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Lecture 1: Intro.
-Elements & methods (listening & hearing) Communication Skills 3th stage
Mahir Hassan kerabala University- Science College-Computer Science
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Communication Skills –Definitions
The ability to convey information to another effectively and

efficiently. Business managers with good verbal, nonverbal and
written communication skills help facilitate the sharing of
information between people within a company for
its commercial benefit.
OR
Communication skills are generally understood to be the art or

technique of persuasion through the use of oral language and
written language. To understand the Basic of Communication
Skills, one need to understand that communication is one of
those words that is most hyped in contemporary culture. It
includes a large number of experiences, actions and events;
also a variety of happening and meanings, as well as
technologies.
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Lecture 1: Intro.-Elements & methods (listening & hearing) Communication Skills 3th stage
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Communication Skills – Introduction
What does it mean to you?
 The process of communication is what allows us to

interact with other people; without it, we would be unable to
share knowledge or experiences with anything outside of
ourselves.
 Common forms of
communication include speaking,
writing, gestures, touch and
broadcasting.
 Communication is a dynamic
process.
Through this process we convey a

thought or feeling to someone else.
 How it is received depends on a set of events, stimuli, that

person is exposed to?
 How you say what you say plays an important role in

communication?
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 Communication with employers
- Follow-up
- Email
- Phone\voice mail
- Cell phones
- Face to face
 Elements of Communication Skills
 7% WORDS
Words are only labels and the listeners put

their own interpretation on speaker’s
words.
 38% PARALINGUISTIC
The way in which something is said – the accent, tone and

voice modulation is important to
the listener.
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 55% BODY LANGUAGE
What a speaker looks like while

delivering a message affects the
listener’s understanding most.
What is communication?
w When
Where
w
What
w
How H
w Why
w Who
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Methods of communication Skills
 Listening
Listening is the ability to accurately
receive and interpret messages in
the communication process.
Listening is key to all effective
communication, without the ability
to listen effectively messages are
easily misunderstood – communication breaks down and the
sender of the message can easily become frustrated or irritated.
 Active Listening
Active listening is a skill that can be
acquired and developed with
practice. However, active listening
can be difficult to master and will,
therefore, take time and patience to
develop.
'Active listening' means, as its name suggests, actively
listening. That is fully concentrating on what is being said
rather than just passively ‘hearing’ the message of the speaker.
Active listening involves listening with all senses. As well as
giving full attention to the speaker, it is important that the
‘active listener’ is also ‘seen’ to be listening - otherwise the
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speaker may conclude that what they are talking about is
uninteresting to the listener.
 Why we communication – Functions

We communication to:
1- Share our ideas and opinions
2- Provide feedback to other.
3- Get information from others.
4- Gain power and influence.
5- Problem solving.
6- Decision making.
7- Facilitating change.
8- Develop social relationships, group building ,gate keeping.
Industrial relations.
9- Management roles: Motivating, job instructions,
performance, feedback, controlling .ensuring effectiveness
etc.
10- Maintain self-expression and our culture.
11- Spreading rumors or grapevine.
12- Emote
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Do you know?
People remember:
10%
• of what they read!
20%
• of what they hear!
30 %
• of what they see
80 %
• of what they speak
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Lecture 1: Intro.

The ability to convey information to another effectively and

Communication skills are generally understood to be the art or

What does it mean to you?

 The process of communication is what allows us to

Through this process we convey a

 How it is received depends on a set of events, stimuli, that

 How you say what you say plays an important role in

 Elements of Communication Skills

Words are only labels and the listeners put

The way in which something is said – the accent, tone and

What a speaker looks like while

 Why we communication – Functions

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