Professional Documents
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PHONETICS
Introduction:
As the breath passes through the larynx, it passes the vocal folds. If we choose
to, we can allow these to be set in motion by the air. The resulting vibration is
the source of our voice. Some phonemes are voiced in this way, while others
are voiceless. All vowels are voiced. Consonants are either voiced or voiceless.
The following explanation focuses on the way in which consonants are
articulated. There are three characteristics to each consonant: the manner of
articulation, the place of articulation and whether or not the sound is voiced.
CONSONANTS
Plosives:
One way of making a consonant is to block the flow of air so that pressure
builds up, and then suddenly release it. Consonants formed in this way are
referred to as plosives or stops.
(bilabial)
(alveolar)
(velar)
Fricatives
Some consonants are produced when air is forced through a narrow opening.
These are known as fricatives.
(labio-dental)
(dental)
(alveolar)
(palatal)
constricted (glottal)
Affricates
Nasals
The air exits through the nose rather than the mouth. All nasals are voiced.
(bilabial)
(alveolar)
(velar)
Tooth-ridge - lot
l
(alveolar)
(palatal)
Two consonants are similar to vowels in that there is no real contact between
vocal organs. These two are known as glides.
(bilabial)
(palatal)
VOWELS
Short vowels
ɪ pit
e pet Long vowels Diphthongs
æ pat
ʌ cut
ɒ cot The colon-like symbol indicates
ʊ put length. The example words are all
ə about intended to be pronounced in RP.
aɪ file
A dipthong consists of two vowels
eɪ fail
ɔɪ foil pronounced consecutively in one
əʊ foal syllable. The mouth moves smoothly
aʊ foul from one position to the other.
ʊə poor
ɪə pier
eə pair
iː lean
ɜː learn English Irregular Verbs with Phonetic Transcription
ɑː lark
ɔː lawn
uː loot
beat /bi:t/ beat /bi:t/ beaten /’bi:tn/
become /bɪ ‘kʌm/ became /bɪ ‘keɪm/ become /bɪ ‘kʌm/
begin /bɪ ‘gɪn/ began /bɪ ‘gæn/ begun /bɪ ‘gʌn/
bend /bend/ bent /bent/ bent /bent/
bind /baɪnd/ bound /baʊnd/ bound /baʊnd/
bite /baɪt/ bit /bɪt/ bitten /’bɪtn/
bleed /bli:d/ bled /bled/ bled /bled/
blow /blou/ blew /blu:/ blown /bloun/
break /breɪk/ broke /brouk/ broken /’broukən/
bring /brɪŋ/ brought /brɔ:t/ brought /brɔ:t/
build /bɪld/ built /bɪlt/ built /bɪlt/
burn /bɜ:rn/ burnt /bɜ:rnt/ burnt /bɜ:rnt/
burn /bɜ:rn/ burned /bɜ:rnd/ burned /bɜ:rnd/
buy /baɪ/ bought /bɔ:t/ bought /bɔ:t/
catch /kætʃ/ caught /kɔ:t/ caught /kɔ:t/
choose /tʃu:z/ chose /tʃouz/ chosen /’tʃouzən/
come /kʌm/ came /keɪm/ come /kʌm/
cost /kɒst/ cost /kɒst/ cost /kɒst/
cut /kʌt/ cut /kʌt/ cut /kʌt/
dig /dɪg/ dug /dʌg/ dug /dʌg/
do /du:/ did /dɪd/ done /dʌn/
draw /drɔ:/ drew /dru:/ drawn /drɔ:n/
dream /dri:m/ dreamt /dremt/ dreamt /dremt/
dream /dri:m/ dreamed /dri:md/ dreamed /dri:md/
drink /drɪŋk/ drank /dræŋk/ drunk /drʌŋk/
drive /draɪv/ drove /drouv/ driven /’drɪvən/
eat /i:t/ ate /eɪt, et/ eaten /’i:tn/
fall /fɔ:l/ fell /fel/ fallen /’fɔ:lən/
feed /fi:d/ fed /fed/ fed /fed/
feel /fi:l/ felt /felt/ felt /felt/
fight /faɪt/ fought /fɔ:t/ fought /fɔ:t/
find /faɪnd/ found /faʊnd/ found /faʊnd/
fly /flaɪ/ flew /flu:/ flown /floun/
forget /fər ‘get/ forgot /fər ‘gɒt/ forgotten /fər ‘gɒtn/
forgive /fər ‘gɪv/ forgave /fər ‘geɪv/ forgiven /fər ‘gɪvən/
freeze /fri:z/ froze /frouz/ frozen /’frouzən/
get /get/ got /gɒt/ got /gɒt/
get /get/ got /gɒt/ gotten /’gɒtn/
give /gɪv/ gave /geɪv/ given /’gɪvən/
go /gou/ went /went/ gone /gɒn/
grow /grou/ grew /gru:/ grown /groun/
hang /hæŋ/ hung /hʌŋ/ hung /hʌŋ/
have /hæv/ had /hæd/ had /hæd/
hear /hɪər/ heard /hɜ:rd/ heard /hɜ:rd/
hide /haɪd/ hid /hɪd/ hidden /’hɪdn/
hit /hɪt/ hit /hɪt/ hit /hɪt/
hold /hould/ held /held/ held /held/
hurt /hɜ:rt/ hurt /hɜ:rt/ hurt /hɜ:rt/
keep /ki:p/ kept /kept/ kept /kept/
know /nou/ knew /nu:/ known /noun/
lay /leɪ/ laid /leɪd/ laid /leɪd/
lead /li:d/ led /led/ led /led/
learn /lɜ:rn/ learnt /lɜ:rnt/ learnt /lɜ:rnt/
