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“An intriguing and potentially life-

altering examination of the human


psyche that is sure to benefit both
introverts and extroverts alike.”
Kirkus Reviews

take Quiet to a quiet


corner and absorb its brilliant,
thought-provoking message.”

Confidence SuperCorp

“An informative, well-researched


book
3/929

Emotional Freedom

engaging and beautifully


written

Susan’s own voice re-


mains a compelling pres-
ence—thoughtful, generous, calm,
and eloquent Quiet deserves a very
large readership.”
Shy-
ness: How Normal Behavior Became a
Sickness
4/929

a beautifully wrought jour-


ney from the lab bench to the motiv-
ational speaker’s hall

This book is brilliant, profound, full


of feeling and brimming with
insights.”
War
Hospital

“Brilliant, illuminating, empower-


ing! Quiet
5/929

Uncer-
tainty: Turning Fear and Doubt into Fuel
for Brilliance

“Once in a blue moon, a book comes


along that gives us startling new in-
sights Quiet

Quiet

This charming, grace-


fully written, thoroughly researched
book is simply masterful.”
6/929

Her dili-
gence, research, and passion for this
important topic has richly paid off.”
Publishers Weekly

Quiet

I think that
many introverts will discover that,
even though they didn’t know it,
they have been waiting for this book
all their lives.”
Intro-
verts in the Church
7/929

Quiet

Soci-
ety needs introverts, so everyone can
benefit from the insights in this im-
portant book.”

Shyness: Perspectives on Research


and Treatment

“A brilliant, important, and person-


ally affecting book

Cain herself is the perfect person to


make this case—with winning grace
and clarity she shows us what it
8/929

looks like to think outside the


group.”

The First Word

Not only is there really


nothing wrong with being quiet, re-
flective, shy, and introverted, but
there are distinct advantages to be-
ing this way

“Author Susan Cain exemplifies her


own quiet power in this exquisitely
9/929

written and highly readable page-


turner

The Introverted Leader

Quiet

exceptionally well
written, and ‘reader friendly.’

penetrating
analysis.”
Journal of Personality and Social Psychology
12/929
To my childhood family
A species in which everyone was General
Patton would not succeed, any more than
would a race in which everyone was Vin-
cent van Gogh. I prefer to think that the
planet needs athletes, philosophers, sex
symbols, painters, scientists; it needs the
warmhearted, the hardhearted, the cold-
hearted, and the weakhearted. It needs
those who can devote their lives to study-
ing how many droplets of water are
secreted by the salivary glands of dogs un-
der which circumstances, and it needs
those who can capture the passing impres-
sion of cherry blossoms in a fourteen-syl-
lable poem or devote twenty-five pages to
the dissection of a small boy’s feelings as
he lies in bed in the dark waiting for his
mother to kiss him goodnight.… Indeed
the presence of outstanding strengths
15/929

presupposes that energy needed in other


areas has been channeled away from
them
Contents

Cover
Title Page
Copyright
Dedication
Epigraph

PART ONE: THE EXTROVERT IDEAL


17/929

PART TWO: YOUR BIOLOGY, YOUR


SELF?
18/929

PART THREE: DO ALL CULTURES


HAVE AN EXTROVERT IDEAL?

PART FOUR: HOW TO LOVE, HOW


TO WORK
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Introvert Extrovert
Author’s Note

Quiet
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22/929
INTRODUCTION

The North and South of


Temperament
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and

and

Quiet Strength

shouldn’t
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one out of every


two or three people you know
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type
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introvert
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In Search of Lost Time

Nineteen Eighty-Four
Animal Farm
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Schindler’s List, E.T. Close En-


counters of the Third Kind

E=mc2 Paradise Lost


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because of

Quiet

iCarly
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I’m too quiet for this


kind of thing, too unassuming, too cereb-
ral
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her
his
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introvert

Psy-
chological Types
introvert extrovert
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introvert extro-
vert
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introvert
can
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and
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kinds
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Quiet

Quiet

Quiet
fruit
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Can
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Part

One
THE EXTROVERT IDEAL
1
THE RISE OF THE “MIGHTY
LIKEABLE FELLOW”

How Extroversion Became the Cultural


Ideal

Strangers’ eyes, keen and critical


Can you meet them
proudly—confidently—without fear?
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Public Speaking and Influen-


cing Men in Business
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personality
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The Pilgrim’s Pro-


gress
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Character:
The Grandest Thing in the World

what
how
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Success
The Saturday Evening Post

Char-
acter: The Grandest Thing in the World

Masterful
Personality
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YOURSELF
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Understanding Human
Nature
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Collier’s

Everyone

Collier’s
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The Organization
Man
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Give
me liberty or give me death!
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The Love Song of J. Alfred Prufrock

cri de coeur
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Dia-
gnostic and Statistical Manual (DSM-IV)

dis-
ease
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How to Win
Friends and Influence People
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How to Win
Friends and Influence People
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2
THE MYTH OF CHARISMATIC
LEADERSHIP

The Culture of Personality, a Hundred


Years Later

Society is itself an education in the extro-


vert values, and rarely has there been a
society that has preached them so hard.
No man is an island, but how John
Donne would writhe to hear how often,
and for what reasons, the thought is so
tiresomely repeated
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Salesmanship as a Virtue: Live with


Tony Robbins
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the entire time


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Busi-
nessWeek
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well
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-da
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power superior

Awaken the Giant


Within
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all
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believes
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is
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The Myth of Charismatic Leadership:


Harvard Business School and Beyond
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have
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If
you were the protagonist

what would you do?


