Pigulyak Maria T-181

19.03
Тема 8. Tour operators
What is tour operating?
1. What do tour operators do?
They combines tour and travel components to create a package holiday, advertising, and promote
their products, holidays and itineraries
2. What is the most common example of a tour operator’s product?
Flight on a charter airline+chartet from airport to hotel+services of local representative=one
price
3. How did tour operating appear?
They are making arrangements to far places, with problem of currency and language
communication with inclusion a internet in package.
4. What do tour operators specialize in in the Age of Computing (The Internet)?
They`re offering tour packages in ordinary places of holidays and specialize in largest groups
such as conferences and seminars. Also they`re contracting powers with suplies, airlines, hotels,
other land arrangements, cruise companies, and so one influence on tourists in board, other
governments affairs to create special groups to departure
5. What are the three major tour operator associations of the USA?
National tourist association, USA tour operators, ABA
Ex. 2, p. 30
1) Noel Josephides
2) Roger Shaw
3) Roger Shaw
4) Simon Laxton
5) Simon Laxton
6) Mike Gooley
7) Roger Shaw
Ex.3, p. 30
1) B
2) D
3) G
4) H
5) A
6) C
7) F
8) E
Ex.4, p. 30
E-commerce has changed all kinds of businesses. There is instant access to the best options and
prices, as well as any sort of product you could want. In the tourism industry, this has driven
competition but also has expanded the arena of locales and destinations. Nowadays, it`s more
comfortable create a big choice and promote them to clients. And customers makes booking
procedures every day, and in first time after booking procedure they aren`t expected that all
details of their reserve has tour agents, operators planned yet.

26.03
Ex.5, p. 32
1) wasn`t
2) worked
3) did you start
4) have become
5) has fallen
6) have had
7) have increased
8) started
9) have put
Ex. 6, p. 33
1) Grew
2) Created
3) Sold
4) Was
5) Begun
6) Continued
7) Announced
8) Was became
9) Has been
10) Has enabled
11) Was triple
Ex. 9, p. 34
Types of holiday: сruise, winter sports, all inclusive, honeymoon, adventure
Transportation: scheduled flight, charter flight, luxury coach
Accommodation: hotel, villa, guesthouse, lodge
Ancillary services: visa, lift pass, foreign exchange, equipment hire, inn, insurance, mini-break.
 2.04
Dear Adrew Vynohradov,
We sincerely apologize for poor service from one of our staff when you visited our
restaurant in uptown. You received the wrong order that was also delayed. This is an isolated
case, and we take responsibility for the actions.
The branch manager has taken the necessary disciplinary action on the specific staff. We
are committed to offering quality services to our customers, and this cannot be accepted.
Besides, we have implemented strict measures in all our branches to ensure that this is not
repeated in the future.
Thank you for raising the concern, your feedback is highly appreciated to make our
services better.
Your faithfully
Restaurant ”Claude Monet”