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  • # 23 Sta. Elena St. San Antonio Valley 9 Barangay San Antonio Paranaque City Tel No: 986-0187, 0917-1378837, 0933-8273213 Fax: 823-4213email Add

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    roberto villavieja
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    Passengers were trapped in an elevator at OTP 2 around 11:53 pm when the elevator experienced an error and became stuck between floors, despite attempts to reset it. The technician on call was unable to rescue them through normal means and had to open the emergency exit ceiling to get a ladder inside and safely remove the trapped passengers around 12:36 am. The company apologized for the inconvenience and outlined steps they will take to prevent future issues, like replacing batteries and testing emergency functions regularly.

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    Passengers were trapped in an elevator at OTP 2 around 11:53 pm when the elevator experienced an error and became stuck between floors, despite attempts to reset it. The technician on call was unable to rescue them through normal means and had to open the emergency exit ceiling to get a ladder inside and safely remove the trapped passengers around 12:36 am. The company apologized for the inconvenience and outlined steps they will take to prevent future issues, like replacing batteries and testing emergency functions regularly.

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    © All Rights Reserved
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    6 views1 page

    # 23 Sta. Elena St. San Antonio Valley 9 Barangay San Antonio Paranaque City Tel No: 986-0187, 0917-1378837, 0933-8273213 Fax: 823-4213email Add

    Uploaded by

    roberto villavieja
    Passengers were trapped in an elevator at OTP 2 around 11:53 pm when the elevator experienced an error and became stuck between floors, despite attempts to reset it. The technician on call was unable to rescue them through normal means and had to open the emergency exit ceiling to get a ladder inside and safely remove the trapped passengers around 12:36 am. The company apologized for the inconvenience and outlined steps they will take to prevent future issues, like replacing batteries and testing emergency functions regularly.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    # 23 Sta. Elena St.

    San Antonio Valley 9 Barangay San Antonio Paranaque City


    Tel no: 986-0187, 0917-1378837, 0933-8273213 Fax: 823-4213Email Add: verliftsinc2017@gmail.com

    September 16, 2020

    ORTIGAS TECHNOPOINT REALTY INC.


    No. 1 Dona Julia Vargas Ave. Brgy Ugong, Pasig City

    TO : ENGR RANDOLF P. ALBA


    Property Manager, OTP

    SUBJECT : INCIDENT REPORT

    Sir Randolf,

    Roland Malejana, standby technician on duty, at 11:53 pm Roland was informed that there was trouble at
    Passenger Elevator no. 6 of OTP 2 and that there were passengers trap inside the elevator. Roland immediately went
    to the control panel to check the status of the elevator. Upon arrival at the control panel, he saw error 3601, which was
    regularly corrected by resetting the elevator. He tried several times to reset but the elevator was not responding. He
    went to look where the elevator car was located. When he saw the position of the car, it was between the first floor
    and the second floor, and there was no way he will be able to open the elevator door to rescue the trapped
    passengers. He went back to the control panel and tried to use the RECALL and the JEM function buttons but
    unfortunately both didn’t function. He tried to reset by removing the batteries and again it did not work.
    Around 12:36 am I received a call from Engr Randolf to inform me of the situation. After talking with Engineer Randolf
    I immediately called my technician to check the status of the situation, upon learning the situation, I instructed Roland
    to try to open the emergency exit. It took them a while to open the emergency exit. When they opened the emergency
    exit they saw the ceiling of the elevator. They removed two (2) screws on one side of the ceiling and they pushed the
    ceiling down, and put a ladder inside the car and they were able to rescue the trap passengers.

    We apologize for the inconvenience this may have caused. In order to prevent this unfortunate event to
    happen in the future, I have ordered batteries to replace all the installed batteries. I also have instructed my
    technicians to test every two (2) weeks the use of RECALL and JEM functions.

    Hoping for your consideration.


    Thank you

    Very truly yours,

    ROBERTO E. VILLAVIEJA

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