learn /lɜ:rn/ learned /lɜ:rnd/ learned /lɜ:rnd/
leave /li:v/ left /left/ left /left/
lend /lend/ lent /lent/ lent /lent/
let /let/ let /let/ let /let/
lie /laɪ/ lay /leɪ/ lain /leɪn/
lose /lu:z/ lost /lɒst/ lost /lɒst/
make /meɪk/ made /meɪd/ made /meɪd/
mean /mi:n/ meant /ment/ meant /ment/
meet /mi:t/ met /met/ met /met/
pay /peɪ/ paid /peɪd/ paid /peɪd/
put /pʊt/ put /pʊt/ put /pʊt/
read /ri:d/ read /red/ read /red/
ride /raɪd/ rode /roud/ ridden /’rɪdn/
ring /rɪŋ/ rang /ræŋ/ rung /rʌŋ/
rise /raɪz/ rose /rouz/ risen /’rɪzən/
run /rʌn/ ran /ræn/ run /rʌn/
say /seɪ/ said /sed/ said /sed/
see /si:/ saw /sɔ:/ seen /si:n/
sell /sel/ sold /sould/ sold /sould/
send /send/ sent /sent/ sent /sent/
set /set/ set /set/ set /set/
shake /ʃeɪk/ shook /ʃʊk/ shaken /’ʃeɪkən/
shine /ʃaɪn/ shone /ʃoun, ʃɒn/ shone /ʃoun, ʃɒn/
shoot /ʃu:t/ shot /ʃɒt/ shot /ʃɒt/
show /ʃou/ showed /ʃoud/ shown /ʃoun/
shut /ʃʌt/ shut /ʃʌt/ shut /ʃʌt/
sing /sɪŋ/ sang /sæŋ/ sung /sʌŋ/
sink /sɪŋk/ sank /sæŋk/ sunk /sʌŋk/
sit /sɪt/ sat /sæt/ sat /sæt/
sleep /sli:p/ slept /slept/ slept /slept/
smell /smel/ smelt /smelt/ smelt /smelt/
smell /smel/ smelled /smeld/ smelled /smeld/
speak /spi:k/ spoke /spouk/ spoken /’spoukən/
spell /spel/ spelt /spelt/ spelt /spelt/
spell /spel/ spelled /speld/ spelled /speld/
spend /spend/ spent /spent/ spent /spent/
spill /spɪl/ spilt /spɪlt/ spilt /spɪlt/
spill /spɪl/ spilled /spɪld/ spilled /spɪld/
spit /spɪt/ spat /spæt/ spat /spæt/
spit /spɪt/ spit /spɪt/ spit /spɪt/
split /splɪt/ split /splɪt/ split /splɪt/
spoil /spoɪl/ spoilt /spoɪlt/ spoilt /spoɪlt/
spoil /spoɪl/ spoiled /spoɪld/ spoiled /spoɪld/
stand /stænd/ stood /stʊd/ stood /stʊd/
steal /sti:l/ stole /stoul/ stolen /’stoulən/
strike /straɪk/ struck /strʌk/ struck /strʌk/
swim /swɪm/ swam /swæm/ swum /swʌm/
take /teɪk/ took /tʊk/ taken /’teɪkən/
teach /ti:tʃ/ taught /tɔ:t/ taught /tɔ:t/
tear /teər/ tore /tɔr/ torn /tɔrn/
tell /tel/ told /tould/ told /tould/
think /θɪŋk/ thought /θɔ:t/ thought /θɔ:t/
throw /θrou/ threw /θru:/ thrown /θroun/
understand /ʌndər ‘stænd/ understood /ʌndər ‘stʊd/ understood /ʌndər ‘stʊd/
wake /weɪk/ woke /wouk/ woken /’woukən/
wear /weər/ wore /wɔr/ worn /wɔrn/
win /wɪn/ won /wʌn/ won /wʌn/
write /raɪt/ wrote /rout/ written /’rɪtn/
Stress is defined as using more muscular energy while articulating the words.
When a word or a syllable in word is produced louder, lengthier, with higher
pitch or with more quality, it will be perceived as stressed. The prominence
makes some syllables be perceived as stressed. Words including long vowels
and diphthongs or ending with more than 1 consonant are stronger, heavier and
stressed. English words have one or more syllables. A syllable is a complete
sound unit. In words containing more than one syllable, one or sometimes two
syllables prominent, that is , they receive the stress or accent. The more
prominent of the syllable receives the primary accent and the other receives the
secondary accent. While the primary accent mark comes above the syllable the
secondary accent mark comes below the syllable. The accentual pattern of
English words does not rigidly conform to any set of rules and one should learn
to speak with the right accent by being exposed to the right models of speech. A
few conventions for accent patterns are given below.
To have good pronunciation means 1) to pronounce correctly all the individual
speech sounds in English; 2) to pronounce correctly the speech sounds in their
combinations in isolated words as well as in sentences; 3) to speak fluently with
correct rhythm, including the correct placement of stresses and pauses and the
transition of sounds according to the context; and 4) to speak with appropriate
intonation according to the context.
The students need to learn the concept about words stress and sentence stress.
In some languages, every syllable is given about the same length while in
others, syllables vary in length. In English, strong beats are called stress.
