Professional Documents
Culture Documents
OB MODIFICATION
Case 1: Gillian owns a beauty salon. Only 10% of her client’s rebook in advance
before leaving. She wants to increase this to 50%.
Case 2: Glasgow council wants to reduce the amount of smoke breaks taken by
employees in order to increase productivity.
Case 3: A supermarket has identified a number of vehicle owners using their
carpark all day without using the shop. How can they prevent this from
occurring?
Case 4: An accountancy firm has noticed that staff performance declines after
the end of each financial year for 3 months. How can they address this?