www.engineeringvillage.

com
Abstract results: 1
Downloaded: 8/16/2020

1. University quality measurement model based on balanced scorecard

Obredor-Baldovino, Thalia (1); Combita-Niño, Harold (2); Crissien-Borrero, Tito J. (3); De-La-Hoz-Franco, Emiro (2);
Beltrán, Diego (4); Ruiz, Iván (5); Sanchez, Joaquin F. (5); Collazos-Morales, Carlos (5)
Source: Communications in Computer and Information Science, v 1051 CCIS, p 131-144, 2019, Applied Informatics
- 2nd International Conference, ICAI 2019, Proceedings; ISSN: 18650929, E-ISSN: 18650937; ISBN-13:
9783030324742; DOI: 10.1007/978-3-030-32475-9_10; Conference: 2nd International Conference on Applied
Informatics, ICAI 2019, November 7, 2019 - November 9, 2019; Publisher: Springer
Author affiliation: (1) Departamento de Gestión Industrial, Agroindustria y Operaciones, Universidad de la Costa,
Barranquilla, Colombia (2) Departamento de Ciencias de la Computación y Electrónica, Universidad de la Costa,
Barranquilla, Colombia (3) Departamento de Humanidades, Universidad de la Costa, Barranquilla, Colombia (4)
Facultad de Ingeniería, Escuela Colombiana de Ingeniería, Bogotá, Colombia (5) Vicerrectoría de Investigaciones,
Universidad Manuela Beltrán, Bogotá, Colombia
Abstract: A Higher Education Institution (HEI) has the responsibility to track the processes through indicators that
guarantee the measurement of the results in almost real time. This article presents the design of a management
and quality model of the processes in a university, through the integration of a Balance Scorecard (BSC) and the
implementation of an information system. For which it was required: a review of existing tracing and monitoring
systems in the academic sector, definition of the requirements of the proposed technological, a diagnosis of the current
measurement system of the HEI analyzed, identify measurement indicators and develop a technological tool. The
designed model presents a precise and clear methodological guide that can be replicated in any HEI to monitor its
processes. © Springer Nature Switzerland AG 2019. (0 refs)
Main heading: Information management
Controlled terms: Decision making - Information systems - Information use
Uncontrolled terms: Balance scorecard - Balanced scorecards - Higher education institutions - Measurement
indicators - Monitoring system - Quality measurement model - Quality modeling - Technological tools
Classification Code: 903.3 Information Retrieval and Use - 912.2 Management
Database: Compendex
Compilation and indexing terms, Copyright 2020 Elsevier Inc.
Data Provider: Engineering Village

Content provided by Engineering Village. Copyright 2020 Page 1 of 1