In words of more than one syllable, one of them will receive more stress than
the others. Stressed syllables are those that are marked in the dictionary as
stressed. Stressed syllables are usually longer, louder, and higher in pitch.
In English, stressed syllables are usually long syllables with clear vowel sounds.
The word “banana”, for example, has 3 syllables. Syllable 1 is not stressed and
so is short. Syllable 2 is stressed and so is long with a clear vowel sound.
Syllable 3 is not stressed and so is also short.
Stressed syllables are strong syllables and unstressed syllables are weak
syllables. Stressed syllables are usually long, have a pitch change and have full
vowel sounds while unstressed syllables are short and often have a reduced
vowel sound.
1. Nouns
2. Main Verbs
3. Adjectives
In other words, different pitches may indicate different meanings for the same
utterance. Different pitches help us express our feelings: happiness, sadness,
surprise, annoyance, anger, and so on. In listening to the meaning of an
utterance, therefore, we listen to how speakers talk as well as to what they say.
The HOW and WHAT together give us the meaning of an English utterance.
We now see the importance to use the appropriate intonation patterns when we
speak. Otherwise, we may be sending messages using intonations that contradict
what we want words to say. Intonation patterns that disagree with the content of
the utterance may indicate doubt, sarcasm, or confusion.
English has two basic intonation patterns: rising and falling. When they go
together, they can make a falling-rising tone.
There are ten syllables in this sentence among which three are stressed
syllables. The last stressed syllable is NOW. So we say that NOW has the focus
stress, and is the tonic syllable and therefore is the nucleus of the intonation
unit. The nucleus is the essential part of the intonation unit. It is still present
even if the unit consists of a single syllable, as is the case with many sentence
words like yes, no, why, etc.
Any syllable or syllables that may follow the nucleus in an intonation unit are
called the “tail”. In the sentence “I am WRIting a LETter to him”, the nucleus
of this intonation unit is on the tonic syllable “LET”. There are three unstressed
syllables after the nucleus. These syllables are called the “tail” of this intonation
unit.
The part of an intonation unit that extends from the first stressed syllable up to
the nucleus ia called the “head” of the intonation unit. In the sentence “I am
WRIting a LETter to him”, the “head” of this intonation unit is made up of three
syllables: “writing a”.
Any unstressed syllable or syllables that may precede the “head”, or the
“nucleus” if there is no head, are called the “pre-head”. In the sentence “I am
WRIting a LETter to him”, “I am” comprises the “pre-head” of this intonation
unit.
So if you analyze the following sentence, we will come up with the structure of
an intonation unit like this:
P H N T
P = Pre-head
H = Head
N = Nucleus
T = Tail
Some sentence may be ambiguous when written, but this can be removed by the
use of intonation. An often cited example is the sentence “Those who sold
quickly made a profit”. This sentence can be said in at least two different ways:
Another example is the use of rising tone in statements. The sentence “They’re
going to have a picnic” is usually said as a statement like this:
The intonation used in question-tags can have a rising tone or a falling tone:
When it has a falling tone, as in (a), the speaker is comparatively certain that the
information is correct, and simply asking for conformation, while the rising tone
in (b) is said to indicate a lesser degree of certainty, so the speaker is asking for
information.
In speech, people often use the falling tone to indicate new information and
rising tone (including falling-rising) to indicate “shared” of “given”
information.
People also use intonation to indicate to others that they have finished speaking
and that another person is expected to speak.
In a number of disyllabic words, the stress depends upon whether the word is
used as a noun or adjective or a verb. The accent is on the first syllable if the
word is a noun or adjective and on the second syllable if it is a verb.
Role Play:
Role Play is a fast way to improve speaking and listening for real
lifesituations.
Role Play uses scripts that you read with your partner, like actors in a
movie.
Role Play gives you information about your role. You can then talk with
your partner using this information.
Situation Role Plays give you practice speaking English with correct sentences
and pronunciation.
2. Story Role Plays : In Story Role Plays, you and your partner
are characters in a story.
1. The parents of a student are called to the college to talk about his/her poor
marks.
2. You are in Khammam City bus and someone is playing a songs very loudly.
You are in a big hurry and want the player turned off. Other passengers think
that it is freedom of speech to play songs.
3. You are strolling in a department store. Walking around, you see a person
who seems familiar, but you’re not sure. On a whim, you decide to stop the
person and find out of s/he knows you. It turns out, after some questioning, that
the two of you went to the same high school, but at the time the other person
weighed 25 kilos more. That’s why you couldn’t recognize him/her.
4. Interruptions. A couple are trying to watch a film on TV, but are interrupted
by a series of unwanted visitors: a talkative friend, the gas man, a neighbour
who’s lost his/her keys, a stranger who’s mysteriously convinced that this is his
house …
5. Hotel reception: a rich foreign guest and his/her secretary are arguing with
the receptionist about the bill. Various random guests approach the desk and
join in the argument, for instance: a bridegroom, a family with lots of small
kids, a film star, photographers etc.
6. On the bus: Each student gets on the “bus” as a different character until crash
– and they have to react appropriately.
1. Eye contact
Eye contact is one of the most important aspects of dealing with others,
especially people we’ve just met. Maintaining good eye contact shows respect
and interest in what they have to say. We tend to keep eye contact around 60-
70% of the time. (However, there are wide cultural differences, so be careful in
other countries) By doing this you won’t make the other people feel self
conscious. Instead, it will give them a feeling of comfort and genuine warmth in
your company, any more eye contact than this and you can be too intense, any
less and you give off a signal that you are lacking interest in them or their
conversation.
