Karen I.

Hernandez Recamier
What is Zara?
 Zara is one of the largest international fashion companies.
It belongs to Inditex, one of the world’s largest distribution
groups.

 The customer is at the heart of our unique business model,

which includes design, production, distribution and sales
through our extensive retail network.
Mission
 The world is getting smaller; we want the whole world to
dress in style, class, and experience unique designs
weekly.
Vision
 To be number one fashion retailer.
Values
 Adapt quickly to fashion that the public demands.
 Improve quality.
 Sell ​a modern design that the public needs with quality at
an affordable price.
 A perfect distribution system, just in time.
Values
Professional
ethics

Business values
Commitment

Confidence

Loyalty

Creativity
History
 Amancio Ortega opened the first Zara store in 1975 in a
central street in downtown A Coruña, Galicia, Spain.
 The first store featured low-priced lookalike products of
popular, higher-end clothing fashions. The store proved to
be a success, and Ortega began opening more Zara
stores throughout Spain.
 During the 1980s, Ortega started changing the design,
manufacturing, and distribution process to reduce lead
times and react to new trends in a quicker way, in what he
called "instant fashions".
History
 In 1980, the company started its international expansion
through Porto, Portugal. This international expansion was
increased in the 1990s, with Mexico in 1992.
 Ortega has continued to grow creating brands such as Pull &
Bear, Bershka and Oysho. He has acquired groups like
Massimo Dutti and Stradivarius. Today Inditex is the biggest
fashion group in the world.
Job description
Retail manager
 Retail managers are responsible for every aspect of the day-to-day supervision of
retail stores, including sales, staff, stock and resources management.
 Responsibilities of the job:
-Recruiting, training, supervising and appraising staff
-Managing budgets
-Maintaining statistical and financial records
-Planning
-Promoting and marketing the business
-Dealing with customer queries and complaints
 Key skills for retail managers
Enthusiasm, excellent IT skills, numerical skills, verbal communication skills, team
working skills, organizational skills, confidence, commercial awareness.
Job description
Sales assistant
 Responsibilities of the job
-Be involved in stock control and management.
-Assisting shoppers to find the goods and products they are looking for.
-Being responsible for processing cash and card payments.
-Stocking shelves with merchandise.
-Answering queries from customers, dealing with customer refunds and complaints.
-Balancing cash registers with receipts.
-Working within established guidelines, particularly with brands.

 Personal skills that are required for the job:

-Having a friendly and engaging personality.
-Should have a confident manner.
-Must be helpful and polite.
-Able to work as part of a sales team.
-Knowledge of inventory techniques.
Job description
Cashier

Responsibilities of the job

 Receive payment by cash, check, credit cards, vouchers, or
automatic debits.
 Count money.
 Greet customers entering establishments.
 Maintain clean and orderly checkout areas.
 Establish or identify prices of clothes, and tabulate bills using
calculators, cash registers, or optical price scanners.
Thank you for your
attention.