Production / Service Process and Control

Selection of Appearance of Quality of

PHYSICAL Store Front Desk, Cleanliness
nail color and
Store
EVIDENCE appearance of colors, of station, drying exterior &
Exterior & overall
front desk presentation of nail file, & machines, parking lot
parking lot manicure and
worker polish bottles tools comfort station
polish quality

CUSTOMER Arrive at Request Choose nail Sit at

color manicure Sit at drying Pay and
ACTIONS nail salon manicure
salon station leave

LINE OF INTERACTION

VISIBLE Remove
EMPLOYEE Greet and ask Lead you to a Lead you to
previous Paint nails Process
CONTACT you to choose a manicure a dying
nail polish, payment
nail color station station
file nails

LINE OF VISIBILITY

INVISIBLE Prepare the Clean

EMPLOYEE manicure manicure
CONTACT station station
Cash
registrar