

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Change Management - View Change Request https://129.39.238.17/managenow_cncp/change/bin/files/wcls_ch_viewData.asp?strChangeId=...

Change Information Change Date Information Change Completion Information

REASON FOR CHANGE:

Application team test the appl.

Customer Impact/Customer Approvers:

RISK ASSESSMENT POINTS

NUMBER OF SUPPORTS GROUPS IMPACTED: 1

Backout Plan/Backout Duration:

TSM team to backup the /lopt/oracle_102

Apply the CPU January Apply the CPU January

This change was approved by Approver GUYOT, MANUEL (CNC-GUYOT) , a member

Modified 01/21/2011 09:30:56 Modified by ALMEIDA, CELISA JORGE DE (CNC-ALMEIDA)

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