SEI

WORK INSTRUCTION

Doc. No. :
Date (Orig) : 01.07.18
TITLE: SUPPLIER RATING Rev No. : 00
Date (Rev.) : --
Sheet : 1 OF 2

SUPPLIER RATING BY SHRI RAM ENGG.INDUSTRIES:

SEI expects all the Suppliers to ensure that 100% quality products are delivered. The
supplies rating is derived as given below

1. Quality Rating for Suppliers ( QR)

(Quantity Received - Quantity Rejected ) x 100%

QR =
Quantity Received

2. Delivery Rating for Suppliers (DR)

Total Lot received x 100

DR = %
Total schedule Lot

3. Customer Complaint Response ( CCR )

S. No. Service Factor Marks Score

1. a) Cooperativeness and readiness to help in exigencies (without premium) C1 =20%

b) Cooperativeness and readiness to help in exigencies (with premium, paid by YYU ) C1 =10 %

2. Readiness to replace rejected material C2=20%

3. Providing support documents of time C3=20%
4. Promptness in reply C4=20%

5. Co-operative delivery and implementing measure for C5=20%

avoiding recurrence of defects/ complaints

Total Customer Complaint Rating ( CCR ) = ( C1 + C2 +C3 + C4 + C5 )

 SEI WORK INSTRUCTION
Doc. No. :
Date (Orig) : 01.07.2018
TITLE: SUPPLIER RATING Rev No. : 00
Date (Rev.) : --
Sheet : 2 OF 2
4. Premium Freight Rating ( PF ) :

1. If Premium Freight has to Pay By SKEI : 50%

2. If Premium Freight has to Pay by supplier : 100%

5. Field Failure Rating ( FFR ) :

1. If Field failure reported by End user / Customer , relates to supplier : 50%

2. If No Field Failure reported : 100%

Weightage

Quality Rating = 40 %
Delivery Rating = 35 %
Customer Complaint Response = 10%
Premium Freight = 05 %
Field Failure Rating = 10%

Supplier Performance Rating

SPR = 0.40 QR + 0.35 DR + 0.1 CCR + 0.05 PF + 0.1 FFR

After calculating the supplier quality rating, further action is made and communicated to the supplier as
follows:

SR. No. Supplier Grade Decision Further Action Plan

Performance Rating
1. Above 90% A+ Excellent Say Congratulation to supplier (Email /
Telephonic )

2. 70% to 90 % A Good Ask supplier to improve further

(Telephonic )
3. 50% to 70% B Satisfactory Ask Supplier ( Telephonic ) to Work Hard
for Improvement and Monitor his
performance i.e. in next two lots . If no
improvement follow Step 4.
4. Less Than 50% C Unsatisfactory Warn the supplier ( Telephonic ) and
Monitor performance for Next Two Lots ,
If no Improvement , Stop the supply and
seek for another Source .

PREPARED BY APPROVED BY