2. Posture
Posture is the next thing to master, get your posture right and you’ll
automatically start feeling better, as it makes you feel good almost instantly.
Next time you notice you’re feeling a bit down, take a look at how your
standing or sitting. Chances are you’ll be slouched over with your shoulders
drooping down and inward. This collapses the chest and inhibits good
breathing, which in turn can help make you feel nervous or uncomfortable.
3. Head
Head position is a great one to play around with, with yourself and others.
When you want to feel confident and self assured keep your head level both
horizontally and vertically. You can also use this straight head position when
you want to be authoritative and what you’re saying to be taken seriously.
Conversely, when you want to be friendly and in the listening, receptive mode,
tilt your head just a little to one side or other. You can shift the tilt from left to
right at different points in the conversation.
4. Arms
Arms give away the clues as to how open and receptive we are to everyone we
meet and interact with, so keep your arms out to the side of your body or behind
your back. This shows you are not scared to take on whatever comes your way
and you meet things “full frontal”. In general terms the more outgoing you are
as a person, the more you tend to use your arms with big movements. The
quieter you are the less you move your arms away from your body. So, try to
strike a natural balance and keep your arm movements midway. When you want
to come across in the best possible light, crossing the arms is a no, no in front of
others. Obviously if someone says something that gets your goat, then by all
means show your disapproval by crossing them !
5. Legs
Legs are the furthest point away from the brain; consequently they’re the
hardest bits of our bodies to consciously control. They tend move around a lot
more than normal when we are nervous, stressed or being deceptive. So best to
keep them as still as possible in most situations, especially at interviews or work
meetings. Be careful too in the way you cross your legs. Do you cross at the
knees, ankles or bring your leg up to rest on the knee of the other? This is more
a question of comfort than anything else. Just be aware that the last position
mentioned is known as the “Figure Four” and is generally perceived as the most
defensive leg cross, especially if it happens as someone tells a you something
that might be of a slightly dubious nature, or moments after. (As always, look
for a sequence)
Angle of the body in relation to others gives an indication of our attitudes and
feelings towards them. We angle toward people we find attractive, friendly and
interesting and angle ourselves away from those we don’t, it’s that simple!
Angles includes leaning in or away from people, as we often just tilt from the
pelvis and lean sideways to someone to share a bit of conversation. For
example, we are not in complete control of our angle at the cinema because of
the seating nor at a concert when we stand shoulder to shoulder and are packed
in like sardines. In these situations we tend to lean over towards the other
person.
7. Hand Gestures
Hand gestures are so numerous it’s hard to give a brief guide but here goes.
Palms slightly up and outward is seen as open and friendly. Palm down gestures
are generally seen as dominant, emphasizing and possibly aggressive, especially
when there is no movement or bending between the wrist and the forearm. This
palm up, palm down is very important when it comes to handshaking and where
appropriate we suggest you always offer a handshake upright and vertical,
which should convey equality.
Distance from others is crucial if you want to give off the right signals. Stand
too close and you’ll be marked as “Pushy” or “In your face”. Stand or sit too far
away and you’ll be “Keeping your distance” or “Stand offish”. Neither are what
we want, so observe if in a group situation how close are all the other people to
each other. Also notice if you move closer to someone and they back away,
you’re probably just a tiny bit too much in their personal space, their comfort
zone. “You’ve overstepped the mark” and should pull back a little.
9. Ears
Ears, yes your ears play a vital role in communication with others, even though
general terms most people can’t move them much, if at all. However, you’ve
got two ears and only one mouth, so try to use them in that order. If you listen
twice as much as you talk you come across as a good communicator who knows
how to strike up a balanced a conversation without being me, me, me or the
wallflower.
10. Mouth
Mouth movements can give away all sorts of clues. We purse our lips and
sometimes twist them to the side when we’re thinking. Another occasion we
might use this movement is to hold back an angry comment we don’t wish to
reveal. Nevertheless, it will probably be spotted by other people and although
they may not know the comment, they will get a feeling you were not to
pleased. There are also different types of smiles and each gives off a
corresponding feeling to its recipient.
Dialogue 1
- Hello. My name’s Prince Sundar. What’s yours?
– Sona
– Nice name. I like it very much.
– Thank you. You name’s good, too.
– It was nice meeting you.
– Thanks. It was nice meeting you.
Dialogue 2
Dialogue 3
Dialogue 4
Dialogue 5
Dialogue 7
Dialogue 8
Dialogue 9
Dialogue 10
Dialogue 11
Dialogue 12
- You’re far too lazy. Look at your English. Is this the best you can do?
– You know I’m no good at English.
– And what about Physics?
– I’m ashamed of myself.
– You could easily come top of the class.
– I’ll work harder, I promise.
Dialogue 13
Dialogue 14
Dialogue 15
Dialogue 16
- Look here, this has got to stop. You’ve come bottom in nearly every subject.
– Except Geography.
– Yes, indeed. You came second to bottom in that.
– It wasn’t really my fault. I was ill for some time, wasn’t I?
– That’s no excuse.
– I’ll improve.
– I doubt it.
Dialogue 17
- My bag, please.
– Which one is it?
– It’s one of those, there.
– This one?
– No, not that one.
– What colour?
– It’s brown… Yes. That’s it. Thank you.