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The Harbus
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all the time


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right
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Yale Alumni Magazine


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Iconoclast
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They were the best


presenters
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not
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Good to Great

Wall Street Journal


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Every single one of


them was led by an unassuming man like
Darwin Smith
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without exercising initiative


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Why
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New York Times


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The Ten Command-


ments
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The Tipping Point

Les Misérables
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then
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Wall Street Journal


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Does God Love Introverts? An


Evangelical’s Dilemma
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protagonist case method

The Purpose Driven Life


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introvert
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wasn’t
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how

Introverts in the
Church: Finding Our Place in an Extrover-
ted Culture
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it
must be displayed publicly
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3
WHEN COLLABORATION KILLS
CREATIVITY

The Rise of the New Groupthink and the


Power of Working Alone

I am a horse for a single harness, not cut


out for tandem or teamwork … for well I
know that in order to attain any definite
goal, it is imperative that person do
the thinking and the commanding
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Popular Electronics
216/929

iWoz
217/929

Dancing with
the Stars
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he was always by himself


220/929

are And artists


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work best alone

Work alone. You’re


going to be best able to design revolu-
tionary products and features if you’re
working on your own. Not on a com-
mittee. Not on a team
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intro-
verts prefer to work independently, and
solitude can be a catalyst to innovation
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we

We

We
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Organizing Genius
227/929

Here Comes Every-


body
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Fast
Company
230/929

EVERYONE
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aspires
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Leadership Develop-
ment for the Gifted and Talented
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Collaboration
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The Talent Code


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practicing in solitude
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you

you
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iWoz
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A
Wrinkle in Time
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less

even though they hadn’t


worked together
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but
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all
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social loafing

production blocking

evaluation apprehension
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why
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per-
ception
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why
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altered
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iWoz
Part

TWO
YOUR BIOLOGY, YOUR SELF?
4
IS TEMPERAMENT DESTINY?

Nature, Nurture, and the Orchid


Hypothesis

Some people are more certain of


everything than I am of anything
In an Uncertain
World

ALMOST TEN YEARS AGO


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Whatever you do, try not to vomit


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Galen’s Prophecy
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feel
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Dead Poets
Society
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Galen’s
Prophecy
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Science
311/929

poof! Now, Susan, you know ex-


actly who you are
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how
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Atlantic
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The Atlantic
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haven’t

fewer
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Atlantic
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better
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less
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less
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5
BEYOND TEMPERAMENT

The Role of Free Will (and the Secret of


Public Speaking for Introverts)

Enjoyment appears at the boundary


between boredom and anxiety, when the
challenges are just balanced with the per-
son’s capacity to act
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the footprint of a high- or low-reactive


temperament never disappeared in adult-
hood
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without
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inhibited
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feel
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are
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over
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under
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over
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might
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Couldn’t tell at all


372/929

Not
nervous at all
373/929

You seem so outgoing


You came across as really confident!
You’re lucky because you never run out
of things to say
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6
“FRANKLIN WAS A POLITICIAN, BUT
ELEANOR SPOKE OUT OF
CONSCIENCE”

Why Cool Is Overrated

A shy man no doubt dreads the notice of


strangers, but can hardly be said to be
afraid of them. He may be as bold as a
hero in battle, and yet have no self-con-
fidence about trifles in the presence of
strangers
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him
her
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is
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Now
Franklin, you should
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felt
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even when
they think they can’t be caught
408/929
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she

The Long Long


Dances
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are
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had
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Prep
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New York Times


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Born to Be Good
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The Long Long Dances


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More than a
hundred
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That’s our kind of fruit


fly!
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la dolce vita
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settled
poorer
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An Inconvenient Truth
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designed

An Inconvenient Truth
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mean
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should
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7
WHY DID WALL STREET CRASH AND
WARREN BUFFETT PROSPER?

How Introverts and Extroverts Think


(and Process Dopamine) Differently

Tocqueville saw that the life of constant


action and decision which was entailed
by the democratic and businesslike char-
acter of American life put a premium
upon rough and ready habits of mind,
quick decision, and the prompt seizure of
opportunities—and that all this activity
was not propitious for deliberation, elab-
oration, or precision in thought
Anti-Intel-
lectualism in America
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seven
hundred thousand dollars
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reward sensitivity
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too

he sped up
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New York Post


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Watch out
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makes
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great
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less
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Fear,
Uncertainty, and Doubt
472/929

Newsweek
473/929
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Washington Post
475/929

Conspiracy of
Fools

Post

did
476/929
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before
after
479/929

they actually
speed up

force
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before
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social
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—any
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and
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not for the rewards


it brings
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BusinessWeek
500/929
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New York Times


504/929

The Big Short


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The Snowball
510/929

Vanity Fair
511/929
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Part

Three
DO ALL CULTURES HAVE AN
EXTROVERT IDEAL?
8
SOFT POWER

Asian-Americans and the Extrovert Ideal

In a gentle way, you can shake the


world
516/929
517/929

Wall Street Journal


518/929
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have
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San
Jose Mercury News
528/929
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Journal of Re-
search in Personality
530/929
531/929
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dongshi
533/929
534/929

The wind howls, but the mountain re-


mains still

Those who know do not speak


Those who speak do not know
The Way of Lao Zi

Even though I make no special attempt


to observe the discipline of silence, liv-
ing alone automatically makes me re-
frain from the sins of speech
535/929

12th Century Japanese


recluse

Be a craftsman in speech that thou


mayest be strong, for the strength of
one is the tongue, and speech is mighti-
er than all fighting
2400 B.C.E

Speech is civilization itself. The word,


even the most contradictory word, pre-
serves contact—it is silence which
isolates
The Magic Mountain

The squeaky wheel gets the grease


536/929

jinshi
537/929
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Jesus Christ Superstar


539/929
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taijin kyo-
fusho

others
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expressing
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intro-
vert
550/929
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The Big
Test
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mumble, mumble,
mumble
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satyagraha

satyagraha
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helped
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satyagraha
Part

Four
HOW TO LOVE, HOW TO
WORK
9
WHEN SHOULD YOU ACT MORE
EXTROVERTED THAN YOU REALLY
ARE?

A man has as many social selves as there


are distinct groups of persons about
whose opinion he cares. He generally
shows a different side of himself to each
of these different groups
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Personality and
Assessment
584/929

The Presentation of Self


in Everyday Life
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BusinessWeek

Can
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a year
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like

talking
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true

Public
Appearances, Private Realities
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enfant terrible
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low
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can

should
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I’m
doing this to advance work I care about
deeply, and when the work is done I’ll
settle back into my true self
614/929

The route to
success is to be the sort of person I am
not
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did
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during

In an Uncertain
World
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half the time we’ll go out, and


half the time we’ll stay home
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him-
self
10
THE COMMUNICATION GAP

How to Talk to Members of the Opposite


Type

The meeting of two personalities is like


the contact of two chemical substances; if
there is any reaction, both are trans-
formed
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am

relate
socialize

Maybe I
antisocial Maybe there
something wrong with me
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Is something wrong with me?


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differently
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caring, console
help
abduct, assault harass
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The Audacity of Hope


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Didn’t she care?


