JANATA BANK LIMITED

Rajanigandha Super Market, Corporate Branch Dhaka Cantonment, Dhaka-1206

Questionnaire for Customer Satisfaction

Thank you for taking time to fill the questionnaire. These questions are designed to receive your feedback on the
performance of Customer satisfaction in Janata Bank Limited Rajanigandha branch.

Customer Name:
AGE:
Occupation:

Main Factor Dimension/Question Strongly Agree Neutral Disagree Strongly

Area Agree Disagree
Janata Bank Limited has O 1 O 2 O 3 O 4 O 5
the best or at least very
good environment.

Tangibility
Office staffs and O 1 O 2 O 3 O 4 O 5
employees are very much
helpful to customers.

Its employees maintain O 1 O 2 O 3 O 4 O 5

good relationship with
customers.

Reliability Janata Bank provides O 1 O 2 O 3 O 4 O 5

better service than other
state owned banks in
bangladesh.

Online services provided O 1 O 2 O 3 O 4 O 5

by Janata Bank Limited
are up to the mark.

Responsiv
eness The service charge is O 1 O 2 O 3 O 4 O 5
competitively low.
 It offers one of the best O 1 O 2 O 3 O 4 O 5
deposit schemes for
people.
Assurance
Janata Bank Limited O 1 O 2 O 3 O 4 O 5
discloses necessary
information to its
customers.

Employees in this bank O 1 O 2 O 3 O 4 O 5

are punctual and all
services are provided in
time.

People will still deposit O 1 O 2 O 3 O 4 O 5

money in Janata Bank
regardless of new charges
allocated by government.