UNZA in conjunction with ZCAS U

SCHEME OF WORK FOR THE PERIOD FROM 05/08/19– 22/11/19

BFS232
Financial Products and Services

Topic Content Reference Activity Requirements Weeks Time Assigned

6/8/2019 2 hrs. /sessions
1.0 Unit One: The  Bank Products and Assignment issued to students to And 4 hrs. per
6/9/2019
Nature of Financial Services (10 marks) Week
Products and  Insurance Products and
Services Services
 Pension Products and
Services
 Investment Services

Module pg 5-40

2.0 Unit Two: Types of  Types of Customers 9/9/2019 2 hrs. /sessions

Customers To And 4 hrs. per
13/9/2019
Module pg 43-47 Week

3.0 Unit Three:  Customer Service 16/9/2019 2 hrs. /sessions

to
Customer  Benefits of good customer Assignment due for submission
27/9/2019
And 4 hrs. per
Relationships service Week

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  Customer Care and
Consumerism
 Customer Complaints and
how to handle them
Module pg 48- 57

4.0 Unit Four:  The Marketing Plan 30/9/2019 2 hrs. /sessions

to
Marketing  The Marketing Mix 11/10/2019
And 4 hrs. per
Financial Products  Competitive Strategy – Week
and Services Porters Five Force Model
 Growth Strategy- Ansoff Feedback to assignment due
Matrix
 Segmentation, Targeting and
Positioning
 Market Research
Module pg 58-70
14/10/2019
FT/PT: Study Break to
18/10/2019
DE: Residential School Starts this week
FT/PT/DE Test (Actual day and time to be advised) – (30 Marks)
22/10/2019
to
DE: Residential School Ends this week 1/11/2019

5.0 Unit Five: Service  Meaning of Service Quality 11/11/2019

To
Quality  The Quality Gap 15/11/2019
 The Service Profit Cycle
 Service Level Agreements
 The Servqual Model
Module pg 71-77

6.0 Unit Six: The  Environmental Factors 18/11/2019 2 hrs. /sessions

Affecting Financial Service to And 4 hrs. per
Competitive 22/11/2019
Week
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 Environment Organisations- PESTEL
Surrounding Financial FACTORS
Services  Bank Competitors
 Globalization and its Effects
on Financial Products and
Services
Module pg73-80

Study Break Begins/CAs Emailed to all the Students 25/11/2019

To
29/11/2019

Final Examinations (60 marks) 2/12/2019

To
11/12/2019

Activities and main assignments: The dates are as shown on this scheme

Study text: A module for this Course is available on the ZCAS ELearning Portal. Additional materials can also be
assessed from the internet. Other additional materials will be provided on the ZCAS Portal as need arises.

Recommended Text:

Lecturer: Mr Webster Sikazwe

Contact: webster.sikazwe@zcas.edu.zm or information@zcas.edu.zm or Call on 232409/232093

Note: No calls will be allowed on the lecturer’s private mobile phone unless specifically provided to you.

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