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show
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appears
652/929

less
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like

team members
have to work well together
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either

or
658/929

Anger: The Misunderstood


Emotion
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it fuels it
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especially
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his
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are
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Gee, when you get a


chance I’d appreciate it if you could
just tidy up the kitchen a little more

I’d be happy to, and I’m


sorry that I didn’t do it sooner

Too bad
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before

without having to
do anything else at the same time

observe
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You have a new dog? That’s great. A


friend of mine has an amazing tank of
saltwater fish!
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number

format
682/929
11
ON COBBLERS AND GENERALS

How to Cultivate Quiet Kids in a World


That Can’t Hear Them

With anything young and tender the most


important part of the task is the begin-
ning of it; for that is the time at which
the character is being formed and the de-
sired impression more readily taken
THE REPUBLIC
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had
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692/929
693/929

Don’t worry about it! Just play with them


all!
694/929

ugh

she
695/929

Why would you want to do that?


696/929
697/929
698/929
699/929

simpatico
700/929
701/929

always
702/929
703/929

He’s recoiling
from novelty or overstimulation, not from
human contact
704/929
705/929
706/929
707/929
708/929
709/929
710/929
711/929
712/929
713/929

The Lord of the


Flies
714/929
715/929
716/929
717/929
718/929
719/929
720/929

Danger-
ous Minds
721/929
722/929
723/929
724/929
725/929
726/929
727/929
728/929
729/929
730/929
731/929
732/929
733/929
734/929
735/929
736/929
737/929
738/929
739/929
740/929

win
741/929

Kristen’s nervous
too Renée’s mom says she’s
scared the night before a competition
742/929

OK, so what if you do fall and come in


last place, will life still go on?
743/929
744/929

I hope not!
I’ve gotta
get out of here
Revenge of the Nerds
745/929
746/929
747/929
748/929
749/929
CONCLUSION

Wonderland

Our culture made a virtue of living only


as extroverts. We discouraged the inner
journey, the quest for a center. So we lost
our center and have to find it again
751/929
752/929
753/929
754/929
755/929
756/929

choose
757/929

Alice in Wonderland
A Note on the Dedication
759/929
760/929
761/929
762/929
A Note on the Words Introvert and
Extrovert

cultural

Quiet
764/929
765/929

introvert
766/929
767/929
768/929

Il
Penseroso L’Allegro

Il Penseroso
769/929

introvert
extrovert

extrovert
extravert
Acknowledgments

Quiet

Quiet
771/929

Quiet
772/929
773/929
774/929
775/929
776/929

Quiet
777/929

Quiet
778/929
779/929
Notes

THE NORTH AND SOUTH OF


TEMPERAMENT
Montgomery, Alabama. December 1,
1955
Rosa Parks: A
Life
Quiet

Quiet
781/929

“north and south of temperament”

The Atlantic
Monthly

governs how likely we are to exercise

On the
Psychobiology of Personality: Essays in Honor
of Marvin Zuckerman

Personality and Individual Differ-


ences
782/929

commit adultery Personal-


ity: What Makes You the Way You Are

European
Journal of Personality

function well without sleep

Journal of Sleep Research

Personality
and Individual Differences
783/929

Physiology and Behavior

learn from our mistakes


place big bets in the stock market

be a good leader
and ask “what if”
exhaustively researched subjects
784/929

in the Bible
some evolutionary psychologists

one third to one half of Americans are


introverts The Myers-
Briggs Type Indicator: A Critical Review and
Practical Guide
785/929

Personality and Indi-


vidual Differences
United States is among the most extro-
verted of nations
786/929

Journal of Cross-Cultural Psycho-


logy

Journal of Personality and So-


cial Psychology
Talkative people, for example

Journal of Personality and So-


cial Psychology
Velocity of speech counts

Handbook of
Interpersonal Communication
787/929

the voluble are considered smarter

Journal of Personality
and Social Psychology

one informal study Intro-


vert Power: Why Your Inner Life Is Your Hid-
den Strength

the theory of gravity


Isaac Newton

the theory of relativity


Einstein: His Life and Universe
788/929

W. B. Yeats’s “The Second Coming”


The Genesis of Artistic
Creativity: Asperger’s Syndrome and the Arts

Jung’s Psychology and Its


Social Meaning

Chopin’s nocturnes Chopin in


Paris: The Life and Times of the Romantic
Composer

Proust’s In Search of Lost Time


How Proust Can Change Your Life

Peter Pan Hide-and-Seek with


Angels: A Life of J. M. Barrie

Orwell’s 1984 and Animal Farm


The Genesis of Artistic Creativity
789/929

Charlie Brown Schulz


and Peanuts: A Biography

Schindler’s List, E.T. and Close Encoun-


ters of the Third Kind
Steven Spielberg: A Biography

Google Googled: The End of


the World as We Know It

Harry Potter

“Neither E=mc2 nor Paradise Lost”


I.D.: How Heredity and Ex-
perience Make You Who You Are

vast majority of teachers believe


790/929

Proceedings of the
First Biennial International Conference on
Education of the Center for Applications of
Psychological Type

Carl Jung had published a bombshell


Psychological Types

Psychologische Typen

the majority of universities and Fortune


100 companies

introverts and extroverts differ in the


level of outside stimulation … Many
have a horror of small talk
791/929

introvert is not a synonym for hermit

the distinctly introverted E. M. Forster


A Companion to E. M. Forster
792/929

“human love at its height”


Howards End

Shyness is the fear of social disapproval

Personality and Social Psychology Bulletin

they sometimes overlap

Journal of Research in Person-


ality
“Such a man would be in the lunatic
asylum”
C. G. Jung Speaking: Interviews and En-
counters

Finland is a famously introverted nation


Willingness
793/929

to Communicate, Communication Apprehen-


sion, Introversion, and Self-Reported Commu-
nication Competence: Finnish and American
Comparisons

Many introverts are also “highly sensit-


ive”

The date: 1902 … held him back as a


young man
Dale Carnegie: The Man Who
Influenced Millions

“In the days when pianos and bathrooms


were luxuries” The Quick
and Easy Way to Effective Speaking
794/929

Public Speaking and


Influencing Men in Business

a Culture of Character to a Culture of


Personality Culture as
History: The Transformation of American So-
ciety in the Twentieth Century

History of Psycho-
logy
The word personality didn’t exist
Culture as History
795/929