– Not at all.
Dialogue 18
Dialogue 19
Dialogue 20
Dialogue 21
Dialogue 22
- Fish? Again?
– Why, I thought you liked it.
– I do, of course, but not every day.
– Well, in that case I’ll give you some meat.
– Thank you. That’ll be better.
Dialogue 23
Dialogue 24
- Hello, who’s that?
– Pete.
– Hello, Pete. How are you?
– Hello, quite well. Thanks. What are you doing?
– Playing chess with my father.
– I’d like to speak to Eliza. What’s she doing?
– Watching the TV programme.
– Shall we go to the cinema? I’ve got three tickets.
– What’s on?
– A new film. They say rather interesting.
– O. K. We’ll meet at the entrance.
– Shall we?
Dialogue 25
Dialogue 26
Dialogue 27
Dialogue 29
Dialogue 30
Dialogue 31
Dialogue 32
Dialogue 33
Dialogue 34
Dialogue 35
Dialogue 36
Dialogue 37
- What’s the matter with you?
– I’m not feeling very well today.
– Do you have a headache?
– Yes, and a sore throat, too.
– Well, in that case you’d better stay at home.
– Oh, yes, I’ll have to.
Dialogue 38
Dialogue 39
Dialogue 40
- Believe it or not! I’ve got three tickets for today’s football match!
– You don’t say! That’s wonderful!
– Will you come with us?
– Well, you see … I …
– Why are you hesitating?
– Well, I’d like to, but I’d better ask my mother first.
Dialogue 41
Dialogue 43
Dialogue 44
Dialogue 45
Dialogue 46
Dialogue 47
Dialogue 48
Dialogue 49
Dialogue 50
Dialogue 51
Dialogue 52
Dialogue 53
Dialogue 54
Dialogue 55
Dialogue 56
-I beg your pardon. Is this the right way to Hyde Park?
– I’m sorry, I can’t tell you.
– Oh, what a nuisance! Why not?
– You see, I’m stranger in these parts myself.
– What shall I do, then?
– Well, ask somebody else or, even better, ask a policeman.
– Thank you. Much obliged.
Dialogue 57
Dialogue 58
Dialogue 59
Dialogue 60
- It’s raining hard at the moment.
– And we’re both carrying parcels.
– I’m afraid of getting wet.
– Why not get a bus?
– That’s a good idea.
Dialogue 61
Dialogue 62
- Hello! Is that nice? I hope you enjoy your breakfast, don’t you?
– Oh, yes, very. Thanks.
– May I sit at your table, please?
– You’re very welcome.
– Thank you.
Dialogue 63
Dialogue 64
Dialogue 65
Dialogue 66
Dialogue 67
- What luck running into you! How are you getting on?
– Thanks. Everything’s all right. I’m quite well.
– You see, I was ill last week.
– What was the matter with you?
– I had a cold, high temperature and a headache.
– Poor you! You had an awful time I should think.
– You’re right.
Dialogue 68
Dialogue 69
Dialogue 70
Dialogue 71
Dialogue 72
Dialogue 73
Dialogue 74
Dialogue 75
- Excuse me.
– What is it?
– Can you tell me how to get to the circus?
– Certainly. You need a number 4 trolley-bus or a number 11 bus.
– Which is the best way to get there?
– By trolley-bus, I think.
– Thanks a lot.
Dialogue 76
Dialogue 77
- Where to?
– The Railway station.
– You’re going the wrong way. You’re going away from it.
– Oh, dear. What’ll I do, then?
– Get off at the next stop, cross the road and take the same tram going the other
way.
– Thanks. Do I have to change?
– No, not for the Railway station.
Dialogue 78
Dialogue 79
Dialogue 80
Dialogue 81
Dialogue 82
Successful presentations are designed to meet the needs and expectations of the
audience. The information and delivery should be relevant and presented in a
way so that the audience will listen and keep listening.
Many presenters get caught up in the details of the topic and what they want to
say, and lose sight of the audience and what they need to gain. The emphasis
should be on the listener, not the presenter. Analyzing your audience will help
you decide what to include in the presentation and how to best present the
information. You will have determined what information will appeal to them
and this will increase your persuasiveness.
Even with solid research, subject expertise, good planning and excellent
facilities, some presentations fail. If a presenter does not have a confident,
enthusiastic delivery style, the audience quickly loses interest and becomes
bored.
Presenters need to use their own personality while focusing on their delivery
skills to project the professional and confident style needed to create a
successful presentation.
Utilizing an interactive and lively presentation style uses nervous energy in a
positive way instead of as an inhibitor.
Delivery skills are comprised of effective eye contact, volume, pacing, tone,
body language, word choice, and appearance.
PRESENTATION CONTENT
¬Start with a clear, relevant purpose statement that shows the benefit to them
¬Make it memorable
PHYSICAL ENVIRONMENT
¬Give them a break if they have been sitting more than 1 hour
THE SPEAKER
¬Use your voice, gestures, and facial expressions for emphasis to increase
retention
The sound of your voice can be a major detractor from the content of your
presentation, or it can be one of your most effective tools. The pitch, tone and
volume of your voice is crucial for effective delivery. In our culture, we expect
good, direct eye contact. In many presentations, speakers look at the walls,
floor, their notes, anywhere but at the audience members! We need to look at
individuals. Eye contact opens the channel of communication between people.
