TH1802

Name:Rochelle Tagala Date:9/20/2020

Section: Score:

Mind Mapping Activity

Instruction: Come up with at least five (5) words that best describes the attitude and characteristics of 21st-
century customers in tourism and hospitality. Short description/s must be provided for each attitude and
characteristic.

Customers expect great

experiences

WEALTHY 21st Century Customer ADVENTUROUS

Rich customers of 21st
Customers in the 21st
century can afford
century love to
expensive
experience more
accommodation
activities.

Customers expect basics

like quality service and
fair pricing

AREN’T SOPHISTICATED
A customer doesn’t expect
a super high quality
accommodation.

02 Activity 1 *Property of STI

Page 1 of 1