History of
Education Quarterly

In 1790, only 3 percent … a third of the


country were urbanites The
City: Urban Communities and Their Problems

Population Trends in the United States

“We cannot all live in cities”


The Simple Life: Plain Living and High
Thinking in American Culture

“The reasons why one man gained a pro-


motion” Advertising the
American Dream: Making Way for Modernity,
1920–1940
796/929

The Pilgrim’s Progress The


Pilgrim’s Progress

Venus Envy: A History of Cosmetic


Surgery

a modest man who did not … “offend by


superiority”
Organization
of American Historians Magazine of History

A popular 1899 manual


Character: The Grandest Thing in the
World

But by 1920, popular self-help


guides … “That is the beginning of a
reputation for personality” Cul-
ture as History
Success magazine and The Saturday Even-
ing Post Better Than Well:
797/929

American Medicine Meets the American


Dream

a mysterious quality called


“fascination”
“People who pass us on the street”

Women’s Home Companion

Americans became obsessed with movie


stars
798/929

The
Saturday Evening Post Collier’s

The Emergence of Cinema: The American


Screen to 1907

Media and the American Mind:


From Morse to McLuhan
799/929

“EATON’S HIGHLAND LINEN”


Advertising the American Dream
“ALL AROUND YOU PEOPLE ARE JUDGING
YOU SILENTLY” Inarticu-
late Longings: The Ladies’ Home Journal,
Gender, and the Promises of Consumer Cul-
ture
“CRITICAL EYES ARE SIZING YOU UP RIGHT
NOW” Advertising the American
Dream
“EVER TRIED SELLING YOURSELF TO YOU

“LET YOUR FACE REFLECT CONFIDENCE,


NOT WORRY!” Advertising the
American Dream
“longed to be successful, gay, tri-
umphant” Cosmopolitan

“How can I make myself more popu-


lar?” The Great Depression
800/929

and the Culture of Abundance: Kenneth Fear-


ing, Nathanael West, and Mass Culture in the
1930s

Advertising the American Dream

both genders displayed some re-


serve … sometimes called “frigid”
Shrinking Violets and
Caspar Milquetoasts: Shyness, Power, and In-
timacy in the United States, 1950–1995

In the 1920s an influential psycholo-


gist … “Our current civilization … seems
to place a premium upon the aggressive
person”

Journal of Abnormal & Social Psychology


801/929

Psychological
Types

Jung himself … “all the current preju-


dices against this type” Psy-
chological Types

The IC, as it became known … “the


backbone along with it”
Venus Envy
Despite the hopeful tone of this
piece … “A healthy personality for every
child” Shrinking Violets
802/929

Well-meaning parents … agreed

Some discouraged their chil-


dren … learning to socialize
The Lonely Crowd

Time

Introverted children … “suburban ab-


normalities” The Or-
ganization Man

Harvard’s provost Paul Buck


The Chosen: The Hidden History of
803/929

Admission and Exclusion at Harvard, Yale,


and Princeton

“ ‘We see little use for the “brilliant” in-


trovert’ ” The Organization Man

This college dean … “it helps if they


make a good impression” The Or-
ganization Man
“We’re selling, just selling, IBM”

New
York

The rest of the organization men … read


the Equanil ad
The
New Yorker
804/929

The 1960s tranquilizer Serentil


Better Than Well
Extroversion is in our DNA

Individual Differences Research

Evolu-
tion and Human Behavior

the Romans, for whom the worst pos-


sible punishment
Flow: The Psychology of Optimal Exper-
ience

Even the Christianity of early American


religious revivals
805/929
806/929

The Man Nobody Knows


807/929

The Man
Nobody Knows

Introverts in the Church:


Finding Our Place in an Extroverted Culture

Life: The
Movie: How Entertainment Conquered Reality

early Americans revered action


Anti-Intellectualism in American
Life

The 1828 presidential campaign


Life: The Movie
808/929

John Quincy Adams, incidentally

Assessment

“Respect for individual human personal-


ity” America and the Young
Intellectual

“It is remarkable how much attention”

wandered lonely as a cloud

repaired in solitude to Walden Pond


Walden
Americans who considered themselves
shy
Psychology Today
809/929

“Social anxiety disorder” … one in five


of us

American
Journal of Psychiatry
The most recent version of the Diagnostic
and Statistical Manual
Diagnostic and Statistical
Manual of Mental Disorders DSM-
IV
810/929

“It’s not enough … to be able to sit at


your computer” Working
with Emotional Intelligence
811/929

a staple of airport bookshelves and busi-


ness best-seller lists

“all talking is selling and all selling in-


volves talking” Um: Slips,
Stumbles, and Verbal Blunders, and What
They Mean

more than 12,500 chapters in 113 coun-


tries

The promotional video


812/929

President Clinton … 50 million other


people

some $11 billion a year

Forbes

chairman of seven privately held com-


panies

“hyperthymic” temperament

Medscape
813/929

superhuman physical size


Sham

Founded in 1908 … “educating leaders


who make a difference in the world”

President George W. Bush … were HBS


grads Ahead of
the Curve: Two Years at Harvard Business
School

will graduate into a business culture


814/929

Human Performance

“ ‘Here everyone knows that it’s import-


ant to be an extrovert’ ”

BOSS TO TED AND ALICE

“DEPART FROM YOUR INHIBITIONS”


815/929

a series of ads for the psychotropic drug


Paxil How Normal Beha-
vior Became a Sickness

We perceive talkers as smarter

Journal of Personality and Social Psy-


chology

Journal of Personality and Social Psy-


chology
two strangers met over the phone
816/929

Journal of Personality and So-


cial Psychology
We also see talkers as leaders

Personnel Psychology

The more a person talks, the more other


group members The
Wisdom of Crowds

It also helps to speak fast

Handbook of
Interpersonal Communication
817/929

college students were asked to solve


math problems

A well-known study out of UC Berkeley


Expert Political Judgment

“the Bus to Abilene”

Yale Alumni Magazine

Schwab … Tohmatsu
USA
Today
“some locked themselves into their of-
fice” The Leader of the
Future 2: New Visions, Strategies, and
818/929

Practices for the Next Era

those considered charismatic by their


top executives

Academy of Man-
agement Journal

Searching for a Corporate Savior: The Irra-


tional Quest for Charismatic CEOs

the influential management theorist Jim


Collins Good to Great: Why
Some Companies Make the Leap—and Others
819/929

Don’t

Good to Great
Academy of Management Perspectives

Academy of Management Per-


spectives
correlation between extroversion and
leadership

Journal of Applied
Psychology

New York Times

National Bur-
eau of Economic Research Working Paper No.
14195
820/929

In the first study … fold more shirts

Academy of Man-
agement Journal
“Often the leaders end up doing a lot of
the talking”

Harvard Business School Working Knowledge:


A First Look at Faculty Research

For years before the day in December


1955
821/929

Rosa Parks: A Life

Moses, for example, was not

a “classic Connector” named Robert


Horchow The Tipping
Point
822/929

As of May 28, 2011

Los Angeles Times

New York

“Guy Kawasaki an introvert?”