When you prepare for a presentation, you organize your thoughts and prepare
your words. When the moment arrives to present, your adrenaline starts
pumping and produces extra energy. Mastering key techniques allows you to
channel your nervous energy in a way that brings life to your presentation.
Using your body language properly will help your presentation become
interesting and engaging. Keep your weight balanced equally over both feet.
Stand facing the audience. Gestures add visual emphasis to your words and help
your listeners remember the content. When possible, check your physical
appearance in a full-length mirror prior to your presentation. Your appearance
affects the audience’s perception of you. Everyone experiences nervousness
before presentations. The trick is to make your excess energy work for you by
fueling it into your presentation. Good visuals help support and organize a
presentation.
How do you let your own personality shine through without compromising the
structure and content of the presentation?
Practice. Stand up and practice your presentation. Ask a few friends or family
members to serve as your audience. Practice answers to questions you anticipate
from the audience. Videotape yourself if possible or stand in front of a full-
length mirror while practicing.
Eat and drink right. Eat a light meal beforehand. Drink fluids the previous
day. Stay away from sugar, dairy, caffeine, and alcohol.
Stretch: To relax, you need to release tension by allowing your muscles to flex.
Visual Aids: People depend on what they see visually as their primary source
of information. Adding visual aids to your presentation has a dramatic impact
on how much your audience takes away. In one study, a presentation that only
delivered information verbally achieved a 7% comprehension rate; the addition
of visuals raised comprehension to 87%. This shows that information seen and
heard has a much better chance of being remembered than information
just heard. Good visuals help support and organize a presentation. They focus
the audience’s attention and clarify and augment ideas. Visuals enable you to
get more content across in a shorter period of time, simplify complex
information, and eliminate misunderstanding.
There comes a time in any person’s life when he’ll have to give an impromptu
presentation or speech. It may be for anything –a teacher trying to get you to
speak up in class, or even in a casual debate. It happens more often than most
people would think. Feel free to acknowledge that you have not prepared for a
speech. Do this in a professional way! This should not be an attempt to garner
pity, but rather a way to put yourself and your audience at ease. Then, excuse
yourself for a moment and take time to jot down a quick outline. Zone out the
audience. Jot down interesting or significant points about your topic, which will
be related in some way to the event you’re attending.
Just a Minute Sessions are conducted to check the communication skills of the
students
A Topic is put forth to the student , the student is expected to make an oral
presentation in a short period of time and speak within the stipulated time.
Introduction:
1. Function/ Use
2. Components/ Parts
v.to be + used to + V1
Components/Parts
is made up of
is composed of
Characteristics Material
Shape
is shaped like + n.
A coin is shaped like a circle.
is + Adj. + in shape.
is + Adj.
Height
Build
if a man is fat (especially round the waist) we often say he has a beer belly.
Hair
blonde/fair hair brown hair red hair black hair grey hair
Eyes
grey eyes green eyes blue eyes brown eyes dark eyes
Type of hair
She has short hair. He has no hair. = He is bald. She has medium length
hair. She has short hair.
+ She has long, black hair. She has short, black hair. – She has
medium length , blonde hair. She has medium length, red hair. She has short,
blonde hair.
++ She has long, straight, black hair. She has short, straight, black
hair. – She has medium length, straight, blonde hair. She has
medium length, wavy, red hair. She has short, curly, blonde hair.
or Her hair is long, straight and black. Her hair is short, straight and
black. – Her hair is medium length, straight and blonde. Her hair is
medium length, wavy and red. Her hair is short, curly and blonde.
Type of complexion
She is black. She has dark skin. He is white. He has fair skin. She is white. She
has lightly tanned skin. She is white. She has very pale skin.
Other features
bald, black, blonde, blue, brown, curly, fat, grey, long , medium,
overweight, pale, plump, red, short, skinny, slim, stocky, straight, tall, tanned,
thin, wavy and white are all adjectives – they describe things
very, quite and slightly are all modifiers – they change (modify) the adjectives
Build
People are built in all shapes and sizes. There are those who are fat and
overweight. Some people are extremely overweight and are obese. Other people
are naturally slim, but others look have absolutely no fat on them and are thin,
or skinny.
Personally, I am stocky – small, but well-built. My father is tall and lean – with
very little fat. My sister is short, but wiry – she is quite thin, but muscular. Both
my brothers are athletic and well-proportioned. My mother looks like a 1940’s
film star. She is curvaceous, with an hour-glass figure.My grandfather is fit for
his age and takes plenty of exercise. He doesn’t want all his muscles to get
flabby.
Colouring
My sister – she has fair hair and fair skin. She doesn’t tan easily and has to be
careful in the sun. My mother is blonde, also with a fair complexion. I am a red-
head – with red hair. Like many other people with a pale complexion, I get
freckles from the sun – small brown dots on my face and arms. In contrast, my
father has dark-brown hair and he is quite dark-skinned. You are born with a
colour – white or Caucasian, black or Asian. People whose parents are of
different ethnic origin are mixed-race. Southern Europeans are sometimes
described as Mediterranean.
Face
Faces, like build, vary a lot. Some people have oval faces – their foreheads are
much wider than their chins. Other people have heart-shaped, square or round
faces.
Features also vary. My grandfather has bushy eyebrows (he has lots of hair!), a
hooked nose and high cheekbones. His eyes are large and set quite far apart. My
mother has a broad nose, which she hates, as she prefers narrow noses. But she
is lucky to have even or regular teeth. My sister corrected her crooked teeth by
wearing a brace which straightened them. She has rosy cheeks, small ears and a
snub nose, which goes up at the end.
