CRITERIA

The e-wallet that want to be compared are Touch n Go e-wallet and Big Pay The

discussion includes the technical specifications of the two models mentioned. There are four

categories of comparisons will be discussed for evaluation and decision-making process to be

made. These categories include:

a) Security
b) Rewards
c) Versatility
d) User friendly

DISCUSSION

The following chapter will be discussing about the criteria of the e-wallet and

concluded with recommendation of the best choice.

a) Security

Security of every applications is the most important especially for e-wallet

services. This is because a secure e-wallet service will help to conceal a consumer's

banking and private information. Based on the research, both of the e-wallet has a

good security system. For Big Pay e-wallet, BigPay regularly monitor sources

identifying fake websites and will take the necessary action to report the same to the

appropriate parties (overseeing or hosting these sites) for the same to be taken down

in order to safeguard users from falling prey to scams or fraud sites guising as

BigPay’s official website

However for security features in Touch n Go,Touch ‘n Go eWallet recently

announced its Money-Back Guarantee Policy, which is to ensure the users rights and
accounts are kept safe by bringing security and convenience all in one app. The policy

is exclusive to the Touch ‘n Go eWallet.Through this policy, e-wallet users can report

any unauthorised transaction and request for compensation by logging on to the

eWallet app or via the TNG Digital website. Users must first verify their e-wallet

account through the account verification process (eKYC process) to be eligible for the

money-back guarantee. The money-back guarantee protection will be activated with

an eWallet protection shield icon being visible on users edit profile button once an

account is verified. User can click on the money-back guarantee feature in the app if

they find that they are being charged with unauthorised transactions in their e-wallet

account. This feature will prompt users to a form, where they need to fill up details of

their case and attach proof of receipts or documentation involved with the transaction.

The eWallet team will then investigate and if claims are proven to be legitimate,

refunds will be processed and reimbursements will be made within five working days.
b) Reward

Rewards is important as it can attracts customer to start themselves with this

kind of e-wallet apps. It also can make customer to stay loyal with all the promotions,

gifts and the rewards points. For this criteria,,according to BigPay, starting from

September onwards users can get double the BIG Points that they are currently

getting .Beginning from September, users can earn 1 BIG Point for every RM10 spent

via the BigPay card. However, BigPay will no longer award any points for top-ups.At

the moment, you can earn 1 BIG Point for every RM20 spent and RM1 BIG Point for

every RM50 you top up. From the example provided above, if you top up RM50 and

spend RM50, you can earn a total of 5 BIG Points with the new revision. At the

current rate, you will be getting just 3 BIG Points in total for the same

transactions.Apart from earning BIG points, the BigPay card allows you to purchase

AirAsia tickets with zero processing fees and enjoy additional discounts for add-on

baggage and food purchases. BigPay is free to sign up and they will send the card to

you for free. However, you’re required to top up a minimum of RM20 as part of the

signup process

For Touch n Go e-wallet, we can get a cashback when we spend more by

using the Touch n Go e-wallet application.. For instance, if we spend rm40 in Shell,

we will get rm5 as the cashbacks. In addition, we will also get the discount price if we

use e-wallet apps to pay for your foods or services. As we all know, Malaysian love

having discount and promotion price especially when it comes to foods. . Example

that can be taken is just look when the boba milk tea got viral. We can see every day

on social medias especially, many people excited to try the drinks This can be proven
when many youngsters nowadays went to Tea live outlet to redeem their drinks by

using the Touch n Go apps.

Touch n Go Big Pay

a) Security a) Security

- Announced its Money-Back - Regularly monitor sources

Guarantee Policy, which is identifying fake websites and

to ensure the users rights and will take the necessary action

accounts are kept safe by to report the same to the

bringing security and appropriate parties

convenience all in one app

b) Reward b) Reward

- Starting from September - We can get a cashback when we

onwards users can get spend more by using the Touch n

double the BIG Points that Go e-wallet application..

they are currently getting - We will also get the discount

- Allows user to purchase price if we use e-wallet apps to

AirAsia tickets with zero pay for your foods or services.

processing fees and enjoy

additional discounts for add-

on baggage and food

purchases