“Wouldn’t it be a great irony”


823/929

introverts are more likely than extro-


verts
The Social Net:
Understanding Human Behavior in Cyber-
space

CyberPsycho-
logy and Behavior

Journal of Social and Per-


sonal Relationships

Computers in Human Behavior

CyberPsychology and Behavior


824/929

Journal of
Media Psychology

an average weekly attendance of 22,000

Contemporary evangelicalism says

Righteous: Dis-
patches from the Evangelical Youth Movement
825/929

“cry from the heart wondering how to fit


in”

“not serve on a parish committee”

“that fruitful miracle”

Marcel Proust on Reading Ruskin

“I am a horse for a single harness”


826/929

Living Philosophies

“March 5, 1975”

iWoz

a series of studies on the nature of cre-


ativity
827/929

One of the most interesting findings

Personality and Social


Psychology Review

Encyclopedia of Creativity

Creativity:
Flow and the Psychology of Discovery and In-
vention
are
828/929

European
Journal of Personality

Hans Eysenck Genius:


The Natural History of Creativity

“Innovation—the heart of the knowledge


economy”

The New Yorker

“None of us is as smart as all of us”


Organizing Genius: The Secrets of
829/929

Creative Collaboration

“Michelangelo had assistants”


Here Comes Everybody: The Power of
Organizing Without Organizations

organize workforces into teams

Psychological Science in the Public Interest

By 2000 an estimated half

Small
Group Research
today virtually all of them do

Journal of Management
830/929

91 percent of high-level managers


The consultant Stephen Harvill told me

over 70 percent of today’s employees

Human Relations

Post-Gazette
Real Estate
Weekly
831/929

Interna-
tional Review of Industrial and Organizational
Psychology
832/929

Across the Board

The amount of space per employee


shrank
Los
Angeles Times
“There has been a shift from ‘I’ to ‘we’
work”
Fast Company
Rival office manufacturer Herman
Miller, Inc.

In 2006, the Ross School of Business

Michigan Daily
833/929

According to a 2002 nationwide survey

Contemporary Educa-
tional Psychology
834/929

“Cooperative learning”
Cooperative Learning: A Standard for High
Achievement

Janet Farrall and Leonie Kronborg

Fusing Talent—Giftedness in Australian


Schools

“Employees are putting their whole lives


up”
Marketplace

A significant majority of the earliest


computer enthusiasts
835/929

Australian Psycho-
logical Type Review

CyberPsychology and Be-


havior
“It’s a truism in tech”

“Why could that boy, whom I had


beaten so easily” The
Talent Code

three groups of expert violinists

Psychological Review

“Serious study alone”


836/929

Applied Cognitive Psycho-


logy
College students who tend to study
alone
The
Chronicle of Higher Education

Even elite athletes in team sports

Human Kinetics
In many fields, Ericsson told me

ten thousand hours of Deliberate


Practice
837/929

“intense curiosity or focused interest


seems odd to their peers”
Creativity
“because practicing music or studying
math”
Madeleine L’Engle
“My dear Mr. Babbage”
The Correspondence of Charles Darwin
Volume 2: 1837–1843

the Coding War Games

Peopleware: Productive Projects and


Teams
A mountain of recent data on open-plan
offices

Asia Pacific
Journal of Health Management
838/929

Environment and
Behavior

Human Rela-
tions

Ergonomics

Indoor Air

Environmental Psychology
839/929

people learn better after a quiet stroll

Psy-
chological Science

Perspectives on
Psychological Science
Another study, of 38,000 knowledge
workers

Even multitasking … a myth


Brain Rules

Backbone Entertainment

Reebok International
840/929

Boston Globe
For ten years, beginning in 2000

Kafka, for example


Solitude: A Return to the Self

considerably more cheerful Theodor


Geisel
Dr. Seuss and Mr. Geisel: A Biography

legendary advertising man Alex Osborn


Your Creative Power

group brainstorming doesn’t actually


work

Journal of Applied Psychology


841/929

some forty years of research

Group Facilitation

Manage-
ment Science

“business people must be insane”


Busi-
ness Strategy Review

Groups brainstorming electronically

The same is true of academic research


842/929

Creativity Re-
search Journal
usually believe that their group per-
formed much better Group
Genius: The Creative Power of Collaboration

the fear of public humiliation

Journal of Psychology

two NCAA basketball teams

Journal of Sport Behavior

behavioral economist Dan Ariely

New York Times


Gregory Berns
843/929

Iconoclast: A Neuroscientist
Reveals How to Think Differently

New York Times

Bi-
ological Psychiatry
heightened activation in the amygdala

face-to-face interactions create trust


844/929

Time

population density is correlated with in-


novation
Boston Globe

creating “flexible” open plans

At Pixar Animation Studios

Effectif

Similarly, at Microsoft

Bloomberg Businessweek
845/929

A general note on this chapter

For one of those studies, launched in


1989
The
Long Shadow of Temperament

“Carl Jung’s descriptions of the introvert


and extrovert”
reserved Tom and extroverted Ralph
Galen’s Prophecy
846/929

Some say that temperament is the found-


ation

potent organ The


Long Shadow of Temperament
When the Frisbee looks like it’s headed
straight for your nose

Science & the City

“alert attention” Psycho-


therapy and the Highly Sensitive Person

They literally use more eye movements


847/929

Child Development

Child Development

High-reactive kids also tend to think and


feel deeply The Highly Sensit-
ive Child: Helping Our Children Thrive When
the World Overwhelms Them
848/929

If a high-reactive toddler breaks another


child’s toy

how a group of kids should share a


coveted toy

The Atlantic Monthly


blue eyes, allergies, and hay
fever … thin body and narrow face
Galen’s Prophecy
Take Disney movies
extroversion and introversion are
physiologically Personal-
ity: Analysis and Interpretation of Lives