I have long, curly hair, though my sister is the opposite, with short, straight hair.
Her hair is fine and doesn’t weigh very much, but mine is thick and heavy. My
mother’s hair is wavy – in between straight and curly. My father is losing his
hair – in fact he is going bald, which makes him very sad. My brother looks like
he is going to lose his hair too.
Describing Emotions
There are hundreds of words that are used to describe or identify emotional
states:
7 – INFORMATION TRANSFER
The different types of graphic representation you could use to supplement your
writing are: tables, bar charts, maps, graphs, pie charts, tree diagrams, flow
charts and pictograms.
When you need to use a graphic form of communication, choose a form that
will present your data clearly, accurately and in an interesting manner.
There are different kinds of graphic representation: maps and plans, tables,
graphs, diagrams, bar charts, flow charts, pie charts, tree charts and pictograms.
These have different uses. Thus bar charts make comparisons, pie chart show
how something is divided, and line graphs show variations in data. When you
use graphs to present your data, choose the kind that will serve your purpose
best and depict your analysis clearly and accurately. For example, difference in
quality or number cannot be shown on a flow chart, and a trend cannot be
represented by a table.
TABLES
A simple form of graphic representation is the table, in which data are arranged
in horizontal rows and vertical columns that carry labels to identify what they
represent.
BAR CHARTS
LINE GRAPHS
A line graph is a way of depicting graphically how two quantities are related,
and how they vary in relation to one another.
PIE CHARTS
Another kind of chart is the circle chart or pie chart. It consists of a circle
divided into sections, each showing the size of some related piece of
information.
FLOW CHARTS
Another form of representation that is widely used today is the flow chart, also
known as a flow diagram. It is used to represent a process that takes place in
successive stages, as in a production process from raw material to finished
product.
TREE DIAGRAMS
Tree diagrams are two types: organization chart, which is used to show the
structure and lines of responsibility within a company or an institution, and the
genealogical tree or family tree, which is used to represent the structure of a
major group such as mineral rocks or the structure of sentences in books on
grammar or relationships within a large family.
PICTOGRAMS
8 – DEBATE
2.Value debate : In this debate two contestants will debate topics centered
around moral issues or propositions of value or preference. Here are some
examples of topics appropriate for value debate: capital punishment; abortion;
etc.
3.Cross Examination Debate (also called policy debate or team debate). In this
type of debate two teams , one representing the affirmative position and one
representing the negative position, will debate topics of public or government
policy.
There are two things you will have to study if you want to participate in debate:
After you have secured all of the material available, you will then read and
study carefully the books and articles you have found. Try to learn as much as
you can about the subject and to get the points of view of as many different
authorities as possible. Be on the lookout for new ideas and new suggestions for
arguments, arguments on both sides of the topic. Look for specific items of
evidence, which might be used as proof.
Here are a few topics to discuss with a friend or group. Practise agreeing and
disagreeing even if you have to argue against something you actually believe in.
One way to have fun with this is to make up a bunch of cards that say agree or
disagree. Try to continue each discussion for at least five minutes. Use the
expressions that you learned, including agreeing, disagreeing, asking for
opinions, interrupting, etc.
9- Telephoning Skills
Learning how to communicate well on the telephone is one of the top priorities
for many students who need to use English at work. Learning the common
phrases that are used on the telephone helps students know what to expect.
However, what students often need most is practice, practice, and more practice.
While helpful, practicing a role-play in the classroom is not always the best way
to improve telephoning skills. Telephoning requires special skills as there are a
number of difficulties that arise when telephoning that are specific to
telephoning. The first and foremost difficulty is not being able to see the person
you are communicating with. This lack of visual communication often makes
students, who can communicate quite successfully in other situations, nervous
and thereby hinders their communicative abilities. Add to this the typical hectic
pace of business communication, and you have a particularly difficult situation.
Breathe: Before you pick up the phone, take a deep breath. Most of us are what
they call “shallow breathers”. We take small breathes in and out and therefore,
sound tired when we answer the phone. The goal is to sound like you like your
job and you are glad they called. Practice taking a very big breath and
answering the phone at the top of that breathe. You will continue speaking on
the exhale of that breath and the caller will hear energy in your voice! You can
also practice it when you are making a call and start your breath as the phone is
ringing on the other end. You’ll be surprised how you feel when you use this
technique.
Identify yourself: Give your full name and function and or the name of your
company. Since they have taken the time to call you, you may answer the phone
this way;
Be Sincere: If we are honest with ourselves, we are all “problem solvers” in
some way. People call us on the phone to have a problem answered. Whether it
is to get driving directions, or hours of operation or questions about our
merchandise, they have a question and want it answered quickly, intelligently
and politely.
Listen attentively: Put everything down when you answer the phone! Easier
said than done, isn’t? How many times have you been in your office answering
email, talking on the phone, listening to your ipod and sipping ? Callers don’t
like to be ignored and by multitasking, we are not focused on the caller’s wants
and needs.
Visualize the person, even if you don’t know them so that you remind yourself
you are engaged in a two-way conversation. If you still have trouble listening,
start taking notes on what they are saying. Use a headset if possible, to keep
your hands free. By taking notes you can verify with them as well as yourself,
the important points of the conversation and the action items that needed
attention.
