Lecture 4: Establishing Rapport Communication Skills 3th stage

Maher Hassan Kerbala University- Science College-Computer Science

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Meaning of Establishing Rapport

Rapport is a state of harmonious understanding with

another individual or group that enables greater and easier
communication. In other words, rapport is getting on well
with another person, or group of people, by having things
in common; this makes the communication process easier
and usually more effective.

Lack of eye contact may be interpreted as a lack of

concern.

A genuine smile can be helpful in quickly establishing a

friendly atmosphere and developing a warm interpersonal
relationship

How do you go about Establishing Rapport?

1. You need Self-Confidence

In the purest sense, confidence knows what You’re good
at, the value you provide, and acting in a way that
conveys that to others. Contrast this with arrogance
which typically involves believing you are better in a
particular area than you are, or low self-esteem which
involves believing you're less valuable than you think.
The closer your self-assessment is to that reality in the
middle, and the more you behave accordingly, the closer
you are to displaying healthy confidence.

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 Lecture 4: Establishing Rapport Communication Skills 3th stage
Maher Hassan Kerbala University- Science College-Computer Science
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2. You must Understand People
1) Don't try to judge someone's behavior without
understanding his underlying reasons

2) The way a person behaves throughout different situations

will provide a clue about his main intention. For example, a
showy person might love dangerous sports, might drive a
Ferrari and might want to be famous just because all of these
actions help him capture the attention he wants.

3) You can't understand people's behavior before you know

about their psychological drives. These drives are formed in
their early childhood and are usually kept secret but the good
news is that by connecting the dots you can understand these
drives.

4) Read the links below (at the bottom of the page) because they
contain essential information that can help you understand
people's behavior better.

3. You must be Enthusiastic

One the most important characteristics of a leader are the ability
to have a positive outlook and belief in what can be achieved.
They should focus their energies on what can be done rather
than on what cannot and they should look to take action rather
than spend too long in detailed analysis of what happened in the
past.

4. You must make Eye Contact

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Lecture 4: Establishing Rapport Communication Skills 3th stage
Maher Hassan Kerbala University- Science College-Computer Science
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1) Talking to a group- When talking to a group of people it is
great to have direct contact with your listeners.
2) Talking to an individual – It is great to maintain eye
contact when talking to a person however it can become a
bit creepy and uncomfortable if you stare intensely at them.
3) Listening to someone – When you are listening to someone
it can be off putting for the talker if you stare at them too
hard.
4) Arguing – Arguing with someone is a skill in itself and if
you want to compete in an argument holding the gaze
shows strength.
5) Attracting someone – When you are trying to attract someone and show them you are interested
you can talk and listen with your eyes.
6) Loving someone – My wife and I often share a prolonged gaze into each other’s eyes and it is a
very special thing to just stare without talking.

5. You must be Interested in them

Team members must trust each other with important
tasks. This requires accepting others for who they
are, being creative, and taking prudent risks. Invite
team members to indicate areas in which they would
like to take initiative. Empower them by giving them
the freedom to exercise their own discretion.

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Lecture 4: Establishing Rapport Communication Skills 3th stage
Maher Hassan Kerbala University- Science College-Computer Science
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10 WORST BODY LANGUAGE MISTAKES THAT CAN
COST YOU THE JOB

1. LACK OF EYE CONTACT

2. WEAK HANDSHAKE

3. PLAYING WITH OBJECTS IN THE ROOM

4. EXCESSIVE FIDGETING

5. FACE-TOUCHING

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Lecture 4: Establishing Rapport Communication Skills 3th stage
Maher Hassan Kerbala University- Science College-Computer Science
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6. SLOUCHING

7. THE STONEFACE

8. GESTURING TOO MUCH

9. HAND-CRUSHING HANDSHAKE

10. CROSSING YOUR ARMS

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