40 to 50 percent heritable

Journal of
Neurobiology
849/929

Nazi eugenics and white supremacism

Listening to Prozac

“I have been dragged, kicking and


screaming”

The publication of his early findings


Listening to Prozac
Kagan ushers me inside

describes himself as having been an


anxious An Argument for
Mind

public speaking is the number-one fear


850/929

Clinical Psycho-
logy and Psychotherapy
Public speaking phobia has many causes
Iconoclast: A Neuroscientist
Reveals How to Think Differently

introverts are significantly more likely

Journal of Psy-
chology

Communication
Monographs

Communication Research Reports


851/929

in a group of people, on average half of


the variability Personal-
ity
temperature or humidity

ABC Radio International

“climb a few fences … danger and ex-


citement”

“The university is filled with introverts”

if raised by attentive families in safe en-


vironments … “twigs on the same genet-
ic branch” I.D.: How
Heredity and Experience Make You Who You
Are
852/929

The
Long Shadow of Temperament
kids acquire their sense of right and
wrong

Parenting and Chil-


dren’s Internalization of Values

Child
Development

Journal of Personality

Journal of Personality
853/929

and Social Psychology

tragedy of a bold and exuberant tem-


perament I.D.
dubbed “the orchid hypothesis”
The At-
lantic

Molecular Psychiatry

The Journal of Child Psy-


chology and Psychiatry

Develop-
mental Psychology

Psychological
Bulletin
854/929

Current Directions in
Psychological Science

with depression, anxiety, and shyness


Psychotherapy and the Highly Sensitive
Person

So-
cial Withdrawal, Inhibition, and Shyness in
Childhood

Psychosomatic
Medicine

Journal of Psychosomatic
Research
855/929

Indeed, about a quarter of Kagan’s high-


reactive kids

good parenting, child care, and a stable


home environment

kind, conscientious The Highly Sens-


itive Child
They don’t necessarily turn into class
presidents

world of rhesus monkeys

British
Medical Bulletin
856/929

Atlantic Monthly
857/929

thought to be associated with high react-


ivity and introversion

Psychi-
atric Genetics

Molecular Psychiatry

has speculated that these high-reactive


monkeys
adolescent girls with the short allele of
the SERT gene … less anxiety on calm
days
858/929

this difference remains at age five


Psychotherapy and the Highly Sensitive
Person
even more resistant than other kids

Development
and Psychopathology
The short allele of the SERT gene

Biological Psy-
chiatry
“sailors are so busy—and wisely—look-
ing under the water line”
859/929

“The time and effort they invest”

“Enjoyment appears at the boundary”


Flow: The Psycho-
logy of Optimal Experience

windowless room with Dr. Carl


Schwartz

the footprint of a high- or low-reactive


temperament

Science
If you were a high-reactive baby

The Emotional Brain: The


860/929

Mysterious Underpinnings of Emotional Life

Iconoclast: A Neuroscientist Reveals How to


Think Differently

self-talk to reassess upsetting situations

Journal of Cognitive
Neuroscience
scientists conditioned a rat The
Emotional Brain
Hans Eysenck The Per-
sonality Puzzle

high arousal levels in the brain

many different kinds of arousal


861/929

excited fans at a soccer game

a host of evidence that introverts are


more sensitive

On the Psycho-
biology of Personality: Essays in Honor of
Marvin Zuckerman

Personality Traits

Personality Psychology:
862/929

Domains of Knowledge About Human Nature

lemon juice The Personality Puzzle

noise level preferred by the extroverts

Journal of
Personality and Social Psychology

They can hunt for homes


House Thinking: A
Room-by-Room Look at How We Live

introverts function better than extro-


verts when sleep deprived

Journal of Sleep Research


863/929

Drowsy extroverts behind the wheel


Personality Traits
Overarousal interferes with attention

International Handbook
of Personality and Intelligence

a cycle of dread, fear, and shame


Iconoclast

“A shy man no doubt dreads the notice”


The Expressions of the
864/929

Emotions in Man and Animals

Easter Sunday, 1939. The Lincoln Me-


morial

And it wouldn’t have, without Eleanor


Roosevelt … to sing at the Lincoln Me-
morial Casting Her Own
Shadow: Eleanor Roosevelt and the Shaping of
Postwar Liberalism

“This was something unique” The Amer-


ican Experience: Eleanor Roosevelt

They met when he was twenty


Eleanor Roosevelt, Volume
One: 1884–1933
865/929

The
American Experience: Eleanor Roosevelt
her first scientific publication in 1997

Journal of
Personality and Social Psychology

When she was a girl … She decided to


find out

The Highly Sensitive Person: How to


Thrive When the World Overwhelms You

The Highly Sensitive Person


in Love: Understanding and Managing Rela-
tionships When the World Overwhelms You

First Aron interviewed thirty-nine


people … lightbulb burning a touch too
866/929

brightly

Journal of Analytical Psychology


The Highly
Sensitive Person
They feel exceptionally strong emotions

High Sensitivity,
a Personality/Temperament Trait: Lifting the
Shadow of Psychopathology
867/929

High
Sensitivity
scientists at Stony Brook University

Social Cognitive
and Affective Neuroscience

echoes Jerome Kagan’s findings

Child
Development

Child Develop-
ment
“If you’re thinking in more complicated
ways”
868/929

highly empathic

The Highly
Sensitive Person
869/929

tentatively associated with sensitivity

Psychiatric Genetics

Molecular Psychiatry

show them pictures of scared faces


The Personality Puzzle

Science

faces of people experiencing strong feel-


ings
870/929

In 1921, FDR contracted polio … how


suffering Americans felt Eleanor
Roosevelt, Volume One
The American Experience: Eleanor Roosevelt
A kind woman hands a toy to a tod-
dler … “prosocial relationships with
parents, teachers, and friends”

Child
Development

Journal of Personality
871/929

Journal of Personality and Social Psychology

a 2010 University of Michigan study

Personality
and Social Psychology Review

related to the prevalence of social me-


dia
New York Times

when her peers were teased


The Highly Sensitive Child

the novelist Eric Malpass


The Long Long Dances
872/929

High-reactive introverts sweat more

On the Psychobiology of
Personality: Essays in Honor of Marvin Zuck-
erman

Personality Psychology: Do-


mains of Knowledge About Human Nature

sociopaths lie at the extreme end

Psychophysiology

Journal of Abnormal Psychology

sociopaths have damaged amygdalae


873/929

Archives of Gen-
eral Psychiatry
Lie detectors … are partially skin con-
ductance tests

supercool pulse rate during liftoff


I.D.: How Heredity and Ex-
perience Make You Who You Are

Corine Dijk

Emotion
“A blush comes online in two or three
seconds”