Outcome. If the phone call has been successful, the first 30 seconds established
a positive perception about you through voice, and tone and focus. The last 30
seconds will be when the caller finalizes their opinion about you. You can make
that a positive experience by thanking them for calling, reviewing the problem
you were able to solve and then most importantly, thanking them for their
continued business.
Smiling
Smiles and gestures can easily be heard over the phone, so keeping that smile
on your face helps to create a positive engagement with caller every time you
talk to them.
Empathy
If you can’t put yourself in a caller’s shoes especially when you know they are
wrong, how can you understand why they have the feelings they do about the
issues they have called in about? If you cannot come to an understanding of
why a caller is calling, it’s practically impossible to help them in any positive
way.
Generally, the company you work for will offer the tools to solve any problem a
caller may have, but it is your job to learn how to use them effectively.
The most important thing about practicing telephone conversations is that you
shouldn’t be able to see the person you are speaking to on the phone. You may
ask, ‘How can I do that if I am practicing with a friend or another classmate?’
Here are a few suggestions for practicing phone calls without looking at your
partner:
If you are in the same room – Put your chairs back to back and practice
speaking on the phone, you will only hear the other person’s voice which
will approximate a telephone situation.
Use the telephone – This is pretty obvious, but really not used that often.
Give your friend a call and practice various conversations (role plays).
Use internal office phones at work – This is one of my favorites and great
for business classes. If your class is on site (at the office) go to different
offices and call one another practicing conversations. Another variation is
for the students to go into another office and have the teacher telephone
them pretending to be a native speaker in a hurry. It’s then up to the
students to make sure they have communicated what they need, or
understood what the caller wants. This exercise is always a lot of fun –
depending on how good your teacher is at acting!
Tape yourself – If you are practicing alone, tape standard answers and then
practice using the tape recorder stopping and starting to simulate a
conversation.
Real life situations – Businesses are always interested in telling you about
their products. Find a product you are interested in and research it over the
telephone. You can …
- ring the company representative to find out details on how the product works.
- telephone a consumer agency to find out if the product has any defects.
10 . Giving Directions
Introduction: Not everyone knows where they are going and may need help
with directions from time to time. Directions may be needed to get to a near by
town, or directions to the newest mall in town or directions to the nearest rest
room in a large building. Where ever you are going the expression below can be
used when asking for directions.
Giving street directions is really very easy when you remember to follow these
points. When giving directions you are actually giving two sets of instructions.
In the first set- “Go To” – you are telling the listener what street to go to or
how far to go.
In the second set- “Then”, you are telling the listener what to do when they get
there. (turn right/left, go straight, on the left, etc.)
caddy corner on the corner of (to be very specific NE, SE, NW, SW corners)
Note the expressions used in the dialogue and the progression of the
conversation:
Wally: Excuse me, could you tell me how to get to the city hospital?
Sally: Sure, the hospital is on Tenth Street, about 20 minutes away by foot. Go
south on this street two blocks until you come to the stop light.
Sally: Correct, then, turn left and go three more blocks, until you come to the
end of the road. A park will be in front of you.
Sally: Right, then turn right again and go seven blocks, to Lipton Avenue.
Sally: Next, turn left on Lipton Avenue and go two blocks. The hospital is on
your left, across from the baseball stadium.
Wally: OK, let me see if I’ve got this straight. Go south on this street for two
blocks to the stop light. Turn left at the light and go three blocks to the park.
Turn right at the park and go seven blocks to Lipton Avenue. At Lipton Avenue
turn right and…
Wally: OK, turn left on Lipton Avenue, the hospital is two blocks down, on my
left.
Wally: Thanks.
In the first set: Say “Go to” and tell the listener what street, building, office
number, etc – or – how far they need to go.
In the second set: Say “Then” and tell the listener what to do when they get
there. (turn left, turn right, it’s on the left, etc.)
* Don’t forget to say “Thank you” after someone has given you assistance
The jewelry store (on First Avenue at the corner of Hill Avenue/next to the
women’s wear/behind the Italian restaurant)
The bar (on Main Street, at the corner of Pine/across from the furniture
store/across from the men’s store)
The toy store (on Forest Street/Main Street/across from the Chinese restaurant)
The movie theater (on Oak Street across from the Book store)
Excuse me . . .
** This is always the most polite way to begin your request for directions**
Giving Directions
Go past the . . .
It’s on . . . the left . . . the right . . . the third floor . . . the corner
On the corner of
Short Questions with Directions:
Go straight down this street for two blocks. Turn left when you get to Maple
Street. Stay on Maple for half a block. It’s on the left hand side.
Important Phrases
How do I get to …?
Where is …?
Go along …
Cross …
straight on
opposite
near
next to
between
behind
in front of
traffic lights
crossroads, junction
signpost
Thank you.
You’re welcome.
At the traffic lights, take the first left and go straight on. It’s on the left.
Is it far?
Not really.
Thank you.
At the traffic lights, take the first left and go straight on. It’s on the left.
Is it far?
Not really.
Thank you.
traffic lights
Is it far?
Expression Response
Could you tell me how to get Go to the next light and turn right. Go two
to blocks, it’s
How do I find ( … city hall)? Just go straight, it’s on this street, on the
right, about a
mile and a half.
Which way do I go to get to Drive to Jackson Street and turn right. The
post office
( … the post office)?
is in the middle of the block, across from
the park.
Pardon me, I’m lost, how do I Go to the second light and turn left. Then go
get to the the third
it.
Which is the best route to Take Washington Street north to the Papago
freeway
( …the stadium)?
and Head west. You can’t miss it.