New York Times


“Because it is impossible to control”
874/929

Keltner has tracked the roots of human


embarrassment … than to mind too
little Born to Be Good: The
Science of a Meaningful Life

“The type that is ‘sensitive’ or


‘reactive.’ … ‘opportunity only knocks
once’ ”

twenty-seven attributes associated

other 30 percent are extroverts


Psychotherapy and the Highly Sensitive Per-
son
More than a hundred species … what’s
going on around them

Proceed-
ings of the National Academy of Sciences
875/929

Psychotherapy and the Highly Sensitive Per-


son
animals had parties
Evolution for Everyone: How Darwin’s Theory
Can Change the Way We Think About Our
Lives
trade-off theory of evolution

American Psychologist

When Wilson dropped metal traps


Evolution for Everyone
Trinidadian guppies

Evolution
876/929

Behavioral Ecology

nomads who inherited

BMC Evolutionary Biology

extroverts have more sex part-


ners … commit more crimes

Personality: What Makes You


the Way You Are
877/929

As Jung speculated almost a century


ago Psychological Types
The Collected Works of C. G. Jung

whose traits promote group survival

New York
Times
“Suppose a herd of antelope”

Comfort Zone On-


line

“hawk” and “dove” members


878/929

Great tit birds

Evolution for Everyone


“If you send an introvert into a recep-
tion”
The New Yorker

“Most people in politics draw energy”


New
York
“It’s about the survival of the planet”

Entertainment Weekly
“warrior kings” and “priestly advisers”
879/929

Just after 7:30 a.m.

Financial history is full of examples

ninety
Overconfidence and
880/929

War: The Havoc and Glory of Positive Illu-


sions

The AOL–Time Warner merger


Fools Rush In: Steve Case, Jerry Levin,
and the Unmaking of AOL Time-Warner

They protect themselves better from the


downside

our limbic system


881/929

“No, no, no! Don’t do that”

NeuroReport
what makes an extrovert an extrovert

Journal of Person-
ality and Social Psychology

Emotion

greater economic, political, and hedon-


istic ambitions
Handbook of
882/929

Individual Differences in Social Behavior

The key seems to be positive emotion

Personality:
What Makes You the Way You Are

The basis of buzz

Be-
havioral and Brain Sciences
Personality: What
Makes You the Way You Are
Dopamine is the “reward chemical”

Personality: What
883/929

Makes You the Way You Are

Cor-
nell Chronicle
early findings have been intriguing

In one experiment, Richard Depue

extroverts who win gambling games

Cog-
nitive Brain Research
other research has shown that the medi-
al orbitofrontal cortex
884/929

Psychological Science

introverts “have a smaller re-


sponse” … “break a leg to get there”
Personality: What Makes You the Way
You Are
“This is great!”

Communication Mono-
graphs

“Everyone assumes that it’s good to ac-


centuate positive emotions”
885/929

Handbook of Emotion Regu-


lation

Another disadvantage of buzz

Personality: What Makes You


the Way You Are

extroverts are more likely than intro-


verts to be killed while driving … re-
marry Personality: What Makes You
the Way You Are

Personality and Individual Differences


886/929

extroverts are more prone than intro-


verts to overconfidence
Journal
of Research in Personality

better off with more women

New York Magazine

a strong predictor of financial risk-tak-


ing

PLoS ONE

Evolution and Human


Behavior
When faced with a low probability of
winning
887/929

Psychopharmacology

Another study, of sixty-four traders


Traders: Risks,
Decisions, and Management in Financial Mar-
kets

delaying gratification, a crucial life skill


The New Yorker

Emotion
The Social
Animal

scientists gave participants the choice


888/929

Science

A similar study suggests

Yet it was just this kind of risk-reward


miscalculation

Too much power was concentrated in


the hands of aggressive risk-takers

“For twenty years, the DNA”


New-
sweek
Vincent Kaminski
The Washington Post
889/929

The New York Times


Conspiracy
of Fools: A True Story

Imagine that you’ve been invited to


Newman’s lab

Psychological Review
890/929

Neuropsychopharmacology

introverts are “geared to inspect”

Journal of Research in Personality

more likely you are to learn

How We Decide

If you force extroverts to pause … how to


behave around warning signals in the
future
891/929
892/929

relative performance of introverts and


extroverts

Personality and Indi-


vidual Differences
Extroverts get better grades

Learning
and Individual Differences

MBTI Manual: A Guide to the


Development and Use of the Myers-Briggs
893/929

Type Indicator

Journal of
Psychological Type
141 college students’ knowledge

Journal of Educational Psychology

disproportionate numbers of graduate


degrees
Atlas of Type Tables

outperform extroverts on the Watson-


Glaser
894/929

European
Journal of Personality

Introverts are not smarter than extro-


verts

Personality
and Individual Differences

those performed under time or social


pressure

Internation-
al Handbook of Personality and Intelligence
895/929

Personality Traits

also direct their attention differ-


ently … are asking “what if”

The American Journal of Psy-


chiatry

Imagination,
Cognition and Personality
a difficult jigsaw puzzle to solve

Perceptual and Motor Skills

a complicated series of printed mazes

Personality and Individual


896/929

Differences

Personality and Individual


Differences
Raven Standard Progressive Matrices

British Journal of Psychology

personality traits of effective call-center


employees

if you were staffing an investment bank

men who are shown erotic pictures

NeuroReport
897/929

all introverts are constantly … vigilant


about threats

threat-vigilance is more characteristic of


a trait

Personality and Individual Differences

“If you want to determine”

The Happiness Hypothesis: Finding


898/929

Modern Truth in Ancient Wisdom

“become independent of the social envir-


onment” Flow:
The Psychology of Optimal Experience

“Psychological theories usually assume”


The Evolving Self:
A Psychology for the Third Millennium

you probably find that your energy is


boundless
899/929

Personality and Individual Differences

“Release Your Inner Extrovert” Busi-


nessWeek

Chuck Prince

Bloomberg BusinessWeek
Seth Klarman

Bloomberg Busi-
nessWeek

New York Times


900/929

Michael Lewis The Big


Short: Inside the Doomsday Machine

Warren Buffett

The
Snowball: Warren Buffett and the Business of
Life
“inner scorecard”

Mike Wei
901/929

article called “The New White Flight”

Wall Street Journal


53 were National Merit Scholar-
ship … 27 percent higher than the na-
tionwide average

Talking is simply not a focus

Foreign Affairs

the San Jose Mercury News ran an article

San Jose Mercury News

“colleges can learn to listen to their


sound of silence”

Journal
of Personality and Social Psychology
902/929

The Journal of Research in Personality

Journal of Re-
search in Personality
Americans are some of the most extro-
verted
Personality: Analysis and Interpretation of
Lives
One study comparing eight- to ten-year-
old children

Child Development

Shyness: Development, Consolidation and


Change
Chinese high school students tell re-
searchers Beyond the
Chinese Face: Insights from Psychology
903/929

Another study asked Asian-Americans

Asian attitudes to the spoken word

Engaging Cultural Differ-


ences in Liberal Democracies

proverbs from the East

grueling Ming dynasty–era jinshi exam

New York Times


pictures of men in dominance poses
904/929

NeuroImage

“It is only those from an explicit tradi-


tion” Beyond the Chinese Face

taijin kyofusho Better Than


Well: American Medicine Meets the American
Dream

Tibetan Buddhist monks find inner


peace
Washington
Post
“Their civility has been well docu-
mented”
New York Times
Westernization of the past several dec-
ades
905/929

Child Development

One study comparing European-Americ-


an

Child Development

in China

The journalist Nicholas Lemann


Slate
906/929

“A … E … U … O … I”

Gandhi was, according to his autobio-


graphy
Gandhi: An
Autobiography: The Story of My Experiments
with Truth

The TIMSS exam


Outliers:
The Story of Success

In 1995, for example, the first year the


TIMSS was given
907/929

In 2007, when researchers measured

cross-cultural psychologist Priscilla


Blinco
908/929

Windows on Japanese Education

Outliers

Meet Professor Brian Little

Hippocrates, Milton, Schopenhauer,


Jung Intro-
vert Extrovert
Walter Mischel

The Personality Puzzle


909/929

Annual Review of
Psychology

will
likely
910/929

Moby-Dick
911/929
912/929

social life is performance


Better Than Well: Amer-
ican Medicine Meets the American Dream

Jack Welch advised in a BusinessWeek

BusinessWeek

Free Trait Theory


913/929

Psychological Inquiry

“To thine own self be true”

Hamlet
research psychologist named Richard
Lippa

Journal of Behavior and Person-


ality
914/929

psychologists call “self-monitoring”

Journal of Personality and So-


cial Psychology
experience less stress while doing so

Journal of Occupational Health Psychology

“Restorative niche” is Professor Little’s


term

Person-Environment Psychology: New Direc-


tions and Perspectives

“a Free Trait Agreement”


915/929

Personal Project
Pursuit: Goals, Action, and Human Flourish-
ing

“Emotional labor”

In Search of the
Coronary-Prone: Beyond Type A

people who suppress negative emotions

Scientific American Mind


916/929

people who value intimacy highly


Person-
ality Psychology: Domains of Knowledge
About Human Nature

“Extroverts seem to need people as a


forum”

In a study of 132 college students

Journ-
al of Personality and Social Psychology

so-called Big Five traits


917/929

sit them down in front of a computer


screen

Journal of Research in Personal-


ity
Personality: What Makes You
the Way You Are

equally likely to be agreeable

Psychological Science
918/929

latter are “confrontive copers”

Personality and Individual Differ-


ences

Personality and Individual


Differences
919/929

The Elementary
School Journal
An illuminating study by the psycholo-
gist William Graziano

Journal of Personality and Social


Psychology
robots interacted with stroke patients

The New Yorker

Experimental Robotics
Springer Tracts in Advance Robotics

University of Michigan business school


study
920/929

Group Decision and Negoti-


ation
In her book Anger Anger: The
Misunderstood Emotion

catharsis hypothesis is a myth

Journal of Personality and


Social Psychology
Anger
people who use Botox
Discov-
er

Emotion

thirty-two pairs of introverts and extro-


verts
921/929

Journal of Personality
and Social Psychology

It requires a kind of mental multitask-


ing

International
Handbook of Personality and Intelligence

interpreting what the other person is


saying

experiment by the developmental psy-


chologist Avril Thorne

Journal of Personality and Social Psy-


chology
922/929

The Highly Sensitive


Child: Helping Our Children Thrive
When the World Overwhelms Them

Shyness: A
Bold New Approach

The Unwritten Rules


of Friendship

The Long Shadow of Temperament


923/929

Nurturing the Shy Child

The Friendship
Factor

The Shy Child:


Helping Children Triumph Over Shy-
ness

Mark Twain once told a story


924/929

this cautionary tale … by Dr. Jerry


Miller

Emily Miller

Elaine Aron Psychotherapy


and the Highly Sensitive Person

Dr. Kenneth Rubin The Friendship


Factor
“very little is made available to that
learner”

Virginia Association
for the Gifted Newsletter
Experts believe that negative public
speaking Iconoclast: A
925/929

Neuroscientist Reveals How to Think Differ-


ently

Extroverts tend to like movement


MBTI Manual: A Guide to the
Development and Use of the Myers-Briggs
Type Indicator

MBTI Applications: A Decade of Research


on the Myers-Briggs Type Indicator

prerequisite to talent development

“they are usually very comfortable talk-


ing with one or two of their classmates”
926/929

Don’t seat quiet kids in “high interac-


tion” areas

Communication Education

being popular isn’t necessary The


Friendship Factor

intense engagement in and commitment


to an activity
927/929

Journal of Personality and Social Psy-


chology
the psychologist Dan McAdams

Journal of Happiness Studies

INTROVERT
EXTROVERT
the anthropologist C. A. Valentine

Eth-
nology

Personality: Analysis and


Interpretation of Lives
928/929

Aristotle Aristoteles, Problematica Physica

The Complete Works of


Aristotle, the Revised Oxford Translation II

John Milton Per-


sonality: Analysis and Interpretation of Lives

Schopenhauer
The Wis-
dom of Life and Other Essays

Per-
sonality
@Created by PDF to ePub

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